Motorola DCT5100 User manual

Digital Cable Box

USER MANUAL

DCT 5100 HD

Wiring Instructions

Additional Information

Seaside TV

WARNING

TO REDUCE THE RISK OF FIRE OR SHOCK, DO NOT EXPOSE THIS

APPLIANCE TO RAIN OR MOISTURE.

CAUTION

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG

WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS

THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

The lightning flash with arrowhead symbol, within an equilateral triangle, is

intended to alert the user to the presence of uninsulated “dangerous voltage”

within the product’s enclosure that may be of sufficient magnitude

to constitute a risk of electric shock to persons.

The exclamation point, within an equilateral triangle, is intended to alert the

user to the presence of important operating and maintenance (servicing)

instructions in the literature accompanying the appliance.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE.

CAUTION:

Graphical Symbols and supplemental warning marking locations on bottom of terminal.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

1

Read instructions

All the safety and operating instructions should be read before the digital cable box is operated.

2

Retain instructions

The safety and operating instructions should be retained for future reference.

3

Heed warnings

All warnings on the digital cable box and in the operating instructions should be adhered to.

4

Follow instructions

All operating and use instructions should be followed.

5

Cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or ae

rosol

cleaners. Use a damp cloth for cleaning.

6

Attachments

Do not use attachments not recommended as they may cause hazard.

7

Water and moisture

Do not use this equipment near water; for example, near a bathtub, wash bowl, kitchen sink, or

laundry- tub, in a wet basement, or near a swimming pool, and the like.

8

Accessories

Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall

causing serious injury and serious damage to the appliance. Use only with a cart, stand,

tripod,

bracket, or table recommended by the manufacturer, or sold with the equipment. Any mounting of

the appliance should follow the manufacturer’s instructions, and should use a mounting accessory

recommended by the manufacturer.

9

Ventilation

Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of

the equipment and to protect it from overheating. The openings should never be blocked by

placing the product on a bed, sofa, rug, or similar surface. Equipment should

never be placed near

or over a radiator or heat register, or in a built- in installation such as a bookcase or rack unless

proper ventilation is provided.

10

Power sources

This product should be operated only from the type of power sources indicated on the mar

king

label. If you are not sure of the type of power supplied to your home, consult your local power

company. For equipment intended to operate from battery power, or other sources, refer to the

operating instructions.

11

Ground or polarization

This equipment may be equipped with a polarized alternating

- current line plug (a plug having one

blade wider than the other). This plug will t into the power outlet only one way. This is a safety

feature. If you are unable to insert the plug fully into the outlet, try

reversing the plug. If the plug

should still fail to t, contact your electrician to replace your obsolete outlet. Do not defeat the

safety purpose of the polarized plug.

12

Alternate warnings

This equipment may be equipped with a 3

- wire grounding - type plug , a plug having a third

(grounding) pin. This pin will only t into a grounding - type power outlet. This is a safety feature. If

you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete

outlet. Do not defeat the safety purpose of the grounding

- type plug.

13

Power cord protection

Power supply cords should be routed so that they are not likely to be walked on or pinched by

items placed upon or against them, paying particular attention to cords at plugs, convenience

receptacles, and the point where they exit from the appliance.

IMPORTANT SAFETY INSTRUCTIONS

14

Outdoor Cable Grounding

Ensure the cable system is grounded as to provide some protection against voltage surges and

built-up static charges.

15

Lightning

For added protection for this equipment during a lightning storm, or when it is left unattended and

unused for long periods of time, unplug it from the wall outlet and disconnect the cable system.

This will prevent damage to the video product due to lightning and power line surges.

16

Overloading

Do not overload wall outlets and extension cords as this can result in a risk of re or electrical

shock.

17

Object and liquid entry

Never push objects of any kind into this equipment through openings, as they may touch

dangerous voltage points or short -out parts that could result in a re or electrical shock. Never spill

liquid of any kind on the product.

18

Servicing

Do not attempt to service this equipment yourself, as opening or removing covers may expose you

to dangerous voltage or other hazards, return to Seaside Communications for replacement.

19

Safety check

Upon completion of any service to this digital cable box, ask the Seaside service technician to

perform safety checks to determine that the product is in proper operational condition.

20

Heat

This digital cable box should be situated away from heat sources such as radiators, heat registers,

stoves, or other products (including ampliers) that produce heat.

Disclaimer

The information in this document is carefully examined, and is believed to be entirely reliable. However, no

responsibility is assumed for inaccuracies. Furthermore, Seaside Communications reserves the right to make

changes herein to improve readability, function, or design.

