Ultratec SUPERPRINT 4425 User manual

305–002705

USING YOUR

SUPERPRINT 4425

™

Ultratec, Inc.

450 Science Drive

Madison, WI 53711

(608) 238-5400 (Voice/TTY)

Fax: (608) 238-3008

Email: service

@

ultratec.com

www.ultratec.com

Sixth edition

February 2002

First printing

and Turbo Code are registered trademarks of Ultratec, Inc.

Superprint 4425, TTY Announcer and Auto ID are trademarks of Ultratec, Inc.

Acknowledgement

In 1963, Dr. Robert H. Weitbrecht, an

American physicist who was deaf, developed an

acoustic coupler that could send and receive

teletypewriter signals over the telephone lines.

His invention, the Weitbrecht Modem, enabled

people who are deaf to use the telephone for

the first time.

While modern technology now makes it

possible to build advanced microcomputer

devices like your new Ultratec text telephone,

the Weitbrecht modem remains the major

technological breakthrough that began

telecommunications for the deaf. Ultratec wishes to acknowledge the importance

of Dr. Weitbrecht’s contribution to the welfare of people who are deaf the

world over.

Dr. Robert H. Weitbrecht,

1920-1983, inventor of the

first text telephone modem.

CONTENTS • 1

CONTENTS

Important safety instructions p. 4

Introduction p. 6

Overview of the Superprint 4425

™

7

Chap. 1 Set-up p. 9

Plugging in power and a telephone line 10

About the control key 12

About the clock + 12

Setting the clock + 13

Superprint 4425 function keys 14

About Auto ID

™

17

About the printer + 18

About the built-in help feature + 19

Chap. 2 Calling p. 21

Making a call in direct connect + 22

Dialing tips 23

Using the hangup key + 24

Answering a call in direct connect 25

Acoustic calling and answering 26

About Turbo Code

®

27

Turning off Turbo Code + + 27

Using Turbo Code interrupt + 27

Reading conversation memory + 29

Chap. 3 Advanced calling p. 31

Using the greeting memo + 32

Using the TTY Announcer

™

+ 33

Wait for response + + 34

Using the relay voice announcer + 34

Saving a relay voice announcer number + 35

Auto busy redial + + 36

ReturnShiftCtrl

9

Ctrl

VCtrl

WShiftCtrl

SpacebarCtrl

4Ctrl

Shift

ICtrl

BShiftCtrl

2Ctrl

1Ctrl

HCtrl

3Ctrl

9Ctrl

TCtrl

Ctrl

2 • CONTENTS

Change to other TTY + + 36

Three-way calling + + 37

Transferring a call + 37

Chap. 4 Auto-answer p. 39

How auto-answer works 40

Turning on auto-answer + 41

Turning off auto-answer 41

Interrupting auto-answer 41

Reading auto-answer messages 42

Changing the contents of the pre-programmed auto-answer memo + 43

Changing to a different auto-answer memo + 44

Auto-answer options 44

Remote message retrieval 46

Chap. 5 Memos p. 49

Saving a memo + 50

Sending a memo + 51

Editing or clearing a memo 52

Printing memos + 53

Saving a conversation as a memo + 54

Chap. 6 Directory p. 55

Saving a telephone number + 56

Editing or clearing a telephone number 58

Printing directory numbers + 59

Chap. 7 Options p. 61

Setting the print case + 62

Setting the print size + 62

Setting the display mode + 62

Setting pulse dialing + 63

Setting the number of auto-answer rings + 63

Setting the out-going auto-answer memo + 64

Changing the auto-answer password + 64

9Ctrl

BackspaceCtrl

7Ctrl

6Ctrl

5Ctrl

6Ctrl

+

=

Ctrl

6Ctrl

Esc

+

=

Ctrl

1

Ctrl

FShiftCtrl

C

ShiftCtrl

CONTENTS • 3

Changing the greeting memo + 65

Turning off printing of the date and time + 65

Setting the date and time + 66

Saving a relay voice announcer number + 66

Turning off Turbo Code + 67

Turning off Auto ID + 67

Turning off interrupt + 68

Changing ASCIIseek time + 68

Turning off the auto-answer relay voice announcer + 68

Chap. 8 Care & repair p. 71

Replacing the printer paper 72

About the batteries 73

Replacing the batteries 74

Troubleshooting 75

Repair 78

Chap. 9 Codes p. 79

Setting the Baudot code baud rate + 80

Optional ASCIIcode + 80

Sticky keys p. 84

Specifications p. 85

Other TTYs available from Ultratec p. 88

Index p. 90

Conversation Etiquette Back cover

0Ctrl

9Ctrl

4 • SAFETY INSTRUCTIONS

Important safety instructions

When using your Superprint 4425, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and

injury to persons.

