Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2018, 2019 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: February 2019
First Edition: May 2018
Document Part Number: L19433-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Power button, speakers, and vent .................................................................................................... 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 17
Computer components ........................................................................................................................................ 17
Display assembly components ............................................................................................................................ 21
Mass storage devices ........................................................................................................................................... 23
Cables ................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 26
Tools required ...................................................................................................................................................... 26
Service considerations ......................................................................................................................................... 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 27
Workstation guidelines ..................................................................................................................... 27
Electrostatic discharge information .................................................................................................................... 27
Generating static electricity .............................................................................................................. 28
Preventing electrostatic damage to equipment ............................................................................... 28
Personal grounding methods and equipment .................................................................................. 29
Grounding the work area ................................................................................................................... 29
Recommended materials and equipment ........................................................................................ 29
Packaging and transporting guidelines .............................................................................................................. 30
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 31
Preparation for disassembly ............................................................................................................................... 31
Component replacement procedures .................................................................................................................. 31
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 34
Display assembly ............................................................................................................................... 35
Hard drive .......................................................................................................................................... 45
WLAN module .................................................................................................................................... 47
Solid-state drive ................................................................................................................................ 49
Memory module ................................................................................................................................ 50
Card reader board .............................................................................................................................. 51
USB board .......................................................................................................................................... 52
TouchPad ........................................................................................................................................... 53
Lock bracket ...................................................................................................................................... 55
Fan(s) ................................................................................................................................................. 56
Heat sink ............................................................................................................................................ 58
System board .................................................................................................................................... 61
Speakers ............................................................................................................................................ 63
Power connector cable ...................................................................................................................... 64
Top cover with keyboard ................................................................................................................... 65
6 Using Setup Utility (BIOS) ............................................................................................................................. 66
Starting Setup Utility (BIOS) ................................................................................................................................ 66
Updating Setup Utility (BIOS) .............................................................................................................................. 66
Determining the BIOS version ........................................................................................................... 66
Downloading a BIOS update .............................................................................................................. 67
7 Using HP PC Hardware Diagnostics ................................................................................................................ 68
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71
vi
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
8 Backing up, restoring, and recovering ........................................................................................................... 73
Backing up information and creating recovery media ........................................................................................ 73
Using Windows tools ......................................................................................................................... 73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 73
Restoring and recovery ........................................................................................................................................ 74
Restoring, resetting, and refreshing using Windows tools .............................................................. 74
Recovering using HP Recovery media ............................................................................................... 74
Changing the computer boot order ................................................................................................... 74
9 Specications .............................................................................................................................................. 75
10 Power cord set requirements ...................................................................................................................... 76