Motorola Computer Software Copyrights

The Motorola product described in this manual may include copyrighted Motorola computer programs stored

in semiconductor memories or other media. Laws in the United States and other countries preserve for

Motorola certain exclusive rights for copyrighted computer programs, including, but not limited to, the

exclusive right to copy or reproduce in any form the copyrighted computer program. Accordingly, any

copyrighted Motorola computer programs contained in the Motorola products described in this manual may

not be copied, reproduced, modied, reverse-engineered, or distributed in any manner without the express

written permission of Motorola. Furthermore, the purchase of Motorola products shall not be deemed to grant

either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents or patent

applications of Motorola, except for the normal non-exclusive license to use that arises by operation of law in

the sale of a product.

MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Ofce.

All other product or service names are the property of their respective owners. © Motorola, Inc. 2010

This Class B digital apparatus meets all requirements of the Canadian Interference - Causing

Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du

Règlement sur le matériel brouilleur du Canada.

www.ic.gc.ca/eic/site/ic1.nsf/eng/home

www.ic.gc.ca/eic/site/ic1.nsf/fra/accueil

CANADIAN COMPLIANCE/DISCLAIMER

DCT5100 Installation Manual

Contents

Section 1

Introduction

Standard Features............................................................................................................................................................................1-2

Optional Features.............................................................................................................................................................................1-3

Using This Manual............................................................................................................................................................................1-4

Related Documentation ...................................................................................................................................................................1-4

Document Conventions...................................................................................................................................................................1-4

If You Need Help...............................................................................................................................................................................1-5

Calling for Repairs............................................................................................................................................................................1-5

Section 2

Overview

Front Panel........................................................................................................................................................................................2-1

Rear Panel.........................................................................................................................................................................................2-3

RF Bypass Switch Option................................................................................................................................................................2-4

Remote Controls...............................................................................................................................................................................2-5

Seaside Remote Control.........................................................................................................................................................2-5

Installing Batteries in the Remote Control............................................................................................................................2-7

Section 3

Installation

Installing the DCT5100.....................................................................................................................................................................3-1

Standard Cabling Diagram ..............................................................................................................................................................3-2

RF Bypass Switch Cabling Diagrams.............................................................................................................................................3-3

Audio/Video Cabling Diagrams.......................................................................................................................................................3-4

Audio-Only Receiver........................................................................................................................................................................3-8

IR Blaster Transmitter....................................................................................................................................................................3-10

Locating the IR Receiver on the VCR..................................................................................................................................3-10

Installing the IR Blaster.........................................................................................................................................................3-11

Checking the IR Blaster ........................................................................................................................................................3-11

Data Devices ...................................................................................................................................................................................3-12

Rear Panel Connections .......................................................................................................................................................3-12

ii Contents

DCT5100 Installation Manual

Boot Cycle ......................................................................................................................................................................................3-14

Boot Cycle Error Codes........................................................................................................................................................3-15

Operational Check .........................................................................................................................................................................3-17

Section 4

Diagnostics

Accessing Diagnostics....................................................................................................................................................................4-1

d01 General Status...........................................................................................................................................................................4-3

Error Codes..............................................................................................................................................................................4-4

Connected State......................................................................................................................................................................4-4

PLATFORM ID..........................................................................................................................................................................4-4

FAMILY ID ................................................................................................................................................................................4-4

MODEL ID.................................................................................................................................................................................4-4

REMOD CHANNEL ..................................................................................................................................................................4-5

SETTOP TIME..........................................................................................................................................................................4-5

d02 Purchase Status........................................................................................................................................................................4-5

Unsent Purchases...................................................................................................................................................................4-6

Unacknowledged Reports......................................................................................................................................................4-6

Last Acknowledged Purchase...............................................................................................................................................4-6

Last Purchase Reportback.....................................................................................................................................................4-6

IPPV Status..............................................................................................................................................................................4-6

d03 Out-Of-Band (OOB) Diagnostic...............................................................................................................................................4-7

OOB FREQUENCY...................................................................................................................................................................4-8

OOB CARRIER LOCK..............................................................................................................................................................4-8

OOB DATA...............................................................................................................................................................................4-9

OOB EMM DATA......................................................................................................................................................................4-9

OOB Signal-to-Noise Ratio (SNR)..........................................................................................................................................4-9

OOB Automatic Gain Control (AGC)...................................................................................................................................4-10

