HP EliteBook 745 G4 Notebook PC User guide

Category
Notebooks
Type
User guide

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User Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Java is a U.S. trademark of Sun Microsystems,
Inc. Microsoft and Windows are trademarks of
the Microsoft group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2016
Document Part Number: 914327-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Sytems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Go to http://www.microsoft.com for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support. Select Find your product, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware and software ........................................................................................................................... 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 4
Display .................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and ngerprint reader .......................................................................................... 8
Special function keys ........................................................................................................................ 10
Using the hot keys ............................................................................................................................. 11
Bottom ................................................................................................................................................................. 13
Front ..................................................................................................................................................................... 13
Labels ................................................................................................................................................................... 14
Inserting a SIM card (select products only) ......................................................................................................... 15
3 Connecting to a network .............................................................................................................................. 17
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Turning wireless devices on or o .................................................................................. 17
HP Connection Manager (select products only) ............................................................. 18
Wireless button ............................................................................................................... 18
Operating system controls ............................................................................................. 18
Connecting to a WLAN ....................................................................................................................... 18
Using HP Mobile Broadband (select products only) .......................................................................... 19
Using HP Mobile Connect (select products only) .............................................................................. 19
Using GPS (select products only) ...................................................................................................... 19
Using Bluetooth wireless devices (select products only) ................................................................. 20
Adding a Bluetooth-enabled device ............................................................................... 20
Connecting to a wired network ............................................................................................................................ 20
Connecting to a local area network (LAN) (select products only) .................................................... 20
Using a modem (select products only) ............................................................................................. 21
Connecting a modem cable ............................................................................................. 21
vii
Connecting a country- or region-specic modem cable adapter .................................. 21
4 Screen navigation ........................................................................................................................................ 23
Using the TouchPad and touch screen gestures ................................................................................................. 23
Tap ..................................................................................................................................................... 23
Two-nger pinch zoom ..................................................................................................................... 23
Two-nger scroll (TouchPad only) .................................................................................................... 24
Two-nger tap (TouchPad only) ........................................................................................................ 24
5 Entertainment features ............................................................................................................................... 25
Using a webcam (select products only) ............................................................................................................... 25
Using audio .......................................................................................................................................................... 25
Connecting speakers ......................................................................................................................... 25
Connecting headphones .................................................................................................................... 25
Connecting headsets ......................................................................................................................... 25
Using sound settings ......................................................................................................................... 26
Using video .......................................................................................................................................................... 26
Connecting video devices using a VGA cable (select products only) ................................................ 26
Connecting a DisplayPort device ....................................................................................................... 27
Discovering and connecting wired displays using MultiStream Transport ...................................... 27
Connect displays to computers with AMD (with an optional hub) ................................. 27
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 28
6 Power management ..................................................................................................................................... 29
Shutting down (turning o) the computer .......................................................................................................... 29
Setting power options ......................................................................................................................................... 29
Using power-saving states ................................................................................................................ 29
Initiating and exiting Sleep ............................................................................................. 30
Initiating and exiting Hibernation ................................................................................... 30
Using the power meter and power settings ................................................................... 30
Setting password protection on wakeup ........................................................................ 31
Using battery power .......................................................................................................................... 31
Using HP Battery Check .................................................................................................. 31
Displaying the remaining battery charge ....................................................................... 32
Maximizing battery discharge time ................................................................................ 32
Managing low battery levels ........................................................................................... 32
Identifying low battery levels ...................................................................... 32
Resolving a low battery level ....................................................................... 32
Conserving battery power .............................................................................................. 32
Disposing of a battery ..................................................................................................... 33
viii
Replacing a battery ......................................................................................................... 33
Using external AC power ................................................................................................................... 33
Testing an AC adapter ..................................................................................................... 33
7 Security ...................................................................................................................................................... 35
Protecting the computer ..................................................................................................................................... 35
Using passwords .................................................................................................................................................. 36
Setting passwords in Windows ......................................................................................................... 36
Setting passwords in Computer Setup ............................................................................................. 37
Managing a BIOS administrator password ........................................................................................ 37
Entering a BIOS administrator password ....................................................................... 38
Managing a Computer Setup DriveLock password (select products only) ....................................... 39
Setting a DriveLock password ........................................................................................ 39
Enabling DriveLock (select products only) ..................................................................... 40
Disabling DriveLock (select products only) .................................................................... 40
Entering a DriveLock password (select products only) .................................................. 41
Changing a DriveLock password (select products only) ................................................. 41
Using antivirus software ...................................................................................................................................... 41
Using rewall software ........................................................................................................................................ 41
Installing critical security updates ...................................................................................................................... 42
Using HP Client Security (select products only) .................................................................................................. 42