Requirements for all countries ............................................................................................................................ 76
Requirements for specic countries and regions ................................................................................................ 76
11 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion 15 Laptop PC
Model numbers:
15-cw0000~15-cw0999, 15-cw1000~15-cw1999
15z-cw000, 15z-cw100
Processors AMD® Ryzen™ mobile processors with Radeon™ Vega Graphics:
Ryzen 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-3300U (2.1 GHz, turbo up to 3.5 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 5 MB L2 + L3 cache, 2400 MHz, dual core, 15 W
AMD Ryzen 5-2500U processor (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
AMD Ryzen 3-2300U processor (2.0 GHz, turbo up to 3.4 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
AMD Ryzen 3-2200U processor (2.5 GHz, turbo up to 3.4 GHz), 1 MB L2 cache, 2400 MHz, dual core, 15 W
AMD dual-core A9-series processor:
AMD A9-9425 processor (3.1 GHz, turbo up to 3.7 GHz), 1 MB L2 cache, 2133 MHz, dual core, 15 W
Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Supports PX7
Supports FreeSync (FHD displays only)
Supports MR ready (minimum Ryzen 5 processor, Vega 8 Mobile Graphics)
Internal graphics:
AMD Radeon RX Vega 10 Mobile Graphics (Ryzen 7 3700U processor)
AMD Radeon Vega 8 Mobile Graphics (Ryzen 5 3500U, 2500U processors)
AMD Radeon Vega 6 Mobile Graphics (Ryzen 3 3300U, 2300U processors)
AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 3200U, 2200U processors)
AMD Radeon R5 (A9 processor)
Hybrid graphics:
AMD Radeon 535 with 2048 MB Graphic Controller (A9 processor)
Panel 15.6 in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio, narrow bezel:
HD (1366 × 768), BrightView, SVA, 220 nits
HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
HD (1366 × 768), anti glare, SVA, 220 nits
Full high-denition (FHD) (1920 × 1080), BrightView, UWVA, 220 nits
FHD (1920 × 1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel, multi-touch
enabled
FHD (1920 × 1080), anti glare, UWVA, 220 nits
FHD (1920 × 1080), anti glare, SVA, 220 nits
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
DDR4-2400 dual channel support (Ryzen processors)
DDR4-1866 dual channel support (A9 processor)
Supports up to 16 GB of system memory in the following congurations:
16384 MB (8192 MB × 2)
12288 MB (8192 MB × 1 + 4096 MB× 1)
8192 MB (8192 MB × 1 or 4096 MB × 2)
6144 MB (4096 MB × 1 + 2048 MB × 1)
4096 MB (4096 MB × 1)
Storage Support for all 7.0 mm/7.2 mm, SATA, 2.5 inch hard drives:
Support for solid-state drive + hard drive
Support for M.2 SATA/PCIe solid-state drive
Accelerometer/Hard drive protection support
Single hard drive congurations:
1 TB, 5400 rpm, 7.2 mm
Dual storage congurations:
128 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
M.2 SATA-3, TLC, solid-state drive:
256 GB
128 GB
M.2, PCIe, NVMe, solid-state drive:
512 GB, TLC
512 GB, value
256 GB, value
Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, 88° wide eld of vision
1080p by 30 frames per second
Supports Windows® Hello
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide eld of vision
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Audio Audio brand: B&O
Audio control panel: B&O Audio Control
Supports HP Audio Boost
Dual speakers
RJ-45 (network)
jack
Integrated 10/100/1000 NIC
Wireless Compatible with Miracast-certied devices
Turbo Lite WLAN SVTP
Integrated wireless options with dual antennas (M.2/PCIe):
Intel Dual band wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth® 4.2 Combo Adaptor (non-vPro)
Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) D1
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Integrated wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter
External media
cards
HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-push insertion/removal
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v1.4 supporting up to 1920 × 1080 @ 60Hz
RJ-45 (network) jack
USB 3.1 ports (2, right side)
USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer
Keyboard/
TouchPad
Keyboard
Full-sized, two coat paint, island-style keyboard with numeric keypad
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad
TouchPad
Image sensor
MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Power
requirements
Battery
3-cell, 41 Whr, 3.55 Ahr, prismatic/polymer battery
4-cell, 45 Whr, 3.90 Ahr, prismatic/polymer battery
Supports battery fast charge
AC adapter
65 W HP Smart AC adapter (EM) with power cord
65 W HP Smart AC adapter with power cord
45 W HP Smart AC adapter with power cord
Power cord
1.0 m conventional power cord with a C5 connector
Security Kensington Nano Security Slot
Support for Trusted Platform Module (fTPM) 2.0
U2F (Universal 2nd Factor Authentication)
Operating
system
FreeDOS 2.0
Windows 10 Home 64
Windows 10 Home 64 Web/Kiosk
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Web/Kiosk
Windows 10 Home 64 Plus QVC
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 QVC
4 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 S
Windows 10 Home 64 S Web/Kiosk
Windows 10 Home 64 S Entry
Windows 10 Home 64 S Entry Web/Kiosk
Windows 10 Home 64 S Entry QVC
Windows 10 Home 64 S QVC
Windows 10 Home 64 S Single Language
Windows 10 Home 64 S Value
Windows 10 Home 64 S Value Web/Kiosk
Windows 10 Home 64 S Value QVC
Windows 10 Pro 64
Windows 10 Pro 64 Web/Kiosk
Serviceability End user replaceable parts:
AC adapter
5
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory card reader.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(4) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged.
Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.
Amber: The AC adapter is connected and the battery is charging.
O: The battery is not charging.
(5) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
(2) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
(4) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
(5) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and then select
HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Left side 7
Display
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antenna(s)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: Depending on the model, your computer may have one or
two wireless antennas. If your computer has a single antenna, it will
be located on the right side.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon..
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Table 2-4 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera(s) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon..
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Table 2-5 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Table 2-6 Lights and their descriptions
Component Description
(1) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light On: Computer sound is o.
O: Computer sound is on.
Keyboard area 11
Power button, speakers, and vent
Table 2-7 Power button, speakers, and vent and their descriptions
Component Description
(1) Power button When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Right-click the Power icon , and then select Power
Options.
(2) Speakers Produce sound.
(3) Vent Enables air ow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
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