Interlogix TruVision DVR 11 User manual

TruVision DVR 11 User

Manual

P/N 1072595C-EN • REV 1.0 • ISS 11APR13

Copyright

©

2013 UTC Fire & Security Americas Corporation, Inc.

Interlogix is part of UTC Climate Controls & Security, a unit of United

Technologies

Trademarks and patents

Th

e TruVision name and logo are trademarks of UTC Fire & Security.

Other trade names used in this document may be trademarks or registered

trademarks of the manufacturers or vendors of the

respective products.

Manufacturer

UTC Fire & Security Americas Corporation, Inc.

2955 Red Hill Avenue, Costa Mesa, CA 92626

-5923, USA

Authorized EU manufacturing representative:

UTC Fire & Security B.V.

Kelvinstraat 7, 6003 DH Weert, The Netherlands

Cer

tification

N4131

FCC compliance

Class B:

This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful

interference in a residential installation. T

his equipment generates, uses,

and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio

communications.

There is no guarantee that interference will not occur in a pa

rticular

installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one or

more of the followin

g measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

European Union

directives

12004/108/EC (EMC directive):

Hereby, UTC Fire & Security declares that

this device is in compliance

or with the essential requirements and other

relevant provisions of Directive

2004/108/EC.

2002/96/EC (WEEE directive): Products marked with this symbol cannot be

disposed of as unsorted municipal waste in the European Union. For proper

recycling, return this product to your local supplier upon the purchase of

equivalent new equ

ipment, or dispose of it at designated collection points.

For more information see: www.recyclethis.info.

2006/66/EC (battery directive):

This product contains a battery that cannot

be disposed of as unsorted municipal waste in the European Union. See the

product documentation for specific battery information. The battery is

marked with this symbol, which may include lettering to indicate cadmium

(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to

your supplier or to a designat

ed collection point. For more information see:

www.recyclethis.info.

