3com 3C2000 User manual

3Com Gigabit Network Interface Card

3C2000

User Guide

http://www.3com.com/

http://support.3com.com/registration/frontpg.pl

Published April 2003

User guide version 1.0

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Contents

1 Introduction 1

2 Installing and Connecting the NIC 3

3 Windows XP Driver Installation 9

4 Windows 2000 Driver Installation 13

5 Windows Me Driver Installation 17

6 Windows 98 SE Driver Installation 21

7 Windows NT 4.0 Driver Installation 25

8 Linux Driver Installation 29

9 Novell NetWare Driver Installation 31

10 Installing and Using the 3Com Connection Assistant 37

11 Using the Virtual Cable Tester 39

12 Troubleshooting 41

A Specifications 45

B Technical Support 47

C Warranty Information 51

D Regulatory Information 53

Contents

1

Introduction

This guide describes how to install and configure the 3Com

®

3C2000 Gigabit Network

Interface Card (NIC) in the following operating system (OS) environments:

• Windows XP

• Windows 2000

• Windows Millennium Edition (Me)

• Windows 98 SE

• Windows NT 4.0

• Linux 2.4

• Novell NetWare 5.1 and 6.0

Package Contents

• 3Com 3C2000 Gigabit NIC

Keep the NIC in its package until ready for installation.

• 3Com Installation CD with driver software and user guide

If the Windows autorun feature is enabled on your system, the

3Com

Master Navigator launches automatically when you insert the

3Com

Installation CD. See “Using the Master Navigator” on page 6 for more

information.

NOTE: Inform your network supplier of any missing or damaged items. If you

need to return the NIC, you must use the original (or equivalent) packaging.

1 Introduction

2

3

2

Installing and Connecting the NIC

Before installing the NIC, make sure your PC meets the requirements listed below.

Hardware Requirements

• Pentium-based PC that meets software requirements for the following operating

systems:

• Windows XP with latest service pack

• Windows 2000 with latest service pack

• Windows Me with latest service pack

• Windows 98 SE with latest service pack

• Windows NT 4.0 with latest service pack

• Linux 2.4

• Novell NetWare 5.1 or 6.0

• One open PCI slot

• PCI v2.2 33/66 MHz

• 128 MB RAM (minimum)

Safety Precautions

Observe the following safety precautions.

WARNING: The NIC is being installed in a system that operates with voltages

that can be lethal. Before you remove the cover of your system, you must

observe the following precautions to protect yourself and to prevent damage to

the system components:

• Remove any metallic objects or jewelry from your hands and wrists.

• Use only insulated or nonconducting tools.

• Verify that the system is powered off and unplugged before removing the

cover.

• Install or remove the NIC in a static-free environment only. The use of a

properly grounded wrist strap (or other personal anti-static device) and an

anti-static mat are strongly recommended.

2 Installing and Connecting the NIC

4

Pre-Installation Checklist

1 Check that your system meets the hardware and software requirements listed

under

“Hardware Requirements” in the previous section.

2 Verify that your system is using the latest BIOS.

3 Review the information in the readme.txt file on the 3Com Installation CD for

important information not available at the time this user guide was created.

4 If your system is active, shut it down.

5 When shut down is complete, turn the power off and unplug the system.

6 Holding the NIC card by the edges, remove it from its shipping package and place

it on an anti-static surface.

7 Check the NIC for visible signs of damage, particularly on the edge connector.

Never attempt to install any damaged NIC. If the NIC is damaged, report it to your

supplier.

Installing the NIC

1 Review the safety precautions and pre-installation checklist.

2 Before installing the NIC, ensure the system power is off, the system is unplugged

from the power outlet, and that proper electrical grounding procedures have been

followed.

3 Remove the system cover, and select any empty PCI slot. If you do not know how

to identify a PCI slot, refer to your system documentation.

4 Remove the blank cover plate from the slot that you selected.

5 Holding the NIC by the edges, align the connector edge of the NIC with the PCI

connector dock.

6 Applying even pressure at both corners of the NIC, push the NIC until it is firmly

seated in the PCI slot.

When properly seated, the port connector on the NIC will be aligned with the slot

opening, and its faceplate will be flush against the system chassis.