1. Read and understand all instructions.

2. Follow all warnings and instructions on the Superprint 4425.

3. Unplug the Superprint 4425 from the wall outlet before

cleaning. Do not use liquid or aerosol cleaners. Use a damp

cloth for cleaning.

4. Do not use the Superprint 4425 near water, for example, near

a bath tub, wash bowl, kitchen sink, laundry tub, in a wet

basement, or near a swimming pool.

5. Do not place the Superprint 4425 on an unstable cart, stand,

or table. The Superprint 4425 may fall, causing serious damage

to the Superprint 4425.

6. The Superprint 4425 should be operated only from the type of

power source indicated on the marking label. If you are not

sure of the type of power supply to your home, consult your

dealer or local power company.

7. Do not allow anything to rest on the power cord. Do not

locate the Superprint 4425 where people can walk on the

cord.

8. Do not overload wall outlets and extension cords. This over-

loading can result in a fire or electric shock.

9. To reduce the risk of electric shock, do not disassemble the

Superprint 4425, but take it to a qualified service person when

service or repair work is required. Opening or removing

covers may expose you to dangerous voltages or other risks.

Incorrect re-assembly can cause electric shock when the

Superprint 4425 is subsequently used.

10.Avoid using a telephone (other than a cordless type) during an

electrical storm. There is a remote risk of electric shock from

lightning.

SAFETY INSTRUCTIONS • 5

11.Unplug the Superprint 4425 from the wall outlet and refer

servicing to qualified service personnel under the following

conditions:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the Superprint 4425.

c. If the Superprint 4425 has been exposed to rain or water.

d. If the Superprint 4425 does not operate normally by

following the operating instructions. Adjust only those

controls that are covered by the operating instructions.

Improper adjustment of other controls may result in damage

and will often require extensive work by a qualified technician

to restore the Superprint 4425 to normal operation.

e. If the Superprint 4425 has been dropped and/or damaged.

f. If the Superprint 4425 exhibits a distinct change in

performance.

12.Do not use the Superprint 4425 to report a gas leak in the

vicinity of the leak.

13.Ultratec recommends plugging your Superprint 4425 into a

surge-protected outlet. This will protect the TTY from damage

caused by electrical surges due to lightening or other causes.

Battery safety

Caution: To reduce the risk of fire or injury to persons, read and

follow these instructions:

1. Use only the type and size battery specified in the battery

instructions for your unit.

2. Do not dispose of the batteries in a fire. Cells may explode.

Check local codes for possible special disposal instructions.

3. Do not open or mutilate the batteries. Released electrolyte is

corrosive and may cause damage to the eyes or skin. It may be

toxic if swallowed.

4. Exercise care in handling batteries in order not to short them

with conducting materials such as rings, bracelets, and keys.

The battery or conductor may overheat and cause burns.

Save these instructions

6 • INTRODUCTION

INTRODUCTION

Welcome to the Superprint 4425

™

TTY from Ultratec. Your new

TTY has the following special features:

A ring flasher that tells you when someone is calling.

Turbo Code

®

communication protocol. This feature transmits

signals to other Turbo Code TTYs as fast as you type. Turbo Code

also lets you interrupt the other person’s typing.

Auto ID

™

alerting system. Auto ID automatically alerts the

answering party that you are calling by TTY.

A relay voice announcer that sends a voice message saying, “Please

use text telephone or dial relay,” followed by the number of your

relay service.

Other features that make calling quick and easy are:

• Auto-answer answers calls while you are gone and plays back

messages when you return or when you call from another TTY.

• Call progress displays ringing or busy status of the telephone

line.

• Keyboard dialing from the keyboard or memory, and redialing

of the last number called.

• Call transfer, conference calling, and credit card calling.

• 32k memory—enough to save hundreds of memos and

telephone numbers.

• Normal, bold, or wide print sizes.

• Automatic printing of the date and the time on conversations.

• An extra telephone jack for a signaler or telephone.

• Sticky keys, a feature that allows typing with only one finger if

necessary.

Please note that in this manual TTY, TDD, and text telephone all

refer to the same device.

INTRODUCTION • 7

Overview of the Superprint 4425

™

8 • INTRODUCTION

C H A P T E R

1

SET-UP

SET-UP • 9

All you need to do to set up the Superprint 4425 is plug it in! You

have to plug in the AC adapter for 24 hours to charge the

batteries. The ring flasher will not work properly until the

batteries are fully charged. After that, leave the AC adapter

plugged in all the time unless you need to use the batteries during

a power outage or while traveling.

The best way to use the Superprint 4425 is to plug in a telephone

line. This is called direct connect. But if you cannot plug in a

telephone line, you can also make and answer calls by putting a

telephone handset in the Superprint 4425 acoustic cups.

