Toshiba Strata CTX User manual

December 2005

Telecommunication Systems Department

Strata

I

X

STRATA CIX & CTX

User Guide

IPT/DKT Telephone

Publication Information

TOSHIBA SINGAPORE PTE LTD, Telecommunication Systems

Department, reserves the right, without prior notice, to revise this

information publication for any reason, including, but not limited to,

utilization of new advances in the state of technical arts or to simply

change the design of this document.

Further, TOSHIBA SINGAPORE PTE LTD, Telecommunication

Systems Department, also reserve the right, without prior notice,

to make such changes in equipment design or components as

engineering or manufacturing methods may warrant.

TOSHIBA SINGAPORE PTE LTD,

TELECOMMUNICATION SYSTEMS DEPARTMENT

hereon, may be reproduced in any form or by any means — graphic,

electronic, or mechanical, including recording, taping, photocopying, or

information retrieval systems without express written permission of the

publisher of this material.

Strata and SmartMedia are registered trademarks of Toshiba Corporation.

Trademarks, registered trademarks, and service marks are the property

of their respective owners.

Following information is only for EU-member states:

The use of the symbol indicates that this product may not be treated as

household waste. By ensuring this product is disposed of correctly, you

will help prevent potential negative consequences for the environment

and human health, which could otherwise be caused by inappropriate

waste handling of this product. For more detailed information about the take-back and

recycling of this product, please contact your supplier where you purchased the product.

Strata CIX and CTX IPT/DKT Telephone 12/05 i

Contents

Introduction

Organization....................................................................................................................... ix

How to Use This Guide.......................................................................................................xi

Conventions ........................................................................................................................xi

Related Documents/Media.................................................................................................xii

Chapter 2 – The Basics

Important - Read First........................................................................................................11

What’s My Line? ............................................................................................................11

Chapter 1 – The Grand Tour

IPT2000-series Telephones..................................................................................................1

Fixed Buttons....................................................................................................................3

Flexible Buttons................................................................................................................3

Liquid Crystal Display......................................................................................................4

SoftIPT.................................................................................................................................5

SoftIPT Icons....................................................................................................................6

PDA ..................................................................................................................................6

DKT3000/3200-series Telephones ......................................................................................7

Fixed Buttons....................................................................................................................9

Flexible Buttons..............................................................................................................10

Liquid Crystal Display....................................................................................................10

Contents

Chapter 2 – The Basics

ii Strata CIX and CTX IPT/DKT Telephone 12/05

Spkr Button.....................................................................................................................13

Handset ...........................................................................................................................13

Dial Directory .................................................................................................................14

Answering a Call................................................................................................................15

Handset ...........................................................................................................................15

Speaker ...........................................................................................................................15

Handsfree Answerback...................................................................................................15

Switching Between Handset and Speakerphone.............................................................15

Message Waiting................................................................................................................16

Responding to a Lit Msg LED........................................................................................16

Turning On/Off MW LED on Another Extension..........................................................17

Microphone ........................................................................................................................17

Call Transfer ......................................................................................................................18

Conference Calls................................................................................................................20

Adding Voice Mail to a Conference...............................................................................21

Connecting Two Outside Lines ......................................................................................21

Conference Add/Split/Join/Drop ....................................................................................22

Hold....................................................................................................................................24

Exclusive Hold................................................................................................................24

Automatic Hold ..............................................................................................................24

Consultation Hold...........................................................................................................24

Volume Control .................................................................................................................25

LCD Contrast Adjustments................................................................................................25

Basic SoftIPT Functions ....................................................................................................26

Start the SoftIPT .............................................................................................................26

Making a Call .................................................................................................................26

Switching a Call to Your Headset ..................................................................................27

Creating a Directory .......................................................................................................27

Making a Call.....................................................................................................................13

Hot Dialing .....................................................................................................................13

Which Outgoing/Incoming Call Features Do I Have? ...................................................12

Contents

Chapter 3 – Advanced Operation

Strata CIX and CTX IPT/DKT Telephone 12/05 iii

Advisory Messages ............................................................................................................35

Account Code Calls ...........................................................................................................36

Verified/Non-Verified Account Codes...........................................................................36

Forced Account Codes....................................................................................................36

Voluntary Account Codes (Verified/Non-Verified).......................................................37

Alarm Notification Button .................................................................................................38

Automatic Busy Redial ......................................................................................................39

Automatic Callback ...........................................................................................................40

Background Music .............................................................................................................41

Call Forward ......................................................................................................................42

System.............................................................................................................................42

Station.............................................................................................................................42

Station Call Forward Categories.....................................................................................43

Call Forward Settings .....................................................................................................43

Station Call Forward Procedures....................................................................................44

