Amazon Fire TV Stick User manual

Amazon Fire TV 1st Generation

2

Contents

Set Up Amazon Fire TV (1st Generation) ......................................................................................................6

What You Need ......................................................................................................................................6

What's in the box ....................................................................................................................................6

Set Up ....................................................................................................................................................7

Set Up Your Network Connection ..................................................................................................................9

Fire TV Stick ..............................................................................................................................................9

Connect Your Fire TV to a Public Wi-Fi ....................................................................................................... 10

Register or Deregister Your Amazon Fire TV Device ................................................................................... 11

Which Fire TV Device Do I Have? ............................................................................................................... 12

Amazon Fire TV (2nd Generation) ........................................................................................................... 12

Technical Specifications ....................................................................................................................... 12

Try Restarting Your Device First .............................................................................................................. 18

Blank Screen? ......................................................................................................................................... 18

Can't Purchase Content? ......................................................................................................................... 18

Issues with a Specific App? ..................................................................................................................... 18

Display Issues? ....................................................................................................................................... 19

Audio Issues? .......................................................................................................................................... 19

Forgot your PIN? ..................................................................................................................................... 19

Can't Access External Storage? .............................................................................................................. 20

Can't Pair the Fire TV Remote App ............................................................................................................. 21

Check Your Wi-Fi Connection & Settings ................................................................................................. 21

Stop Display Mirroring ............................................................................................................................. 21

Disconnect Accessories or Remotes Not In Use ...................................................................................... 21

Clear Data for the Fire TV Remote App ................................................................................................... 21

Restart Your Devices ............................................................................................................................... 21

Can't Connect to Wi-Fi ................................................................................................................................ 22

Check Your Network Information ............................................................................................................. 22

Check Your Network Connection ............................................................................................................. 22

Check Your Device Set Up ...................................................................................................................... 22

Restart Your Device and Network Connections ....................................................................................... 23

Check Your Network Status ........................................................................................................................ 24

Can't Pair a Remote or Game Controller ..................................................................................................... 26

How to Solve Video Issues on Fire TV ........................................................................................................ 27

Check Your Network Status ................................................................................................................. 27

Check Your Settings ............................................................................................................................ 27

Clear Amazon Video Application Data .................................................................................................. 27

Clear Data for Other Video Apps .......................................................................................................... 27

3

Calibrate Your Display .......................................................................................................................... 28

Restart Your Device ............................................................................................................................. 28

Can't Connect a Bluetooth Accessory to Fire .............................................................................................. 29

Contacting Your TV Manufacturer ............................................................................................................... 30

Navigate Your Fire TV ................................................................................................................................. 31

Remote Shortcuts & Quick Access Menu ............................................................................................. 31

Access & Manage Your Content .......................................................................................................... 31

Sleep Mode .......................................................................................................................................... 32

Fire TV Menu Basics ................................................................................................................................... 34

Home ................................................................................................................................................... 34

Ad Banner ............................................................................................................................................ 34

Your Videos ......................................................................................................................................... 34

Movies & TV Shows ............................................................................................................................. 34

Apps & Games ..................................................................................................................................... 34

Music ................................................................................................................................................... 35

Photos .................................................................................................................................................. 35

Settings ................................................................................................................................................ 35

Search ................................................................................................................................................. 35

Use Your Voice to Search on Fire TV .......................................................................................................... 36

Fire TV Settings Basics ............................................................................................................................... 37

System ................................................................................................................................................. 37

Parental Controls ................................................................................................................................. 37

Controllers & Bluetooth Devices ........................................................................................................... 37

Display & Sounds ................................................................................................................................. 37

Applications .......................................................................................................................................... 38

Help ..................................................................................................................................................... 38

My Account .......................................................................................................................................... 38

Set Up Parental Controls on Amazon Fire TV ............................................................................................. 40

Manage Parental Controls ....................................................................................................................... 40

Access & Manage Your Content.................................................................................................................. 41

Access Content on Your Fire TV .......................................................................................................... 41

Manage Content on Your Fire TV ......................................................................................................... 42

Use Display Mirroring on Fire TV ................................................................................................................. 44

Pair a Remote or Game Controller .............................................................................................................. 46

