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Dear client,
Thank you for purchasing this product.
The quality of this appliance has been certified by several
laboratory tests. This instructions manual is provided to
simplify the use of the appliance as well as to guarantee a
safe use.
Please read carefully the instructions and safety measures
described in this manual.
We sincerely hope you will be satisfied when using your new
appliance.
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Washing Machine | Lavadora | Máquina de Lavar Roupa
INDEX
1. SAFETY INSTRUCTIONS 4
1.1. Power Supply 5
1.2. Power Cord and Other Cables 5
1.3. Humidity and Water 5
1.4. Cleaning 6
1.5. General Precautions 6
2. OPERATING INSTRUCTIONS 10
2.1. Product Description 10
2.2. Product Usage 11
2.3. Maintenance 30
2.4. Troubleshooting 34
3. TECHNICAL SPECIFICATIONS 37
4. POST-SALE SERVICE 44
5. ENVIRONMENTAL PROTECTION 45
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1. SAFETY INSTRUCTIONS
Important Warnings
Before using your appliance read this instructions manual carefully and
keep it in a safe place as you may need to consult it in the future.
Before turning on your appliance, and to ensure a safe and correct
operation, do not use if:
• It has fallen to the ground;
• You notice any evidence of damage;
• Any anomaly occurs during its operation.
To avoid hazards or deterioration of your appliance through incorrect
use it is advisable to read these instructions thoroughly.
Your appliance may not be used for other purposes than the ones
intended and solely for household use. Any damage resulting from
using the appliance outside this scope, any incorrect use, as well as
any manual modifications to the product will not be covered and
automatically voids the warranty.
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
Warning: to avoid the risk of electric shock, do not
remove the cover. The interior does not contain any parts
that can be repaired by the user. Ask for the Customer
Support Service.
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Washing Machine | Lavadora | Máquina de Lavar Roupa
Assistance
In case of malfunction, take your appliance to the Customer Support
Service for assistance.
This appliance can be used by children from the age of 8 and by
people with reduced physical, sensorial or mental capabilities and/or
lack of experience and knowledge if they have been given instructions
on using the appliance safely and if they understand the hazards
involved. Children may not play with the appliance. Cleaning and
maintenance must not be carried out by children without supervision.
These instructions are also available at www.suporteworten.pt
1.1. Power Supply
Make sure the main voltage is compatible with the appliance’s. If this is
not the case please consult the Customer Support Service.
1.2. Power Cord and Other Cables
Do not tangle the cord or pull it to disconnect the appliance. Also, keep
the cord away from warm surfaces.
Never use the appliance if it has a damaged cable or socket.
Take it to the Customer Support Service for replacement.
1.3. Humidity and Water
Do not use your appliance in humid places. Do not allow the appliance
to become wet under any circumstances as this may be dangerous.
To avoid fire hazard or electric shock do not expose your appliance
to humidity or water. Furthermore, do not place your appliance under
water (e.g. for cleaning).
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1.4. Cleaning
Before cleaning, be sure to switch o the appliance and remove the
plug from the main power supply. Always allow the unit to cool down
before cleaning.
To clean the exterior of the product use a dry soft cloth only.
1.5. General Precautions
• Please follow the instructions in the user manual which will help you
to properly install and operate this product and enjoy its advanced
features. Please keep the instructions for future reference.
• Read all instructions before using the product.
• Maintenance and service operations are only to be carried out by
Customer Support Service.
• Any damage caused by manual modifications to the product is not
covered by the warranty.
• If this product is used for other purposes than the ones originally
intended, or if it is not correctly connected, the product may become
damaged and the warranty will be voided.
• If the supply cord is damaged, it must be replaced by the manufacturer or
its Customer Support Service in order to avoid a hazard.
• The new hose sets supplied with the appliance are to be used and
the old hose sets should not be reused.
• This washing machine is for indoor use only.
• The openings must not be obstructed by a carpet.
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities
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Washing Machine | Lavadora | Máquina de Lavar Roupa
or lack of experience and knowledge if they have been given
supervision or instruction concerning the use of the appliance in a
safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised to
ensure that they do not play with the appliance.
• Pull out its plug from the power socket before cleaning or
maintenance.
• Make sure that all pockets are emptied before washing the clothes.
• Sharp and rigid items such as coins, pins, nails, screws or stones etc.
may cause serious damage to this machine.
• Pull out the plug and cut o the water supply after the operation.
• Check whether the water inside the drum has been drained before
opening the machine door. Do not open the door if there is any
water visible.
• Pets and kids may climb into the machine. Check the machine before
every operation.
• The glass door may be very hot during the operation. Keep kids and
pets away from the machine during the operation.
• Ensure that the power voltage and the frequency are identical to
those of the washing machine.
