6
Xerox
®
B1025 Multifunction Printer
User Guide
Cleaning the Exterior ..................................................................................................... 124
Cleaning the Scanner..................................................................................................... 124
Ordering Supplies................................................................................................................. 127
When to Order Supplies ................................................................................................. 127
Viewing Printer Supply Status ........................................................................................ 127
Consumables ................................................................................................................. 127
Routine Maintenance Items........................................................................................... 128
Toner Cartridges ............................................................................................................ 128
Drum Cartridges ............................................................................................................ 130
Recycling Supplies.......................................................................................................... 131
Moving the Printer ............................................................................................................... 132
Viewing Billing Meter Information ....................................................................................... 133
7 Troubleshooting ................................................................................................................... 135
General Troubleshooting ...................................................................................................... 136
Restarting the Printer ..................................................................................................... 136
Printer Fails to Power On ................................................................................................ 136
Printer Resets or Powers Off Frequently .......................................................................... 136
Document Prints from the Wrong Tray ........................................................................... 137
Automatic 2-Sided Printing Problems ............................................................................. 137
Paper Tray Fails to Close................................................................................................. 137
Printing Takes Too Long ................................................................................................. 138
Print Job Fails to Print..................................................................................................... 138
Printer Makes Unusual Noises ........................................................................................ 139
Condensation has Formed Inside the Printer .................................................................. 139
Toner Cartridge Status Messages ................................................................................... 140
Drum Cartridge Status Messages ................................................................................... 140
Paper Jams .......................................................................................................................... 141
Minimizing Paper Jams .................................................................................................. 141
Locating Paper Jams...................................................................................................... 142
Clearing Paper Jams ...................................................................................................... 143
Troubleshooting Paper Jams .......................................................................................... 158
Print-Quality Problems.......................................................................................................... 160
Controlling Print Quality................................................................................................. 160
Solving Print-Quality Problems ....................................................................................... 160
Copy and Scan Problems...................................................................................................... 164
Fax Problems ....................................................................................................................... 165
Problems Sending Faxes................................................................................................. 165
Problems Receiving Faxes............................................................................................... 166
Getting Help ........................................................................................................................ 168
Control Panel Messages ................................................................................................. 168
Using the Integrated Troubleshooting Tools .................................................................. 168
Available Information Pages .......................................................................................... 169
Online Support Assistant................................................................................................ 170
More Information .......................................................................................................... 170
A Specifications........................................................................................................................ 173
Table of Contents