Pair an Additional or Replacement Remote ............................................................................................. 46

Pair a Game Controller ............................................................................................................................ 46

Download & Pair the Fire TV Remote App .................................................................................................. 48

Compatible Remotes for Amazon Fire TV Devices ...................................................................................... 49

Remote Basics ............................................................................................................................................ 50

4

Amazon Fire TV Voice Remote(2nd Generation) ................................................................................. 50

Alexa Voice Remote (1st Generation) .................................................................................................. 51

Amazon Fire TV Remote ...................................................................................................................... 53

Remote Buttons ................................................................................................................................... 56

Fire TV Remote App Basics ........................................................................................................................ 57

Game Controller Basics .............................................................................................................................. 59

Game Controller Features .................................................................................................................... 59

Connect a Bluetooth Accessory to Your Amazon Fire TV ............................................................................ 62

USB Storage for Amazon Fire TV ................................................................................................................ 63

Manage USB Storage .............................................................................................................................. 63

Safely Remove USB Storage ................................................................................................................... 64

Connect a USB Device to Amazon Fire TV ................................................................................................. 65

Use a Keyboard or Mouse with Amazon Fire .............................................................................................. 66

Keyboard Controls ............................................................................................................................... 66

Mouse Controls .................................................................................................................................... 66

About External Storage for Amazon Fire TV ................................................................................................ 67

USB Storage Specifications ................................................................................................................. 67

Watch Movies & TV Shows ......................................................................................................................... 70

Set Viewing Restrictions on Fire TV ............................................................................................................ 71

Set Viewing Restrictions .......................................................................................................................... 71

Use Second Screen on Fire TV ................................................................................................................... 72

Turn On Subtitles on Fire TV ....................................................................................................................... 74

Get Apps & Games ..................................................................................................................................... 75

Get Apps & Games .................................................................................................................................. 75

Manage Your Apps & Games ...................................................................................................................... 76

Launch a game or app ............................................................................................................................. 76

Compatible Controllers ............................................................................................................................ 76

Calibrate Your Display ............................................................................................................................. 76

About GameCircle ................................................................................................................................... 76

Uninstall Games & Apps .......................................................................................................................... 77

Reinstall Games & Apps .......................................................................................................................... 77

Turn Off In-App Purchasing ......................................................................................................................... 78

Listen to Music ............................................................................................................................................ 79

View Song Lyrics ......................................................................................................................................... 81

Listen to Music Included with Prime on Fire TV ........................................................................................... 82

What is Prime Music? .................................................................................................................................. 82

View Photos & Personal Videos .................................................................................................................. 83

Use Second Screen to View Photos & Videos ......................................................................................... 83

Add Photos & Personal Videos to Amazon Drive ..................................................................................... 84

5

Set Screen Savers ...................................................................................................................................... 85

Amazon Fire TV Device Software Updates ................................................................................................. 86

Amazon Fire TV Game Controller Software Updates .................................................................................. 91

Software Updates for the Fire TV Remote App ............................................................................................ 92

How to Solve Issues with a Software Update .............................................................................................. 93

Try Restarting Your Device First .......................................................................................................... 93

Use Amazon Fire TV Devices in a Different Country ................................................................................... 94

Watch While Abroad ................................................................................................................................ 94

About VoiceView for Fire TV Devices .......................................................................................................... 96

Turn on VoiceView ............................................................................................................................... 96

VoiceView Navigation........................................................................................................................... 96

Press the Menu button for help and additional options ......................................................................... 96

On-screen keyboard & Search ............................................................................................................. 97

Playback Controls ................................................................................................................................ 97

Sharing Content On Amazon Fire TV Devices ............................................................................................. 98

6

Set Up Amazon Fire TV (1st Generation)

Learn what you need to set up your Amazon Fire TV (1st Generation), including how to connect the device

to your TV and pair the remote.

What You Need

Here's what you'll need to complete device setup:

Amazon account - You need an Amazon account to register to your device. Registering your device

makes sure you have access to the latest software, features and functionality that power Fire TV. If you

don't already have an account, you'll see an option to create one during the setup process.

Internet Connection (not included) - You need a Wi-Fi or wired (Ethernet) network to connect your

device to the Internet so you can complete setup and access content.

