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SYSTEM FEATURES
SYSTEM FEATURES SYSTEM FEATURES
SYSTEM FEATURES
Definition:
Definition:Definition:
Definition:
DS200 is a modular digital telephone exchange, which can be easily expanded, thanks to its
modular and flexible structure, and whose initial configuration can be modified and improved
in time. It essentially fulfills needs of medium and large-scale enterprises.
Structure of the System:
Structure of the System:Structure of the System:
Structure of the System:
The DS200 electronic telephone exchange consists of power circuits, a central processor, a
control unit, ACD system, extension, line and network connection cards, together with their
line connection cards, which are all mounted in a metal chassis. The DS200 system can be
used with any standard phone set, in addition to the special feature telephone sets that are
manufactured especially for it.
It is possible to connect peripheral units to the DS200 exchange such as answering
machines, wireless telephone sets, fax, data terminals and modems. Please call your
authorized reseller for detailed information.
Dial Tones and Hook Flash:
Dial Tones and Hook Flash:Dial Tones and Hook Flash:
Dial Tones and Hook Flash:
There is information below, about the factory default tones of the system and their
structures. Durations of those tones can be changed through the Admin program upon wish.
Internal dial tone:
Internal dial tone:Internal dial tone:
Internal dial tone:
An extension receives this tone, which consists of a continuous signal at a single frequency
when the handset is lifted. The tone indicates that one can dial numbers for any action.
Meanwhile, if the Auto-dialer or Follow Me is active, then the tone shifts to another tone with
double frequency.
CO dial tone:
CO dial tone:CO dial tone:
CO dial tone:
An extension receives this tone upon accessing a line. An external number can be dialed
after receiving the tone.
Ring back tone:
Ring back tone:Ring back tone:
Ring back tone:
This tone is received when an extension calls another extension and if that extension is not
busy at the moment. It is in the form of two short ringings. This tone takes the form of three
short ringings, if an extension calls another extension with less intrusion authorization. The
tone shifts to another tone with double frequency, if the called extension has activated the
Follow Me function.
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Busy tone:
Busy tone:Busy tone:
Busy tone:
This is tone is in the form of short ringings, which indicates that the called extension or the
external number is busy at the moment.
Special dial tone:
Special dial tone:Special dial tone:
Special dial tone:
The special dial tone rings continuously like the dial tone, but it is deeper. It indicates that
the extension has already put another extension or a line on hold at the moment. One
receives the special dial tone upon making hook flash during a conversation with an
extension or line. The extension who has received this tone can go back to the conversation
by making hook flash again or s/he can make use of services that are available upon
receiving the special dial tone, such as information service. It is still possible to go back to
the conversation by making hook flash again, after taking such actions.
Error tone:
Error tone:Error tone:
Error tone:
This tone is in the form of three short tones and one long tone and it should not be confused
with the busy tone. The tone indicates that an erroneous action has been taken by the
extension.
Hook flash:
Hook flash:Hook flash:
Hook flash:
This action is taken for putting the line, through which a conversation is taking place, on hold
during the conversation. You need to press your phone’s hook switch for a short while, for
about 100-600 milliseconds (This duration can be changed through programming.) and then
release it in order to make hook flash. The “Flash” or “R” keys on some phones can also be
used for making hook flash. Moreover, some extensions with DTMF (tone dialing) phones can
be given the authorization to make hook flash by pressing the “#” key, through
programming.
Definitions
DefinitionsDefinitions
Definitions
Extension (Internal line):
Extension (Internal line): Extension (Internal line):
Extension (Internal line):
Owners of the phones that are connected to the exchange.
Extension number (Internal line number):
Extension number (Internal line number):Extension number (Internal line number):
Extension number (Internal line number):
The inner-exchange phone number that must be dialed to call another phone, which is also
connected to the same exchange. Extension numbers begin with 1110 by default and of four
digits for all extensions.
