Karel DS200 User manual

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-1

SYSTEM FEATURES

SYSTEM FEATURES SYSTEM FEATURES

SYSTEM FEATURES

Definition:

Definition:Definition:

Definition:

DS200 is a modular digital telephone exchange, which can be easily expanded, thanks to its

modular and flexible structure, and whose initial configuration can be modified and improved

in time. It essentially fulfills needs of medium and large-scale enterprises.

Structure of the System:

Structure of the System:Structure of the System:

Structure of the System:

The DS200 electronic telephone exchange consists of power circuits, a central processor, a

control unit, ACD system, extension, line and network connection cards, together with their

line connection cards, which are all mounted in a metal chassis. The DS200 system can be

used with any standard phone set, in addition to the special feature telephone sets that are

manufactured especially for it.

It is possible to connect peripheral units to the DS200 exchange such as answering

machines, wireless telephone sets, fax, data terminals and modems. Please call your

authorized reseller for detailed information.

Dial Tones and Hook Flash:

Dial Tones and Hook Flash:Dial Tones and Hook Flash:

Dial Tones and Hook Flash:

There is information below, about the factory default tones of the system and their

structures. Durations of those tones can be changed through the Admin program upon wish.

Internal dial tone:

Internal dial tone:Internal dial tone:

Internal dial tone:

An extension receives this tone, which consists of a continuous signal at a single frequency

when the handset is lifted. The tone indicates that one can dial numbers for any action.

Meanwhile, if the Auto-dialer or Follow Me is active, then the tone shifts to another tone with

double frequency.

CO dial tone:

CO dial tone:CO dial tone:

CO dial tone:

An extension receives this tone upon accessing a line. An external number can be dialed

after receiving the tone.

Ring back tone:

Ring back tone:Ring back tone:

Ring back tone:

This tone is received when an extension calls another extension and if that extension is not

busy at the moment. It is in the form of two short ringings. This tone takes the form of three

short ringings, if an extension calls another extension with less intrusion authorization. The

tone shifts to another tone with double frequency, if the called extension has activated the

Follow Me function.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-2

Busy tone:

Busy tone:Busy tone:

Busy tone:

This is tone is in the form of short ringings, which indicates that the called extension or the

external number is busy at the moment.

Special dial tone:

Special dial tone:Special dial tone:

Special dial tone:

The special dial tone rings continuously like the dial tone, but it is deeper. It indicates that

the extension has already put another extension or a line on hold at the moment. One

receives the special dial tone upon making hook flash during a conversation with an

extension or line. The extension who has received this tone can go back to the conversation

by making hook flash again or s/he can make use of services that are available upon

receiving the special dial tone, such as information service. It is still possible to go back to

the conversation by making hook flash again, after taking such actions.

Error tone:

Error tone:Error tone:

Error tone:

This tone is in the form of three short tones and one long tone and it should not be confused

with the busy tone. The tone indicates that an erroneous action has been taken by the

extension.

Hook flash:

Hook flash:Hook flash:

Hook flash:

This action is taken for putting the line, through which a conversation is taking place, on hold

during the conversation. You need to press your phone’s hook switch for a short while, for

about 100-600 milliseconds (This duration can be changed through programming.) and then

release it in order to make hook flash. The “Flash” or “R” keys on some phones can also be

used for making hook flash. Moreover, some extensions with DTMF (tone dialing) phones can

be given the authorization to make hook flash by pressing the “#” key, through

programming.

Definitions

DefinitionsDefinitions

Definitions

Extension (Internal line):

Extension (Internal line): Extension (Internal line):

Extension (Internal line):

Owners of the phones that are connected to the exchange.

Extension number (Internal line number):

Extension number (Internal line number):Extension number (Internal line number):

Extension number (Internal line number):

The inner-exchange phone number that must be dialed to call another phone, which is also

connected to the same exchange. Extension numbers begin with 1110 by default and of four

digits for all extensions.