Contact information

For contact information

, see www.utcfireandsecurity.com or

www.utcfssecurityproducts.eu

TruVision DVR 11 User Manual i

Content

Chapter 1 Product introduction 1

Product overview 1

Chapter 2 Installation 3

Installation environment 3

Unpacking the DVR and its accessories 3

Back panel 4

Monitor connections 5

Audio inputs and output 6

RS-485 port 6

RS-232 port 6

PTZ dome camera set up 6

Connecting a KTD-405 keypad and dome camera to the

DVR 11

Brackets 12

Chapter 3 Getting started 13

Turning on and off the DVR 13

Using the setup wizard 14

Chapter 4 Recording 17

Initializing the recording settings 17

Defining a recording schedule 19

Daily schedules 20

Holiday schedules 21

Motion detection schedules 21

External alarm schedules 21

Protecting recorded files 22

Capturing text insertions 23

Chapter 5 Alarm settings 25

Description of alarm notification types 25

Setting up motion detection 25

Setting up external alarms 28

Triggering or clearing alarm outputs manually 30

Setting up system notifications 30

Detecting video loss 31

Detecting video tampering 32

Chapter 6 Network settings 33

Configuring general network settings 33

Configuring PPPoE 34

Configuring DDNS 35

Configuring an NTP server 36

ii TruVision DVR 11 User Manual

Configuring email 36

Configuring SNMP 37

Configuring a remote alarm host 38

Configuring multicast 38

Configuring the server and HTTP ports 39

Configuring the RTSP service port 39

Checking network status 39

Exporting network packet data 41

Chapter 7 HDD management 43

Initializing HDDs 43

Setting the HDD quota 43

Setting the HDD property 44

Checking HDD status 44

Configuring HDD alarms 45

Checking the S.M.A.R.T. information 45

Chapter 8 Operating instructions 47

Controlling the DVR 47

Using the front panel 47

Using the mouse 49

Using the IR remote control 50

Menu overview 53

Chapter 9 Live view 57

Description of live view 57

Video output 58

Controlling live view 58

Single and multiview display formats 59

Sequencing cameras 60

Accessing frequently used commands 61

Configuring live view 63

Configuring time and date 65

General settings 66

V-stream encoding 69

Chapter 10 Controlling a PTZ camera 71

Configuring PTZ settings 71

Calling up presets, tours and shadow tours 72

Setting and calling up presets 73

Setting and calling up preset tours 75

Setting and calling up a shadow tour 77

Chapter 11 Playing back a recording 79

Overview of the playback window 79

Instant playback 81

All-day playback 82

Searching recorded video 83

TruVision DVR 11 User Manual iii

Playing back recordings by time and video type 84

Playing back recordings by event 85

Slideshow of snapshots 86

Playing back recordings from the system log 86

Motion search 88

Playing back frame-by-frame 89

Digital zoom in playback 89

Chapter 12 Archiving recorded files 91

Archiving files 91

Creating and archiving video clips 93

Archiving snapshots 94

Managing backup devices 95

Playing back archived files on a PC 95

Chapter 13 DVR management 97

Configuring the RS-232 port 97

Updating system firmware 98

Restoring default settings 99

Viewing system information 99

Searching system logs for events 100

Chapter 14 Camera settings 103

Configuring the OSD settings 103

Setting up privacy masking 104

Adjusting video image settings 105

Chapter 15 User management 107

Adding a new user 107

Customizing a user’s access privileges 108

Deleting a user 110

Modifying a user 110

Changing the Admin password 110

Chapter 16 Using the web browser 111

Windows Vista and 7 users 111

Accessing the web browser 112

Web browser overview 112

Using the web browser to configure the device 114

Searching and playing back recorded video 115

Searching for event logs 117

Controlling a PTZ dome camera in the web browser 118

Capturing text insertions 118

iv TruVision DVR 11 User Manual

Appendix A Specifications 121

Appendix B PTZ protocols 123

Appendix C Port forwarding information 125

Appendix D KTD-405 keypad 127

Supported firmware 127

Wiring the keypad 127

Setting the keypad to work with the DVR 128

Operating the keypad 130

Appendix E Maximum pre-recording times 135

Appendix F Supported PTZ commands 137

Appendix G Default menu settings 139

Index 147

TruVision DVR 11 User Manual 1

Chapter 1

Product introduction

Product overview

This is the TruVision DVR 11(TVR 11) User Manual for models:

Table 1: Product codes for TVR 11

Americas

Description

TVR

-1108-1T TruVision DVR 11, H.264, 8 ch, 1 TB Storage

TVR

-1108-2T TruVision DVR 11, H.264, 8 ch, 2 TB Storage

TVR

-1116-1T TruVision DVR 11, H.264, 16 ch, 1 TB Storage

TVR

-1116-2T TruVision DVR 11, H.264, 16 ch, 2 TB Storage

TVR

-1116-4T TruVision DVR 11, H.264, 16 ch, 4 TB Storage

TVR

-1108D-1T TruVision DVR 11, H.264, 8 ch, DVD/CD, 1 TB Storage

TVR

-1108D-2T TruVision DVR 11, H.264, 8 ch, DVD/CD, 2 TB Storage

TVR

-1116D-1T TruVision DVR 11, H.264, 16 ch, DVD/CD, 1 TB Storage

TVR

-1116D-2T TruVision DVR 11, H.264, 16 ch, DVD/CD, 2 TB Storage

EMEA

TVR

-1104-500/EA TruVision DVR 11, H.264, 4 ch, 500 GB Storage

TVR

-1104-1T/EA TruVision DVR 11, H.264, 4 ch, 1 TB Storage

TVR

-1104-2T/EA TruVision DVR 11, H.264, 4 ch, 2 TB Storage

TVR

-1108-1T/EA TruVision DVR 11, H.264, 8 ch, 1 TB Storage

TVR

-1108-2T/EA TruVision DVR 11, H.264, 8 ch, 2 TB Storage

TVR

-1116-2T/EA TruVision DVR 11, H.264, 16 ch, 2 TB Storage

TVR

-1116-4T/EA TruVision DVR 11, H.264, 16 ch, 4 TB Storage

TVR

-1104D-500/EA TruVision DVR 11, H.264, 4 ch, DVD/CD, 500 GB Storage

TVR

-1104D-1T/EA TruVision DVR 11, H.264, 4 ch, DVD/CD, 1 TB Storage

TVR

-1104D-2T/EA TruVision DVR 11, H.264, 4 ch, DVD/CD, 2 TB Storage

TVR

-1108D-1T/EA TruVision DVR 11, H.264, 8 ch, DVD/CD, 1 TB Storage

TVR

-1108D-2T/EA TruVision DVR 11, H.264, 8 ch, DVD/CD, 2 TB Storage

TVR

-1116D-1T/EA TruVision DVR 11, H.264, 16 ch, DVD/CD, 1 TB Storage

0BChapter 1: Product introduction

2 TruVision DVR 11 User Manual

Americas

Description

TVR

-1116D-2T/EA TruVision DVR 11, H.264, 16 ch, DVD/CD, 2 TB Storage

Note: Models are shipped with the power cords for their region.