NETWORK PID.......................................................................................................................................................................4-10

EMM PID.................................................................................................................................................................................4-10

EMM PROVIDER ID................................................................................................................................................................4-10

d04 In-Band (IB) Diagnostic..........................................................................................................................................................4-11

MODE......................................................................................................................................................................................4-12

CARRIER LOCK.....................................................................................................................................................................4-12

DATA ......................................................................................................................................................................................4-12

Signal-to-Noise Ratio (SNR).................................................................................................................................................4-13

Automatic Gain Control (AGC) ............................................................................................................................................4-13

5 SECOND ERROR COUNTS................................................................................................................................................4-13

d05 Unit Address............................................................................................................................................................................4-14

TVPC INSTALLED..................................................................................................................................................................4-14

Contents iii

DCT5100 Installation Manual

UNIT ADDRESS......................................................................................................................................................................4-15

NETWORK ADDRESS............................................................................................................................................................4-15

OOB MULTICAST 16 ADDRESS...........................................................................................................................................4-16

MULTICAST 16 ADDRESS ....................................................................................................................................................4-16

MAC ADDRESS......................................................................................................................................................................4-16

d06 Current Channel Status..........................................................................................................................................................4-17

TYPE........................................................................................................................................................................................4-18

AUTHORIZATION Reason Code...........................................................................................................................................4-19

PICTURE CARRIER or In-Band Frequency.........................................................................................................................4-19

AUTHORIZED.........................................................................................................................................................................4-19

PURCHASABLE.....................................................................................................................................................................4-20

PREVIEW................................................................................................................................................................................4-20

MPEG VIDEO LOCK...............................................................................................................................................................4-20

MPEG AUDIO LOCK ..............................................................................................................................................................4-21

PCR LOCK..............................................................................................................................................................................4-21

d07 RF MODEM (Upstream)...........................................................................................................................................................4-22

RF Modem STATUS...............................................................................................................................................................4-23

CENTER FREQUENCY ..........................................................................................................................................................4-23

REQUESTED POWER LEVEL...............................................................................................................................................4-23

ACTUAL POWER LEVEL.......................................................................................................................................................4-23

REPORTBACK ADDRESS.....................................................................................................................................................4-23

LAST RB ATTEMPT TIME......................................................................................................................................................4-23

d08 Code Modules..........................................................................................................................................................................4-24

BOOTLOADER.......................................................................................................................................................................4-26

DIGITAL SECURE PROCESSOR ..........................................................................................................................................4-26

ANALOG SECURE PROCESSOR.........................................................................................................................................4-26

Downloadable Object Information Table.............................................................................................................................4-26

OBJECT NAME / VERSION...........................................................................................................................................4-26

STATUS..........................................................................................................................................................................4-26

SEGS / TIME ..................................................................................................................................................................4-27

d09 MEMORY CONFIGURATION...................................................................................................................................................4-27

MEMORY CONFIGURATION.................................................................................................................................................4-27

d10 Keypad - LED...........................................................................................................................................................................4-28

Front-Panel Keypad Diagnostic...........................................................................................................................................4-28

d11 INTERFACE STATUS ..............................................................................................................................................................4-29

INTERFACE STATUS.............................................................................................................................................................4-29

d12 USER SETTING STATUS ........................................................................................................................................................4-30

OUTPUT TYPE........................................................................................................................................................................4-30

CLOSED CAPTION.................................................................................................................................................................4-31

PEN SIZE........................................................................................................................................................................4-31

FONT STYLE..................................................................................................................................................................4-31

FOREGROUND COLOR................................................................................................................................................4-31

FOREGROUND OPACITY.............................................................................................................................................4-32

BACKGROUND COLOR ................................................................................................................................................4-32

iv Contents

DCT5100 Installation Manual

BACKGROUND OPACITY.............................................................................................................................................4-32

SERVICE SELECTION ..................................................................................................................................................4-33

SETTINGS......................................................................................................................................................................4-33

ASPECT RATIO Mode ........................................................................................................................................................... 4-33

d13 INTERACTIVE INFO ................................................................................................................................................................ 4-34

IP ADDRESS .......................................................................................................................................................................... 4-34

UPM ........................................................................................................................................................................................ 4-35

UPSTREAM ID........................................................................................................................................................................ 4-35

DOWNSTREAM ID ................................................................................................................................................................. 4-35

STATE..................................................................................................................................................................................... 4-35

MAC ABORT COUNTER........................................................................................................................................................ 4-36

