VD
P
SMAR
T
SMAR
T
PROJ
E
FOCO
SMAR
T
USER
GEBR
U
NOTI
C
MANU
BEDI
E
P
L100
3
T
LED BEA
M
T
LED PRO
J
E
CTEUR SM
A
SMART LE
D
T
LED-SCH
E
MANUAL
U
IKERSHAN
D
C
E D’EMPLO
I
AL DEL US
U
E
NUNGSANL
E
3
xW
M
- 10 x 3
W
J
ECTOR - 1
0
A
RT LED -
1
D
- 10 LED
s
E
INWERFE
R
D
LEIDING
I
U
ARIO
E
ITUNG
W
WHITE L
E
0
x 3W WI
T
1
0 LED DE
3
s
DE 3W
R
- 10 x 3
W
VD
P
VDP
L
3
9
15
21
27
E
Ds
T
TE LEDS
3
W
W
LEDs
P
L1003C
W
L
1003W
W
W
cold wh
koud wi
blanc fr
o
blanco
f
kaltwei
ß
W
warm
w
warm
w
blanc c
h
blanco
c
warmw
e
ite
t
o
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f
río
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w
hite
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it
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álido
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25.03.2
0
1. In
t
To all r
e
Import
a
T
c
w
t
I
Thank y
o
service.
I
For mor
our we
b
2. Sa
f
• This
quali
• Mak
e
man
u
• Do n
nece
• Resp
• Use
a
• Inst
a
subs
t
• Kee
p
3. Ge
Refer to
t
• Fami
by u
n
of th
e
• All
m
to th
0
11
t
roduction
e
sidents of th
e
a
nt environme
T
his symbol on
c
ould harm the
w
aste; it shoul
d
t
o your distribu
t
I
f in doubt, c
o
o
u for choosing
I
f the device w
a
e info concer
n
b
site www.hq
p
f
ety Instru
c
Be very c
electrosh
o
Always di
activities
Indoor u
liquids.
Keep this
Caution:
Do not s
t
- epil
e
- tem
p
- per
m
There ar
e
service a
n
device falls un
d
fied person car
r
e
sure that the
a
u
al.
ot crimp the po
ssary.
ect a minimum
a
n appropriate
s
a
ll the VDPL10
0
t
ances. Keep th
p
the air vents f
r
neral Guid
e
t
he Velleman
®
Keep th
are cle
a
the ope
Protect
liarise yourself
n
qualified peopl
e
device.
m
odifications of
t
e device is not
c
e
European Un
ntal informati
the device or t
h
environment.
D
d
be taken to a
t
or or to a local
o
ntact your lo
c
HQ-power! Ple
a
a
s damaged in
t
n
ing this prod
u
p
ower.eu.
c
tions
areful during t
h
o
cks.
sconnect main
s
are performed.
se only. Keep
t
device away fr
o
device heats u
p
t
are directly
a
e
ptic seizure in
s
p
orarily loss of
s
m
anent (irrever
s
e
no use
r
-servic
e
n
d/or spare par
t
d
er protection cl
r
y out the elect
r
a
vailable voltag
wer cord and p
r
distance of 0.5
s
afety cable to
f
0
3xW at a min
i
e VDPL1003x
W
r
ee at all times.
e
lines
®
Service and
Q
is device away
a
r at all times.
F
nings.
this device fro
m
with the functi
o
e. Any damage
t
he device are
f
c
overed by the
VDPL10
0
3
User m
ion
on about this
h
e package indi
D
o not dispose
o
specialized co
m
recycling servi
c
c
al waste disp
o
a
se read the m
a
t
ransit, do not i
n
u
ct and the la
t
h
e installation:
t
s
power when d
e
Handle the po
w
t
his device awa
o
m children an
d
p
during use.
a
t the light so
u
s
ensitive peopl
e
s
ight (flash blin
s
ible) eye dam
a
e
able parts insi
d
t
s.
ass I. It is ther
e
r
ic connection.
e does not exc
e
r
otect it agains
t
m between the
f
ix the device (
e
i
mal distance o
f
W
at a minimal
Never cover t
h
Q
uality Warr
a
from dust and
e
F
or sufficient ai
r
m
shocks and a
b
o
ns of the devic
e
that may occu
r
f
orbidden for sa
f
warranty.