Operator:

Operator:Operator:

Operator:

Owner of the first phone that is connected to the exchange. Its phone number is 1110 by

default. The operator can perform some special operations in addition to the entire

operations that can be done by other extensions.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-3

Hotel Room:

Hotel Room:Hotel Room:

Hotel Room:

The extension who has been given authorization for some extra features, yet who has also

been restricted for some other features, through programming.

External number:

External number:External number:

External number:

The CO number that will be dialed after accessing the lines of the exchange whenever an

outgoing call is to be made.

Line number:

Line number:Line number:

Line number:

The line number of the exchange to be dialed, if an extension wishes to employ a specific line

for making an outgoing call. It is of four digits by default.

ACD:

ACD:ACD:

ACD:

If the exchange has been equipped with the EVM200L card, then ACD is the system that

makes automatic call distribution (Auto attendant) in order to provide for the external callers

faster access of the extensions.

Service Explanations:

Service Explanations:Service Explanations:

Service Explanations:

The services have been described both in symbolic pictures and in text that explains the

actions to be done step by step, within this guide. As can be seen, the last steps of some

services have been stated as “Listen to the internal dial tone”. In that step, the extension who

receives the internal dial tone can either hang up or can start using another service if s/he

wishes.

The service may not work as desired, if one or more of the steps have been skipped or not

completed, which are in the explanation list. In case the service does not work, even if the

entire steps have been completely followed, then the source of the trouble can be searched

by the help of the explanations in the “Notes” section. Please apply to your authorized

reseller if a solution cannot be reached through the “Notes” section, either.

Moreover, considering the services ending with the statement: “

G

Replace the handset

”,

if the extension possesses authorization to use the “

*

” key (apply to the System Supervisor

for that authorization), s/he can realize the same operation by pressing the “

*

” key, instead

of replacing the handset. Besides, the extension will directly receive the internal dial tone

and will be able to make use of any other service s/he wishes.

Likewise, considering the cases when the extension needs to make “

A

Hook flash “, if

the extension possesses authorization to use the “

#

” key (apply to the System Supervisor

for that authorization), s/he can make hook flash by pressing the “

#

” key, instead of

pressing the hook switch for a short while.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-4

THE SERVICES R

THE SERVICES RTHE SERVICES R

THE SERVICES RELATED TO

ELATED TO ELATED TO

ELATED TO

USERS

USERS USERS

USERS

In this chapter, features related to the usage of your DS200 Telephone Exchange have been

explained. Please definitely read this section in order to utilize your exchange effectively.

The numbering system of your exchange is of four digits by default (1110...), but it can be

changed by the System Supervisor through flexible numbering upon wish.

The features below can be used by an extension with any standard phone set.

As can be seen in the following parts of the guide, several features have been presented in

order to satisfy telecommunication needs of users easily. Most of those services can be

exploited by dialing a related code through phone. In addition to that, Karel has developed

several feature telephone sets (LT200, FT20, etc.) and DSS modules (DSS200E, DSS200F,

DSS20 etc.) in order to facilitate accessing such services. Users that take advantage of Karel

feature telephone sets or DSS units can perform some additional operations that otherwise

could not be performed through standard telephone sets, as well as they can utilize such

services through pressing a single key or through the help of menu messages. Such features

have been explained in the guides of the related telephone set or the DSS unit.

THE CALL INITIATION SERVICES

THE CALL INITIATION SERVICES THE CALL INITIATION SERVICES

THE CALL INITIATION SERVICES

I

II

Internal Call:

nternal Call:nternal Call:

nternal Call:

In order to make an internal call:

In order to make an internal call: In order to make an internal call:

In order to make an internal call:

H

Lift the handset and hear the internal dial tone.

B

Dial the number of the extension you want to call.

F

Hear the ring back tone.

E

Make the conversation when the extension answers.