SOCKET PORT STATE.......................................................................................................................................................... 4-36

Section 5

Troubleshooting

Appendix A

Specifications and Features

Specifications...................................................................................................................................................................................A-1

Features List.....................................................................................................................................................................................A-2

Abbreviations and Acronyms

Contents v

DCT5100 Installation Manual

Figures

Figure 1-1 DCT5100 set-top terminal.............................................................................................................................................1-2

Figure 2-1 Front panel......................................................................................................................................................................2-1

Figure 2-2 DCT5100 rear panel.......................................................................................................................................................2-3

Figure 2-3 RF Bypass switch option .............................................................................................................................................2-4

Figure 2-4 DRC 400 remote control...............................................................................................................................................2-5

Figure 3-1 Standard VCR cabling...................................................................................................................................................3-2

Figure 3-2 RF Bypass switch..........................................................................................................................................................3-3

Figure 3-3 Audio system cabling...................................................................................................................................................3-5

Figure 3-4 Video System Cabling...................................................................................................................................................3-6

Figure 3-5 HDTV Cabling ................................................................................................................................................................3-7

Figure 3-6 Audio-only receiver.......................................................................................................................................................3-8

Figure 3-7 Audio with stereo last...................................................................................................................................................3-9

Figure 3-8 IR transmitter installed in mounting bracket............................................................................................................3-10

Figure 3-9 IR Blaster installed......................................................................................................................................................3-11

Figure 3-10 Data Devices – Rear Panel.......................................................................................................................................3-12

Figure 4-1 Main menu diagnostic - LED........................................................................................................................................4-2

Figure 4-2 General status - LED.....................................................................................................................................................4-3

Figure 4-3 PURCHASE STATUS - LED..........................................................................................................................................4-5

Figure 4-4 OOB status - LED..........................................................................................................................................................4-8

Figure 4-5 IN-BAND DIAGNOSTIC - LED.....................................................................................................................................4-11

Figure 4-6 UNIT ADDRESS - LED.................................................................................................................................................4-15

Figure 4-7 CURRENT CHANNEL STATUS - LED........................................................................................................................4-18

Figure 4-8 RF upstream modem - LED........................................................................................................................................4-22

Figure 4-9 CODE MODULES - LED...............................................................................................................................................4-25

Figure 4-10 Character format display - OSD...............................................................................................................................4-28

Figure 4-11 Sample INTERACTIVE INFO LED.............................................................................................................................4-34

vi Contents

DCT5100 Installation Manual

Tables

Table 2-1 Front panel......................................................................................................................................................................2-2

Table 2-2 Rear panel.......................................................................................................................................................................2-3

Table 2-3 Remote control keys......................................................................................................................................................2-5

Table 3-1 LED displays OOB frequencies..................................................................................................................................3-14

Table 3-2 Error codes at boot cycle startup...............................................................................................................................3-15

Table 3-3 Operational check ........................................................................................................................................................3-17

Table 4-1 Main menu - OSD............................................................................................................................................................4-2

Table 4-2 GENERAL STATUS - OSD .............................................................................................................................................4-3

Table 4-3 Fatal hardware initialization errors - LED....................................................................................................................4-4

Table 4-4 PURCHASE STATUS - OSD...........................................................................................................................................4-5

Table 4-5 IPPV status indicators – OSD and LED........................................................................................................................4-6

Table 4-6 OOB status - OSD...........................................................................................................................................................4-7

Table 4-7 CARRIER LOCK indicators – OSD and LED................................................................................................................4-8

Table 4-8 DATA indicators – OSD and LED..................................................................................................................................4-9

Table 4-9 EMM DATA indicators – OSD and LED........................................................................................................................4-9

Table 4-10 SNR indicators - OSD...................................................................................................................................................4-9

Table 4-11 AGC indicators...........................................................................................................................................................4-10

Table 4-12 IN-BAND DIAGNOSTIC - OSD....................................................................................................................................4-11

Table 4-13 MODE values - OSD ...................................................................................................................................................4-12

Table 4-14 In-Band CARRIER LOCK - OSD and LED.................................................................................................................4-12

Table 4-15 In-Band DATA indicators – OSD and LED...............................................................................................................4-12

Table 4-16 In-Band SNR - OSD ....................................................................................................................................................4-13

Table 4-17 In-Band AGC values - OSD........................................................................................................................................4-13

Table 4-18 UNIT ADDRESS - OSD...............................................................................................................................................4-14

