Ericsson BusinessPhone 250 User manual

Category
IP phones
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User manual

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Executive Telephone
BusinessPhone Communication Platform
User Guide
Welcome
BusinessPhone – Executive Telephone2
Welcome
Welcome to the User Guide for the Executive phone in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:
BusinessPhone 50
BusinessPhone 128i
BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Executive phone with a factory
defaults programming. There may be some differences in the way
your phone is programmed.
Please consult system administrator if you need further information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Dialog 3213 is a system telephone, i.e. it can only be
used for an Ericsson private branch exchange that supports
this type of telephone.
Function descriptions that do not include speaking in the handset, are
described as off-hook, if nothing else is stated. Instead of pressing the
Clear-key, you can always replace the handset. The dual-functions
keys allow two functions to be combined on the same keys.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. Ericsson shall not be liable for errors
contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 322 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.
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Quick Reference Guide and Quick Reference Card
Executive Telephone
System telephone for BusinessPhone Communication Platform
Answer calls
Answer: Lift handset or Line 1 }h
Answer on another
extension: Ext. No.
pick-up
Save external number: save
(Before you finish the call)
Redial:
redial
Make calls
Internal calls: Ext. No.
External calls:
0 External No.
Common
abbreviated number: Abbreviated No.
Individual
abbreviated number: 2nd
h Airport g
Last external
number redial:
***
Save external number:
save
(Before you finish the call)
Redial: redial
Automatic redial: Automatic redial 1
g
Replace handset
Lift handset when called back
Cancel: Automatic redial 1
(g
Pause on/off: Pause auto redial g
You get busy tone or no answer
Automatic call-back: call-back
Replace handset
Lift handset when called back
Camp-on:
camp-on
Keep handset off hook
Intrusion:
intrusion
During calls
Switch to handsfree: s Replace handset
Switch to handset: Lift handset
Group listening:
s
Individual hold: Line 1
h
Press flashing key to retake
Inquiry
Ongoing conversation: Inquiry h Call 3rd party
Refer back
Switch between calls: Line1 }h or Line2 }h
or Inquiry
}h
End call: X
Conference
Ongoing conversation: Inquiry h Call 3rd party
conf
DISA and Message check:
DISA number Message system
Password
?
Company number
Quick Reference Guide and Quick Reference Card Executive Telephone
1
Transfer
Transfer a call: Inquiry h Call 3rd party
transfer or
Replace handset
(Before or after answer)
Call forwarding
Fixed diversion: 2nd h Diversion h
Internal diversion:
s 2nd h
Diversion
h New No.
2nd
h Diversion h
Cancel: 2nd h Diversion )h
Follow me, re-direct
from answering
extension:
*21*Own No. *
New No. #
Cancel: #21*Own No. #
Bypass call forwarding: *60*Ext. No. #
External diversion:
Program:
*22* Line access code
External No.
#
Cancel: #22#
Re-activate:
*22*#
Reminder
Reminder (24 hours): *32*Reminder time
activate
Cancel reminder: #32#
Messages
Direct message: Message h send
Ext. No.
send
call-back Select type
Check received
messages: Message
}h receive
Select options in display
Information
Enter information
(pre-text): 2nd
h Info h
leave absence
pre-text Select in display
next-info
Enter Info code and
Completing info (see below)
activate
Erase information: 2nd h Info h
erase absence
Info code Completing info
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day
Special account numbers for business calls:
Account numberProject name
2
3
4
This is a part of ENL/ZTBS 151 322 R1A
This is a part of EN/LZTBS 151 322 R1A. Subject to alteration without prior notice.
5BusinessPhone Executive Telephone
Table of Contents
Table of Contents
page
Description ....................................................... 6
Incoming Calls ................................................. 9
Outgoing Calls ............................................... 12
During Calls .................................................... 17
Call Forwarding .............................................. 22
Information ..................................................... 29
Internal Messages .......................................... 34
Mailbox System .............................................. 42
Abbreviated Numbers .................................... 49
Call Metering .................................................. 53
Group Facilities .............................................. 60
Other Useful Facilities ..................................... 65
Security .......................................................... 73
Least Cost Routing ........................................ 76
ISDN Facilities ................................................ 77
Optional Equipment ....................................... 83
Programming ................................................. 87
Display Info .................................................... 91
Visible Signals ................................................ 93
Audible Adjustments ...................................... 94
Tones and Signals .......................................... 99
Write Text ..................................................... 101
Useful Hints .................................................. 102
Installation .................................................... 103
Glossary ....................................................... 107
Index ............................................................ 110
Telephone Toolbox and Voice Guide ............. 113
Description
BusinessPhone Executive Telephone6
Description
1Display
3x40 characters. See section Display Info on page 91.