Compatible TV (not included) - Amazon Fire TV (1st Generation) is compatible with high-definition TVs

with an HDMI input port.

HDMI cable (not included) - Use an HDMI cable to connect your device to your compatible TV. Fire TV

devices support HDMI A Male-to-Male cables.

What's in the box

Here's what's included with Amazon Fire TV (1st Generation):

Equipment

Image

Amazon Fire TV Device

7

Equipment Image

Amazon Fire TV Voice Remote

Power Adapter

2 AAA Batteries (for the remote)

For more information, check out Amazon Fire TV Hardware Basics.

Set Up

Follow these steps to set up your Fire TV:

1.

Connect the power adapter - Plug one end of the included power cord into the back of your Fire TV,

then plug the other end into a power outlet.

2.

Connect your device to your TV - Plug one end of your HDMI cable into the HDMI port on your Fire TV

and then plug the other end into an available HDMI port on your TV.

Remember which port you used to connect to your Fire TV, as you'll need to select the corresponding input channel on

your TV for the next step.

8

3.

Select the input channel for your Fire TV - Turn on your TV and select the HDMI input channel for the

port you used to connect your Fire TV. You should then see a loading screen with the "Amazon Fire TV"

logo.

4.

Set up your remote - Insert the included batteries into your remote. For more information about setting

up and using your remote, go to Remote Basics.

5.

Pair your remote - After you insert the batteries, your remote should automatically pair with your Fire

TV. If your remote doesn't pair right away, press and hold the Home button for up to 10 sections to

send it to "discovery mode" so you can complete the pairing process.

6.

Connect to the Internet - Follow the on-screen instructions to connect your device to the Internet, via a

Wi-Fi or wired (Ethernet) connection. For more information, go to Set Up Your Network Connection.

7.

Register your device - Follow the on-screen instructions to register your Fire TV to your Amazon

account. To learn more, go to Register or Deregister Your Amazon Fire TV Device.

8.

Get Started - Once you complete setup, you'll see a quick "Welcome" video with information and tips on

how to use your Fire TV. To learn more, check out Fire TV Menu Basics and Navigate Your Fire TV.

9

Set Up Your Network Connection

Connect your Fire TV to the Internet to access movies, TV shows, games and apps.

Amazon Fire TV

You can connect your Amazon Fire TV device using a Wi-Fi or wired (Ethernet) connection.

To connect to a Wi-Fi network:

Select Settings > System > Network from the Fire TV menu.

Your device automatically detects nearby networks (that broadcast their network name).

Select your preferred network.

If you don’t see your preferred network, it might be hidden—try selecting the Join Other Network or Rescan

options at the bottom of the list.

Enter the network password, if needed. Some networks are open for everyone to join, while others

require a password to connect.

You'll see a confirmation message on-screen when your device is connected to your selected network.

If you're switching from a wired connection to a Wi-Fi connection, first make sure to disconnect the Ethernet cable from

your Fire TV before trying to connect your device to Wi-Fi.

To connect to a wired network via an Ethernet cable (not included):

Connect one end of the Ethernet cable to the back of your Fire TV and then connect the other end to

an available Ethernet port in your router or modem.

Open Settings > System > Network from the Fire TV menu.

Select the Wired option to connect. You'll see a confirmation message on-screen when the connection

is complete.

If you are setting up your device for the first time via an Ethernet cable that uses captive portal, you should start with

the Ethernet cable unplugged and set up your Fire TV. Once you have paired your Fire TV remote, you can connect

the Ethernet cable to your device and finish set up.

Fire TV Stick

You can connect your Fire TV Stick using a Wi-Fi connection.

We recommend using the HDMI extender or adapter included with your Fire TV Stick, which can optimise the physical

location of your device and improve Wi-Fi connectivity. Also make sure to use the power adapter included with your

device for optimal performance.

To connect to a Wi-Fi Network:

Select Settings > System > Network from the Fire TV menu.

Your device automatically detects nearby networks (that broadcast their network name).

Select your preferred network.

If you don’t see your preferred network, it might be hidden—try selecting the Join Other Network or Rescan

options at the bottom of the list.

