Avaya CS1000 User manual

Nortel Communication Server 1000

DECT Messenger Installation

and Commissioning — Book 1

Release: 7.0

Document Revision: 02.01

www.nortel.com

NN43120-301

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Nortel Communication Server 1000

Release:

7.0

Publication: NN43120-301

Document release date: 4 June 2010

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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3

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Contents

New in this release 9

Features 9

Other changes 9

General - Install PC 11

Before you begin 11

Installing DECT Messenger components 12

Install PC - Step 1a - Adobe Acrobat Reader 17

Installing Adobe Acrobat Reader 17

Install PC - Step 1b - Microsoft Data Access Components

(MDAC) 23

Overview 23

MDAC version checker 23

MDAC 2.8 25

Installing MDAC 25

Install PC - Step 1c - WinZip 29

Install WinZip 29

Install PC - Step 1d - TCP Monitor 37

Copying TCP Monitor to the hard disk 37

Install PC - Step 1e - License Manager 39

Install PC - Step 1f - Database Engine 51

Microsoft Access 2000 52

Microsoft SQL Server 2000 and Microsoft SQL Server 2005 52

Before you start 52

Transaction log maintenance 57

Microsoft SQL Server 2000 Desktop Engine 59

Microsoft SQL Server 2005 Express 64

Configure and manage SQL Server Express 78

Documentation and samples 78

Adjust the SQL Server Configuration Manager 78

Adjust the SQL Server Surface Area Configuration 81

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Install SQL Server Management Studio Express 85

Restore Messenger DATA database 90

Adjust the configuration 94

Install PC - Step 2 - Nortel DECT Messenger 95

Installing the DECT Messenger 95

Launching the application 101

General install - Installing Nortel DECT Messenger Templates 102

Technical information 105

General remarks 108

Install PC - Step 3 - National Instruments 111

Installing the FieldPoint Explorer software 111

Installing DataSocket 4.0 116

Launching FieldPoint Explorer 121

Installing latest firmware 136

Using the eIO module 144

Accessing troubleshooting resources 146

Install PC - Step 4 - Web Server 151

Installing ODBC 151

If you plan to use an SQL Server 155

SQL Server 2005 Express 156

SQL Server 2000 Desktop Engine 160

Installing Apache Web Server 2.0.55 165

Install PHP 172

Configuring PHP 180

Install PC - Step 5 - eSMTP_Server 185

Installing the Microsoft SMTP service component 185

Configuring the Microsoft SMTP service 187

Install PC - Step 6 - eCONFIG 199

Before you begin 199

Installing eCONFIG 200

Using eCONFIG 203

Editing eCONFIG.ini 205

Install PC - Step 7 - Dialogic 225

Overview 225

Meet installation requirements 225

Install the board 227

Install Dialogic SR6 for Windows 228

Launch the Dialogic Configuration Manager 235

Install VBVOICE 4.4 runtime 240

Start eVBVOICE 250

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Install PC - Upgrade DECT Messenger 253

Introduction 253

Configuration database 253

Recommended approach 253

Upgrading to release 4.0 254

Upgrade DECT Messenger from 2.8 to 4.0 254

Upgrade DECT Messenger from 2.9 to 4.0 259

Upgrade DECT Messenger from 3.0 to 4.0 263

Upgrade DECT Messenger within release 4.0 267

Naming conventions 268

Applying updates 268

Installing add-ons 269

New build 270

Install PC - Reinstalling Nortel DECT Messenger 271

Module eAPI 275

Introduction 275

Limitations 275

Basic architecture 275

Message format 276

Introduction to a sockets client 277

More extended program 279

Real-world examples 280

Module - eAPI sample 281

Module - eASYNC 293

Overview 293

Module - eBACKUP 301

Module - eCAP 309

Overview 309

Functional description 312

ARGINA 313

GENT 318

TYCO 323

Module - eESPA 333

Manufacturer ESPA and model BASE 333

Overview 333

Functional description 337

Manufacturer ESPA and model ASCOM 341

Manufacturer ESPA and model VSK 341

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

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Module - eESPA - sample 347

Module - eDMSAPI 351

Overview 351

Overview of CSTA_Service.EXE 356

Module - eFR 363

Introduction 363

Basic overview 363

Overview of monitoring 364

Overview of notification 365

Install module eFR 366

Launch module eFR 366

License module eFR 367

Configure module eFR 367

Destinations 368

Destinations planning 368

Destinations configuration 369

Monitoring 375

Monitoring type DISK 376

Monitoring type PING 379

Monitoring type NETSTAT 382

Sample e-mail 386

Module - eGRID 389

Module - eIO 397

Overview 397

Startup 397

eIO Modules 400

Module - eKERNEL 409

General 409

License Manager 410

Equipment and Functionality models 411

External interfaces 414

Database 414

TCP Connections 415

Logging 415

Menu options 415

Watchdog 415

Guarding 416

Module - eLICENSE 419

License mechanism 419

Ordering 419

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Install module eLICENSE 419

Run module eLICENSE 420

Applying the key 422

Disaster recovery 423

Module - eLOCATION 425

Initialization 426

Program activity 428

Architecture 430

Module - eSMS 441

Architecture 441

Siemens TC35i module 441

SMS service 443

eSMS module 446

Outbound messaging 449

Inbound messaging 451

Configuration 453

Web interface 457

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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New in this release

The following sections detail what’s new in DECT Messenger Installation

and Commissioning (NN43120-301) for Release 7.0:

•

“Features” (page 9)

•

“Other changes” (page 9)

Features

There have been no updates to the feature descriptions in this document.