Table 4-19 MULTICAST 16 ADDRESS streams - OSD...............................................................................................................4-16

Table 4-20 Analog CURRENT CHANNEL STATUS - OSD..........................................................................................................4-17

Table 4-21 Digital CURRENT CHANNEL STATUS - OSD...........................................................................................................4-17

Table 4-22 Current channel TYPE – OSD and LED....................................................................................................................4-18

Table 4-23 Variable descriptions - OSD......................................................................................................................................4-19

Table 4-24 AUTHORIZED values..................................................................................................................................................4-19

Table 4-25 Purchase indicators – OSD and LED........................................................................................................................4-20

Table 4-26 PREVIEW mode indicators – OSD and LED............................................................................................................4-20

Table 4-27 MPEG VIDEO LOCK ...................................................................................................................................................4-20

Table 4-28 MPEG AUDIO LOCK values.......................................................................................................................................4-21

Table 4-29 PCR LOCK values ......................................................................................................................................................4-21

Table 4-30 RF upstream modem..................................................................................................................................................4-22

Table 4-31 CODE MODULES - OSD.............................................................................................................................................4-24

Contents vii

DCT5100 Installation Manual

Table 4-32 Object STATUS ...........................................................................................................................................................4-26

Table 4-33 MEMORY CONFIGURATION - OSD...........................................................................................................................4-27

Table 4-34 INTERFACE STATUS..................................................................................................................................................4-29

Table 4-35 USER SETTING STATUS – OSD................................................................................................................................4-30

Table 4-36 INTERACTIVE INFO - OSD.........................................................................................................................................4-34

DCT5100 Installation Manual

Section 1

Introduction

The Motorola DCT5100 High Definition Cable Receiver for Seaside digital cable, and high

definition (HD) programming.

The DCT5100 offers the following standard features:

• Interactive digital cable receiver - enables both standard and HDTV programming

• Integrated high definition decoder with YPbPr component video output

• Digital Visual Interface (DVI) connector

• Full feature access from front panel

• LED display with IR receiver for Seaside remote control

The following items are included with your DCT5100:

• Seaside Universal Remote control with batteries

• Coaxial cable

• Audio (Left/Right) cables

• Component (YPbPr) video cable

• DVI video cable (optional)

1-2 Introduction

DCT5100 Installation Manual

Figure 1-1 illustrates front and rear views of the DCT5100:

Figure 1-1

DCT5100 set-top terminal

Standard Features

The Motorola DCT5100 offers the following standard features:

Two tuners up to 860 MHz

ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer

Clear analog channel processor with BTSC decoder

MPEG-2 high level video processor

ATSC standard Dolby



AC-3



audio processor

Triple-Tuner architecture supports simultaneous internet protocol (IP) connection while

processing video

DES based encryption/DCII access control

Out-of-band data receiver (70-130 MHz) 2.048 Mbps

80.3 M Byte total memory (field/factory upgradable)

A-V input ports

Component Output (Y – Pb – Pr)

S-Video output

S/PDIF-Dolby AC-3 output (electrical)

Introduction 1-3

DCT5100 Installation Manual

S/PDIF-Dolby AC-3 output (optical) Dolby Digital audio interface

RF and baseband (video and L/R audio) output ports

Infra-Red (IR) blaster port

Switched accessory outlet

Messaging capabilities

Digital diagnostics

32-bit graphics

Analog/digital video scaling (picture in graphics)

2-D/3-D graphics support in hardware

Macrovision copy protection

4 digit, 7 segment LED display

Full feature access from front panel

Optional Features

RF Bypass switch

IR Blaster transmitter

1-4 Introduction

DCT5100 Installation Manual

Using This Manual

This manual provides instructions to install and configure a DCT5100:

Section 1 Introduction provides a product description, a list of related documentation, the technical

helpline telephone number, and the repair/return procedure.

Section 2 Overview describes the DCT5100 terminal and provides an overview of its use. This

section also identifies the front-panel displays and switches and describes the rear-panel

features.

Section 3 Installation provides instructions on how to install the DCT5100 in a subscriber location

and perform operational tests.

Section 4 Diagnostics provides instructions on accessing and interpreting the built-in diagnostics.

Section 5 Troubleshooting provides information on common error conditions and their resolution.

Appendix A Specifications provides the technical specifications for and Features lists the features of

the DCT5100.

Abbreviations

and Acronyms

The Abbreviations and Acronyms list contains the full spelling of the short forms used in

this manual

.

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