0
3xW
anual
product
cates that disp
o
o
f the unit (or
b
m
pany for recycl
c
e. Respect the
o
sal authoriti
e
a
nual thoroughl
y
n
stall or use it
a
t
est version o
f
t
ouching live wi
r
e
vice not in us
e
w
er cord by the
y form rain, m
o
d
unauthorized
u
rce, as this m
a
e
dness)
a
ge
d
e the device.
R
e
fore essential
t
e
ed the voltage
t
damage. Hav
e
device’s light
o
e
.g. VDLSC7 o
r
f
0.5 m from fla
distance of 1
m
h
e device, nor p
a
nty on the last
e
xtreme heat.
M
r
circulation, le
a
b
use. Avoid bru
t
e
before actuall
r
will most prob
f
ety reasons. D
a
o
sal of the devi
c
b
atteries) as un
s
ing. This devic
e
local environm
e
s.
y
before bringin
a
nd contact you
f
this user ma
n
r
es can cause li
f
e
or when servi
c
plug only.
o
isture, splashi
n
users.
a
y cause
R
efer to an aut
h
t
hat the device
stated in the s
p
e
an authorised
o
utput and any
i
r
VDLSC8).
mmable and e
x
m
from the light
e
artially, nor co
m
pages of this
m
M
ake sure the v
a
ve at least 1” (
t
e force when
o
y using it. Do n
ably be due to
a
mage caused
b
©Velle
m
c
e after its lifec
y
s
orted municip
a
e
should be retu
ental rules.
g this device in
r dealer.
n
ual, please v
i
f
e-threatening
c
ing or mainten
a
n
g and dripping
h
orized dealer f
o
be earthed. Ha
v
p
ecifications of
t
dealer replace i
lluminated surf
x
plosive objects
e
d surface.
m
pletely.
m
anual.
entilation open
i
±2.5 cm) in fro
o
perating the d
e
ot allow operat
i
unprofessional
u
b
y user modific
a
m
an nv
y
cle
a
l
rned
to
i
sit
a
nce
o
r
v
e a
t
his
t if
ace.
or
i
ngs
nt of
e
vice.
i
on
u
se
a
tions
VDPL1003xW
25.03.2011 ©Velleman nv
4
• Mechanical wear is not covered by warranty.
• Only use the device for its intended purpose. All other uses may lead to short circuits, burns,
electroshocks, lamp explosion, crash, etc. Using the device in an unauthorised way will void the
warranty.
• Damage caused by disregard of certain guidelines in this manual is not covered by the warranty and
the dealer will not accept responsibility for any ensuing defects or problems.
• A qualified technician should install and service this device.
• Do not switch the device on immediately after it has been exposed to changes in temperature.
Protect the device against damage by leaving it switched off until it has reached room temperature.
• This device is designed for professional use on stage, in discos, theatres, etc. The VDPL1003xW can
be used indoor (<35°C, <75%RH) with an alternating current of max. 240V AC/50Hz.
• Lighting effects are not designed for permanent operation: regular operation breaks will prolong their
lives.
• Use the original packaging if the device is to be transported.
• Keep this manual for future reference.
4. Features
• 12 channel in DMX mode for separate control of each LED
• master dimmer and shutter via DMX mode
• built-in programs for stand-alone and sound activated modes
• pulse effect with adjustable speed
• additional power output up to 10pcs at 230VAC
• truss or floor mounting
5. Overview
Refer to the illustrations on page 2 of this manual.
1 display with control buttons 4 DMX output
A MODE button 5 sound sensitivity adjustment knob
B UP button 6 power input/fuse holder
C DOWN button 7 GND
2 microphone 8 power output
3 DMX input
6. Installation
Refer to the illustrations on page 2 of this manual.
a) Overhead mounting
• Have the device installed by a qualified person, respecting EN 60598-2-17 and all other applicable
norms.
• The construction to which the device is attached should be able to support 10 times the weight of
the device for one hour without deformation.
• The installation must always be secured with a secondary attachment e.g. a safety cable.
• Never stand directly below the device when it is being mounted, removed or serviced. Have a
qualified technician check the device once a year and once before you bring it into service.
• Install the device in a location with few passers-by and inaccessible to unauthorised persons.
• Overhead mounting requires extensive experience: calculating workload limits, determining the
installation material to be used… Have the material and the device itself checked regularly. Do not
attempt to install the device yourself if you lack these qualifications as improper installation may
result in serious injuries.