Enter the network password, if needed. Some networks are open for everyone to join, while others

require a password to connect.

You'll see a confirmation message on-screen when your device is connected to your selected network.

10

Connect Your Fire TV to a Public Wi-Fi

Network

You can connect your Amazon Fire TV or Fire TV Stick to public Wi-Fi networks (like hotels and schools)

that require a browser or additional authentication steps to sign in.

To connect your Amazon Fire TV or Fire TV Stick to a public network:

Open your network settings.

On Amazon Fire TV (2nd Generation): Select Settings > Network from the Fire TV menu.

On Amazon Fire TV (1st Generation): Select Settings > System > Network from the Fire TV menu.

On Fire TV Stick with Voice Remote: Select Settings > System > Network from the Fire TV menu.

On Fire TV Stick (1st Generation): Select Settings > System > Network from the Fire TV menu.

Select the public Wi-Fi network you want to connect to. For networks that require a web page to log in,

a browser window will open after several seconds.

You'll only be able to access the login page for the public Wi-Fi network within this browser window.

Follow the on-screen instructions to log in. You can use the Menu button on your remote to select

links or input fields. An on-screen keyboard opens automatically for text fields.

Enter the required information--this could be a pre-shared password, room number or just an option to

accept the conditions for using the network. Contact the network owner or administrator for more

information.

After your device connects to the network, the browser window closes automatically.

Internet speeds will vary on public Wi-Fi networks and may impact the performance of your Fire TV.

11

Register or Deregister Your Amazon Fire TV

Device

Register your device to make sure you have access to the latest software, features and functionality that

power Fire TV.

Registration connects your device to your Amazon account so you can watch content in Your Video

Library, shop for movies and TV shows, manage your video settings and more. It also makes sure your

device has access to the latest software and features available for Amazon Fire TV and Fire TV Stick.

As part of first-time setup, you'll see on-screen instructions on how to register your device by entering your

Amazon account information. You may also be prompted to enter a code on the Amazon website as an

added verification step.

If you purchased your device from the Amazon website, it should be automatically registered to the Amazon account

you used to place your order. When your device arrives, you can verify that it's registered to you by opening Settings

> My Account from the Home screen.

You can also view or change account your device is registered to from the Settings:

Open Settings from the Fire TV menu.

Go to My Account.

If your device isn't registered, you'll see a Register option on this screen. Select Register and enter

your Amazon account information when prompted.

If your device is currently registered, you'll see the name associated with your account in this

section. If you select this section, you'll then see a Deregister option you can use to connect your

device to a different Amazon account. After you deregister, you'll be prompted to register again by

entering your preferred Amazon account information.

When you deregister, all of your Amazon content is removed from your device and many Fire TV features will no

longer work.

12

Which Fire TV Device Do I Have?

Learn about the differences between Amazon Fire TV and Fire TV Stick, and how to determine whether

certain features or settings will work on your device.

Amazon Fire TV (2nd Generation)

Technical Specifications

Device Type

2nd generation device

Internet Connection

Wired or Wi-Fi networks

Included Remote

Amazon Fire TV Voice Remote(2nd Generation)

Storage Space

8 GB (4.5 GB available for internal storage)

2 GB memory

MicroSD external storage option, up to 128 GB. For

more information, go to

MicroSD Storage for Amazon Fire

TV (2nd Generation)..

Audio Output

HDMI audio with support for Dolby ATMOS

Dolby ATMOS is the newest audio format from Dolby. It

offers full support for Dolby Digital plus, as well as other

features, including the ability to virtually move sound

focus through three-dimensional space.

Compatible USB Devices

Xbox 360 wireless gaming receivers

Some third-party USB remotes and game controllers

Keyboards and computer mouse devices

Flirc USB dongles

Compatible Bluetooth Devices

Bluetooth 4.1

Bluetooth game controllers

Headphones

Keyboards

Computer mouse devices

13

Features

Voice Interaction

Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire

TV.

Video

Support for 4K Ultra HD video, with a compatible connected UHD TV. For more information, see Watching Video in

4K Ultra HD on Fire TV and Watch Movies & TV Shows.

Apps & Games

Get apps and games (including titles with high quality graphics like "Sev Zero") from the Amazon Appstore. For more

information, go to Get Apps & Games.