Operator:
Operator:Operator:
Operator:
Owner of the first phone that is connected to the exchange. Its phone number is 1110 by
default. The operator can perform some special operations in addition to the entire
operations that can be done by other extensions.
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Hotel Room:
Hotel Room:Hotel Room:
Hotel Room:
The extension who has been given authorization for some extra features, yet who has also
been restricted for some other features, through programming.
External number:
External number:External number:
External number:
The CO number that will be dialed after accessing the lines of the exchange whenever an
outgoing call is to be made.
Line number:
Line number:Line number:
Line number:
The line number of the exchange to be dialed, if an extension wishes to employ a specific line
for making an outgoing call. It is of four digits by default.
ACD:
ACD:ACD:
ACD:
If the exchange has been equipped with the EVM200L card, then ACD is the system that
makes automatic call distribution (Auto attendant) in order to provide for the external callers
faster access of the extensions.
Service Explanations:
Service Explanations:Service Explanations:
Service Explanations:
The services have been described both in symbolic pictures and in text that explains the
actions to be done step by step, within this guide. As can be seen, the last steps of some
services have been stated as “Listen to the internal dial tone”. In that step, the extension who
receives the internal dial tone can either hang up or can start using another service if s/he
wishes.
The service may not work as desired, if one or more of the steps have been skipped or not
completed, which are in the explanation list. In case the service does not work, even if the
entire steps have been completely followed, then the source of the trouble can be searched
by the help of the explanations in the “Notes” section. Please apply to your authorized
reseller if a solution cannot be reached through the “Notes” section, either.
Moreover, considering the services ending with the statement: “
G
Replace the handset
”,
if the extension possesses authorization to use the “
*
” key (apply to the System Supervisor
for that authorization), s/he can realize the same operation by pressing the “
*
” key, instead
of replacing the handset. Besides, the extension will directly receive the internal dial tone
and will be able to make use of any other service s/he wishes.
Likewise, considering the cases when the extension needs to make “
A
Hook flash “, if
the extension possesses authorization to use the “
#
” key (apply to the System Supervisor
for that authorization), s/he can make hook flash by pressing the “
#
” key, instead of
pressing the hook switch for a short while.
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THE SERVICES R
THE SERVICES RTHE SERVICES R
THE SERVICES RELATED TO
ELATED TO ELATED TO
ELATED TO
USERS
USERS USERS
USERS
In this chapter, features related to the usage of your DS200 Telephone Exchange have been
explained. Please definitely read this section in order to utilize your exchange effectively.
The numbering system of your exchange is of four digits by default (1110...), but it can be
changed by the System Supervisor through flexible numbering upon wish.
The features below can be used by an extension with any standard phone set.
As can be seen in the following parts of the guide, several features have been presented in
order to satisfy telecommunication needs of users easily. Most of those services can be
exploited by dialing a related code through phone. In addition to that, Karel has developed
several feature telephone sets (LT200, FT20, etc.) and DSS modules (DSS200E, DSS200F,
DSS20 etc.) in order to facilitate accessing such services. Users that take advantage of Karel
feature telephone sets or DSS units can perform some additional operations that otherwise
could not be performed through standard telephone sets, as well as they can utilize such
services through pressing a single key or through the help of menu messages. Such features
have been explained in the guides of the related telephone set or the DSS unit.
THE CALL INITIATION SERVICES
THE CALL INITIATION SERVICES THE CALL INITIATION SERVICES
THE CALL INITIATION SERVICES
I
II
Internal Call:
nternal Call:nternal Call:
nternal Call:
In order to make an internal call:
In order to make an internal call: In order to make an internal call:
In order to make an internal call:
H
Lift the handset and hear the internal dial tone.
B
Dial the number of the extension you want to call.
F
Hear the ring back tone.
E
Make the conversation when the extension answers.
G
Terminate the conversation by replacing the handset when it is over.
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Notes:
Notes:Notes:
Notes:
1. In the “Hear the ring back tone.” step, in case you receive the busy tone, instead of the
ring back tone, if you wait without hanging up, then you will receive the ring back tone as
soon as the busyness of the called extension is over. You will be able to make the
conversation upon the extension answers.
