HP 210 G1 Notebook PC
HP Pavilion 11 Notebook PC
HP Pavilion TouchSmart 11 Notebook
PC
HP 215 G1 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel and Intel Core are trademarks
of Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft
group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for
http://www.microsoft.com details.
This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7 software
and take full advantage of Windows 7
functionality. See
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Third Edition: February 2014
First Edition: November 2013
Document Part Number: 742265-003
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 6
Display .................................................................................................................................................. 6
Buttons and speakers ........................................................................................................................... 7
Keys ..................................................................................................................................................... 8
Lights .................................................................................................................................................... 9
TouchPad ........................................................................................................................................... 10
Left side .............................................................................................................................................. 11
Right side ........................................................................................................................................... 12
Bottom ................................................................................................................................................ 13
Labels ................................................................................................................................................. 13
3 Illustrated parts catalog ............................................................................................................................... 15
Computer major components ............................................................................................................. 15
Display assembly subcomponents ..................................................................................................... 22
Mass storage devices ......................................................................................................................... 24
Miscellaneous parts ............................................................................................................................ 25
Sequential part number listing ............................................................................................................ 26
4 Removal and replacement procedures preliminary requirements ........................................................... 34
Tools required .................................................................................................................................... 34
Service considerations ....................................................................................................................... 34
Plastic parts ....................................................................................................................... 34
Cables and connectors ...................................................................................................... 35
Drive handling .................................................................................................................... 35
Grounding guidelines ......................................................................................................................... 36
Electrostatic discharge damage ......................................................................................... 36
Packaging and transporting guidelines ............................................................. 37
Workstation guidelines ..................................................................... 37
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 39
Component replacement procedures ................................................................................................. 39
Battery ............................................................................................................................... 40
Service door ....................................................................................................................... 41
Hard drive .......................................................................................................................... 42
vii
WLAN module .................................................................................................................... 44
Memory module ................................................................................................................. 46
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 47
Component replacement procedures ................................................................................................. 47
RTC battery ....................................................................................................................... 47
Display panel ..................................................................................................................... 49
Display assembly ............................................................................................................... 53
Display assembly subcomponents .................................................................................... 56
Power connector cable ...................................................................................................... 59
Bottom cover ...................................................................................................................... 61
Power button board ........................................................................................................... 63
TouchPad button board ..................................................................................................... 65
Media card reader board ................................................................................................... 67
Fan ..................................................................................................................................... 68
Monitor connector board .................................................................................................... 69
System board ..................................................................................................................... 70
Heat sink ............................................................................................................................ 73
Speakers ............................................................................................................................ 75
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 77
Starting Setup Utility (BIOS) ............................................................................................................... 77
Updating the BIOS ............................................................................................................................. 77
Determining the BIOS version ........................................................................................... 77
Downloading a BIOS update ............................................................................................. 78
Downloading a Windows 8.1 BIOS update ....................................................... 78
Downloading a Windows 7 BIOS update .......................................................... 79
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 80
8 Specifications ................................................................................................................................................ 81
Computer specifications ..................................................................................................................... 81