7 Secure the NIC in the PCI slot.

8 Replace the system cover, disconnect any personal anti-static devices, and plug

the system back in.

9 Turn the system power on.

After the system returns to normal operation, the NIC hardware is fully installed.

The next step is to connect the network cable.

CAUTION: Do not use excessive force when seating the NIC, as this may

damage the system or the NIC. If the NIC resists seating, remove it from the

system, realign it, and try again.

Connecting the Network Cable

5

Connecting the Network Cable

The NIC has one RJ-45 connector for attaching it to an Ethernet copper-wire segment.

When automatic link negotiation is disabled, the port can be configured for 10 Mbps or

100 Mbps signaling at either half-duplex or full-duplex operation, as well as 1000 Mbps

signaling at full-duplex operation.

To connect a network cable to the NIC:

1 Prepare an appropriate cable.

The following table lists the cable characteristics for connecting to

10/100/1000BASE-T ports:

2 Connect one end of the cable to the NIC.

3 Connect the other end of the cable to an RJ-45 Ethernet network port.

The next step is to install the NIC driver and software.

Installing NIC Software

This section describes how to install the NIC driver and software in Windows using

the 3Com Master Navigator.

1 Insert the 3Com Installation CD.

The Master Navigator launches automatically. If it does not launch, run

LAUNCH.EXE from the 3Com Installation CD.

2 Select NIC Software, and then follow the prompts on the screen.

Port Type Connector Media Maximum Distance

10BASE-T RJ-45 CAT 3, 4, or 5 UTP 100 meters (325 feet)

100BASE-T RJ-45 CAT 5 UTP (two pair) 100 meters (325 feet)

1000BASE-T RJ-45 CAT 5/CAT 5e (four pair) 100 meters (325 feet)

NOTE: 1000BASE-T signaling requires four twisted pairs of Category 5

balanced cabling, as specified in ISO/IEC 11801:1995 and EIA/TIA-568-A

(1995) and tested using procedures defined in TIA/EIA TSB95.

NOTE: For driver installation and configuration instructions on non-Windows

operating systems, or if you do not want to use the 3Com Master Navigator,

refer to the software configuration chapter for that specific driver.

2 Installing and Connecting the NIC

6

Using the Master Navigator

When you allow the Windows autorun feature to launch the Welcome Screen of

the 3Com Master Navigator, you can select from the options listed below.

• User Guide

View, print, or copy the user guide.

The user guide is in Adobe Acrobat PDF format. You can also place a copy of the

user

guide on your hard drive and place a link to it in the Windows Start, Programs

listing.

• NIC Software

Install your NIC or improve the performance, control, and management of your

current network.

NOTE: If the Windows autorun feature is not enabled, run LAUNCH.EXE

from the 3Com Installation CD.

NOTE: You must have Adobe Acrobat installed to view the user guide.

Installing NIC Software

7

• Other Software

Install other helpful utilities and programs.

These programs include the 3Com Connection Assistant, the Virtual Cable Tester,

and Adobe Acrobat Reader 5.1.

For more information on these programs, see Chapter 10, “Installing and Using

the 3Com Connection Assistant.” and Chapter 11, “Using the Virtual Cable

Teste r.”

• Create Diskettes

Create a set of installation diskettes for the following operating systems:

• Windows XP

• Windows 2000

• Windows Me

• Windows 98 SE

• Windows NT 4.0

You can also use the MakeDisk (SETUP.EXE) utility on the Installation CD to

create diskettes.

• Register Product

Register online. You must register your product to obtain support, upgrades, and

new product information.

2 Installing and Connecting the NIC

8

9

3

Windows XP Driver Installation

If you do not want or cannot use the 3Com Master Navigator on your system, use the

following procedure to install the drivers for Windows XP.

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 The NIC is installed. See “Installing the NIC” on page 4.

3 You have Network Administrator privileges.

Installing the Driver

To install the driver:

1 Turn on the power to the PC.

Windows detects the NIC. The Found New Hardware Wizard starts and detects a

new Ethernet Controller.

2 Insert the 3Com Installation CD in the CD-ROM drive.

If the main menu appears, click Exit.

3 The Found New Hardware Wizard searches the CD and displays

3Com

Gigabit NIC.