Call Forward Examples ..................................................................................................45

Call History........................................................................................................................49

Call Park Orbits..................................................................................................................49

Call Recording....................................................................................................................53

Call Pickup.........................................................................................................................51

Group Pickup..................................................................................................................51

Ringing, Page or Held Call Pickup.................................................................................51

Call Waiting .......................................................................................................................55

Direct Inward System Access (DISA) ...............................................................................56

Direct Station Selection Buttons (Hotline) ........................................................................57

Chapter 3 – Advanced Operation

Using Your LCD................................................................................................................31

Soft Keys............................................................................................................................32

Soft Key Example...........................................................................................................33

Using the Directory to Call.............................................................................................27

Labeling Feature Buttons................................................................................................28

Contents

Chapter 3 – Advanced Operation

iv Strata CIX and CTX IPT/DKT Telephone 12/05

Off-hook Call Announce....................................................................................................64

Override Calls ....................................................................................................................65

Busy Override.................................................................................................................655

Do Not Disturb Override ................................................................................................65

Executive Override .........................................................................................................66

Destination Restriction/Traveling Class Override..........................................................66

Class of Service Override ...............................................................................................67

Privacy Override.............................................................................................................67

Paging ................................................................................................................................67

Answering a Page ...........................................................................................................68

All Call Page...................................................................................................................68

Emergency Page .............................................................................................................68

Privacy ...............................................................................................................................69

Redial .................................................................................................................................69

Speed Dial..........................................................................................................................70

Making a Call Using Speed Dial .......................................................................................70

Accessing System SD and Personal SD Directories.......................................................71

Storing a System/Station Speed Dial Number ...................................................................71

Advanced Speed Dial Operation ....................................................................................72

Tone/Pulse Dialing.............................................................................................................73

Echo Cancellation ..............................................................................................................62

Emergency Call..................................................................................................................62

Emergency Monitoring Station.......................................................................................62

Emergency Ringdown........................................................................................................63

Language Codes.................................................................................................................63

Microphone Cut-Off ..........................................................................................................63

Door Lock(s)......................................................................................................................60

Door Phone(s) ....................................................................................................................61

Distinctive Ringing ............................................................................................................58

Do Not Disturb...................................................................................................................59

Setting DND for Another Extension...............................................................................60

Contents

Strata CIX and CTX IPT/DKT Telephone 12/05 v

Chapter 4 – IPT2008-SDL LCD Features

Internal Directory and External Directory......................................................................82

Storing Personal Speed Dial Names...............................................................................83

Web Access........................................................................................................................85

Info Manager......................................................................................................................87

Stocks..............................................................................................................................88

Weather...........................................................................................................................89

News ...............................................................................................................................90

Calendar..........................................................................................................................91

Cycle...............................................................................................................................93

Configure ........................................................................................................................93

Chapter 5 – DKT3014C/3214C-SDL LCD Features

Directory and Speed Dial Listings.....................................................................................99

Direct Station Selection ..................................................................................................99

System Speed Dial and Personal Speed Dial................................................................101

Internal Directory and External Directory....................................................................101

Storing Personal Speed Dial Names.............................................................................102

Chapter 4 – IPT2008-SDL LCD Features

Buttons ...............................................................................................................................78

Fixed Buttons..................................................................................................................78

Navigation Buttons .........................................................................................................78

Idle Display........................................................................................................................79

Left and Right Tab Soft Keys.........................................................................................80

Directory and Speed Dial Listings.....................................................................................81

Direct Station Selection ..................................................................................................81

System Speed Dial and Personal Speed Dial..................................................................82

Uniform Call Distribution..................................................................................................74

Login/Logout ..................................................................................................................74

Contents

Chapter 6 – User Programming

vi Strata CIX and CTX IPT/DKT Telephone 12/05

Chapter 8 – My Phone Manager

Calling a Station ...........................................................................................................118

Transferring to an Idle Station......................................................................................118

Call Transfer with Camp-on .........................................................................................119

Call Answering (Outside Line).....................................................................................119

Speed Dial.....................................................................................................................119

Paging ...........................................................................................................................120

Call Forward Override (DSS Override)........................................................................120

Users..............................................................................................................................121

Prerequisites.....................................................................................................................122

Log In...............................................................................................................................123

Main Screen.....................................................................................................................124

Program Menu..............................................................................................................125

Changing a One Touch Button .....................................................................................108

To Use a One Touch Button .........................................................................................109

Setting/Changing a Personal Speed Dial Code.............................................................109

Feature Codes...................................................................................................................110

LED Indicator Details ......................................................................................................114

Chapter 7 – ADM/DSS Console

ADM ................................................................................................................................116

Buttons and LEDs.........................................................................................................116

