16
Troubleshoong
PROBLEM POSSIBLE CAUSE SOLUTION
The coee is not hot
enough.
The cup(s) and/or the brewing system are
cold.
The ground coee is too cold.
If making milk coee, the milk may not be
heated enough.
Preheat cups, brewing system, porta
lter and lter sieves.
If stored in the fridge, take out the
ground coee a while before use.
Heat/froth milk for longer, but not
above 65°C. The temperature can
be determined by using a
thermometer available from
www.andrewjamesworldwide.com
The coee drops from
the side of the boiler
outlet.
The porta lter is not aached properly.
There is some coee on the side of the
boiler outlet.
There is coee remaining on the group
head gasket.
The gasket is broken.
Make sure the porta lter is properly
engaged onto the boiler outlet,
lining up with the locked symbols.
Remove the coee grounds from the
group head using a so brush or
damp cloth.
Clean the gasket with a damp cloth.
Contact the aer sales support line
for a new gasket.
The pump makes a lot of
noise. *
The water container is empty.
The water container is not properly in
place.
Fill the container with water.
Li out the container and place it
back correctly.
No water will come out.* The water container is empty.
The water container is not properly in
place.
The porta lter is blocked.
The coee is too ne, or pressed down
too ghtly.
The machine has lime scale deposits.
Fill the container with water.
Li out the container and place it
back correctly.
Clean the porta lter.
Use more coarsely ground coee.
Descale the machine.