For regions not listed in Table 1 above, please contact your local supplier.

The DVR is a versatile, user-friendly embedded digital video recorder (DVR).

It allows end-users to record 4, 8 or 16 analog cameras at CIF in real time (25/30

fps), while providing integration with the UTC portfolio of security solutions, and

offering a seamless product experience within the TruVision brand.

The dual streaming functionality allows the user to set up different settings for

recording and streaming video in live view mode.

The DVR can fully integrate with the license-free TruVision Navigator software,

which is ideal for the most commercial applications. Its easy and intuitive-to-use

web browser interface enables remote configuration and secure viewing,

searching, and playing back of video from computers connected via the Internet.

TruVision DVR 11 User Manual 3

Chapter 2

Installation

This section describes how to install the DVR unit.

Installation environment

When installing your product, consider these factors:

• Ventilation

• Temperature

• Moisture

• Chassis load

Ventilation: Do not block any ventilation openings. Install in accordance with the

manufacturer’s instructions. Ensure that the location planned for the installation

of the unit is well ventilated.

Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to

131 °F) and noncondensing humidity specifications (10 to 90%) before choosing

an installation location. Extremes of heat or cold beyond the specified operating

temperature limits may reduce the life expectancy of the DVR. Do not install the

unit on top of other hot equipment. Leave 44 mm (1.75 in.) of space between

rack-mounted DVR units.

Moisture: Do not use the unit near water. Moisture can damage the internal

components. To reduce the risk of fire or electric shock, do not expose this unit to

rain or moisture.

Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of

the unit.

Unpacking the DVR and its accessories

When you receive the product, check the package and contents for damage, and

verify that all items are included. There is an item list included in the package. If

any of the items are damaged or missing, please contact your local supplier.

1BChapter 2: Installation

4 TruVision DVR 11 User Manual

Items shipped with the product include:

• IR (infrared) remote control

• Two AAA batteries for the remote control

• AC power cords

• USB mouse

• DVR

• Video loop through cable

• CD with software and manuals

• TruVision DVR 11 Quick Start Guide

• TruVision DVR 11 User Manual (on CD)

Back panel

The figures on the next page show the back panel connections and describe

each connector on typical TVR 11 digital video recorder. Details may vary for

specific models.

Before powering up the DVR, connect the cameras and a main monitor for basic

operation. Once all required connections are done, enter the relevant data in the

setup wizard (see page 14).

1BChapter 2: Installation

TruVision DVR 11 User Manual 5

Figure 1: TVR 11 back panel connections (16-channel model shown)

1. Loop through for up to 16 analog cameras

(depends on DVR model).

2. Connect to a RS-232 device.

3. Connect up to four alarm input cables to

relay outputs.

4. Connect one alarm relay output.

5. Connect four audio inputs to RCA

connectors.

6. Connect up to 16 analog cameras to BNC

connectors (depends on model of DVR).

7. Connect to an optional USB device such as

a mouse, CD/DVD burner or HDD. The

DVR supports both a USB DVD and a USB

HD on the front and rear USB ports.

8. Connect one CCTV monitor (CVBS

connector).

9. Connect to a HDTV. The HDMI connection

supports both digital audio and video.

10. Connect to a VGA monitor.

11. Connect to speakers for audio output.

12. Connect to a network.

13. Connect to a RS-485 device such as a PTZ

camera or a keypad.

14. Connect to the PSU (12 VDC).

15. Power switch (on/off).

16. Connect to ground.

Monitor connections

Connect a monitor to one of the DVR’s outputs (BNC/VGA/HDMI). The DVR

provides a 1 Vp-p CVBS signal. See Figure 1 above for connecting a monitor to a

DVR.

The DVR supports up to 1280 × 1024 / 60 Hz resolution in VGA. The monitor

resolution should be at least 800 × 600. Adjust your monitor accordingly to this

resolution.

1BChapter 2: Installation

6 TruVision DVR 11 User Manual

Audio inputs and output

The unit is equipped with four audio inputs and one audio output. Both the audio

output and the audio inputs are line-level.

Audio i

nput RCA jack, 315 mV, 40 kohms. Unbalanced

Audio output

RCA jack, 315mV, 600 ohms. Unbalanced

Note: Line-level audio requires amplification.