Music

Access the Amazon Music app and many other third-party music apps and services. To learn more, go to

About the Amazon Music App for Fire TV.

Amazon Fire TV (1st Generation)

Technical Specifications

Device Type

1st generation device

Internet Connection

Wired or Wi-Fi networks

Included Remote

Amazon Fire TV Voice Remote(1st Generation)

Storage Space

8 GB (4.5 GB available for internal storage)

2 GB memory

USB external storage option, up to 128 GB. For more

information, go to USB Storage for Amazon Fire TV.

Some third-party remotes

For more information, go to Compatible

Bluetooth Accessories for Amazon Fire TV.

14

Audio Output

HDMI audio with support for Dolby Digital Plus 5.1

surround sound, 2-channel Stereo and HDMI audio pass

through up to 7.1

Compatible USB Devices

Xbox 360 wireless gaming receivers

Some third-party USB remotes and game controllers

Keyboards and computer mouse devices

Flirc USB dongles

Compatible Bluetooth Devices

Bluetooth 4.0, with support for HID, HFP 1.6, SPP

and A2DP

Bluetooth game controllers

Headphones

Keyboards

Computer mouse devices

Some third-party remotes

For more information, go to Compatible

Bluetooth Accessories for Amazon Fire TV.

Features

Voice Interaction

Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire TV.

Video

Support for HD video with a compatible connected HDTV. For more information, go to Watch Movies & TV Shows.

Apps & Games

Get apps and games (including titles with high quality graphics like "Sev Zero") from the Amazon Appstore. For more

information, go to Get Apps & Games

Music

Access the Amazon Music app and many other third-party music apps and services. For more information, go to

Listen to Music.

15

Fire TV Stick With Voice Remote

Technical Specifications

Device Type

1st generation device

Internet Connection

Wi-Fi networks

Included Remote

Amazon Fire TV Voice Remote(2nd Generation)

Storage Space

8 GB (4.5 GB available for internal storage)

1 GB memory

No external storage

Audio Output

Dolby Digital Plus with audio pass through up to 7.1

Compatible USB Devices

Not available

Compatible Bluetooth Devices

Bluetooth 3.0, with support for HID, HFP and HPP

Bluetooth game controllers

Go to Compatible Bluetooth Accessories for Amazon

Fire TV.for more information.

Features

Voice Interaction

Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire TV.

Video

Support for HD video with a compatible connected HDTV. For more information, go to Watch Movies & TV Shows.

Apps & Games

Works with most apps and games available in the Amazon Appstore. For more information, go to Get Apps &

Games.

From a game or app detail page, look for the Works With box to confirm that the title is compatible with Fire TV

Stick.

Music

16

Fire TV Stick (1st Generation)

Technical Specifications

Device Type

1st generation device

Internet Connection

Wi-Fi networks

Included Remote

Amazon Fire TV Remote

Storage Space

8 GB (4.5 GB available for internal storage)

1 GB memory

No external storage

Audio Output

Dolby Digital Plus with audio pass through up to 7.1

Compatible USB Devices

Not available

Compatible Bluetooth Devices

Bluetooth 3.0, with support for HID, HFP and HPP

Bluetooth game controllers

Go to Compatible Bluetooth Accessories for Amazon

Fire TV.for more information.

Features

Video

Support for HD video with a compatible connected HDTV. For more information, go to Watch Movies & TV Shows.

Apps & Games

Works with most apps and games available in the Amazon Appstore. For more information, go to Get Apps &

Games.

From a game or app detail page, look for the Works With box to confirm that the title is compatible with Fire TV

Stick.

Music

Voice Interaction

Access the Amazon Music app and many other third-party music apps and services. For more information, go to

Listen to Music.

17

Video

Access the Amazon Music app and many other third-party music apps and services. For more information, go to

Listen to Music.

18

Basic Troubleshooting for Fire TV

Try these common solutions to resolve issues like a blank screen, app errors and problems with your audio

or display.

Try Restarting Your Device First

Restarting your device can resolve many issues—just disconnect the power cord (from the back of the

device or from the power outlet) and then plug it back in.