G

Terminate the conversation by replacing the handset when it is over.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-5

Notes:

Notes:Notes:

Notes:

1. In the “Hear the ring back tone.” step, in case you receive the busy tone, instead of the

ring back tone, if you wait without hanging up, then you will receive the ring back tone as

soon as the busyness of the called extension is over. You will be able to make the

conversation upon the extension answers.

2. In the “Hear the ring back tone.” step, in case you receive the busy tone, instead of the

ring back tone, you can make use of the Call Back service by dialing 81, before hanging

up. Whenever the business of the called extension is over, following her/his hang-up,

your phone will ring. When you lift the handset, the other extension’s phone will start to

ring and the conversation will begin as soon as s/he answers.

3. In the “Hear the ring back tone.” step, if the called extension does not answer, while you

are hearing the ring back tone, you can make use of the Call Back service by dialing 81,

before hanging up. When the extension lifts and then replaces the handset for some

reason later, your phone will ring. When you lift the handset, the other extension’s phone

will start to ring and the conversation will begin as soon as s/he answers.

Line Call (9):

Line Call (9):Line Call (9):

Line Call (9):

When you use this feature of your exchange, it will assign the first available line to you,

starting from the first one. By this way, you can reach any external number you wish by

accessing an idle line.

In order to make a line call:

In order to make a line call:In order to make a line call:

In order to make a line call:

H

Lift the handset and hear the internal dial tone.

9

Dial 9.

F

Hear CO dial tone.

B

Dial the external number you want to call.

E

Make the conversation when the other party answers.

G

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

In the “Hear CO dial tone” step, if you receive the busy tone, you can make use of the Call

Back service by dialing 81, before hanging up. Moreover, that line will be connected as soon

as it is available, if you wait without hanging up.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-6

Selective Line Access:

Selective Line Access:Selective Line Access:

Selective Line Access:

You can take advantage of this feature, if you want to make an external call through a specific

line you will choose, instead of any available line that will be assigned by the exchange. For

example: By this way, you can access a GSM gateway device that is connected to your

exchange and maintain less costly GSM calls.

In order to make an external call over a specific line:

In order to make an external call over a specific line:In order to make an external call over a specific line:

In order to make an external call over a specific line:

H

Lift the handset and hear the internal dial tone.

B

Dial the number of the line you want to access.

F

Hear CO dial tone.

B

Dial the external number you want to call.

E

Make the conversation when the other party answers.

G

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

In the “Dial the number of the line you want to access.” step, if you receive the busy tone, you

can make use of the Call Back service by dialing 81, before hanging up. Moreover, that line

will be connected to you as soon as it is available, if you wait without hanging up. If you

receive the error tone, either the line you are trying to access is out of service, or you do not

have authorization to access that line.

Marked Call (790):

Marked Call (790):Marked Call (790):

Marked Call (790):

You can mark some of your calls in call record listing by making use of this feature, so that

later you can do several operations related to them. This feature is especially useful for

distinguishing business and private calls from each other.

In order to mark the line call in call record listing:

In order to mark the line call in call record listing:In order to mark the line call in call record listing:

In order to mark the line call in call record listing:

H

Lift the handset and hear the internal dial tone.

790

Dial 790.

F

Hear CO dial tone.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-7

B

Dial the external number.

E

Make the conversation when the other party answers.

G

Terminate the conversation by replacing the handset when it

is over.

Notes:

Notes:Notes:

Notes:

When a line is accessed by this way, the letter “I” appears in the call record listing, next to

the related field of the extension who has made that conversation. However, that information

does not appear in the printouts of the call record listings taken from a serial printer.

Account Coded Call (797):

Account Coded Call (797):Account Coded Call (797):

Account Coded Call (797):

You can group your external calls by defining certain account codes through this feature.

Later on, you can do operations related to the records of those calls by the help of those

codes. For example: Calls can be grouped based on occupations of the called persons such

as lawyers, doctors etc.