4 Click Next.

The driver is copied to the hard disk.

5 Click Finish.

The driver is installed.

Verifying Successful Installation

To verify successful NIC installation:

1 Open the Windows Start menu, and then select Control Panel.

2 Double click Network Connections.

3 Check connections in the LAN or High-Speed Internet window.

NOTE: Verify that the Windows operating system has been upgraded to the

latest version and latest service pack. Also, make sure that the system has

the correct BIOS and firmware installed to ensure the system works correctly.

3 Windows XP Driver Installation

10

Modifying Configuration Parameters

Although the default values should be appropriate in most cases, you may change any

of the available options to meet the requirements of your specific system:

1 Open the Windows Start menu, and then select Control Panel.

2 Double-click System.

3 Click the Hardware tab, and then click Device Manager.

The Device Manager window appears.

4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of installed NICs.

5 Double-click the Gigabit Ethernet NIC you want to configure.

The Gigabit Ethernet Properties window appears, showing the General tab.

6 Click the Advanced tab.

A window displaying the list of configurable parameters (and default values) for the

NIC appears.

7 Change the parameters as desired.

Click the options listed under Properties and then use the pull-down window under

Value to change the default or assigned value.

The following parameters are available (default values are listed in bold).

NOTE: These parameters and options are subject to change and may vary

from those listed in this user guide.

Parameter Option(s)

802.1p Support: • Disable

• Enable

FlowControl • Asymmetrical and Symmetrical

• Asymmetrical Flow Control

• No Flow Control

• Symmetrical Flow Control

Hardware Checksumming • Off

• On

Interrupt Moderation • Off

• On

Log Status Messages • All Messages

• Errors

• None

• Status Messages

• Warnings

Max IRQ per Sec • 5000

• 1000 - 30000 (range)

Maximum Frame Size • 1514

• 64 - 9014 (range)

Modifying Configuration Parameters

11

8 When configuration is complete, click OK to accept the settings.

9 Reloading your driver is recommended. To do so:

a Right-click My Network Places.

b Right-click the NIC and select Disable.

The driver is unloaded.

c Right-click the NIC and select Enable.

The driver is reloaded.

10 Verify that the NIC port LEDs operate as described in the table in “Checking Port

LEDs” on page 43.

Media Type • 10 Mb, Full Duplex

• 10 Mb, Half Duplex

• 100 Mb, Full Duplex

• 100 Mb, Half Duplex

• 1000 Mb, Full Duplex

• Auto

Network Address • Value:

• Not Present

Number of Receive Buffers • 50

• 3 - 500 (range)

Number of Transmit Buffers • 50

• 4 - 200 (range)

Wake up Capabilities • Both

• Magic Packet

• None

• Wake Up Frame

3 Windows XP Driver Installation

12

Removing the Driver Software

Windows XP automatically detects the installation of new hardware. However,

Windows XP does not automatically detect removal of driver software. You must first

uninstall the NIC driver software before physically removing the NIC from the PC.

To remove the NIC driver and associated software:

1 Start Windows XP and log in.

You must have Network Administrator privileges to uninstall the driver software.

2 Select Start, and then Control Panel.

The Control Panel window appears.

3 Double-click Administrative Tools, and then Computer Management.

4 The Computer Management window appears. In the left window, click on the plus

sign (+) next to System Tools, and then click on Device Manager.

5 Click Network adapters, and then right-click on the 3Com NIC that you want to

remove.

6 Select Uninstall.

7 When the Confirm Device Removal window appears, click OK.

The driver and associated software are removed from the system. You can now

shut down the system and physically remove the NIC.

NOTE: You must uninstall the driver before removing the NIC and moving it

to a different slot.

13

4

Windows 2000 Driver Installation

If you do not want or cannot use the 3Com Master Navigator on your system, use the

following procedure to install the drivers for Windows 2000.

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 The NIC is installed. See “Installing the NIC” on page 4.

3 You have Network Administrator privileges.

Installing the Driver

To install the driver:

1 Turn on the power to the PC.

Windows detects the NIC. The Found New Hardware Wizard starts and detects a

new Ethernet Controller.

2 Insert the 3Com Installation CD in the CD-ROM drive.

If the main menu appears, click Exit.