RS-485 port

There is one RS-485 port on the back panel of the DVR to connect a PTZ dome

camera or keypad. See Figure 3 for the serial pin outs.

Figure 2: RS-485 pin outs

D+: Connect to the RS-485 A connection on the

dome camera or keypad.

D-: Connect to the RS-485 B connection on the

dome camera or keypad.

RS-232 port

Use the RS-232 port to connect CBR-PB3-POS (point-of-sale) and ATM devices

to the DVR such as the UTC ProBridge accessory. See “Configuring the RS-232

port” on page 97 for more information.

PTZ dome camera set up

Use the USB mouse provided or the optional keypad for local telemetry control. If

using the DVR over a network, use the web browser to control the PTZ dome

cameras or TruVision Navigator.

See Appendix B on page123 for the supported protocols, and Appendix F on

page 137 for the PTZ commands supported by each protocol.

Each PTZ camera must be set up individually. For information on configuring

PTZ dome camera settings, see Chapter 10, “Controlling a PTZ camera” on page

71.

1BChapter 2: Installation

TruVision DVR 11 User Manual 7

Connecting a PTZ dome camera

See Figure 4 below for how to connect a PTZ camera to the DVR. Any PTZ

dome camera can be controlled as the DVR is doing the PTZ protocol translation.

However, this setup provides only limited dome configuration (see Appendix B on

page 123 for the list of approved PTZ protocols).

Figure 3: Connecting a PTZ dome camera to the DVR for control over the network

Dome camera

DVR back panel

RS-485 port

Configuring the PTZ protocols for Interlogix cameras

Before the PTZ dome cameras are assembled in their housings, set their

protocol and address DIP switches for the DVR. See Table 3 on page 8 for

different Interlogix PTZ dome camera settings.

If you are using PTZ dome cameras from another company, please refer to their

configuration instructions.

1BChapter 2: Installation

8 TruVision DVR 11 User Manual

Table 2: PTZ protocols for Interlogix cameras

Camera

Switch setting

TruVision Mini PTZ

12X: Indoor Dome

Protocol DIP

switches:

• RS-485 (on DVR): 000000

1. Protocol DIP switches

2. RS-485 communication DIP switches

3. Camera ID DIP switches

• RS-422 (on I/O

box):

100000

RS-485

communication DIP

switches:

110000

Camera ID DIP

switches:

Select the

camera ID

DIP switch

address as

required

RS-422/RS-485 data connector:

TruVision Mini PTZ

12X: Outdoor

Dome

Protocol DIP

switches:

• RS-485 (on DVR): 000000

1. Protocol DIP switches

2. RS-485 communication DIP switches

3. Camera ID DIP switches

• RS-422 (on I/O

box):

100000

RS-485

communication DIP

switches:

110000

Camera ID DIP

switches:

Select the

camera ID

DIP switch

address as

required.

RS-422/RS-485 data connector:

1BChapter 2: Installation

TruVision DVR 11 User Manual 9

Camera

Switch setting

TruVision Dome

16X PTZ

Protocol switches:

• RS-485 (on DVR):

0111

1. Address switches; 2. Baud switches;

3. Protocol switches

• RS-422 (on I/O

box):

1111

Address switches: Select the

camera ID

DIP switch

address as

required.

Baud rate: 0000 =

9600 bps

0011 =

4800 bps

RS-422/RS-485 data connector:

CyberDome

Protocol switches: NA

Address switches: Select the

camera ID

DIP switch

address as

required.

RS-485 data connector:

1BChapter 2: Installation

10 TruVision DVR 11 User Manual

Camera

Switch setting

UltraView PTZ

Protocol switches:

• RS-485 (on

DVR): 01000

1. Protocol switches;

2. Address switches

• RS-422 (on I/O

box):

10000

Address switches: Select the

address

switch

address as

required.

RS-422/RS-485 data connector:

Legend

Protocol switches:

• RS-485 on DVR):

1

• RS-422 (on I/O

box):

0

Address switches: Select the

camera ID

DIP switch

address as

required.

RS-422/RS-485 data connector:

1BChapter 2: Installation

TruVision DVR 11 User Manual 11

Connecting a KTD-405 keypad and dome

camera to the DVR

Use the input/output box that is supplied with the keypad to connect the KTD-405

keypad to the DVR. See Appendix D “KTD-405 keypad” on page 127 for more

information on wiring and using the KTD-405 keypad.