• For truss-mounting, use an appropriate clamp (not incl.) and fit an M10 bolt through the centre of
the (folded) bracket.
• Adjust the desired inclination angle via the mounting bracket and tighten the bracket screws.
b) DMX-512 connection
• When applicable, connect an XLR cable to the female 3-pin XLR output of a controller (not incl.)
and the other side to the male 3-pin XLR input of the VDPL1003xW. Multiple VDPL1003xW’s can
be linked through serial linking. The linking cable should be a dual core, screened cable with XLR
input and output connectors.
• Maximum recommended serial data link distance is 500 meters (1640 ft). Maximum recommended
number of fixtures on a serial data link is 32 fixtures.
• A DMX terminator is recommended for installations where the DMX cable has to run a long distance
or is in an electrically noisy environment (e.g. discos). The terminator prevents corruption of the
25.03.2
0
di
g
re
s
in
t
c) gen
e
• Ma
co
o
• Ha
v
• All
rh
e
sw
• Th
e
7. Op
Refer to
t
Menu
F
stand-
alone
Slave DMX
Stand-
A
Auto
M
•
P
•
U
•
P
•
U
Soun
d
This
m
•
P
•
U
s
Slave
M
This m
Active
•
S
•
O
DMX M
o
This
m
•
A
s
t
i
n
•
W
0
11
g
ital control sig
n
s
istor between
p
t
he chain.
e
ral
ke sure there i
s
o
ling.
v
e a qualified e
fixtures must
b
e
ostat or dimm
e
itch.
e
installation h
a
eration
t
he illustration
s
F
unctions
menu
A
lone Mode
M
ode
P
ress <MODE>
U
se <UP> or <
D
~
P
ress <MODE>
U
se <UP> or <
D
= fast).
d
-Active Mode
m
ode allows a si
P
ress <MODE>
U
se the audio s
e
s
ensitive.
M
ode
ode allows a u
n
mode.
S
et the master
u
O
n each slave u
o
de
m
ode allows you
A
ll DMX-controll
s
ignals. This dig
o the DMX con
t
n
dividual addre
W
hen all device
s
n
al by electrical
p
ins 2 and 3, w
h
s
no flammable
lectrician carry
b
e powered dire
e
r circuit, even
i
a
s to be approv
e
s
on page 2 of t
h
function
built-in progr
a
~
speed
~
sound mod
slave mod
e
address
channel mo
d
until is dis
p
D
OWN> to sele
c
).
until is dis
p
D
OWN> to sele
c
ngle unit to run
until is
e
nsitivity knob
o
n
it to follow the
u
nit to auto or
s
nit, press <MO
D
to control the
f
ed devices nee
d
ital start addre
s
t
roller. The sam
ss can be set f
o
s
have the sam
e
VDPL10
0
5
noise. The DM
X
h
ich is then plu
g
material within
out the electric
ctly off a groun
i
f the rheostat
o
e
d by an exper
t
h
is manual.
a
ms
selec
t
(
selec
t
e set t
h
e
set t
h
set D
M
d
e
selec
c
selec
c
p
layed.
c
t the desired p
p
layed.
c
t the desired r
u
to the beat of
t
displayed.
o
n the back of
t
output of a ma
s
s
ound-activate
d
D
E> until
f
ixture by any
u
d
a digital start
s
s is the chann
e
e starting addr
e
o
r every device.
e
address, all t
h
0
3xW
X
terminator is
s
g
ged into the X
L
a 50cm radius
al connection.
ded switched ci
o
r dimmer chan
t
before the de
v
t
between switc
= loop of
t
running speed
= slow,
h
e LED bar into
s
h
e LED bar into
s
M
X address (
c
ión modo DMX
c
ión modo DMX
rogram
u
nning speed
t
he music.
t
he fixture [5]
t
s
ter unit which
d
mode.
is displayed.
u
niversal DMX c
o
address so tha
t
e
l number from
e
ss can be use
d
h
e units will “lis
t
s
imply an XLR
p
L
R output sock
e
of the device a
n
rcuit and cann
o
nel is used sol
e
v
ice is taken int
o
description
hing and fading
~
of the internal
= fast
s
ound activate
d
s
lave mode
~
)
5 canales (+di
r
12 canales (+
d
~
(
~
t
o make the fix
t
has been set t
o
o
ntroller.
