Building Manager’s Guide Page 2
Signalink Technologies Inc. © 2010 077.0025-REVA
The following is a list of the most common troubles, their most likely cause, and possible solutions. Please note: ”troubles”
are system issues that need to be addressed in a timely fashion. Even if the Panel or ISD is in “trouble” the system will
still respond properly to a fire alarm, except for suites where the ISD is not plugged into the AC receptacle.
In-Suite-Device
(ISD) Troubles
Likely Cause Solution
AC Loss 1) Tripped circuit breaker
2) Poor connection with receptacle
3) ISD is unplugged but is close enough to the
receptacle or other wiring to communicate, or is
plugged into a switched receptacle
1) Reset the circuit breaker
2) Ensure ISD is securely fastened to wall, ensure
receptacle is in good working order, replace
receptacle.
3) Ensure ISD is plugged in and securely fastened
or not on a switched receptacle.
ISD Missing
1) ISD is unplugged
2) Tripped circuit breaker
3) Poor connection with receptacle
Note: if a device is causing continuous
“missing ISD” troubles, it could be caused by
a permanently turned-off breaker.
1) Ensure ISD is plugged in and securely fastened
2) Reset the circuit breaker
3) Ensure ISD is securely fastened to the wall,
ensure receptacle is in good working order, replace
receptacle
4) Bypass the ISD if suite is vacant & inaccessible
ISD Battery Fail 1) ISD battery is unplugged
2) ISD battery is faulty
1) Ensure ISD battery is plugged in
2) Replace ISD battery (*)
ISD Strobe Fail 1) ISD Strobe failure (Strobe option only)
1) Replace ISD (*)
NMC Troubles Likely Cause Solution
AC Loss 1) Tripped circuit breaker 1) Reset the circuit breaker
Missing Battery 1) NMC Panel battery has become unplugged
2) NMC Panel battery is faulty
1) Ensure NMC Panel battery is plugged in
2) Replace NMC Panel battery (*)
Date/time loss 1) NMC Panel has been powered down 1) Reset Date and Time—see later
ISD Buzzer Fail 1) ISD Buzzer is obstructed
2) ISD Buzzer is faulty
1) Ensure the buzzer opening is not obstructed or
has any foreign object stuck in it.
2) Replace ISD (*)
(*) Note
: These solutions marked with an asterisk should only be serviced by a qualified Fire Alarm technician. If the
attempted solutions do not rectify the problem, or if other troubles occur,, contact the Alarm Installation Company for service.
TROUBLES
FireLink NMC-101
System Normal
2010-01-02 15:30
Log Menu
The display has two functions: first it is able to show the building manager and technician the status of the system; secondly,
along the bottom line of the display, it shows the function of the Control Keys directly below. Although these keys are
marked RESET, ALARM SILENCE, ACK, and MENU, the keys actually change function at different times, as shown on the
bottom line of the display immediately above the keys. It is recommended that users ignore the key function (RESET
etc) marked on the display bezel, and look at the bottom line of the display for key functions.
Control Keys
Line 4: Function of Control Keys at this point
Line 2: System Status
Line 1: NMC Panel information
Line 3: Date & Time
A typical normal Display is shown above
Normally from this screen::
• The left-most control key has no function
• The second-left Log key allows the operator to view the trouble logs
• The second-right key has no function at this menu level
• The right-most Menu key accesses the rest of the menu functions
NOTES REGARDING TROUBLE LOGS
Whenever a “trouble” is encountered (e.g.
when a resident trips his or her circuit breaker)
a “trouble” is caused, and an entry is made into
the internal “Trouble Log”. The Building
Manager may view the trouble log history at
any time, without entering a passcode, by
pressing the Log function control key (second
key from left). If the trouble goes away before
the alarm is acknowledged, the Log display will
change to an alternating display of the
words New and Log, indicating to the
manager that a trouble had been
present and has gone away.
NMC PANEL DISPLAY SCREEN—TYPICAL NORMAL DISPLAY