Hard drive specifications .................................................................................................................... 82
9 Windows 7 – Backing up, restoring, and recovering ................................................................................ 83
Creating backups ............................................................................................................................... 83
Creating recovery media to recover the original system .................................................... 83
What you need to know ..................................................................................... 83
Creating the recovery media ............................................................ 84
Creating system restore points .......................................................................................... 84
viii
What you need to know ..................................................................................... 84
Creating a system restore point ........................................................................ 84
Backing up system and personal information .................................................................... 84
Tips for a successful backup ............................................................................. 85
What you need to know ..................................................................................... 85
Creating a backup using Windows Backup and Restore .................................. 85
Restore and recovery ......................................................................................................................... 86
Restoring to a previous system restore point .................................................................... 86
Restoring specific files ....................................................................................................... 86
Restoring specific files using Windows Backup and Restore ............................ 86
Recovering the original system using HP Recovery Manager ........................................... 86
What you need to know ..................................................................................... 86
Recovering using HP Recovery partition (select models only) ......................... 87
Recovering using the recovery media ............................................................... 87
Changing the computer boot order ................................................... 88
10 Windows 8.1 – Backing up, restoring, and recovering ........................................................................... 89
Creating recovery media and backups ............................................................................................... 89
Creating HP Recovery media ............................................................................................ 89
Restore and recovery ......................................................................................................................... 90
Recovering using HP Recovery Manager .......................................................................... 91
What you need to know ..................................................................................... 91
Using the HP Recovery partition ....................................................................... 91
Using HP Recovery media to recover ............................................................... 92
Changing the computer boot order ................................................................... 92
Removing the HP Recovery partition ................................................................................. 92
11 Power cord set requirements .................................................................................................................... 94
Requirements for all countries ............................................................................................................ 94
Requirements for specific countries and regions ............................................................................... 95
12 Recycling ..................................................................................................................................................... 97
Index ................................................................................................................................................................... 98
ix
1 Product description
Category Description HP 210 G1
Notebook PC
HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Product Name HP 210 G1
Notebook PC
HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Processor
4th Generation Intel® Core
TM
i3-4010U 1.7
GHz processor (3 MB L3 cache, 15 W)
4th Generation Intel Core i5-4200U x 1.6
GHz (turbo up to 2.6 GHz) processor (3
MB L3 cache, 15 W)
AMD
®
A6-1450 1.4 GHz (turbo)/1.0 GHz
processor (2.0 MB L2 cache, DDR3L,
1066 MHz, quad core, 8 W, with dynamic
configurable TDP 15 W)
√√
AMD A4-1250 1.0 GHz processor (1.0 MB
L2 cache, DDR3L, 1333 MHz, dual core,
8 W)
√√
Chipset
Intel system integrated in CPU
AMD system on chip (SoC) fusion controller
hub (FCH) integrated in accelerated processing
unit (APU)
√√
Graphics Internal graphics:
Support for DX11, HD decode, and HDMI
√√√
Intel HD Graphics 4400, UMA Graphics
GT2 with shared video memory
AMD Radeon™ HD 8250 Graphics on
computer models equipped with an AMD
A6-1450 processor
√√
AMD Radeon HD 8210 Graphics on
computer models equipped with an AMD
A4-1250 processor
√√
1
Category Description HP 210 G1
Notebook PC
HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Panel Supports low-voltage differential signaling
(LVDS)
√√√
11.6 in (29.5 cm) (1366×768), high-
definition (HD), white light emitting diode
(WLED), touchscreen with MultiTouch
enabled; 16:9 standard viewing angle;
typical brightness: 200 cd/m
2
(nits); flat
(3.6 mm), for computer models with
Windows 8.1
√√√
11.6 in (29.5 cm) (1366×768), HD, WLED,
AntiGlare (AG); 16:9 standard viewing
angle; typical brightness: 200 cd/m
2
(nits),
non-touchscreen, flat (3.6 mm), for
computer models with Windows 7 and
Windows 8.1
Memory One customer-accessible/upgradable memory
module slot
Supports:
√√√
1333 MHz at 1.35 V single channel
(DDR3L, 1600 MHz downgrade to 1333
MHz) for use with A4-1250 processors
√√
1066 MHz at 1.35 V single channel
(DDR3L, 1600 MHz downgrade to 1066
MHz) for use with A6-1450 processors
√√
Up to 8192 MB of system RAM in the
following configurations:
8192 MB × 1
4096 MB × 1
√√
1600 MHz (DDR3L)
Up to 8192 MB of system RAM in the
following configurations:
8192 MB × 1
4096 MB × 1
2048 MB x 1
Hard drive Support for 6.35 cm (2.5 in) hard drives in 7.0
mm (.28 in) thickness
√√√
Support for Serial ATA √√√
Support for HP 3D hard drive protection √√√
Support for the following hard drives:
500 GB, 5400 rpm √√√
320 GB, 5400 rpm √√√
2 Chapter 1 Product description
Category Description HP 210 G1
Notebook PC
HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Optical drive Support for external DVD±RW Double-Layer
with SuperMulti Drive
Audio and
video
Integrated HP TrueVision webcam: HD
(1280×720 by 30 frames per second), fixed (no
tilt), with activity light
√√√
Single digital microphone with appropriate
echo-cancellation and noise-
suppression software
√√√
dts Sound+ (uses Realtek ALC3227-GR audio
codec)
√√√
Two speakers √√√
Ethernet Integrated 10/100 network interface card (NIC) √√
Integrated 10/100/1000 NIC
Wireless Integrated wireless local area network (WLAN)
options by way of wireless module
√√√
Two WLAN antennas built into display
assembly
√√√
Support for the following WLAN formats:
Intel 802.11 a/b/g/n/AC 1x1 + Bluetooth
Combo Adapter
Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth
Combo 7260 Adapter (select models only)
Broadcom BCM943228HMB 802.11 a/b/g/
n 2x2 WiFi + Bluetooth
®
4.0 Combo
Adapter
√√
Qualcomm Atheros AR9485 802.11 b/g/n
1x1 WiFi Adapter (select models only)
√√
Ralink RT3290LE 802.11 b/g/n 1×1 WiFi +
Bluetooth 4.0 Combo Adapter
√√
Realtek RTL8188EE 802.11 b/g/n 1×1
WiFi Adapter
√√
Compatible with Miracast-certified devices (for
Windows 8.1)
√√√
Supports Intel Wireless Display software
External
media cards
HP multiformat Micro Digital Media Reader Slot
with push-push technology. Reads data from
and writes data to digital memory cards.
