AMS Import Procedure for Repair Owner's manual

Brand: AMS

Model: Import Procedure for Repair

Type: Owner's manual

AMS Import Procedure for Repair

This document outlines the import compliance procedure for Machinery Health Management when issuing RMAs to international customers. It applies to all RMAs for Warranty, Support Agreement, or Billable Repair work.

Responsibilities

It is the responsibility of all Emerson employees to inform customers of these import compliance requirements.
Customers must email or fax a copy of the commercial invoice and air waybill for review to [email protected] or fax 865-218-1876 before shipping the item to Knoxville.

Required Information

AMS Import Procedure for Repair

Responsibilities

It is the responsibility of all Emerson employees to inform customers of these import compliance requirements.
Customers must email or fax a copy of the commercial invoice and air waybill for review to [email protected] or fax 865-218-1876 before shipping the item to Knoxville.

Required Information

MACHINERYHEALTHMANAGEMENT

IMPORTCOMPLIANCEPROCEDURE

RMAFORINTERNATIONALCUSTOMERS

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This document’s purpose is to outline Machinery Health Management’s import compliance

procedurewhenissuingRMAstointernationalcustomersincludingCanada,Mexico,andPuerto

Rico.ThisappliestoallRMAsforWarranty,SupportAgreement,orBillableRepairwork.



It is the responsibility of all Emerson employees to inform our customers as to these import

compliance requiremen

ts. This procedure may be distributed to all customers to aid them in

ourimportcompliancerequirements.



Additionally,customersmust e‐mailorfaxacopyofthecommercialinvoiceandairwaybillfor

reviewto:[email protected]

orfax865‐218‐1876beforeshippingthe

item to Knoxville. Upon receipt, Trade Compliance will review the customer’s documents to

ensure they meet our import compliance requirements. Once all documents have been

approved,Trade CompliancewillnotifythecustomerthattheitemcanbeshippedtoKnoxville.

FailuretodosocouldresultinseveredelayinimportationintotheU.S.A.



For all RMA returns, the customer must include the following information on a commercial

invoiceand/orairwaybillwitheachshipment:



1. RMANumber:TheRMAnumber  must be listed on thecommercialinvoice and

airwaybill.



2. ItemDescription:Acompleteandaccuratedescription of itemsreturningmust

be included on the commercial invoice, e.g. 2120 Machinery Health Analyzer,

2130 Machinery Health Analyzer, 9210 Machinery Health Transmitter, or 8225

LaserAlignmentSystem.



3. CountryofOrigin:AftertheRMAhasbeenissued,TradeCompliancewillaidthe

customerintheassignmentofthecountryofori

gin.



4. U.S. HarmonizedTariff System (USHTS):After the RMAhas been issued, Trade

CompliancewillaidthecustomerintheassignmentoftheproperUSHTScode.



5. Itemsthatarebeingreturnedforanytype ofrepairs,upgrade,and/orcalibration

must have the sale value on the invoice. The following statement must be

declaredonthecommercialinvoice:“ItemBeingReturnedforRepair”.



6. Manufacturer’s Affidavit:During the document review process, Trade

Compliance will provide the customer and brokera Manufacturer’s Affidavit to

expediteclearance.



MACHINERYHEALTHMANAGEMENT

IMPORTCOMPLIANCEPROCEDURE

RMAFORINTERNATIONALCUSTOMERS

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7. Hazardous Shipments:Any chemicals, lithium batteries, paint, or other

hazardous materials shipment by any method, including hand carrying, is

prohibited without the prior written approval of the PlantWeb Compliance

Manager.



Machinery Health Management will not be responsible for importation  delays, payment of

additional duty, demurrage, or other U.S. Customs‐related or any transportation charges

associatedwithdeviationfromthisprocedure.



If you have any questions, please contact Habibi Andre’, PlantWeb Compliance Manager, at

[email protected].

MACHINERYHEALTHMANAGEMENT

IMPORTCOMPLIANCEPROCEDURE

RMAFORINTERNATIONALCUSTOMERS

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RevisionHistory

Revision Reason By Date

A InitialRelease HabibiAndre January29,2009

B EmailUpdate ScottFerguson February12,2009

AMS Import Procedure for Repair Owner's manual

Brand: AMS

Model: Import Procedure for Repair

Type: Owner's manual

AMS Import Procedure for Repair

Responsibilities

It is the responsibility of all Emerson employees to inform customers of these import compliance requirements.
Customers must email or fax a copy of the commercial invoice and air waybill for review to [email protected] or fax 865-218-1876 before shipping the item to Knoxville.

Required Information

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AMS Import Procedure for Repair Owner's manual

AMS Import Procedure for Repair Owner's manual

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