In order to code the line call in the call record listing:

In order to code the line call in the call record listing:In order to code the line call in the call record listing:

In order to code the line call in the call record listing:

H

Lift the handset and hear the internal dial tone.

797

Dial 797.

B

Dial the account code (001..999).

F

Hear CO dial tone.

B

Dial the external number.

E

Make the conversation when the other party answers.

G

Terminate the conversation by replacing the handset when it is

over.

Notes:

Notes:Notes:

Notes:

1. When a line is accessed like this, “Mnnn” appears in the Net-CM call record listing, next

to the related field of the extension who has made that conversation, where “nnn” is the

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-8

account code in the range 001-999. However, that information does not appear in the

serial printer printouts.

2. If the phone set through which that feature will be used is locked, then a password is

requested after the account code.

Forced Account Coded Call (797):

Forced Account Coded Call (797):Forced Account Coded Call (797):

Forced Account Coded Call (797):

Thanks to this feature, you can make external calls through any phone set at other locations

within your own authorization level using your own code and password that have previously

been defined through programming, so that the conversation is marked in the call record

listing and its cost is reduced from your pulse price account.

In order to make forced account coded line call:

In order to make forced account coded line call:In order to make forced account coded line call:

In order to make forced account coded line call:

H

Lift the handset and hear the internal dial tone.

797

Dial 797.

B

Dial the account code (001..999).

B

Dial the password defined for the account code (0001..8191).

F

Hear CO dial tone.

B

Dial the external number.

E

Make the conversation when the other party answers.

G

Terminate the conversation by replacing the handset when it is

over.

Notes:

Notes:Notes:

Notes:

1. When a line is accessed like this, “Mnnn” appears in the Net-CM call record listing, next

to the related field of the extension who has made that conversation, where “nnn” is the

account code in the range 001-999. However, that information does not appear in the

serial printer printouts.

2. Quantity of the pulse prices in your pulse price account will be reduced according to the

number of pulse prices received from the CO during a conversation. You are not allowed

to make any further calls by this way, after your pulse price account has dropped to zero.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-9

3. In this case, the lines in the group 31 can be employed. The error tone will be received, if

there is no line in that group.

4. The telephone password is not requested if the telephone set that will be used for this

feature has been locked (See Telephone locking).

Last Nu

Last NuLast Nu

Last Number Redial (60):

mber Redial (60):mber Redial (60):

mber Redial (60):

In order to call again the last external number you have called

In order to call again the last external number you have calledIn order to call again the last external number you have called

In order to call again the last external number you have called

:

F

When you have received the busy tone or the error tone, just hang up

and lift the handset, so that you will hear the internal dial tone.

60

Dial 60.

C

Wait for the exchange to call the number.

E

Make the conversation.

Private Pool Entry (84):

Private Pool Entry (84):Private Pool Entry (84):

Private Pool Entry (84):

There are nine private memory fields on your exchange allocated for each extension.

In order to enter a number into the

In order to enter a number into the In order to enter a number into the

In order to enter a number into the P

PP

Private

rivate rivate

rivate P

PP

Pool:

ool:ool:

ool:

H

Lift the handset and hear the internal dial tone.

84

Dial 84.

B

Dial the private pool memory number (1-9).

B

Dial the external number.

G

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. Each number that will be entered into the Private Pool can have at most 16 digits.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-10

Example: In order to enter the number 0212 2113426 into the third memory location, you

have to dial 84302122113426.

2. “#” Can be employed for the ACD applications in order to create one-second wait periods

between the digits during number entry into the memory. More than one wait signs can

be employed consecutively, when it is necessary. For example: 03123850240##117.

Calling from Private Pool (6):

Calling from Private Pool (6):Calling from Private Pool (6):

Calling from Private Pool (6):

In order to call through the

In order to call through the In order to call through the

In order to call through the P

PP

Private

rivate rivate

rivate P

PP

Pool:

ool:ool:

ool:

H

Lift the handset and hear the internal dial tone.