t
the correct de
v
which the devi
c
d
for a whole gr
o
t
en” to the con
t
©Velle
m
p
lug with a 120
Ω
e
t of the last de
v
n
d there is suffi
o
t be run off a
e
ly for 0% to 10
o
service.
built-in progra
)
program
d
mode
)
r
ección)
d
irección)
= loop of
( = sl
o
t
ure more or le
s
o
Auto or Sound
v
ice responds t
o
c
e starts to “list
o
up of devices
o
t
rol signal on o
n
m
an nv
Ω
v
ice
cient
0%
ms
o
w,
s
s
-
o
the
en”
o
r an
n
e
25.03.2
0
p
s
n
Exa
m
• I
1
o
• I
t
(
•
P
•
U
•
P
•
U
DMX
C
5
0
11
p
articular chan
n
s
imultaneously.
n
umber. Changi
m
ple:
n case of the 5
-
1
(CH1~5), the
o
n.
n case of the 1
2
o 1 (CH1~12),
(
CH25~36), an
d
P
ress <MODE>
U
se <UP> or <
D
P
ress <MODE>
U
se <UP> or <
D
C
hannel Value
s
5
-Channel Mo
d
channel fr
o
1 0
0
2
0
0
0
1
3
0
0
0
1
0
4
0
7
0
9
1
2
1
4
1
6
1
9
2
1
2
4
2
5
4 0
0
fr
o
5
0
0
0
0
0
0
0
0
0
1
0
1
0
1
0
2
0
2
0
2
0
3
0
3
0
3
0
3
0
4
0
4
0
4
0
5
0
5
0
5
0
6
0
6
0
6
0
6
0
7
n
el. In other wo
r
If you set indi
v
ng the settings
-
channel VDPL
1
second unit to
6
2
-channel VDP
L
the second uni
t
d
so on.
until the DMX c
D
OWN> to sele
c
until the DMX
a
D
OWN> to set
t
s
d
e
o
m to
0
0 255 di
m
0
0 009 no
1
0 255 St
r
0
0 010 no
1
1 047 Au
t
4
8 071 Au
t
7
2 095 Au
t
9
6 119 Au
t
2
0 143 Au
t
4
4 167 Au
t
6
8 191 Au
t
9
2 215 Au
t
1
6 239 Au
t
4
0 249 Au
t
5
0 255 so
u
0
0 255 Au
t
o
m to L
1
0
0
002
✓
0
3
005
✓
0
6
008
-
0
9
011
-
1
2
014
-
1
5
017
-
1
8
020
-
2
1
023
-
2
4
026
-
2
7
029
-
3
0
032
-
3
3
035
✓
3
6
038
✓
3
9
041
✓
4
2
044
✓
4
5
047
✓
4
8
050
✓
5
1 053
✓
5
4
056
✓
5
7 059
✓
6
0 062
-
6
3 065
-
6
6 068
-
6
9 071
-
7
2 074
-
VDPL10
0
6
r
ds: changing t
h
v
idual addresse
s
of one channel
1
003xW, you
w
6
(1 + 5) (CH6
~
L
1003xW, you
t
to 13 (1 + 12
)
hannel mode (
c
t the desired
D
a
ddress (
t
he desired star
t
m
mer 0 ~ 100%
function
r
obe: slow ~ fas
t
function
t
o 1
t
o 2
t
o 3
t
o 4
t
o 5
t
o 6
t
o 7
t
o 8
t
o 9
t
o 10 (=loop of
A
u
nd controlled
t
o-speed: slow
~
1
L2 L3
✓
✓ ✓
✓
- -
-
✓
-
-
-
✓
-
- -
-
- -
-
- -
-
- -
-
- -
-
- -
-
- -
✓
✓
-
✓
-
✓
✓
- -
✓
- -
✓
- -
✓
- -
✓
- -
✓
- -
✓
- -
-
✓ ✓
-
✓
-
-
✓
-
-
✓
-
-
✓
-
0
3xW
h
e settings of o
s
, each device
w
will only affect
w
ill have to set
~
10), the third
will have to se
t
)
(CH13~24), t
h
or
D
MX mode (
) is shown.