2 Menu function keys
The functions depend on the traffic state and will be shown on the
last line of the display. When you are requested to (see display),
press the required key to access the function.
3 2nd
Key for access to secondary key functions (These functions are
stated on the second line of the corresponding key).
4 Message / Info
a. To send and receive messages. See section Internal
Messages on page 34.
b. Enter information. See section Information on page 29.
1
2
3
4
5
6
7
8
9
10
11
12
13 14
15
16 16
18
17
5
5
7BusinessPhone Executive Telephone
Description
5 Dual-function programmable keys (A-N)
Storing numbers, program functions. See section Programming
on page 87.
6 Dual-function programmable key (C) / Headset key
a. Storing numbers and program functions.
b. The headset function is only available with option unit
(DBY 410 02) installed. The headset key is programmed by the
system administrator. See section Optional Equipment on
page 83.
7 Transfer / Diversion
a. Transfer an ongoing call. See section During Calls on page 17.
b. Activate/Deactivate diversion. See section Call Forwarding on
page 22.
8 Inquiry / Conference
a. To make an inquiry to an internal or external party.
b. To establish a telephone conference.
See section During Calls on page 17.
9 Line 2 / Read &
a. Line key 2 for in and outgoing calls.
b. Read information. See section Information on page 29.
10 Line 1 / Save/Redial
a. Line key 1 for in and outgoing calls.
b. Save or redial an external number. See section Outgoing Calls
on page 12.
11 Volume control
To adjust the volume. Also space/backspace in writing mode.
See sections Audible Adjustments on page 94 and Write Text
on page 101.
12 Mute
To switch the microphone on or off. See section During Calls on
page 17.
13 Loudspeaker on/off
To switch the loudspeaker on or off. See section During Calls on
page 17.
14 Clear
To disconnect calls or to clear the display in programming.
Description
BusinessPhone Executive Telephone8
15 Microphone
16 Optional key panel (A-Q)
17 dual-function programmable keys per key panel.
Four panels can be connected.
Note: If one or two key panels are used, the optional key
panel DBY 409 01 may be used. However, if three or four
key panels are used, all optional key panels must be of type
DBY 409 02.
17 Loudspeaker
18 Handset with hearing aid function
Please note: The handset may retain small metal objects
in the earcap region.
9BusinessPhone Executive Telephone
Incoming Calls
Incoming Calls
Internal calls
A ringing signal and a flashing lamp indicates an incoming call.
The display shows the number and the name of the internal caller.
External calls
A ringing signal and a flashing lamp indicates an incoming call.
If you are connected to a digital trunk line (ISDN), the display shows
the number of the external caller and in case of diversion in the
public net the display shows the number of the diverted as well as
the calling party, see also section ISDN Facilities on page 77.
A trunk line is the same as an external line.
Answer calls
u Lift the handset
Handsfree
Line 1 }h Press without lifting handset
or
s Press without lifting handset
You are connected to the caller via the loudspeaker and
microphone.
X Press to terminate a handsfree call
Incoming Calls
BusinessPhone Executive Telephone10
On another extension
You can answer a call to another extension from any phone in your
office.
z Call the ringing extension
You receive busy tone.
pick-up Press (see display)
Allow calls on line 2
If you want to receive calls also while speaking you first need to
program Free on 2nd access on a programmable key.
See section Programming on page 87.
Free on 2nd access g Press to activate / deactivate Free on 2nd access
(pre-programmed)
When Free on 2nd access is active the lamp lights and you can
receive calls while speaking.
Answer a second call
You are on the phone, when a muted ringing signal and a line key
flashes to indicate a new incoming call:
Line 2
}h Press the flashing line key
The first call is parked.
Note: If you want to see who is calling, first press L2-info
(see display).
To switch back to the first call:
Line 1
}h Press the first line key
The second call is parked. You are connected to the first caller.
X Press if you want to terminate the ongoing call
12 May 10:35 +15°
ANDERSEN ANDREAS 200 BUSY
camp-on call-back pick-up intrusion
11BusinessPhone Executive Telephone
Incoming Calls
Silent ringing
This function is useful if you do not want to be disturbed by the
ringing of the telephone. Incoming calls will only be indicated on the
display and by the flashing line key.
Note: This function requires a certain release number of
your telephone (for the Executive telephone it is R9B or
higher, see the underside of your telephone).
In idle mode:
m Press to mute the ringer for incoming calls
Save and redial incoming calls
When you receive an incoming external call, you can save the
number in order to redial it easily (the number can contain
maximum 24 digits). Previously saved number is erased.
Save number
Before you quit the call:
save Press (see display)
Redial number
redial Press to redial the saved number (see display)
Outgoing Calls
BusinessPhone Executive Telephone12
Outgoing Calls
Sometimes you make a call but the person is not available.
These functions will help you in your attempts to establish contact
with the called party.