Using HP Touchpoint Manager (select products only) ........................................................................................ 42
Installing an optional security cable (select products only) ............................................................................... 42
Using a ngerprint reader (select products only) ............................................................................................... 42
Locating the ngerprint reader ......................................................................................................... 43
8 Maintenance ............................................................................................................................................... 44
Improving performance ....................................................................................................................................... 44
Using Disk Defragmenter .................................................................................................................. 44
Using Disk Cleanup ............................................................................................................................ 44
Using HP 3D DriveGuard (select products only) ................................................................................ 44
Identifying HP 3D DriveGuard status .............................................................................. 45
Updating programs and drivers .......................................................................................................................... 45
Cleaning your computer ...................................................................................................................................... 45
Cleaning procedures .......................................................................................................................... 45
Cleaning the display ........................................................................................................ 46
Cleaning the sides or cover ............................................................................................. 46
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 46
Traveling with or shipping your computer .......................................................................................................... 46
ix
9 Backup and recovery .................................................................................................................................... 48
Creating recovery media and backups ................................................................................................................ 48
Guidelines .......................................................................................................................................... 48
Creating recovery media with HP Recovery Disc Creator ................................................................. 48
Creating recovery media ................................................................................................. 49
Backing up your information ............................................................................................................. 49
Performing a system recovery ............................................................................................................................ 50
Using the Windows recovery tools .................................................................................................... 50
Using f11 recovery tools (select products only) ............................................................................... 51
Using Windows 7 operating system media ....................................................................................... 51
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 53
Using Computer Setup ......................................................................................................................................... 53
Starting Computer Setup .................................................................................................................. 53
Navigating and selecting in Computer Setup ................................................................................... 53
Restoring factory settings in Computer Setup ................................................................................. 54
Updating the BIOS ............................................................................................................................. 55
Determining the BIOS version ......................................................................................... 55
Downloading a BIOS update ........................................................................................... 55
Changing the boot order using the f9 prompt .................................................................................. 56
TPM BIOS settings (select products only) ........................................................................................................... 56
Using HP Sure Start (select products only) ......................................................................................................... 57
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 58
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 58
12 Specications ............................................................................................................................................ 60
Input power .......................................................................................................................................................... 60
Operating environment ....................................................................................................................................... 60
13 Electrostatic Discharge .............................................................................................................................. 61
14 Accessibility .............................................................................................................................................. 62
Supported assistive technologies ....................................................................................................................... 62
Getting support for accessibility ......................................................................................................................... 62
Index ............................................................................................................................................................. 63
x
1 Getting started
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 17.
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Security on page 35.
Get to know your computer—Learn about your computer features. See Components on page 3 and
Screen navigation on page 23 for additional information.
Find installed software—Access a list of the software preinstalled on the computer:
Select Start > All Programs. For details about using the software included with the computer, see the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
on page 48.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster
How to set up the computer
Help to identify computer components
HP Support Assistant
To access HP Help and Support, select Start > All
Programs > HP Help and Support.
To access the latest user guides or manuals for your
product, go tohttp://www.hp.com/support. Select Find
your product, and then follow the on-screen instructions.
Software, driver, and BIOS updates
Troubleshooting tools
How to access support
Worldwide support
To get support in your language, go to
http://www.hp.com/support, and select your country.
Online chat with an HP technician
Support telephone numbers
HP service center locations
HP website
To access the latest user guides or manuals for your
product, go tohttp://www.hp.com/support. Select Find
your product, and then follow the on-screen instructions.
Support information
Ordering parts and nding additional help
Accessories available for the device
Safety & Comfort Guide
To access the user guide, select Start > All Programs > HP
Help and Support > HP Documentation.
– or –
Go to http://www.hp.com/ergo.
Proper workstation setup, posture, health, and work habits
Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access the user guide, select Start > All Programs > HP
Help and Support > HP Documentation.
Regulatory and safety information
Battery disposal information
Limited Warranty*
To access the Limited Warranty, select Start > All
Programs > HP Help and Support > HP Documentation >
View Warranty Information.
– or –
Go to http://www.hp.com/go/orderdocuments.
Warranty information
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started
2 Components
Locating hardware and software
To see a list of your installed hardware:
Select Start > Control Panel > Device Manager.
To see a list of your installed software:
Select Start > All Programs.
Right
Component Description
(1) USB Type-C charging port Connects a USB device with a Type-C connector and can charge
products such as cell phones, laptops, tablets, and MP3 players,
even when the computer is o.
NOTE: Adapters (purchased separately) may be required.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
Select Start > All Programs > HP Help and Support > HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Locating hardware and software 3
Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) RJ-45 (network) jack/status lights Connects a network cable.
Green (left): The network is connected.
Amber (right): Activity is occurring on the network.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
4 Chapter 2 Components
Component Description
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Smart card reader Supports optional smart cards.
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures still photographs.
To use the webcam:
Select Start > All Programs > Music, Photos and Videos.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select Start > All Programs > HP Help and Support > HP Documentation.
Display 5
Top
TouchPad
Component Description
(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
On: The TouchPad is o.
O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select products
only)
Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 Components
Lights
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Microphone mute light
Amber: Microphone sound is o.
O: Microphone sound is on.
(3) Num lock light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(5) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(7) TouchPad light
On: The TouchPad is o.
O: The TouchPad is on.
Top 7
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Select Start > Control Panel > System and Security >
Power Options.
(2) Premium speakers (select products only) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
8 Chapter 2 Components
Component Description
(4) Volume mute button (select products only) Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Top 9
Special function keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
See Using the hot keys on page 11.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lock is on, the keypad can be used like
an external numeric keypad.
(5) Windows application key Displays options for a selected object.
(6) num lock key Turns the embedded numeric keypad on and o.
10 Chapter 2 Components
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HP EliteBook 745 G4 Notebook PC User guide

Category
Notebooks
Type
User guide
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