t
ing address (
descripti
o
t
(max. 20Hz)
A
uto 1 ~ Auto 9)
~
fast (when cha
n
L4 L5 L
6
✓ ✓
✓
- - -
- - -
- - -
✓
- -
-
✓
-
- -
✓
- - -
- - -
- - -
- - -
- - -
- - -
✓
- -
-
✓
-
- -
✓
- - -
- - -
- - -
- - -
- - -
✓
- -
-
✓
-
- -
✓
- - -
ne channel will
w
ill “listen” to a
the device in q
the start addre
s
to 11 (6 + 5) (
C
t
the start addr
e
h
e third to 25 (
1
) is displayed
.
or
m
~
o
n
n
nel 3 = 011~2
4
6
L7 L8
✓
✓ ✓
- -
- -
- -
- -
- -
✓
- -
✓
-
-
✓
- -
- -
- -
- -
- -
- -
✓
- -
✓
-
-
✓
- -
- -
- -
- -
- -
✓
- -
✓
-
©Velle
m
affect all devic
e
separate chann
uestion.
s
s of the first u
n
C
H11~15), and
e
ss of the first
u
1
3 + 12)
.
m
ode)
).
4
9)
L9 L10
✓ ✓
- -
- -
- -
- -
- -
- -
- -
- -
✓
-
-
✓
- -
- -
- -
- -
- -
- -
- -
✓
-
-
✓
- -
- -
- -
- -
- -
m
an nv
e
s
el
n
it to
so
u
nit
Page is loading ...
VDPL1003xW
25.03.2011 ©Velleman nv
8
12-Channel Mode
channel LED from to description
1 all 000 255 dimmer 0 ~ 100%
2 all
000 009 no function
010 255 strobe slow ~fast (max. 20Hz)
3 1 000 255 dimmer 0 ~ 100%
4 2 000 255 dimmer 0 ~ 100%
5 3 000 255 dimmer 0 ~ 100%
6 4 000 255 dimmer 0 ~ 100%
7 5 000 255 dimmer 0 ~ 100%
8 6 000 255 dimmer 0 ~ 100%
9 7 000 255 dimmer 0 ~ 100%
10 8 000 255 dimmer 0 ~ 100%
11 9 000 255 dimmer 0 ~ 100%
12 10 000 255 dimmer 0 ~ 100%
8. Cleaning and maintenance
• All screws should be tight and free of corrosion.
• The housing, the lenses, the mounting supports and the installation location (e.g. ceiling, suspension,
trussing) should not be deformed, modified or tampered with e.g. do not drill extra holes in mounting
supports, do not change the location of the connections …
• The electric power supply cables must not show any damage. Have a qualified technician maintain
the device.
• Regularly remove dust from the housing and the air vents using a slightly damp cloth.
• There are no user-serviceable parts inside. Refer to an authorized dealer for service and/or spare
parts.
Fuse Replacement
• Wedge the fuse holder out of its housing with a flat-head screwdriver.
• Remove the damaged fuse from its holder and replace with exact same type of fuse.
• Insert the fuse holder back in its place and reconnect power.
9. Technical specifications
VDPL1003CW VDPL1003WW
power supply 230VAC ~ 50Hz
power consumption 37 W
LEDs 10 x CREE® 3W cold white 10 x CREE® 3W warm white
beam angle 140°
luminous flux 1200 @ 1m 1050 @ 1m
dimensions 1060 x 58 x 148mm
weight 3.5 kg
Use this device with original accessories only. Velleman nv cannot be held responsible in the
event of damage or injury resulted from (incorrect) use of this device. The information in this
manual is subject to change without prior notice.
© COPYRIGHT NOTICE
The copyright to this manual is owned by Velleman nv. All worldwide rights reserved.
No part of this manual or may be copied, reproduced, translated or reduced to any electronic medium or
otherwise without the prior written consent of the copyright holder.
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Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in the electronics world and
distributes its products in more than 85 countries.
All our products fulfil strict quality requirements and legal stipulations in
the EU. In order to ensure the quality, our products regularly go through
an extra quality check, both by an internal quality department and by
specialized external organisations. If, all precautionary measures
notwithstanding, problems should occur, please make appeal to our
warranty (see guarantee conditions).
General Warranty Conditions Concerning Consumer Products (for
EU):
• All consumer products are subject to a 24-month warranty on
production flaws and defective material as from the original date of
purchase.
• Velleman® can decide to replace an article with an equivalent article,
or to refund the retail value totally or partially when the complaint is
valid and a free repair or replacement of the article is impossible, or if
the expenses are out of proportion.