3 Click Next to continue from the Found New Hardware Wizard screen.

4 Click Next to let Windows search for a suitable driver.

5 Click Next to proceed with the search.

Windows detects the driver for this device.

6 Click Next.

The driver is copied to the hard drive.

7 Click Finish.

The driver is installed.

Verifying Successful Installation

To verify successful NIC installation:

1 Right-click My Network Places and select Properties from the menu.

2 Check connections in the Network and Dial-up Connections window.

NOTE: Verify that the Windows operating system has been upgraded to the

latest version and latest service pack. Also, make sure the correct BIOS and

firmware are installed to ensure the system works correctly.

4 Windows 2000 Driver Installation

14

Modifying Configuration Parameters

Although the default values should be appropriate in most cases, you may change any

of the available options to meet the requirements of your specific system:

1 On the Windows Desktop, right-click the My Computer icon and select Properties

from the pop-up menu.

The System Properties window appears.

2 Click the Hardware tab and then click Device Manager.

The Device Manager window appears.

3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of NICs currently configured.

4 Double-click the Gigabit Ethernet NIC you want to configure.

The Gigabit Ethernet Properties window appears, showing the General tab.

5 Click the Advanced tab.

A window showing the list of configuration parameters (and default values) for the

NIC

appears.

6 Change the parameters as desired.

Click the options listed under Properties and then use the pull-down window under

Value to change the default or assigned value.

The following parameters are available (default values are listed in bold).

NOTE: These parameters and options are subject to change and may vary

from those listed in this user guide.

Parameter Option(s)

802.1p Support: • Disable

• Enable

FlowControl • Asymmetrical and Symmetrical

• Asymmetrical Flow Control

• No Flow Control

• Symmetrical Flow Control

Hardware Checksumming • Off

• On

Interrupt Moderation • Off

• On

Log Status Messages • All Messages

• Errors

• None

• Status Messages

• Warnings

Max IRQ per Sec • 5000

• 1000 - 30000 (range)

Modifying Configuration Parameters

15

7 When configuration is complete, click OK to accept the settings.

8 Reloading your driver is recommended. To do so:

a Right-click My Network Places.

b Right-click the NIC and select Disable.

The driver is unloaded.

c Right-click the NIC and select Enable.

The driver is reloaded.

9 Verify that the NIC port LEDs operate as described in the table in “Checking Port

LEDs” on page 43.

Maximum Frame Size • 1514

• 64 - 9014 (range)

Media Type • 10 Mb, Full Duplex

• 10 Mb, Half Duplex

• 100 Mb, Full Duplex

• 100 Mb, Half Duplex

• 1000 Mb, Full Duplex

• Auto

Network Address • Value:

• Not Present

Number of Receive Buffers • 50

• 3 - 500 (range)

Number of Transmit Buffers • 50

• 4 - 200 (range)

Wake up Capabilities • Both

• Magic Packet

• None

• Wake Up Frame

4 Windows 2000 Driver Installation

16

Removing the Driver Software

Windows 2000 automatically detects the installation of new hardware. However,

Windows 2000 does not automatically detect removal of driver software. You must first

uninstall the NIC driver software before physically removing the NIC from the PC.

To remove the NIC driver and associated software:

1 Start Windows 2000 and log in.

2 Open the Windows Start menu and select Settings, and then Control Panel.

3 Double-click the Add/Remove Hardware Wizard.

The Add/Remove Hardware Wizard window appears.

4 Click Next.

The Choose a Hardware Task window appears.

5 Click Uninstall/Unplug a device (recommended), and then click Next.

Choose this option to uninstall a device or to prepare your system for unplugging a

device.

The Choose a Removal Task window appears.

6 Click Uninstall a device (recommended), and then click Next.

This option permanently uninstalls a device and its driver.

The Installed Devices on Your Computer screen appears.

7 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Next.

8 In the Uninstalled Devices window, click Yes, I want to uninstall this device, and

then click Next.

The Completing the Add/Remove Hardware Wizard window appears.

9 Click Finish.

The driver and associated software are removed from the system. You can now

shut down the system and physically remove the NIC.

NOTE: You must uninstall the driver before removing the NIC and moving it

to a different slot.

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3com 3C2000 User manual

3com 3C2000 User manual

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