Plugging in power and a telephone line p. 10

About the control key p. 12

About the clock + p. 12

Setting the clock + p. 13

Superprint 4425 function keys p. 14

About Auto ID

™

p. 17

About the printer + p. 18

About the built-in help feature + p. 19

HCtrl

3Ctrl

9Ctrl

TCtrl

Ctrl

10 • SET-UP

Plugging in power and a telephone line

Be sure to pull the plastic tab out of the battery compartment on

the bottom of the Superprint 4425 before you plug in the AC

adapter.

Caution! Do not plug the Superprint 4425 into any line other than

a standard telephone line. If you do, you may damage your

telephone system or the Superprint 4425, and you will void your

warranty.

The picture above shows how to set up for direct connect use.

Direct connect means that the telephone line is plugged directly

into the Superprint 4425. You do not need a telephone. When you

use direct connect, you can dial directly from the keyboard and

use auto-answer.

SET-UP • 11

You can also connect by putting a telephone handset in the

acoustic cups if for some reason you cannot plug a telephone line

into the Superprint 4425. See Acoustic calling and answering on

page 26 for more information.

Charging the batteries

The AC adapter supplies electricity to the Superprint 4425 and

charges the batteries. Leaving the AC adapter plugged in will not

harm the Superprint 4425 or the batteries.

Leave the AC adapter plugged in for 24 hours to charge the

batteries when you set up your Superprint 4425. You can use the

Superprint 4425 at the same time. Fully-charged batteries will

provide 45 to 60 minutes of normal use. For more information on

using battery power, see About the batteries on page 73.

What kind of telephone line?

When the telephone line is directly connected to the Superprint

4425, you need a standard (analog) telephone line with either

pulse or tone dialing. If you plan to use the Superprint 4425 in an

office, the line may need modification because many offices have

digital telephone systems. Contact your telephone installer to

insure your line supports a standard single-line telephone. This is

the same kind of line you need for many fax machines or

computer modems.

Setting pulse or tone dialing

Your Superprint 4425 comes set for tone dialing, which is used by

most telephone lines. If your line uses pulse dialing, make sure the

Superprint 4425 is set to use pulse dialing. For more information,

see Setting pulse dialing on page 63.

Connecting a signaler or telephone

The Superprint 4425 has an extra jack for a telephone or a

signaler. You can use either jack for the telephone line.

12 • SET-UP

About the control key

The control key gives instructions to the Superprint 4425

when you hold it down and press a function key. Most of the

function keys are on the top row of the Superprint 4425. See

Superprint 4425 function keys on pages 14-16 for a complete list.

You must hold down the key and then press the other key.

For example, to dial a telephone number you must hold down the

key while you press the key.

When you use a function, you can use the escape key to quit

whatever you are doing and save changes.

About the clock +

The clock feature displays and prints the date and time at the

beginning of each conversation, at the beginning of each auto-

answer message, and whenever you press the time key + .

You must set the clock after you plug in the Superprint 4425 to

display and print the correct date and time.

TCtrl

Esc

1

Ctrl

SET-UP • 13

Setting the clock +

9Ctrl

1. Press the options

key (hold down the

key and press

the key).

2. Press the key

until you see the

change clock option

on the display, then

press the key to

change the display

to YES.

3. Press the key.

The display shows

the date and time

with the month

flashing.

4. Press the or

the key to

set the month, then

press the key

to move to the next

setting.

Press the key

when you finish.

Esc

Return

Backspace

Spacebar

Return

Y

Return

9

Ctrl

14 • SET-UP

+

hangs up the

telephone

line

(page 24).

2Ctrl

+

dials a

telephone

number

(page 22).

1Ctrl

+

turns the

printer on

and off

(page 18).

3Ctrl

+

sends the

greeting

memo

(page 32).

4Ctrl

+

sends a

memo

(page 51).

5Ctrl

+

saves or

edits a

memo

(page 50).

6Ctrl

Hold down

this key

before

pressing a

function

key.

+

turns on the

relay voice

announcer

(page 34).

VCtrl

Superprint 4425 function keys

This diagram shows the most important Superprint 4425

functions. Functions tell the Superprint 4425 to do something or

change a setting. For example, the auto-answer function turns on

auto-answer. Or, use the options function to change the print size.

SET-UP • 15

All functions begin by pressing and holding the key. The

chart on the next page lists all of the Superprint 4425 functions.

Use the page numbers to find more information about each

function.

Ctrl

+

saves

telephone

numbers

(page 56).

BckspCtrl

+

turns on

the TTY

Announcer

(page 33).

SpaceCtrl

+

tells how to

use

functions

(page 19).