2. In the “Hear the ring back tone.” step, in case you receive the busy tone, instead of the
ring back tone, you can make use of the Call Back service by dialing 81, before hanging
up. Whenever the business of the called extension is over, following her/his hang-up,
your phone will ring. When you lift the handset, the other extension’s phone will start to
ring and the conversation will begin as soon as s/he answers.
3. In the “Hear the ring back tone.” step, if the called extension does not answer, while you
are hearing the ring back tone, you can make use of the Call Back service by dialing 81,
before hanging up. When the extension lifts and then replaces the handset for some
reason later, your phone will ring. When you lift the handset, the other extension’s phone
will start to ring and the conversation will begin as soon as s/he answers.
Line Call (9):
Line Call (9):Line Call (9):
Line Call (9):
When you use this feature of your exchange, it will assign the first available line to you,
starting from the first one. By this way, you can reach any external number you wish by
accessing an idle line.
In order to make a line call:
In order to make a line call:In order to make a line call:
In order to make a line call:
H
Lift the handset and hear the internal dial tone.
9
Dial 9.
F
Hear CO dial tone.
B
Dial the external number you want to call.
E
Make the conversation when the other party answers.
G
Terminate the conversation by replacing the handset when it is over.
Notes:
Notes:Notes:
Notes:
In the “Hear CO dial tone” step, if you receive the busy tone, you can make use of the Call
Back service by dialing 81, before hanging up. Moreover, that line will be connected as soon
as it is available, if you wait without hanging up.
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Selective Line Access:
Selective Line Access:Selective Line Access:
Selective Line Access:
You can take advantage of this feature, if you want to make an external call through a specific
line you will choose, instead of any available line that will be assigned by the exchange. For
example: By this way, you can access a GSM gateway device that is connected to your
exchange and maintain less costly GSM calls.
In order to make an external call over a specific line:
In order to make an external call over a specific line:In order to make an external call over a specific line:
In order to make an external call over a specific line:
H
Lift the handset and hear the internal dial tone.
B
Dial the number of the line you want to access.
F
Hear CO dial tone.
B
Dial the external number you want to call.
E
Make the conversation when the other party answers.
G
Terminate the conversation by replacing the handset when it is over.
Notes:
Notes:Notes:
Notes:
In the “Dial the number of the line you want to access.” step, if you receive the busy tone, you
can make use of the Call Back service by dialing 81, before hanging up. Moreover, that line
will be connected to you as soon as it is available, if you wait without hanging up. If you
receive the error tone, either the line you are trying to access is out of service, or you do not
have authorization to access that line.
Marked Call (790):
Marked Call (790):Marked Call (790):
Marked Call (790):
You can mark some of your calls in call record listing by making use of this feature, so that
later you can do several operations related to them. This feature is especially useful for
distinguishing business and private calls from each other.
In order to mark the line call in call record listing:
In order to mark the line call in call record listing:In order to mark the line call in call record listing:
In order to mark the line call in call record listing:
H
Lift the handset and hear the internal dial tone.
790
Dial 790.
F
Hear CO dial tone.
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B
Dial the external number.
E
Make the conversation when the other party answers.
G
Terminate the conversation by replacing the handset when it
is over.
Notes:
Notes:Notes:
Notes:
When a line is accessed by this way, the letter “I” appears in the call record listing, next to
the related field of the extension who has made that conversation. However, that information
does not appear in the printouts of the call record listings taken from a serial printer.
Account Coded Call (797):
Account Coded Call (797):Account Coded Call (797):
Account Coded Call (797):
You can group your external calls by defining certain account codes through this feature.
Later on, you can do operations related to the records of those calls by the help of those
codes. For example: Calls can be grouped based on occupations of the called persons such
as lawyers, doctors etc.