DSS Console ....................................................................................................................117

DSS Buttons..................................................................................................................117

Setting/Changing a Flexible Button’s Function ...........................................................107

One Touch Buttons ..........................................................................................................108

Chapter 6 – User Programming

Programming Feature Buttons .........................................................................................105

User Programming Mode .............................................................................................106

Flexible Button Codes......................................................................................................106

Contents

Chapter 8 – My Phone Manager

Strata CIX and CTX IPT/DKT Telephone 12/05 vii

Telephone Settings...........................................................................................................149

Directory Number and CO Line ......................................................................................149

Advisory Message Edit Screen ........................................................................................150

System Speed Dial ...........................................................................................................151

Account Code...................................................................................................................152

DISA Code.......................................................................................................................154

Key/Button Programming.............................................................................................131

Speed Dial Setting ........................................................................................................134

Call Forward Setting.....................................................................................................139

Activate Button.............................................................................................................142

DND Activating............................................................................................................145

Display Dial Code............................................................................................................146

Advisory Messages ..........................................................................................................147

System Speed Dial ...........................................................................................................148

Super User........................................................................................................................149

Advanced Settings ........................................................................................................134

DKT Phone Setting.......................................................................................................136

Call Forward/DND...........................................................................................................139

Appendix A – Centrex Application

Flexible Directory Numbering.........................................................................................155

Centrex Feature Buttons ..................................................................................................155

Ringing Repeat.................................................................................................................155

Delayed Ringing ..............................................................................................................156

Normal User.....................................................................................................................128

Log Out............................................................................................................................128

Telephone Settings...........................................................................................................129

Pop-up Windows..........................................................................................................126

Telephone System.........................................................................................................127

Super User Options.......................................................................................................127

About................................................................................................................................128

Contents

Appendix B – Button Labels

viii Strata CIX and CTX IPT/DKT Telephone 12/05

Appendix B – Button Labels .....................................................................................157

Index ....................................................................................................................................161

Strata CIX and CTX IPT/DKT Telephone 12/05 ix

Introduction

This user guide describes how to use the Toshiba Strata series telephone products with

Strata CIX670 and CIX100 telephone systems:

• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)

• Strata DKT3000/3200- and 2000-series digital telephones

• Strata Digital Add-on Module (DADM)

• Strata IP Add-on Module (IADM2020)

• Strata Direct Station Selection (DSS) console

• SoftIPT

Organization

•Chapter 1 – The Grand Tour provides an overview of the IP and digital

telephones.

•Chapter 2 – The Basics covers the basic telephone and SoftIPT features that you

need to know.

•Chapter 3 – Advanced Operation includes an explanation of Soft Key

operations. Features are presented alphabetically and, when applicable, include

LCD information.

•Chapter 4 – IPT2008-SDL LCD Features describes how to use the

IPT2008-SDL

•Chapter 5 – DKT3014C/3214C-SDL LCD Features explains features and

functions of the DKT3014 telephone.

Introduction

Organization

xStrata CIX and CTX IPT/DKT Telephone 12/05

•Chapter 6 – User Programming explains how to program Flexible Button

features, set One Touch buttons, change Personal Speed Dial numbers, as well as

other user programmable functions.

•Chapter 7 – ADM/DSS Console explains how to use these consoles with the

available with your Strata CIX system.

•Appendix A – Centrex Application describes the Centrex features which may be

available with your Strata CIX system.

•Appendix B – Button Labels lists the feature button designations of the 3000-

series digital telephone models.

•Chapter 8 – My Phone Manager explains the usage of telephone administration

by individual phone users.

Introduction

How to Use This Guide

Strata CIX and CTX IPT/DKT Telephone 12/05 xi

How to Use This Guide

This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series,

DKT3000/3200- and DKT2000-series telephones and their features. Most

telephone users can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide”

instead of this guide.

Conventions

Conventions Description

Note

Elaborates specific items or references other information. Within some

tables, general notes apply to the entire table and numbered notes apply to

specific items.

Important! Calls attention to important instructions or information.

Extension

Number

Press to answer a call to the Extension Number. Each station can have

multiple extension buttons. Incoming calls ring the extension button(s)

from the top down. For example, station 10's extensions ring 10-1 first,

then 10-2, 10-3, and 10-4. A station is considered busy when all

extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the

terms Extension Number and Phantom Extension Number will be

used in this document in lieu of PDN and PhDN.

Arial Bold Represents telephone buttons.

+

shows a multiple PC keyboard or telephone button entry. Entries without

spaces between them show a simultaneous entry.

Example: Delete+Enter.

Entries with spaces between them show a sequential entry.

Example: # + 5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

See Figure 10 Grey words within the printed text denote cross-references.

Introduction

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