6

Dial 6.

B

Dial the private pool memory number you want to call (1-9).

C

Wait for the exchange to call the number automatically.

E

Make the conversation.

Calling from Common Pool (3):

Calling from Common Pool (3):Calling from Common Pool (3):

Calling from Common Pool (3):

Your exchange has 1000 memory fields in the Common pool, which are available to all

authorized extensions. You can have the numbers that you frequently call recorded by the

Operator into the memory, so that you can call through the Common Pool.

In order to call through the

In order to call through the In order to call through the

In order to call through the C

CC

Common

ommon ommon

ommon P

PP

Pool:

ool:ool:

ool:

H

Lift the handset and hear the internal dial tone.

3

Dial 3.

B

Dial the common pool memory number you want to call (000-999).

C

Wait for the exchange to call the number automatically.

E

Make the conversation.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-11

Notes:

Notes:Notes:

Notes:

How to enter numbers into the Common Pool has been explained in the chapter “The

Services Related to the Operator”.

Last Number Auto

Last Number AutoLast Number Auto

Last Number Auto-

--

-dial (770):

dial (770):dial (770):

dial (770):

In case a number you call is busy, the Automatic Redialing service make your exchange call

the number automatically and continuously in certain intervals and then connect the line

when the number becomes available and start to ring.

In order to activate the Auto

In order to activate the Auto In order to activate the Auto

In order to activate the Auto-

--

-dialer for the last number you have dialed:

dialer for the last number you have dialed:dialer for the last number you have dialed:

dialer for the last number you have dialed:

F

Hear the dial tone or the special dial tone.

770

Dial 770.

G

Replace the handset.

C

Wait for the Auto-dialer to detect the availability of the number

and connect the line.

D

Your phone will ring when the connection is established.

H

Lift the handset.

E

Make the conversation.

Deactivation:

Deactivation:Deactivation:

Deactivation:

H

Lift the handset and hear the internal dial tone.

77

Dial 77.

G

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The redial count for the Auto-dialer is determined through programming (It is 15 by

factory default). The system waits for 15 seconds between two consecutive dials.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-12

2. If the system fails to connect the line after it has dialed the number for determined times

(in the range 1..16), then the call is cancelled.

3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-

dialer.

4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s

phone.

5. You are warned through ear by short beeps, if your phone is busy during the connection.

In that case, you should either terminate your conversation as soon as possible, or park

your current call and hang up. Then you can answer the recall connected by the Auto-

dialer when your phone rings.

Pr

PrPr

Private Pool Auto

ivate Pool Autoivate Pool Auto

ivate Pool Auto-

--

-dial(77):

dial(77):dial(77):

dial(77):

In case a number you call is busy, the Automatic Redialing service make your exchange call

the number automatically and continuously in certain intervals and then connect the line

when the number becomes available and start to ring.

In order to activate the Auto

In order to activate the Auto In order to activate the Auto

In order to activate the Auto-

--

-dialer for a number recorded in the Private Pool:

dialer for a number recorded in the Private Pool:dialer for a number recorded in the Private Pool:

dialer for a number recorded in the Private Pool:

H

Lift the handset and hear the internal dial tone.

77

Dial 77.

B

Dial the private pool memory number (1-9).

G

Replace the handset.

C

Wait for the Auto-dialer to detect the availability of the number and

connect the line.

D

Your phone will ring when the connection is established.

H

Lift the handset.

E

Make the conversation.

Deactivation:

Deactivation:Deactivation:

Deactivation:

H

Lift the handset and hear the internal dial tone.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-13

77

Dial 77.

G

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The redial count for the Auto-dialer is determined through programming (It is 15 by

factory default). The system waits for 15 seconds between two consecutive dials.

2. If the system fails to connect the line after it has dialed the number for determined times

(in the range 1..16), then the call is cancelled.

3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-

dialer.

4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s

phone.