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• Do not use any socket with a rated current lower than the one indicated
in the washing machine. Never pull out the power plug with wet hands.
• To ensure your safety, the power cord plug must be inserted into
an earthed three pole socket. Carefully check and ensure that your
socket is properly installed and earthed.
• Children under 3 years of age should be kept away from the machine
unless continuously supervised.
• Children should be supervised to ensure that they do not play with
the machine.
• Packing materials may be dangerous for children. Please keep all
packing materials (plastic bags, foams etc.) far away from children.
• The washing machine should not be installed in a bathroom or very
damp rooms, as well as in rooms with explosive or caustic gases.
• Ensure that the water and electrical devices are connected by
a qualified technician in accordance with the manufacturer’s
instructions and local safety regulations.
• Before operating this machine, all packages and transport bolts
must be removed. Otherwise, the washing machine may be seriously
damaged while washing the clothes.
• Before washing clothes for the first time, the washing machine
should be operated for a full cycle without any clothes inside.
• The washing machine with a single inlet valve can only be connected
to the cold water supply. The washing machine with double inlet
valves can be connected to the hot water and cold water supply.
• Your washing machine is for home use only and is designed for
textiles suitable for machine washing.
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Washing Machine | Lavadora | Máquina de Lavar Roupa
• Flammable and explosive or toxic solvents are forbidden. Gasoline
and alcohol etc. must not be used as detergents. Please select
detergents suitable for machine washing.
• Washing carpets in the machine is forbidden.
• Be careful of burns when the washing machine drains hot washing water.
• Never refill the water by hand during washing.
• After the cycle is completed, please wait two minutes before opening
the door.
• Please remember to disconnect the water and power supply
immediately after the clothes are washed.
• Do not climb up or sit on the top cover of the machine.
• Do not lean against the machine door.
• Please do not close the door with excessive force. If it is diicult to
close the door, please check for excessive clothes or if they are well-
distributed.
• This household washing machine isn’t intended for built-in.
• Cautions during Machine Handling
1. The transport bolts must be reinstalled in the machine by qualified
technician.
2. The accumulated water must be drained out of the machine.
3. Handle the machine carefully. Never hold each protruded part on
the machine while lifting. The machine door cannot be used as a
handle during handling and transport.
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2. OPERATING INSTRUCTIONS
2.1. Product Description
Detergent Drawer
Door
Service Panel
Outlet Hose
Power Plug
Control Panel
Detergent Box
Accessories
Hole plug
(optional)
Transport
hole plug
Inlet pipe C Inlet pipe H
(optional)
Outlet hose
support
(optional)
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Washing Machine | Lavadora | Máquina de Lavar Roupa
2.2. Product usage
Installing the Washing Machine
Unpacking the washing machine
Unpack your washing machine and check if it suered any damage
during transportation. Also make sure that all the items in the attached
bag are received.
If there is any damage to the washing machine during the
transportation, or any item is missing, please contact the Customer
Support Service before installation.
Dispose the packing materials
The packing materials of this machine may be dangerous to children.
Please dispose them properly and avoid access to children. Please
dispose the related packing materials according to the relevant local
regulations. Please do not throw the packing materials away together
with other daily domestic waste.
Remove transport bolts
Before using this washing machine, the
transport bolts must be removed from the
backside of this machine. Please take the
following steps to remove the bolts:
1. Loosen all the bolts with a spanner and
remove them.
2. Close the holes with transport hole
plugs.
3. Keep the transport bolts for future use.
Select the location
Before installing the washing machine, the location selected should be
characterized as follows:
• Rigid, dry, and levelled surface (if the surface not levelled, please
follow the instructions on the “Adjusting the Leg”)
• Avoid direct sunlight
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• Suicient ventilation
• Room temperature above 0 ºC
• Kept away from heat resources such
as coal or gas.
Make sure that the washing machine
does not stand on the power cord.
Do not install the washing machine
on a carpet floor.
Adjusting the Leg
1. When positioning the washing machine, please check if the legs
are closely attached to the cabinet. If not, please turn them to their
original positions by hand or with a spanner and tighten the nuts
with a spanner.
2. After positioning the washing machine, press the four corners on
the top cover of the washing machine in sequence. If the washing
machine is not stable when being pressed, the leg must be adjusted.
3. Ensure the position of the washing machine. Loosen the lock nut
with a spanner and turn the leg by hand until it contacts the floor.
Press the leg with one hand and fasten the nut closely to the cabinet
with the other hand.
4. After properly locked, press the four corners again to ensure that
they have been adjusted properly. If it is still unstable, please repeat
Steps 2 and 3.
5. Place a solid cylinder (e.g. pop cans) oppositely on the top cover of
the washing machine from the left, right, front and back directions.