In order to code the line call in the call record listing:
In order to code the line call in the call record listing:In order to code the line call in the call record listing:
In order to code the line call in the call record listing:
H
Lift the handset and hear the internal dial tone.
797
Dial 797.
B
Dial the account code (001..999).
F
Hear CO dial tone.
B
Dial the external number.
E
Make the conversation when the other party answers.
G
Terminate the conversation by replacing the handset when it is
over.
Notes:
Notes:Notes:
Notes:
1. When a line is accessed like this, “Mnnn” appears in the Net-CM call record listing, next
to the related field of the extension who has made that conversation, where “nnn” is the
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account code in the range 001-999. However, that information does not appear in the
serial printer printouts.
2. If the phone set through which that feature will be used is locked, then a password is
requested after the account code.
Forced Account Coded Call (797):
Forced Account Coded Call (797):Forced Account Coded Call (797):
Forced Account Coded Call (797):
Thanks to this feature, you can make external calls through any phone set at other locations
within your own authorization level using your own code and password that have previously
been defined through programming, so that the conversation is marked in the call record
listing and its cost is reduced from your pulse price account.
In order to make forced account coded line call:
In order to make forced account coded line call:In order to make forced account coded line call:
In order to make forced account coded line call:
H
Lift the handset and hear the internal dial tone.
797
Dial 797.
B
Dial the account code (001..999).
B
Dial the password defined for the account code (0001..8191).
F
Hear CO dial tone.
B
Dial the external number.
E
Make the conversation when the other party answers.
G
Terminate the conversation by replacing the handset when it is
over.
Notes:
Notes:Notes:
Notes:
1. When a line is accessed like this, “Mnnn” appears in the Net-CM call record listing, next
to the related field of the extension who has made that conversation, where “nnn” is the
account code in the range 001-999. However, that information does not appear in the
serial printer printouts.
2. Quantity of the pulse prices in your pulse price account will be reduced according to the
number of pulse prices received from the CO during a conversation. You are not allowed
to make any further calls by this way, after your pulse price account has dropped to zero.
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3. In this case, the lines in the group 31 can be employed. The error tone will be received, if
there is no line in that group.
4. The telephone password is not requested if the telephone set that will be used for this
feature has been locked (See Telephone locking).
Last Nu
Last NuLast Nu
Last Number Redial (60):
mber Redial (60):mber Redial (60):
mber Redial (60):
In order to call again the last external number you have called
In order to call again the last external number you have calledIn order to call again the last external number you have called
In order to call again the last external number you have called
:
F
When you have received the busy tone or the error tone, just hang up
and lift the handset, so that you will hear the internal dial tone.
60
Dial 60.
C
Wait for the exchange to call the number.
E
Make the conversation.
Private Pool Entry (84):
Private Pool Entry (84):Private Pool Entry (84):
Private Pool Entry (84):
There are nine private memory fields on your exchange allocated for each extension.
In order to enter a number into the
In order to enter a number into the In order to enter a number into the
In order to enter a number into the P
PP
Private
rivate rivate
rivate P
PP
Pool:
ool:ool:
ool:
H
Lift the handset and hear the internal dial tone.
84
Dial 84.
B
Dial the private pool memory number (1-9).
B
Dial the external number.
G
Replace the handset.
Notes:
Notes:Notes:
Notes:
1. Each number that will be entered into the Private Pool can have at most 16 digits.
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Example: In order to enter the number 0212 2113426 into the third memory location, you
have to dial 84302122113426.
2. “#” Can be employed for the ACD applications in order to create one-second wait periods
between the digits during number entry into the memory. More than one wait signs can
be employed consecutively, when it is necessary. For example: 03123850240##117.
Calling from Private Pool (6):
Calling from Private Pool (6):Calling from Private Pool (6):
Calling from Private Pool (6):
In order to call through the
In order to call through the In order to call through the
In order to call through the P
PP
Private
rivate rivate
rivate P
PP
Pool:
ool:ool:
ool:
H
Lift the handset and hear the internal dial tone.
