Ezeemoney Ltd
Hurlingam Park, Arwings Khodek Road, Nairobi | 0724566302
Approved ETR supplier – TrackSol ETR
REAL-TIME ELECTRONIC TAX REGISTER
(ETR) USER GUIDE
KENYA
TRACKSOL ETR USER GUIDE V.KE.20.2
Ezeemoney Ltd
Hurlingam Park, Arwings Khodek Road, Nairobi | 0724566302
Approved ETR supplier – TrackSol ETR
1
1. How to switch ON and switch OFF the TrackSol ETR terminal
2. How to check if the TrackSol ETR is online
Press this circular button that is
located on the top left corner of
the device to power on or off the
ETR terminal.
To Power on:
Press and hold for 2 second. It
will switch on.
To power off:
Press and hold for 2 seconds. It
will power off. Press for 2
seconds to power on
To know if the ETR is connected,
monitor this section at the top of
the screen on your ETR device.
If the ETR is online it will display
“Online” as shown in this
diagram.
If the ETR is not online, it will
display a number such as “ST:
50. In this case, please check
your data connection or contact
your ETR supplier for support.
TRACKSOL ETR USER GUIDE V.KE.20.2
Ezeemoney Ltd
Hurlingam Park, Arwings Khodek Road, Nairobi | 0724566302
Approved ETR supplier – TrackSol ETR
2
3. How to print a Z Report from the ETR
3.1 Select Reports 3.2 Select Z – Report 3.3 Tap the supervisor card
to approve the printout
.
The ETR will then confirm this action then respond and ask you
to press Enter to print
3.4 Press Enter and the Z Report will print out automatically.
TRACKSOL ETR USER GUIDE V.KE.20.2
Ezeemoney Ltd
Hurlingam Park, Arwings Khodek Road, Nairobi | 0724566302
Approved ETR supplier – TrackSol ETR
3
4. How to make a fuel sale from the TrackSol ETR terminal
4.1 Select Sale
4.2 Then select Fuel Sale
4.3 Select type of fuel
e.g. Super
4.4 Enter amount,
and ensure the correct
payment mode is
selected
(cash or MPesa)
Then,
Press Done
4.5 The ETR will display all
the details of the
transaction for you to
confirm.
If correct,
Press OK
4.6 Tap operator card on
the ETR keypad as
shown.
This will approve the
transaction and print
out the ETR customer
receipt.
TRACKSOL ETR USER GUIDE V.KE.20.2
Ezeemoney Ltd
Hurlingam Park, Arwings Khodek Road, Nairobi | 0724566302
Approved ETR supplier – TrackSol ETR
4
5. How to cut off the ETR receipt properly
Ensuring you cut the receipt properly when a
receipt is issued is very important to prevent any
paper jam.
To properly cut the receipt once it is printed, gently
pull the receipt paper in an upwards and diagonal
motion as illustrated in the diagram (left).
6. How to change thermal paper roll properly once it is
finished or near finished
Lift up the lever on the printer cover then
pull up the cover gently.
Please use two hands and do not use too
much force it open.
Remove the finished paper roll and place the
new one inside the printer compartment.
Make the paper roll is placed in the right way as
shown. Then gently close the printer cover using
both hands.
TRACKSOL ETR USER GUIDE V.KE.20.2
Ezeemoney Ltd
Hurlingam Park, Arwings Khodek Road, Nairobi | 0724566302
Approved ETR supplier – TrackSol ETR
5
7. How to update your ETR configurations
7.1 Select Admin
7.2 Select Update
7.3 Press Enter to update
The ETR will update its settings and the configurations you have made automatically.
Once done the ETR display screen will return to the normal home screen user menu.
8. How to recharge your ETR battery
Each ETR comes with power adapter. Please only use the power adapter supplied with the
ETR.
Connect the adapter pin to the
DC in power inlet on the side of
the ETR device as shown in the
illustration (right).
Then Connect the adapter to the
power socket and witch on.
Please note:
§ When the ETR battery is fully
drained, you will need to
connect it to power for atleast
2 hours to fully recharge.
§ The TrackSol ETR does not need to be connected to power socket constantly while in
operation. Please avoid connecting the ETR continuously to the power socket while it is
in operation as this can cause degradation of the ETR battery life.
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