If the cylinder keeps stable, the washing machine is in a levelled
position. If it rolls, the washing machine is unlevelled. The rolling
direction is the direction of the lower ground surface. Then, the
two legs in that direction must be raised at the same time until the
washing machine is levelled. Repeat steps 1 to 3 to fit the bottom
legs closely against the ground and the nuts tightly fitted.
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Washing Machine | Lavadora | Máquina de Lavar Roupa
Connect the inlet pipe
Connect the inlet pipe as indicated in
the gure. For the model with a hot valve,
please connect the hot valve to the hot
water tap. The energy will decrease
automatically for some cycles.
Install the inlet pipe
1. Connect the elbow to the tap and t
it clockwise.
2. Connect the other end of the inlet pipe
to the inlet valve on the back of the
washing machine and fasten the pipe
tightly clockwise.
Notes: after the connection, if there is
any leakage, repeat the steps to connect
the inlet pipe. The most common type
of tap shall be used for the water supply.
If the tap is square or too big, it must be
changed to a standard tap.
Hole plug
This hole plug is used to jam the hole
on the back cabinet.
Place the outlet hose
There are two ways to place the end
of outlet hose:
1. Put it beside the water trough.
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2. Connect it to the branch drain pipe of the trough.
• It can drain the water up and down; the outlet hose must not be
installed at a height greater than 100 cm and its end must not be
immersed in water.
Position the outlet hose properly so that the oor will not be damaged
by water leakage.
Notes: If the machine has an outlet hose support, please install it as
shown in the following pictures.
• When installing the outlet
hose, fix it properly with a
rope.
• Position the outlet hose
properly so that the floor will
not be damaged by water
leakage.
• If the outlet hose is too
long, do not force it into the
washing machine as it will
cause abnormal noises.
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Washing Machine | Lavadora | Máquina de Lavar Roupa
Electrical Connection
• As the maximum current through the unit is 10A when you are
using its heating function, please make sure the power supply
system (current, power voltage and wire) at your home meet the
normal loading requirements of the electrical appliances.
• Please connect the power to a socket that is correctly installed
and properly earthed.
• Make sure that the power voltage in your home is the same
to the one in the machine’s rating label.
• The power plug must match the socket and this must be
properly and eectively earthed.
• Do not use multi-purpose plugs or sockets such as extension cords.
• Do not connect or pull out the plug with wet hands.
• When connecting and pulling out the plug, hold the plug tightly
and then pull it out. Do not pull by the power cord.
• If the power cord is damaged or has any sign of damage, it must taken
to the manufacturer or Customer Support Service for replacement.
WARNING
1. This machine must be properly earthed. If there is any short
circuit, the earthing can reduce the danger of electrical shock.
This machine is equipped with a power cord and a plug with an
earthing wire.
2. The washing machine must be operated in a circuit separate
from other electrical appliances. Otherwise, the power protector
may be tripped or a fuse may burn out.
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Operating the Washing Machine
Checklist and Preparation before Washing Clothes
Please read this operation method carefully to avoid the problems in
the washing machine or damage to the clothes.
First check for clothes that might transfer
After putting some liquid detergent on a white towel,, use the towel
and rub it on the invisible corners of the clothes, checking if the white
towel becomes stained with the clothes’ original colour.
Scarves and clothes that transfer easily should be washed separately
before washing them in the machine.
For stains on sleeves, collars and pockets,
use the liquid detergent and gently wash
it with a brush. Finally put them into the
washing machine to achieve more ideal
washing eects.
Temperature-sensitive clothes, must
be washed as indicated in the labels.
Otherwise, it may cause colour change
or distortion.
Keep in Mind:
Never put clothes to be washed in the washing machine for a long
period of time. Otherwise they may get mouldy and cause spots.
Therefore, please wash the clothes in time. The clothes also may get
colour changed or transfer if they are not washed according to the
adequate washing temperature.
Clothes that cannot be washed in the washing machine
Clothes that may get distorted if immersed in water: Ties, waistcoats,
western-style clothes, outer garments etc. may have obvious shrinkage
if immersed in water; decolorized clothes such as blended spinning
clothes in articial bres etc.
Wrinkly clothes, embossed clothes, resin clothes etc. may get distorted
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Washing Machine | Lavadora | Máquina de Lavar Roupa
when immersed in water. Among cotton and wool materials, the clothes
that get easily distorted are wrinkle-style silk, fur products and fur
decorations; Clothes with decorations, long dresses and traditional
clothes etc. are the products that get decolorized more easily.
Please do not wash clothes without material labels and washing
requirements. Never wash clothes stained with chemicals such as
gasoline, petroleum, benzene, paint thinner and alcohol.
