2. HP
  3. ENVY 6000
ENVY 6000

HP ENVY 6000 User manual

  • Hello! I have reviewed the document which describes troubleshooting procedures for HP DeskJet 6000, ENVY 6000 and ENVY 6400 printers with print quality issues. This document covers steps such as cleaning the printhead, checking ink levels, removing smears, and replacing cartridges. I am ready to answer your questions regarding these procedures and ensure you get the best results from your printer.
  • What should I do if my prints are missing black ink or have faded colors?
    How do I clean ink smears on the back of my printouts?
    What can cause print quality problems with ink cartridges?
    What should I do if I receive a message about used or counterfeit ink cartridges?
Troubleshooting Steps
HP DeskJet, ENVY 6000, 6400 printers - No
black ink, wrong colors, other print quality
issues
The quality of a printed document or photo is not as expected. The following tasks help resolve
missing black ink, colors are faded or do not match the original, and lines or streaks in printouts.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is
resolved.
Run the automated printhead or ink cartridge cleaning tool
Clean the printhead and cartridges to resolve print quality issues including incorrect colors,
streaks, and faded prints.
1. Load plain white paper in the tray.
2. Open the HP Smart app, and then click the picture of your printer to open the settings and
management tools.
3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality
Toolbox, select Clean Printhead to start the cleaning tool.
4. Review the Print Quality Diagnostic page that prints for defects and any instructions to
resolve the issue. Run up to two more cleaning cycles, if necessary.
Check for ink smears on the back of printouts
Use an automated cleaning tool if there are smears of ink on the back of documents or photos.
1. Load plain white paper in the tray.
2. Open the HP Smart app, and then click the picture of your printer to open the settings and
management tools.
3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality
Toolbox, select Clean next to Clean Smear to start the cleaning tool.
Check for issues with the ink cartridges
Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.
1. Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are
available from the HP Store and local retailers.
HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP
Anti Counterfeiting and Fraud Program for more information.
2. Check the ink levels and replace any low or empty cartridges.
Note:
The printer features a 'backup mode' that enables printing with one cartridge. Remove the
low or empty cartridge to continue printing if a replacement is not available. Depending
on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.
3. Rough handling of cartridges during transport or installation can cause print quality
problems. Wait a few hours for the automatic servicing routine to complete, and then try
to print again.
If you have a defective HP cartridge, it might be under warranty. Go to About Original
HP Cartridges for page yield and HP limited warranty information.
Check the paper, print settings, and quality of the file being
printed
Make sure your print job is set up for optimal print quality results.
1. Check the paper type and condition: Make sure the paper is appropriate for the print
job and in good condition.
o Some paper might not absorb ink as well as others, causing faded or smeared
prints. Plain paper with ColorLok technology works well for text and documents
with graphics. For photos, use HP Advanced Photo Paper for best results.
o Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark,
horizontal defects.
2. Load paper according to the print side: Typically, the smoother or glossy side is the
print side.
o For inkjet printers with a rear load tray, load the print side facing up.
o For inkjet printers with a front load tray, load the print side facing down.
3. Check the print job settings: From the application you are printing from, click File >
Print, and then click Options, Printer Setup, or Preferences, or open the Paper
Type/Quality or Media & Quality menu.
Make sure the color, paper type, paper size, and quality settings are correct for your print
job.
4. Check the quality of the photo or document: Use editing tools to improve colors,
brightness, contrast, and any other appearance settings. Higher resolution photographs
and graphics result in clearer prints with more accurate colors.
Perform an alignment
Align the printheads or cartridges in your printer when you replace them, to improve print
quality, or to clear an alignment error.
1. Load plain white paper in the input tray.
2. Open the HP Smart app, and then click the picture of your printer to open the settings and
management tools.
3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality
Toolbox, select Align or Align Printheads to start the alignment.
Clean the ink cartridge and carriage electrical contacts
Remove any debris or buildup from the contacts on the cartridges and in the carriage.
1. Lift the cartridge access lid using the recessed areas on the sides of the printer.
2. Open the cartridge latch, and then pull the cartridge up and out of the slot.
3. Holding the cartridge by the sides, remove any protective tape that still might be on the
contacts.
CAUTION:
Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to
remove these parts can result in clogs, ink failure, and bad electrical connections.
4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored
contacts on the cartridge.
5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical
contacts in the carriage.
6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-
coded slot.
7. Repeat these steps for the other cartridge if it was indicated in the error message.
8. Close the lid to the cartridge access area.
If the error persists, clean the cartridge and carriage contacts a second time.
Service the printer
Service or replace your HP printer if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in
Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for
out-of-warranty products.
Note:
Keep a print sample that shows the problem. If the printer, ink or toner cartridges, or the imaging
drum are replaced under warranty, the support agent might request the print sample.
HP Printers - Used, Refilled, or Counterfeit
ink cartridge message
One of the following messages (or similar) displays and the printer does not print. They indicate
refilled or counterfeit cartridges are installed, but can also display when genuine HP cartridges
are depleted or almost depleted.
• Used, Refilled, or Counterfeit ink cartridge Detected
• Counterfeit ink cartridge Advisory
HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends
using genuine HP ink or toner supplies available from the HP Store. Go to HP Anti
Counterfeiting and Fraud Program for more information on using authentic HP cartridges.
If the error displays with genuine HP cartridges, select No, OK, or Continue. If the print job
completes, the issue is resolved but you might need to dismiss the message every time you print
until the cartridges are depleted. Otherwise continue with these steps to resolve the issue.
Reset the printer
Reset the printer to recover from printer errors or failures.
1. If your printer has a rechargeable battery, remove it.
2. With the printer turned on, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait 60 seconds.
5. Reconnect the power cord to a wall outlet and to the printer.
Note:
HP recommends plugging the printer directly into a wall outlet.
6. Turn on the printer to complete the reset.
Replace the problem ink cartridge
Installing a new cartridge can resolve ink-related errors.
1. Obtain a replacement cartridge.
o Printer is enrolled in Instant Ink. Replacement cartridges are part of your
subscription. If you have another Instant Ink cartridge on hand, install it.
Otherwise, contact HP Instant Ink support for a new cartridge.
o Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to
find and purchase compatible supplies. HP recommends genuine HP cartridges.
Note:
If you have a defective HP cartridge, it might be under warranty. Go to About
Original HP Cartridges for page yield and HP Limited Warranty information.
2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before
continuing.
3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the
slot.
4. Repeat these steps to replace any other cartridges indicated in the error message.
5. Close the door or lid to the cartridge access area, and then follow any instructions to align the
printer.
/