6
Dial 6.
B
Dial the private pool memory number you want to call (1-9).
C
Wait for the exchange to call the number automatically.
E
Make the conversation.
Calling from Common Pool (3):
Calling from Common Pool (3):Calling from Common Pool (3):
Calling from Common Pool (3):
Your exchange has 1000 memory fields in the Common pool, which are available to all
authorized extensions. You can have the numbers that you frequently call recorded by the
Operator into the memory, so that you can call through the Common Pool.
In order to call through the
In order to call through the In order to call through the
In order to call through the C
CC
Common
ommon ommon
ommon P
PP
Pool:
ool:ool:
ool:
H
Lift the handset and hear the internal dial tone.
3
Dial 3.
B
Dial the common pool memory number you want to call (000-999).
C
Wait for the exchange to call the number automatically.
E
Make the conversation.
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Notes:
Notes:Notes:
Notes:
How to enter numbers into the Common Pool has been explained in the chapter “The
Services Related to the Operator”.
Last Number Auto
Last Number AutoLast Number Auto
Last Number Auto-
--
-dial (770):
dial (770):dial (770):
dial (770):
In case a number you call is busy, the Automatic Redialing service make your exchange call
the number automatically and continuously in certain intervals and then connect the line
when the number becomes available and start to ring.
In order to activate the Auto
In order to activate the Auto In order to activate the Auto
In order to activate the Auto-
--
-dialer for the last number you have dialed:
dialer for the last number you have dialed:dialer for the last number you have dialed:
dialer for the last number you have dialed:
F
Hear the dial tone or the special dial tone.
770
Dial 770.
G
Replace the handset.
C
Wait for the Auto-dialer to detect the availability of the number
and connect the line.
D
Your phone will ring when the connection is established.
H
Lift the handset.
E
Make the conversation.
Deactivation:
Deactivation:Deactivation:
Deactivation:
H
Lift the handset and hear the internal dial tone.
77
Dial 77.
G
Replace the handset.
Notes:
Notes:Notes:
Notes:
1. The redial count for the Auto-dialer is determined through programming (It is 15 by
factory default). The system waits for 15 seconds between two consecutive dials.
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2. If the system fails to connect the line after it has dialed the number for determined times
(in the range 1..16), then the call is cancelled.
3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-
dialer.
4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s
phone.
5. You are warned through ear by short beeps, if your phone is busy during the connection.
In that case, you should either terminate your conversation as soon as possible, or park
your current call and hang up. Then you can answer the recall connected by the Auto-
dialer when your phone rings.
Pr
PrPr
Private Pool Auto
ivate Pool Autoivate Pool Auto
ivate Pool Auto-
--
-dial(77):
dial(77):dial(77):
dial(77):
In case a number you call is busy, the Automatic Redialing service make your exchange call
the number automatically and continuously in certain intervals and then connect the line
when the number becomes available and start to ring.
In order to activate the Auto
In order to activate the Auto In order to activate the Auto
In order to activate the Auto-
--
-dialer for a number recorded in the Private Pool:
dialer for a number recorded in the Private Pool:dialer for a number recorded in the Private Pool:
dialer for a number recorded in the Private Pool:
H
Lift the handset and hear the internal dial tone.
77
Dial 77.
B
Dial the private pool memory number (1-9).
G
Replace the handset.
C
Wait for the Auto-dialer to detect the availability of the number and
connect the line.
D
Your phone will ring when the connection is established.
H
Lift the handset.
E
Make the conversation.
Deactivation:
Deactivation:Deactivation:
Deactivation:
H
Lift the handset and hear the internal dial tone.
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77
Dial 77.
G
Replace the handset.
Notes:
Notes:Notes:
Notes:
1. The redial count for the Auto-dialer is determined through programming (It is 15 by
factory default). The system waits for 15 seconds between two consecutive dials.
2. If the system fails to connect the line after it has dialed the number for determined times
(in the range 1..16), then the call is cancelled.
3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-
dialer.