Please pay attention with regard to detergents
“Low bubble” detergent or washing powder or special washing powder
for drum washing machine should be selected according to the bre
types (cotton, synthetic bre, soft products and wool products),
colours, washing temperatures, levels and types of dirt. Otherwise,
excessive bubbles may be generated and overow out of the machine,
causing accidents.
Bleach belongs can damage clothes, so it is suggested to use it as little
as possible.
Powder detergents can easily leave residues in the clothes, generating
bad smell, so the clothes must be well rinsed.
The detergent can’t dissolve completely if there is too much detergent
or the water temperature is too low. It can remain in the clothes, pipes
and washing machines and pollute the clothes.
The washing programme chosen must consider the weight
of the clothes, level of dirt, local water hardness as well as the
recommendations from the detergent manufacturers. Please consult
the water company if you are not clear about the water hardness in
your area.
Notes: Keep detergents and additives in a safe and dry place, out of
reach of children.
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Please remove any items from
the pockets
Please check the pockets of the clothes
to be washed, remove rigid items such
as decorations and coins, otherwise the
washing machine may be damaged or
have abnormal troubles.
The clothes to be washed are classied according to the following
characteristics:
The symbol on the care labels: the clothes to be washed are classied
as cotton, blended bre, synthetic bre, silk, wool and articial bre.
Colour: white and colours shall be identied. All new colour articles
must be washed separately.
Size: articles of dierent sizes are washed together to increase the
washing eects.
Sensitivity: sensitive items must be washed separately. For new pure
wool textiles, curtains and silks, select the soft wash programme. Check
the labels of all the items.
The clothes must be sorted before putting them in the washing
machine. When washing curtains with hooks, the hooks must be
previously removed. Cloth decorations may damage the washing
machine. Clothes with buttons or embroideries must be turned inside
out before being washed.
Clothes with fasteners:
Zips must be zipped close and buttons or hooks must be tted. Loose
bands or ribbons must be tied together.
It is suggested to put bras into a net
bag with zips or buttons sealed to prevent
the steel wire from popping out of the bras
into the drum and damaging the machine.
Especially delicate textiles such as laced
curtains, straightjackets, small articles
(tight socks, handkerchiefs, ties etc.) must
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be washed inside the net bag. When washing
a single big and heavy clothing item such as
Turkish towels, jeans, wadded jackets etc., it
may easily cause great eccentricity and cause
alarm due to the great unbalance. Therefore,
we suggest adding one or two more clothing
items to be washed together so that spinning
can be done smoothly.
Clean any dust, stains and pet hairs from the clothes
The clothes may be damaged and condition the washing eects during the
friction between dust, stains and clothes.
To protect the baby’s skin
Baby articles (baby clothes and towels) including napkins must be washed
separately. If they are washed together with adults’ clothes, they may be
infected. Rinsing times shall be increased to ensure the thorough rinsing
and cleaning without any detergent residue.
We suggest that, for parts/items that are easily stained such as white
sockets, collars and sleeves etc., they must rst be washed by hand
before putting them into the washing machine, to achieve more ideal
washing eects.
Please use powder or liquid detergents. Soap residues can remain in the
gaps of the clothes if used. Conrm the washing capacity:
Do not put excessive clothing items in one washing load; otherwise it may
aect the washing eects. Please conrm the maximum washing quantity
according to the following table.
Fibre Type
Fibre Type
7.0 kg 8.0 kg 9.0 kg 10.0 kg
Cotton 7.0 kg 8.0 kg 9.0 kg 10.0 kg
Synthetic 3.5 kg 4.0 kg 4.5 kg 5.0 kg
Delicate 2.5 kg 2.5 kg 3.0 kg 3.0 kg
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Clothes that get easily fuzzed must be washed inside out
The clothes that get easily fuzzed must be washed separately; otherwise
the other items may be stained with dust and thrum etc. Preferably, black
clothes and cotton clothes shall be washed separately because they can
easily get stained with the thrums of other colours when being washed
together. Please check before washing.
The washing machine must not be used to wash waterproof materials
(ski suits, outside napkin pads, curtains)
As for the bre products in which water cannot penetrate easily, such
as waterproof cushions, and clothes, it is better not to wash them in the
washing machine. Otherwise there will be water bursting out or abnormal
vibration that may cause danger while rinsing and spinning, and the clothes
may also be damaged. (Such as outside napkin pads, raincoats, umbrellas,
ski suits, car covers, sleeping bags etc.).
Cautions during spinning
Spinning normal clothes:
The water from the spinning cycle is drained through the drain hole.
Spinning waterproof clothes and bre items: In the normal washing and
spinning cycle, waterproof clothes and bre items cannot be spinned while
washing water is gathered in one direction so that the eccentricity of the
washing machine is too great and can cause vibration or movement.
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