CE labs MP800 v.100 UHD Media Player
FAQ / Troubleshooting Tips:
1. I do not have a network connection to the player. How do I get files and playlists installed?
a. Use Quick Sign Pro 700 to create your content package and playlist. Press the “Publish” button in the Player Control
window. This allows you to send your videos, pictures, layouts, etc. to a SD card plugged into your computer. The
proper folders will be created on the SD card. Remove the SD card from the PC and insert into the MP800. The new
content published to the SD card will begin to play automatically.
2. There is no video or audio on the monitor.
a. Make certain the unit’s Green LED Readout is on.
b. Check video cable connections. Verify TV is ON and input settings on monitor are correct.
c. Use QS Pro Designer 7X to determine the unit’s current video resolution. Verify the monitor is capable of this
resolution.
d. Use the remote to browse to the video folder and select the desired video to verify file compatibility. The video will
only play one time using this method. Select a Playlist for looping playback.
3. QS Pro Designer 7X player scan does not find my unit on the network.
a. Check the Ethernet LEDs to see if they are active. Verify network cable is securely inserted.
b. Verify with the on screen menu that the unit has an IP address that is in the sub-net you are using. DHCP may be
disabled.
c.If you are plugging directly into the unit from a computer, a crossover cable may be required.
d. QuickSign only works within the same subnet on which the MP800 resides. Double check the subnet.
4. How do I change video resolution?
a. IR remote: Press the TV MODE button on the remote control once and wait for change. This will cycle through the
options. The current resolution will read out on the front panel LCD.
b. PC: You will need to have the MP800 connected to a computer via Ethernet. Use the Set Video Output tab under
Tools in QS Pro software to change video output type and resolution. There is also a button for retrieving the current
video setting on the unit. If the current layout does not match the screen size, verify Browser Resolution matches
layout.
5. Why does writing files to my player via QS Pro Designer 7X fail?
a. Verify that the write protect tab on the SD card is in the off position.
b. Verify that there are no spaces in the file names. Use underscores instead of spaces and always use only alpha-
numeric (no punctuation mark type) characters.
c. Under Maintenance in the QS Pro software, verify that the Application Manager is current.
2) How do I use the HDMI Input Port?
a. Use QS Pro software to create a new Channel. Select Stream and type in, “capture://hdmi”. Give it a name and click
OK.
b. Put the new Channel in a Playlist and load to the player. Any media plugged into the HDMI input will now play full
screen on the output or in a video window in a layout.
CE labs can support many areas of your video playback and distribution needs. We manufacture
HD media players, Digital Signage Solutions, HDTV compatible Video Scalers, HD distribution
amplifiers, and cables of all types.
See our full product line at www.celabs.net.
WARRANTY
Cable Electronics, Inc. warrants this product to be free from defects in material and workmanship, under normal use and
service, for a period of one year from the purchase by the original purchaser. If this product is defective or malfunctions,
Cable Electronics will replace or repair this unit (at our option) within a reasonable time. No expressed or implied warranty is
made for any defects or damage caused by immersion or exposure to liquids, abuse, neglect, improper operation of unit, acts
of nature (including but not limited to flood, wind, and lightning), excess wear and tear and or defects resulting from
unauthorized disassembly and or modification.
Cable Electronics, Inc.
3209 Wood Drive
Garland, TX 75041 Ph:(469) 429-9200 Fax (469) 429-9205
Document: MP800_Quick_Start_Guide_R100.doc