You will be delivered a replacing article or a refund at the value of 100%
of the purchase price in case of a flaw occurred in the first year after the
date of purchase and delivery, or a replacing article at 50% of the
purchase price or a refund at the value of 50% of the retail value in case
of a flaw occurred in the second year after the date of purchase and
delivery.
• Not covered by warranty:
- all direct or indirect damage caused after delivery to the article (e.g. by
oxidation, shocks, falls, dust, dirt, humidity...), and by the article, as
well as its contents (e.g. data loss), compensation for loss of profits;
- frequently replaced consumable goods, parts or accessories such as
batteries, lamps, rubber parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage, lightning, accident, natural
disaster, etc. …;
- flaws caused deliberately, negligently or resulting from improper
handling, negligent maintenance, abusive use or use contrary to the
manufacturer’s instructions;
- damage caused by a commercial, professional or collective use of the
article (the warranty validity will be reduced to six (6) months when the
article is used professionally);
- damage resulting from an inappropriate packing and shipping of the
article;
- all damage caused by modification, repair or alteration performed by a
third party without written permission by Velleman®.
• Articles to be repaired must be delivered to your Velleman® dealer,
solidly packed (preferably in the original packaging), and be completed
with the original receipt of purchase and a clear flaw description.
• Hint: In order to save on cost and time, please reread the manual and
check if the flaw is caused by obvious causes prior to presenting the
article for repair. Note that returning a non-defective article can also
involve handling costs.
• Repairs occurring after warranty expiration are subject to shipping
costs.
• The above conditions are without prejudice to all commercial
warranties.
The above enumeration is subject to modification according to
the article (see article’s manual).
Velleman® service- en kwaliteitsgarantie
Velleman® heeft ruim 35 jaar ervaring in de elektronicawereld en
verdeelt in meer dan 85 landen.
Al onze producten beantwoorden aan strikte kwaliteitseisen en aan de
wettelijke bepalingen geldig in de EU. Om de kwaliteit te waarborgen,
ondergaan onze producten op regelmatige tijdstippen een extra
kwaliteitscontrole, zowel door onze eigen kwaliteitsafdeling als door
externe gespecialiseerde organisaties. Mocht er ondanks deze
voorzorgen toch een probleem optreden, dan kunt u steeds een beroep
doen op onze waarborg (zie waarborgvoorwaarden).
Algemene waarborgvoorwaarden consumentengoederen (voor
Europese Unie):
• Op alle consumentengoederen geldt een garantieperiode van 24
maanden op productie- en materiaalfouten en dit vanaf de
oorspronkelijke aankoopdatum.
• Indien de klacht gegrond is en een gratis reparatie of vervanging van
een artikel onmogelijk is of indien de kosten hiervoor buiten verhouding
zijn, kan Velleman® beslissen het desbetreffende artikel te vervangen
door een gelijkwaardig artikel of de aankoopsom van het artikel
gedeeltelijk of volledig terug te betalen. In dat geval krijgt u een
vervangend product of terugbetaling ter waarde van 100% van de
aankoopsom bij ontdekking van een gebrek tot één jaar na aankoop en
levering, of een vervangend product tegen 50% van de kostprijs of
terugbetaling van 50 % bij ontdekking na één jaar tot 2 jaar.
• Valt niet onder waarborg:
- alle rechtstreekse of onrechtstreekse schade na de levering veroorzaakt
aan het toestel (bv. door oxidatie, schokken, val, stof, vuil, vocht...), en
door het toestel, alsook zijn inhoud (bv. verlies van data), vergoeding
voor eventuele winstderving.
- verbruiksgoederen, onderdelen of hulpstukken die regelmatig dienen te
worden vervangen, zoals bv. batterijen, lampen, rubberen onderdelen,
aandrijfriemen... (onbeperkte lijst).
- defecten ten gevolge van brand, waterschade, bliksem, ongevallen,
natuurrampen, enz.
- defecten veroorzaakt door opzet, nalatigheid of door een
onoordeelkundige behandeling, slecht onderhoud of abnormaal gebruik
of gebruik van het toestel strijdig met de voorschriften van de fabrikant.
- schade ten gevolge van een commercieel, professioneel of collectief
gebruik van het apparaat (bij professioneel gebruik wordt de
garantieperiode herleid tot 6 maand).