You can also use your remote to restart your device. Press and hold the Select and Play/Pause

buttons at the same time, for about 5 seconds. You can also open Settings > System > Restart from the

main menu.

If restarting your device doesn't resolve the issue, check out the sections below for additional help:

Blank Screen?

If you're seeing a blank or black screen, here are some things to try:

Make sure your TV is on and set to the HDMI input channel that your Fire TV is connected to.

Unplug and reconnect the HDMI cable connecting your Fire TV device to your TV. You may need to try

a different HDMI cable.

Temporarily unplug other devices connected to your TV's HDMI ports.

Try changing your TV to a different resolution (e.g. 1080p or 720p). Press the Up and Rewind buttons

on your Amazon Fire TV remote at the same time for 5 seconds. The system then cycles through

available output resolutions, pausing at each resolution for 10 seconds. If you see the correct

resolution, select Use Current Resolution.

If your device is connected to an AV receiver, make sure the receiver is on.

Can't Purchase Content?

If you're having trouble purchasing content from Amazon (Amazon Video titles, apps and games from

Appstore, etc.), here are some things to try:

Make sure your device is connected to the Internet. An Internet connection is required to buy, stream

and sync your content. To check your connection, select Settings > System > Network from the Fire

TV menu.

Confirm that your 1-Click payment method is set up correctly. To learn more, go to Change Your 1-

Click Settings.

Issues with a Specific App?

If you're having trouble downloading, installing or using a third-party app, here are some things to try:

From the Home screen, select Settings > Applications > Manage All Installed Applications.

Select the application you're having trouble with. You can:

Clear the cache and/or data, which can resolve many intermittent performance issues. Clearing data

doesn't delete the app itself but may delete saved information (like account details or game scores).

19

Change selected settings for the app

Move the app between internal and external storage (Amazon Fire TV devices only)

Force stop the app

Uninstall the app

Use the Uninstall option if you've already tried clearing data or clearing the cache for the app. You can reinstall the

app by returning to the detail page.

Display Issues?

You may need to adjust the video resolution or display configurations for your Fire TV.

From your Fire TV menu, open Settings > Display & Sounds > Display. You'll see options to select your

preferred video resolution mode (depending on options available for your connected TV) and calibrate your

display.

Some display issues are related to your TV's system settings or hardware, so you may need to contact your TV's

manufacturer directly for more help. For more information, go to Contacting Your TV Manufacturer .

Calibrate Your Display

If part of your display is missing or cut off at the edges of your screen, your TV may be automatically

scaling your picture.

You can use the Calibrate Display option (Settings > Display & Sounds > Display

> Calibrate Display) to adjust for this. You'll see a screen with grey arrows pointing to the edges of your

screen, which you can use as a guide when making your adjustments.

Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are

completely visible and touching the edges of your screen.

Audio Issues?

If you're having trouble with audio or seeing video with no sound, here are some things to try:

Make sure the audio on your TV isn't muted.

If your device is connected to an AV receiver, make sure the receiver is on.

From the Home screen, go to Settings > Display & Sounds > Dolby Digital Output and make sure

Dolby Digital Plus is set to OFF.

Unplug and reconnect the HDMI cable connecting Fire TV device to your TV. You may need to try a

different HDMI cable.

Forgot your PIN?

If you're having trouble with your PIN for parental controls and viewing restrictions, you can try resetting it

from your Amazon Video Settings and Devices on the Amazon website.

Go to the Parental Controls and enter a new 5-digit PIN under Amazon Video PIN. Then select Reset

Your PIN.

20

Can't Access External Storage?

If you're having trouble using external storage with your Amazon Fire TV device, first make sure you're

using a supported storage device. For Amazon Fire TV (1st Generation) you can use a compatible USB

flash drive for external storage. To learn more, go to USB Storage for Amazon Fire TV.

External storage options are not available for Fire TV Stick.

If your storage device is compatible, try safely removing and then re-attaching it to your Amazon Fire TV:

Go to Settings > System and select your storage device.

Select Eject.

Wait for the on-screen confirmation before safely removing the device.

Re-attach your storage device.

Page is loading ...

Amazon Fire TV Stick User manual

This manual is also suitable for

Amazon Fire TV Stick User manual

Related papers

Other documents