5. You are warned through ear by short beeps, if your phone is busy during the connection.

In that case, you should either terminate your conversation as soon as possible, or park

your current call and hang up. Then you can answer the recall connected by the Auto-

dialer when your phone rings.

Common Pool Auto

Common Pool AutoCommon Pool Auto

Common Pool Auto-

--

-dial(78):

dial(78):dial(78):

dial(78):

In case a number you call is busy, the Automatic Redialing service make your exchange call

the number automatically and continuously in certain intervals and then connect the line

when the number becomes available and start to ring.

In order to activate the Auto

In order to activate the AutoIn order to activate the Auto

In order to activate the Auto-

--

-dialer for a number recorded in the Common Pool:

dialer for a number recorded in the Common Pool:dialer for a number recorded in the Common Pool:

dialer for a number recorded in the Common Pool:

H

Lift the handset and hear the internal dial tone.

78

Dial 78.

B

Dial the common pool memory number you want to call (000-999).

G

Replace the handset.

C

Wait for the Auto-dialer to detect the availability of the number and

connect the line.

D

Your phone will ring when the connection is established.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-14

H

Lift the handset.

E

Make the conversation.

Deactivation:

Deactivation:Deactivation:

Deactivation:

H

Lift the handset and hear the internal dial tone.

78

Dial 78.

G

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The redial count for the Auto-dialer is determined through programming (It is 15 by

factory default). The system waits for 15 seconds between two consecutive dials.

2. If the system fails to connect the line after it has dialed the number for determined times

(in the range 1..16), then the call is cancelled.

3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-

dialer.

4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s

phone.

5. You are warned through ear by short beeps, if your phone is busy during the connection.

In that case, you should either terminate your conversation as soon as possible, or park

your current call and hang up. Then you can answer the recall connected by the Auto-

dialer when your phone rings.

Line Flash (#60):

Line Flash (#60):Line Flash (#60):

Line Flash (#60):

This service provides you with hook flash facility during a line call. It is useful for the cases

described below:

•

If CO supports some services that require hook flash action, for the cases when such

services are exploited,

•

If two exchanges have been connected to each other by extensions and lines, for the

cases when hook flash action is required on the opposite exchange,

•

If another line access is needed immediately after the termination of a line call.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-15

In order to make hook flash during a line call:

In order to make hook flash during a line call:In order to make hook flash during a line call:

In order to make hook flash during a line call:

E

During a line call:

A60

Dial #60.

F

Hear the tone that will be transmitted over the line and go on

with your action.

Line

LineLine

Line Transfer to an Extension (839):

Transfer to an Extension (839): Transfer to an Extension (839):

Transfer to an Extension (839):

You can transfer a line to an extension with no line access authorization by this facility, in

order to enable them to make line calls under your control:

In order to transfer a line:

In order to transfer a line:In order to transfer a line:

In order to transfer a line:

H

Lift the handset.

839

Dial 839.

B

Dial the number of the extension to whom you want to transfer

the line.

G

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The extension, to whom a line has been transferred, can only make calls within the

authorization level of the extension that has transferred the line.

2. Password entry is required prior to line transfer, if the phone of the extension to transfer

the line is locked.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-16

Conference:

Conference:Conference:

Conference:

You can take advantage of this feature, if you wish to introduce another extension into the

conversation while speaking to an extension or a line.

In order to start a conference conversation:

In order to start a conference conversation:In order to start a conference conversation:

In order to start a conference conversation:

A

Make hook flash.

F

Hear the special dial tone.

5

Dial 5.

B

9

B

Dial the number of the extension you want to introduce into the

conference, or

Dial 9 for the line or,

Dial the line number if you want to access selectively.

E

Notify the extension, which you have called, of your intension of

including her/him into the conference.

A

Make hook flash.

E

Carry out the conference.

It is sufficient just to hang up, in order to end the conference.

Notes:

Notes:Notes:

Notes:

1. You can retrieve the previous line by making hook flash again, if the extension you are

calling is either busy or not answering.