HCtrl

+

clears all or

part of

memory

(page 30).

8Ctrl

+

changes

settings

(page 61).

9Ctrl

+

changes

codes

(page 79).

0Ctrl

+

turns on

auto-answer

(page 41).

+

=

Ctrl

16 • SET-UP

Complete list of function keys

D i a l + Dials a telephone number p. 22

H a n g u p + Hangs up the telephone line p. 24

P r i n t + Turns the printer on and off p. 18

G r e e t i n g + Sends the greeting memo p. 32

Send memo + Sends a memo p. 51

M e m o + Saves, edits, or clears a memo p. 50

Save + Saves a conversation as a memo. p. 54

c o n v e r s a t i o n

C l e a r + Clears all or part of memory p. 30

O p t i o n s + Changes settings p. 61

C o d e + Changes codes p. 79

A u t o - a n s w e r + Turns on auto-answer p. 41

D i r e c t o r y + Saves telephone numbers p. 56

H e l p + Explains how to use functions p. 19

Relay voice + Turns on the relay voice announcer p. 34

A n n o u n c e r + Turns on the TTY Announcer p. 33

I n t e r r u p t + Interrupts the other person’s typing p. 27

Ti m e + Displays/prints the date and time p. 12

Auto busy + + Redials a busy number up p. 36

r e d i a l to 15 times

Wait for + + Flashes ring flasher when p. 34

r e s p o n s e on-hold ends

Three-way + + Uses three-way calling telephone p. 37

c a l l i n g s e r v i c e

Change to + + Changes from Turbo Code to p. 27

B a u d o t Baudot code

R e m a i n + Shows space in memo or directory p. 51

m e m o r y

S e n s i t i v i t y + Improves reception (Baudot only) p. 75

Change to + + Puts call on hold to change to p. 36

other TTY other TTY

CShiftCtrl

SCtrl

RCtrl

BShiftCtrl

FShiftCtrl

WShiftCtrl

ReturnShiftCtrl

TCtrl

ICtrl

SpacebarCtrl

VCtrl

HCtrl

BackspaceCtrl

+

=

Ctrl

0Ctrl

9Ctrl

8Ctrl

7Ctrl

6Ctrl

5Ctrl

4Ctrl

3Ctrl

2Ctrl

1Ctrl

SET-UP • 17

About Auto ID

™

The Auto ID

™

feature alerts a hearing person that you are calling

from a TTY. It alerts the person by sending several audible tones

over the telephone line every few seconds. Auto ID helps

emergency services such as 911 detect that you are calling by

TTY.

Auto ID comes on when you turn on your Superprint 4425 and

continues until you start a conversation. If you are on-line, you

will see SENDING AUTO ID on the display every time the

Superprint 4425 sends out tones.

Auto ID will also begin sending tones whenever no one types for

a few minutes during a conversation. It continues until someone

starts typing.

Turning off Auto ID +

You can turn off Auto ID by following these steps:

1. Press the options key ( + ). You will see PRINT

(UP/LOW) CASE on the display.

2. Press the key until you see AUTO ID (ON) on the

display.

3. Press the to change the setting to OFF.

4. Press the key to save the new setting and leave options.

Note: When you turn off Auto ID, it stays off and will not send

tones until you turn it on again. This means that an emergency

service center such as 911 cannot use Auto ID tones to detect

your TTY call.

Esc

Spacebar

Return

9Ctrl

18 • SET-UP

About the printer

+

The printer is on when you turn on your Superprint 4425 for the

first time. Press the print key ( + ) to turn off the printer.

The display says PRINTER OFF. Press the print key again to turn

the printer back on. You can turn the printer on or off at any

time, including during a call.

The printer starts a new line after 24 characters are typed. If a

word is too long to fit at the end of a line, the printer divides it

with a dash. You can also start a new line yourself by pressing the

key. Often the last line will not be printed at the end of a

conversation unless you press the key before you turn off

the machine.

Setting the print case +

The Superprint 4425 prints everything you type in lowercase

(small) letters and everything the other person types in uppercase

(CAPITAL) letters. You can change this setting so that everything

is printed in uppercase letters by following these steps:

1. Press the options key ( + ). The display says PRINT

(UP/LOW) CASE.

2. Press the to change the setting to UPPER.

3. Press the key to save the setting and leave the options.

This option stays changed until you change it again or you reset

the Superprint 4425.

Setting the print size +

Your Superprint 4425 is set to print 24 characters on each line

(normal). You can change this setting and print 19 characters

(bold) or 14 characters (wide) per line. Follow these steps to

change the print size:

1. Press the options key ( + ). You will see PRINT

(UP/LOW) CASE on the display.

9Ctrl

Esc

S p a c e b a r

9Ctrl

Return

3Ctrl

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