Other changes

For a detailed history of past releases of this document, see the following

table.

Table 1

Revision history

June 2010 Standard 02.01. This document is up-issued to support Nortel Communication

Server 1000 Release 7.0.

November 2009 Standard 01.07. This document is up-issued to support Nortel Communication

Server 1000 Release 5.5, and contains clarifications relating to add-on modules.

October 2008 Standard 01.06. This document is up-issued to support Nortel Communication

Server 1000 Release 5.5, and contains changes relating to updates to the

Messenger software.

September

2008

Standard 01.02. This document is up-issued to support Nortel Communication

Server 1000 Release 5.5, and contains changes relating to updates to the

Messenger software.

May 2008 Standard 01.01. This document is issued to support Nortel Communication

Server 1000 Release 5.5. Some of the information contained in this new

document was previously contained in DECT Fundamentals (NN43120-114).

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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10 New in this release

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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General - Install PC

This chapter provides information on “Installing DECT Messenger

components” (page 12).

Before you begin

Before installing the Nortel DECT Messenger components, verify that your

PC is ready by performing the following:

Procedure 1

Verifying that your PC is ready

Step Action

1 Install and configure the operating system on the PC. Nortel

recommends Windows XP or Windows 2003 Server. Windows

2000 Professional and Windows 2000 Server are also supported.

Note: Nortel recommends that you use the computer name

Messenger. If you use any other name, you must make

corresponding configuration changes in Apache Web Server

configuration.

2 Configure TCP/IP and verify the network connection with the

PBX.

3 Verify the international settings while configuring your Windows

operating system. Verify the Regional and Language Options in

the Control Panel.

To ensure that the system starts after a power failure, enable

auto-logon. With auto-logon enabled, the task manager restarts

all processes automatically.

4 Install the latest service pack on the Windows operating system.

Note: Perform the Windows update after installation. You

must perform the Windows update regularly to ensure that the

latest available patches are installed.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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12 General - Install PC

ATTENTION

Nortel recommends that you disable Windows Update to prevent

system reboots while applying updates. Do not install Internet

Explorer 7.

5 Proceed with the installation steps discussed in Procedure 2

“Install PC components” (page 12).

--End--

Installing DECT Messenger components

Procedure 2

Install PC components

Step Action

1

a Install Adobe Acrobat Reader.

Refer to “Install PC - Step 1a - Adobe Acrobat Reader” (page

17) for more information on how to install this product.

b Install the latest Microsoft Data Access Components

(MDAC).

Refer to “Install PC - Step 1b - Microsoft Data Access

Components (MDAC)” (page 23) for more information.

c Install WinZip (optional).

Refer to “Install PC - Step 1c - WinZip” (page 29) for more

information.

It is useful to install compression software on the system, for

example to compress log files for problem analysis.

For your convenience, WinZip is shipped with DECT

Messenger.

Note: You are free to choose another compression tool,

such as WinRar. Windows XP also features support for

Zip-compression.

d Install the TCP Monitor.

Refer to “Install PC - Step 1d - TCP Monitor” (page 37) for

more information.

Note: This step is optional, but Nortel recommends you

install the TCP Monitor for troubleshooting if you are using

the eDMSAPI module.

e Install the License Manager.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Installing DECT Messenger components 13

This step installs internal components needed by eDMSAPI

and eCSTA, and also the License Manager and USB dongle

drivers.

You need a valid licence key for your installation.

Refer to “Install PC - Step 1e - License Manager” (page

39) for more information.

f Install the Database Engine.

Refer to “Install PC - Step 1f - Database Engine” (page

51) for more information.

•

Access

If you plan to use Access, refer to “Install PC - Step 1b -

Microsoft Data Access Components (MDAC)” (page 23).

• SQL Server 2005 Express

If you plan to use SQL Server 2005 Express, refer to

“Microsoft SQL Server 2005 Express” (page 64). Perform

the steps required to install the prerequisites and SQL

Server 2005 Express engine and restore the database.

• SQL Server 2000 Desktop Engine

If you plan to use SQL Server 2000 Desktop Engine, refer

to “Microsoft SQL Server 2000 Desktop Engine” (page

59). Perform the steps required to install the prerequisites

and SQL Server 2000 Desktop Engine and restore the

database.