2. Only two conferences per rack can be carried out simultaneously.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-17

Multiple Conference (734):

Multiple Conference (734):Multiple Conference (734):

Multiple Conference (734):

You can establish a conference with more than three (16 maximum) participants, thanks to

this feature.

In order to initiate a multiple conference:

In order to initiate a multiple conference:In order to initiate a multiple conference:

In order to initiate a multiple conference:

H

Lift the handset and hear the internal dial tone.

734

Dial 734.

F

Hear the special dial tone.

B

Call the internal or the external participant.

E

Notify the participant of your initiation of the conference.

A A

Make hook flash twice.

B

Call the other participant.

E

Notify the participant of your initiation of the conference.

A

Make hook flash.

E

Carry out the conference.

In order to include more participants:

In order to include more participants:In order to include more participants:

In order to include more participants:

A

Put the conference on hold by making hook flash.

B

Call the new participant.

E

Notify the participant of your initiation of the conference.

A

Introduce the new participant into the conference.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-18

E

Carry out the conference.

Fifteen participants can be included in the conference by this way.

Notes:

Notes:Notes:

Notes:

1. The conference ends when the extension who has initiated it hangs up.

2. Only a single multiple conference can be carried out in the system at a time.

3. The special circuit must be present in the system, in order to make use of the multiple

conferencing feature.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-19

THE CALL ANSWERING SERVICES

THE CALL ANSWERING SERVICES THE CALL ANSWERING SERVICES

THE CALL ANSWERING SERVICES

Answering an Incoming Call:

Answering an Incoming Call:Answering an Incoming Call:

Answering an Incoming Call:

In order to answer a call request received by your phone:

In order to answer a call request received by your phone:In order to answer a call request received by your phone:

In order to answer a call request received by your phone:

D

Your phone rings in case of an incoming call.

H

Lift the handset.

E

Make the conversation.

Selective Call Pick Up (82):

Selective Call Pick Up (82):Selective Call Pick Up (82):

Selective Call Pick Up (82):

In order to answer a call ringing at another extension:

In order to answer a call ringing at another extension:In order to answer a call ringing at another extension:

In order to answer a call ringing at another extension:

H

Lift the handset and hear the internal dial tone.

82

Dial 82.

B

Dial the number of the ringing extension.

E

Make the conversation.

Notes:

Notes:Notes:

Notes:

If you receive the error tone, then that means the telephone of the extension whose number

you have dialed is not ringing.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-20

Busy Call Pick Up (43):

Busy Call Pick Up (43):Busy Call Pick Up (43):

Busy Call Pick Up (43):

In order to pick up a call waiting in a busy extension’s queue:

In order to pick up a call waiting in a busy extension’s queue:In order to pick up a call waiting in a busy extension’s queue:

In order to pick up a call waiting in a busy extension’s queue:

H

Lift the handset and hear the internal dial tone.

43

Dial 43.

B

Dial the number of the busy extension.

E

Make the conversation.

Notes:

Notes:Notes:

Notes:

A busy extension can understand that there are calls waiting in her/his queue only by hearing

the warning signals. When s/he transfers that information, the waiting calls can be picked up

by exploiting this facility.

Group Call Pick Up (5):

Group Call Pick Up (5):Group Call Pick Up (5):

Group Call Pick Up (5):

In order to pick up a call coming to an extension from your own group:

In order to pick up a call coming to an extension from your own group:In order to pick up a call coming to an extension from your own group:

In order to pick up a call coming to an extension from your own group:

H

Lift the handset and hear the internal dial tone.

5

Dial 5.

E

Make the conversation.

Notes:

Notes:Notes:

Notes:

You must have been authorized through programming to pick up calls. Similarly, the calls

coming to you can be picked up by other extensions only if such an action is permitted

through programming.

Page is loading ...

Karel DS200 User manual

Karel DS200 User manual

Related papers

Other documents