4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s
phone.
5. You are warned through ear by short beeps, if your phone is busy during the connection.
In that case, you should either terminate your conversation as soon as possible, or park
your current call and hang up. Then you can answer the recall connected by the Auto-
dialer when your phone rings.
Common Pool Auto
Common Pool AutoCommon Pool Auto
Common Pool Auto-
--
-dial(78):
dial(78):dial(78):
dial(78):
In case a number you call is busy, the Automatic Redialing service make your exchange call
the number automatically and continuously in certain intervals and then connect the line
when the number becomes available and start to ring.
In order to activate the Auto
In order to activate the AutoIn order to activate the Auto
In order to activate the Auto-
--
-dialer for a number recorded in the Common Pool:
dialer for a number recorded in the Common Pool:dialer for a number recorded in the Common Pool:
dialer for a number recorded in the Common Pool:
H
Lift the handset and hear the internal dial tone.
78
Dial 78.
B
Dial the common pool memory number you want to call (000-999).
G
Replace the handset.
C
Wait for the Auto-dialer to detect the availability of the number and
connect the line.
D
Your phone will ring when the connection is established.
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H
Lift the handset.
E
Make the conversation.
Deactivation:
Deactivation:Deactivation:
Deactivation:
H
Lift the handset and hear the internal dial tone.
78
Dial 78.
G
Replace the handset.
Notes:
Notes:Notes:
Notes:
1. The redial count for the Auto-dialer is determined through programming (It is 15 by
factory default). The system waits for 15 seconds between two consecutive dials.
2. If the system fails to connect the line after it has dialed the number for determined times
(in the range 1..16), then the call is cancelled.
3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-
dialer.
4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s
phone.
5. You are warned through ear by short beeps, if your phone is busy during the connection.
In that case, you should either terminate your conversation as soon as possible, or park
your current call and hang up. Then you can answer the recall connected by the Auto-
dialer when your phone rings.
Line Flash (#60):
Line Flash (#60):Line Flash (#60):
Line Flash (#60):
This service provides you with hook flash facility during a line call. It is useful for the cases
described below:
•
If CO supports some services that require hook flash action, for the cases when such
services are exploited,
•
If two exchanges have been connected to each other by extensions and lines, for the
cases when hook flash action is required on the opposite exchange,
•
If another line access is needed immediately after the termination of a line call.
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In order to make hook flash during a line call:
In order to make hook flash during a line call:In order to make hook flash during a line call:
In order to make hook flash during a line call:
E
During a line call:
A60
Dial #60.
F
Hear the tone that will be transmitted over the line and go on
with your action.
Line
LineLine
Line Transfer to an Extension (839):
Transfer to an Extension (839): Transfer to an Extension (839):
Transfer to an Extension (839):
You can transfer a line to an extension with no line access authorization by this facility, in
order to enable them to make line calls under your control:
In order to transfer a line:
In order to transfer a line:In order to transfer a line:
In order to transfer a line:
H
Lift the handset.
839
Dial 839.
B
Dial the number of the extension to whom you want to transfer
the line.
G
Replace the handset.
Notes:
Notes:Notes:
Notes:
1. The extension, to whom a line has been transferred, can only make calls within the
authorization level of the extension that has transferred the line.
2. Password entry is required prior to line transfer, if the phone of the extension to transfer
the line is locked.
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Conference:
Conference:Conference:
Conference:
You can take advantage of this feature, if you wish to introduce another extension into the
conversation while speaking to an extension or a line.
In order to start a conference conversation:
In order to start a conference conversation:In order to start a conference conversation:
In order to start a conference conversation:
A
Make hook flash.
F
Hear the special dial tone.
5
Dial 5.
B
9
B
Dial the number of the extension you want to introduce into the
conference, or
Dial 9 for the line or,
Dial the line number if you want to access selectively.
E
Notify the extension, which you have called, of your intension of
including her/him into the conference.
A
Make hook flash.
E
Carry out the conference.