√√√
Ports
AC adapter: HP Smart pin plug (4.5 mm
barrel)
√√√
3
Category Description HP 210 G1
Notebook PC
HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Ports
(continued)
Audio: one combo audio-out (headphone)/
audio in (microphone) jack, supports jack
auto-detection
√√√
HDMI: version 1.4, supporting up to
1080p, 1920×1080 at 60 Hz
√√√
RJ45/Ethernet √√√
USB: Two USB 3.0 ports, one USB 2.0
port
√√√
Video: VGA (Dsub 15-pin) supporting
1920×1200 external resolution at 60 Hz,
hot plug/unplug and auto-detection for
correct output to wide-aspect versus
standard aspect video
√√√
Keyboard/
pointing
devices
91%-size, textured, island-style keyboard (no
numerical keypad)
√√√
Touchpad requirements:
2013 Touchpad √√√
Taps enabled as default √√√
PS/2 interface support √√√
Multi Gestures, with ability to turn on and
off
2-finger scroll
Pinch/zoom
Edge swipe
√√√
Support for Windows 8.1 Modern
TouchPad Gestures (not supported on
Windows 7)
√√√
Power
requirements
Support for the following batteries:
3 cell, 36 Whr, 3.20 Ah, Li-ion battery √√√
6 cell, 66 Whr, 3.0 Ah, Li-ion battery
Support for the following AC adapters:
45 W HP Smart AC adapter (non-PFC, 4.5
mm)
√√√
65 W HP Smart AC adapter (non-PFC, 4.5
mm)
√√
4 Chapter 1 Product description
Category Description HP 210 G1
Notebook PC
HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Power
requirements
(continued)
65 W HP Smart AC adapter (MSH, non-
PFC, 4.5 mm)
Security Support for security cable lock √√√
Operating
system
Preinstalled:
Windows 8.1 Multi-Language 64 (for
touchscreen models only)
Windows 8.1 Professional 64 (for
touchscreen models only)
Windows 8.1 Small Screen Touch √√
Windows 7 Home Premium (for non-
touchscreen models only)
√√
Windows 7 Professional 64 (for non-
touchscreen models only)
√√√
Windows 7 Professional 64 with Windows
8.1 Professional 64 product activation key
(for non-touchscreen models only)
FreeDOS 2.0 (for non-touchscreen models
only)
√√√
Operating
system
Web supported operating system:
Windows 8.1 Chinese Markets 64
Windows 8.1 Emerging Markets 64
Windows 8.1 Enterprise 64
Windows 8.1 Multi-Language 64
Windows 8.1 Professional 64
Serviceability End user replaceable parts:
AC adapter √√
Battery (system) √√√
Hard drive √√√
Memory √√√
WLAN module √√√
5
2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with
wireless local area networks (WLANs).
NOTE: To set up a WLAN and connect to the Internet,
you need a broadband modem (either DSL or cable,
purchased separately), high-speed Internet service
purchased from an Internet service provider, and a
wireless router (purchased separately).
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video, captures still photographs, and provides
access to video conferences and online chat by means
of streaming video.
(5) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
6 Chapter 2 External component identification
Buttons and speakers
Item Component Description
(1) Power button When the computer is off, press the button to turn
on the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information. If the
computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press
and hold the power button down for at least 5 seconds to
turn off the computer.
(2) Speakers (2) Produce sound.
Buttons and speakers 7
Keys
Item Component Description
(1) esc key Reveals system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with the esc key.
(3) Windows key
Windows 8–Returns you to the Start screen from an
open app or the Windows desktop.
NOTE: Pressing the Windows key again will
return you to the previous screen.
Windows 7–Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
8 Chapter 2 External component identification
Lights
Item Component Description
(1) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to
all capital letters.
(3) Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
(4) Wireless light On: An integrated wireless device, such as a WLAN
device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber
when all wireless devices are off.
Lights 9
TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates
items on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
(2) External monitor port Connects an external VGA monitor or projector.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(4) USB 2.0 port Connects an optional USB device.
(5) Memory card reader Reads data from and writes data to memory cards such
as Secure Digital (SD) memory cards.
(6) Hard drive light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(7) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
Left side 11
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