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Table of Contents
About this guide .......................................................................................................................................... 4
Collect debug information.......................................................................................................................... 5
Display debug messages .......................................................................................................................... 5
Use message call stacks ........................................................................................................................... 6
Troubleshoot short dumpsShort dumps .................................................................................................. 8
Troubleshoot performance issuesPerformance issues .......................................................................... 9
Poor performance in ReadSoft PROCESS DIRECTOR ........................................................................... 9
Slow performance on starting ReadSoft PROCESS DIRECTOR ............................................................. 9
Test the ArchiveLink connection .............................................................................................................. 9
Repair the Worklist ..................................................................................................................................... 9
Worklist ...................................................................................................................................................... 9
Selection screen ...................................................................................................................................... 10
Troubleshoot the Web Application connection ..................................................................................... 10
Display the ReadSoft PROCESS DIRECTOR Web Application version ................................................ 10
Troubleshoot missing action buttons ..................................................................................................... 11
For SAP GUI ............................................................................................................................................ 11
For the Web Application .......................................................................................................................... 12
Setting types ............................................................................................................................................ 12
Troubleshoot the Services for Object button ......................................................................................... 14
BAdI problems ........................................................................................................................................... 14
Create the /EBY/ namespace ................................................................................................................... 15
Establish number ranges ......................................................................................................................... 16
Regenerate menus and toolbars ............................................................................................................. 16