It is sufficient just to hang up, in order to end the conference.
Notes:
Notes:Notes:
Notes:
1. You can retrieve the previous line by making hook flash again, if the extension you are
calling is either busy or not answering.
2. Only two conferences per rack can be carried out simultaneously.
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Multiple Conference (734):
Multiple Conference (734):Multiple Conference (734):
Multiple Conference (734):
You can establish a conference with more than three (16 maximum) participants, thanks to
this feature.
In order to initiate a multiple conference:
In order to initiate a multiple conference:In order to initiate a multiple conference:
In order to initiate a multiple conference:
H
Lift the handset and hear the internal dial tone.
734
Dial 734.
F
Hear the special dial tone.
B
Call the internal or the external participant.
E
Notify the participant of your initiation of the conference.
A A
Make hook flash twice.
B
Call the other participant.
E
Notify the participant of your initiation of the conference.
A
Make hook flash.
E
Carry out the conference.
In order to include more participants:
In order to include more participants:In order to include more participants:
In order to include more participants:
A
Put the conference on hold by making hook flash.
B
Call the new participant.
E
Notify the participant of your initiation of the conference.
A
Introduce the new participant into the conference.
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E
Carry out the conference.
Fifteen participants can be included in the conference by this way.
Notes:
Notes:Notes:
Notes:
1. The conference ends when the extension who has initiated it hangs up.
2. Only a single multiple conference can be carried out in the system at a time.
3. The special circuit must be present in the system, in order to make use of the multiple
conferencing feature.
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THE CALL ANSWERING SERVICES
THE CALL ANSWERING SERVICES THE CALL ANSWERING SERVICES
THE CALL ANSWERING SERVICES
Answering an Incoming Call:
Answering an Incoming Call:Answering an Incoming Call:
Answering an Incoming Call:
In order to answer a call request received by your phone:
In order to answer a call request received by your phone:In order to answer a call request received by your phone:
In order to answer a call request received by your phone:
D
Your phone rings in case of an incoming call.
H
Lift the handset.
E
Make the conversation.
Selective Call Pick Up (82):
Selective Call Pick Up (82):Selective Call Pick Up (82):
Selective Call Pick Up (82):
In order to answer a call ringing at another extension:
In order to answer a call ringing at another extension:In order to answer a call ringing at another extension:
In order to answer a call ringing at another extension:
H
Lift the handset and hear the internal dial tone.
82
Dial 82.
B
Dial the number of the ringing extension.
E
Make the conversation.
Notes:
Notes:Notes:
Notes:
If you receive the error tone, then that means the telephone of the extension whose number
you have dialed is not ringing.
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Busy Call Pick Up (43):
Busy Call Pick Up (43):Busy Call Pick Up (43):
Busy Call Pick Up (43):
In order to pick up a call waiting in a busy extension’s queue:
In order to pick up a call waiting in a busy extension’s queue:In order to pick up a call waiting in a busy extension’s queue:
In order to pick up a call waiting in a busy extension’s queue:
H
Lift the handset and hear the internal dial tone.
43
Dial 43.
B
Dial the number of the busy extension.
E
Make the conversation.
Notes:
Notes:Notes:
Notes:
A busy extension can understand that there are calls waiting in her/his queue only by hearing
the warning signals. When s/he transfers that information, the waiting calls can be picked up
by exploiting this facility.
Group Call Pick Up (5):
Group Call Pick Up (5):Group Call Pick Up (5):
Group Call Pick Up (5):
In order to pick up a call coming to an extension from your own group:
In order to pick up a call coming to an extension from your own group:In order to pick up a call coming to an extension from your own group:
In order to pick up a call coming to an extension from your own group:
H
Lift the handset and hear the internal dial tone.
5
Dial 5.
E
Make the conversation.
Notes:
Notes:Notes:
Notes:
You must have been authorized through programming to pick up calls. Similarly, the calls
coming to you can be picked up by other extensions only if such an action is permitted
through programming.
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