As the KTD-405 keypad uses full duplex data communication, you cannot

connect the both keypad and a dome camera directly to the DVR from the RS-

485 port as this could cause problems on the bus. If both devices are required, it

is recommended that you use the keypad’s RS-422 connection to connect the

dome camera and the keypad’s RS-485 connection to connect the DVR. See

Figure 5 as well as Table 4 and Table 5 below.

Note: These connections only work with UTC PTZ protocols (see Appendix B on

page 123). If you are using another manufacturer’s PTZ protocol, it is not

possible to connect both a keypad and dome camera to the DVR.

Figure 4: Connecting a PTZ dome camera and KTD-405 keypad to the DVR

1. KTD-405 keypad

2. RS-232 programming port

3. RS-485 and RS-422 in/out

4. RS-485 termination switch

5. RJ45 cable control (use the cable provided with

the equipment)

6. I/O box

7. DVR back panel

8. Dome camera

1BChapter 2: Installation

12 TruVision DVR 11 User Manual

Table 3: UTC PTZ protocol settings

Dome: RS

-422 protocol TVR 11: Interlogix RS-485

See Table 5 below for the bus addresses to consider when connecting a both

keypad and dome camera to the DVR.

Table 4: Bus addresses

DVR bus address

DVR video inputs PTZ address range

1 1-32 00-31

2 1-32 32-63

3 1-32 64-95

4 1-32 96-127

5 1-32 128-159

6 1-32 160-191

7 1-32 192-223

8 1-32 224-255

Brackets

The DVR is easily rack-mountable. It has a 1.5U chassis.

See Figure 6 below.

Figure 5: Rack-mount installation

To install the racks:

1. Attach the two small front-rack mount ears (A) to the DVR (supplied).

2. Attach the DVR to the front rails (B) (screws not supplied).

TruVision DVR 11 User Manual 13

Chapter 3

Getting started

Turning on and off the DVR

Before starting the power up process, connect at least one monitor to the video

out or the VGA interface. Otherwise, you will not be able to see the user interface

and operate the device. Also connect at least one camera.

The DVR auto-detects the video mode (PAL or NTSC) on startup.

It comes equipped with a universal power supply that will auto-sense 110/240 V,

60/50 Hz.

Note: It is recommended that an uninterruptible power supply (UPS) is used in

conjunction with the device.

To turn on the DVR:

Turn on the DVR using the power switch on the back panel. Once it is powered

up, the status LEDs on the front panel will light up. All connected cameras are

displayed on-screen. The DVR automatically begins recording.

To turn off the DVR:

1. In live view mode, right-click the mouse and click Menu. The main menu

window appears.

2. Select the Power Manager icon.

3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm

shutdown.

To reboot the DVR:

1. In live view mode, right-click the mouse and click Menu. The main menu

window appears.

2. Select the Power Manager icon.

3. In the Shutdown popup menu, select Reboot. Click Yes to confirm shutdown.

2BChapter 3: Getting started

14 TruVision DVR 11 User Manual

Using the setup wizard

The TVR 11 has an express installation wizard that lets you easily configure

basic DVR settings when first used. It configures all cameras simultaneously.

The configuration can then be customized as required.

By default the setup wizard will start once the DVR has loaded. It will walk you

through some of the more important settings of your DVR.

Any changes you make to a setup configuration page are saved when you exit

the page and return to the main wizard page.

Note: If you want to set up the DVR with default settings only, click Next in each

screen until the end.

To quickly set up the DVR:

1. Connect all the devices required to the back panel of the DVR. See Figure 1

on page 5.

2. Turn on the unit using the power switch on the front panel. After the boot up

screen, the DVR displays video images on screen.

3. Select the preferred language for the system from the dropdown list and then

click Next.

4. Enable or disable the option to start the wizard automatically when the DVR is

turned on. Click Next.

5. Administrator configuration:

Navigate to the Admin Password edit box and click the edit box with the

mouse, or press Enter on the front panel or remote control, to display the

virtual keyboard. Enter the default admin password, 1234.

Note: You must enter an admin password. To change the Admin password,

check New Admin password and enter the new password and confirm it.

Caution: It is strongly recommended that you change the password of the

administrator. Do not leave 1234 as the default password. Write it down in a

safe place so that you do not forget it.

If you should forget the password to your DVR, contact your supplier with the

serial number of your DVR to obtain a secure code to reset it.

Click Next.

6. Time and date configuration:

Select the desired time zone, date format, system time, and system date.

Note: Daylight savings time (DST) cannot be configured from the Wizard. See

“Configuring time and date” on page 65 for more information on DST.

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