- schade veroorzaakt door onvoldoende bescherming bij transport van
het apparaat.
- alle schade door wijzigingen, reparaties of modificaties uitgevoerd door
derden zonder toestemming van Velleman®.
• Toestellen dienen ter reparatie aangeboden te worden bij uw
Velleman®-verdeler. Het toestel dient vergezeld te zijn van het
oorspronkelijke aankoopbewijs. Zorg voor een degelijke verpakking (bij
voorkeur de originele verpakking) en voeg een duidelijke
foutomschrijving bij.
• Tip: alvorens het toestel voor reparatie aan te bieden, kijk nog eens na
of er geen voor de hand liggende reden is waarom het toestel niet naar
behoren werkt (zie handleiding). Op deze wijze kunt u kosten en tijd
besparen. Denk eraan dat er ook voor niet-defecte toestellen een kost
voor controle aangerekend kan worden.
• Bij reparaties buiten de waarborgperiode zullen transportkosten
aangerekend worden.
• Elke commerciële garantie laat deze rechten onverminderd.
Bovenstaande opsomming kan eventueel aangepast worden
naargelang de aard van het product (zie handleiding van het
betreffende product).
Garantie de service et de qualité Velleman®
Velleman® jouit d’une expérience de plus de 35 ans dans le monde de
l’électronique avec une distribution dans plus de 85 pays.
Tous nos produits répondent à des exigences de qualité rigoureuses et à
des dispositions légales en vigueur dans l’UE. Afin de garantir la qualité,
nous soumettons régulièrement nos produits à des contrôles de qualité
supplémentaires, tant par notre propre service qualité que par un service
qualité externe. Dans le cas improbable d’un défaut malgré toutes les
précautions, il est possible d’invoquer notre garantie (voir les conditions
de garantie).
Conditions générales concernant la garantie sur les produits
grand public (pour l’UE) :
• tout produit grand public est garanti 24 mois contre tout vice de
production ou de matériaux à dater du jour d’acquisition effective ;
• si la plainte est justifiée et que la réparation ou le remplacement d’un
article est jugé impossible, ou lorsque les coûts s’avèrent
disproportionnés, Velleman® s’autorise à remplacer ledit article par un
article équivalent ou à rembourser la totalité ou une partie du prix
d’achat. Le cas échéant, il vous sera consenti un article de remplacement
ou le remboursement complet du prix d’achat lors d’un défaut dans un
délai de 1 an après l’achat et la livraison, ou un article de remplacement
moyennant 50% du prix d’achat ou le remboursement de 50% du prix
d’achat lors d’un défaut après 1 à 2 ans.
• sont par conséquent exclus :
- tout dommage direct ou indirect survenu à l’article après livraison
(p.ex. dommage lié à l’oxydation, choc, chute, poussière, sable,
impureté…) et provoqué par l’appareil, ainsi que son contenu (p.ex.
perte de données) et une indemnisation éventuelle pour perte de
revenus ;
- tout bien de consommation ou accessoire, ou pièce qui nécessite un
remplacement régulier comme p.ex. piles, ampoules, pièces en
caoutchouc, courroies… (liste illimitée) ;
- tout dommage qui résulte d’un incendie, de la foudre, d’un accident,
d’une catastrophe naturelle, etc. ;
- out dommage provoqué par une négligence, volontaire ou non, une
utilisation ou un entretien incorrects, ou une utilisation de l’appareil
contraire aux prescriptions du fabricant ;
- tout dommage à cause d’une utilisation commerciale, professionnelle
ou collective de l’appareil (la période de garantie sera réduite à 6 mois
lors d’une utilisation professionnelle) ;
- tout dommage à l’appareil qui résulte d’une utilisation incorrecte ou
différente que celle pour laquelle il a été initialement prévu comme décrit
dans la notice ;
- tout dommage engendré par un retour de l’appareil emballé dans un
conditionnement non ou insuffisamment protégé.
- toute réparation ou modification effectuée par une tierce personne sans
l’autorisation explicite de SA Velleman® ; - frais de transport de et vers
Velleman® si l’appareil n’est plus couvert sous la garantie.
• toute réparation sera fournie par l’endroit de l’achat. L’appareil doit
nécessairement être accompagné du bon d’achat d’origine et être
dûment conditionné (de préférence dans l’emballage d’origine avec
mention du défaut) ;
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