2 About PGP Command Line
Technical Support
configuration file variables: When PGP Command Line starts, it reads the
configuration file, which includes special configuration variables and values for
each variable. These settings affect how PGP Command Line operates.
Configuration file variables can be changed permanently by editing the
configuration file or overridden on a temporary basis by specifying a value for a
configuration file variable on the command line.
Self-Decrypting Archives (SDAs): PGP Command Line lets you create SDAs,
compressed and conventionally encrypted archives that require a passphrase to
decrypt. SDAs contain an executable for the target platform, which means the
recipient of an SDA does not need to have any Symantec encryption software
installed to open the archive. You can thus securely transfer data to recipients
with no Symantec encryption software installed. You will have to communicate
the passphrase of the SDA to the recipient, however.
Additional Decryption Key (ADK): PGP Command Line supports the use of an
ADK, which is an additional key to which files or messages are encrypted, thus
allowing the keeper of the ADK to retrieve data or messages as well as the
intended recipient. Use of an ADK ensures that your corporation has access to all
its proprietary information even if employee keys are lost or become unavailable.
PGP Zip archives: The PGP Zip feature lets you encrypt/sign groups of files or
entire directories into a single compressed archive file. The archive format is tar
and the supported compression formats are Zip, BZip2, and Zlib.
Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base. The
Technical Support group works collaboratively with the other functional areas within
Symantec to answer your questions in a timely fashion. For example, the Technical
Support group works with Product Engineering and Symantec Security Response to
provide alerting services and virus definition updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right amount
of service for any size organization
Telephone and/or Web-based support that provides rapid response and up-to-the-
minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7 days a
week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at the
following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement and
the then-current enterprise technical support policy.