• SQL Server 2000 or 2005

If you plan to use SQL Server 2000 or 2005, refer to

“Microsoft SQL Server 2000 and Microsoft SQL Server

2005” (page 52). Perform the steps required to restore the

database.

2 Install Nortel DECT Messenger and the DECT Messenger

Templates.

•

DECT Messenger

Refer to “Install PC - Step 2 - Nortel DECT Messenger” (page

95) for more information.

• DECT Messenger Templates

The configuration process of DECT Messenger is complex.

To assist you in the configuration of DECT Messenger,

a number of templates are available representing some

typical configuration examples. These Templates provide a

Messenger_CFG.MDB and the appropriate shortcuts. Nortel

recommends you install the DECT Messenger Templates so

you can start based upon a example configuration database.

3 Install National Instruments software.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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14 General - Install PC

Refer to “Install PC - Step 3 - National Instruments” (page

111) for more information on how to configure the components

FieldPoint Explorer and DataSocket OPC Server.

Both steps are required if you plan to use eIO module.

4 Install the Web Server.

Refer to “Install PC - Step 4 - Web Server” (page 151) for more

information on how to configure the ODBC based access used

within the eWEB module. The same document describes the

steps involving installing and configuring Apache and PHP.

These steps are required if you plan to use eWEB module or

Web Administrator module.

5 Install the SMTP Server.

Refer to “Install PC - Step 5 - eSMTP_Server” (page 185) for

more information on how to configure the SMTP Server.

This step is required if you plan to use the eSMTP_SERVER

module.

6 Install the configuration tool.

Choose one of the following:

• Refer to “Install PC - Step 6 - eCONFIG” (page 199) for more

information on how to install the eCONFIG module. Nortel

recommends that you use the eCONFIG module as a central

configuration tool.

•

If you prefer manual configuration through the eGRID

module, you must locate and manually modify the appropriate

shortcuts that reside in C:\SOPHO Messenger@Net\Lnk.

You can use the eTM Task Manager module to launch the

configured modules at startup. If you do not use the eTM

module, move all shortcuts to the Startup group, so that the

application launches when the PC reboots.

Refer to the relevant documents for more information on

configuration issues. For further documentation of table values,

refer to the Readme.html index of documentation. If eWEB is

activated, you can also consult the online documentation through

the eWEB interface.

7 Install Dialogic SR6.1.63 and VBVoice 4.4.

Refer to “Install PC - Step 7 - Dialogic” (page 225) for

more information on how to install the Dialogic drivers and

VBVoice-related runtime engine.

You must install Dialogic SR6.1.63 and VBVoice 4.4 when you

plan to use the VBVoice module.

8 Install Updates.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Installing DECT Messenger components 15

Due to ongoing development on the DECT Messenger product

suite, enhancements of software modules are distributed on the

CD-ROM image. These enhancements can also introduce new

functionality. Nortel recommends that you install any updates

found in the directory

\08 - Updates .

--End--

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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16 General - Install PC

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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17

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Install PC - Step 1a - Adobe Acrobat

Reader

This chapter provides information on “Installing Adobe Acrobat Reader”

(page 17).

The documentation of Nortel DECT Messenger is shipped in PDF format.

To read these documents, you must install Adobe Acrobat Reader on your

PC.

Note: If you offer access to the DECT Messenger documentation

through a Web Server, users must also install the reader to view these

documents.

You can download the Adobe Acrobat Reader from the Internet using

the link h

ttp://www.adobe.com/products/acrobat/. For your convenience,

a copy of the installation program is shipped on the DECT Messenger

CD-ROM. The Adobe Acrobat Reader Installation package is located in the

directory \01 – Prerequisites\01.01 - Adobe Acrobat Reader\8.0\English\.

Only the English version is provided; you can download versions in other

languages from the Internet.

For more information about the installation procedure for the English

version, see “Installing Adobe Acrobat Reader” (page 17).

Installing Adobe Acrobat Reader

Procedure 3

Installing Adobe Acrobat Reader

Step Action

1 Double-click the file AdbeRdr80_en_US.exe to install Adobe

Acrobat Reader 8.0.

If the Open File - Security Warning window appears, click Run.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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18 Install PC - Step 1a - Adobe Acrobat Reader

The Setup window appears.

When processing is complete, the Destination Folder page

appears.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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Installing Adobe Acrobat Reader 19

2 Verify the install location.

Click Next in the second setup window shown previously to

accept the default location.

The Ready to Install the Program page appears.

3 Verify that you are ready to install the software.

Click Install to start installation.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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20 Install PC - Step 1a - Adobe Acrobat Reader

The Setup Complete page appears.

4 Acknowledge completion of the installation.

When installation is complete, click Finish in the window shown

in the previous figure.

The License Agreement page appears.

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 1

NN43120-301 02.01 4 June 2010

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