Make calls
How to make internal and external calls.
u Lift the handset and dial either:
z An extension number to make an internal call,
or
0z The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
d or X To end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.
Handsfree
Without lifting the handset, just press a line key, or the loudspeaker
key, or the first digit of the number. The call is in handsfree mode,
via the loudspeaker and microphone.
13BusinessPhone Executive Telephone
Outgoing Calls
Last external number redial
When you initiate an external call the system automatically stores
all the dialled digits, irrespective of whether the call was successful
or not. See also section Automatic redial on page 14.
*** Press to redial the last dialled external number
The display will show the dialled number.
Save external number
When you make an external call, you can save the number in order
to redial it easily. Previously saved number is erased.
Save number
Before you quit the call:
save Press (see display)
Redial number
redial Press to redial the saved number (see display)
Outgoing Calls
BusinessPhone Executive Telephone14
Automatic call-back
You call an extension and receive busy tone or get no answer.
call-back Press (see display)
Verification tone.
d or X Replace the handset or press to finish the procedure
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
u Lift the handset when you are called back
(You can also press the line or loudspeaker key to answer in
handsfree mode.)
Automatic redial
If you call an external number and receive busy tone or get no
answer, you can instruct the system to automatically redial the
number until it is available.
Note: This feature could be restricted. Ask the system
administrator for the availability.
This function is activated via function keys, so you first have to
program a programmable key (one key required per number). See
section Program a function on page 88. You can activate
automatic redial on up to five external numbers at the same time.
12 May 10:35 +15°
BURNES BOBBY 201 BUSY
camp-on call-back intrusion
15BusinessPhone Executive Telephone
Outgoing Calls
Activate
During the call:
Automatic redial1 g Press to activate (pre-programmed)
The automatic redial lamp is rapidly flashing and is lit when the
request is stored and activated. Verification tone.
d or X Replace the handset or press to finish the procedure
You are called back if the called number finishes the ongoing call or
the next time the extension finishes a new call. The display shows:
u Lift the handset when you are called back
(You can also press the line or loudspeaker key to answer in
handsfree mode.)
Notes: It is not possible to do a new request on a key
holding an already activated request until the existing one is
cancelled.
When the automatic redial lamp is rapidly flashing, your
telephone is busy and you cannot receive or make new
calls.
The number of redial attempts and how long the function is
active is programmed by your system administrator.
If you have activated a diversion on your telephone, this
function is not available.
If tandem configuration is activated, the secondary
telephone cannot use this function. See section Tande m
configuration on page 69.
Cancel
Automatic redial1 (g Press the relevant programmable key to cancel the
automatic redial request (pre-programmed)
Note: Depending on system programming, the automatic
redial request could be cancelled automatically.
AUTO REDIAL CALL
ANDERSEN ANDREAS 200
directory redial prog
Outgoing Calls
BusinessPhone Executive Telephone16
Pause
It is possible to pause all of your successfully activated requests by
programming a separate pause key, see section Program a
function on page 88.
Pause auto redial g Press to pause (pre-programmed)
The requests are paused and the key lamps of the automatic redial
keys are slowly flashing.
Pause auto redial (g Press to resume automatic redial (pre-programmed)
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
camp-on Press (see display)
Keep the handset off hook. When the called extension replaces the
handset, it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
intrusion Press (see display)
Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you keep off
hook, the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.
17BusinessPhone Executive Telephone
During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can switch between handset and
handsfree/group conversation, mute the microphones, make an
inquiry, transfer the call, create a conference or put the call on hold
to perform other tasks.
Group listening
You have an ongoing conversation via the handset.
s Press to switch the loudspeaker on or off
When the lamp lights, the loudspeaker monitors the call.
Note: You can adjust the volume, see section Audible
Adjustments on page 94.
From handset to handsfree
You have an ongoing conversation via the handset.
s Press to switch the loudspeaker on
You are now in the group listening mode.
d Replace the handset
Handsfree conversation.
Note: You can adjust the volume, see section Audible
Adjustments on page 94.
X Press to end the call
During Calls
BusinessPhone Executive Telephone18
From handsfree to handset
You have an ongoing handsfree conversation.
u Lift the handset
Conversation via the handset.
Mute
You have an ongoing conversation.
m Press to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
Inquiry
h Press
The first call is put on hold (the lamp flashes slowly).
z Call the third party
When the third party answers you can switch between the calls,
create a conference and end one of the calls.
X Press to end the inquiry call
The second call is disconnected.
Line
}h Press to retake the first call
Now you are connected to the first party.
19BusinessPhone Executive Telephone
During Calls
Refer back
You have an ongoing conversation on e.g. Line 2 and want to
refer back to the parked call on Line 1. The lamp flashes at the
parked call.
Line 1
}h Press to park the second call
First call is connected.
Inquiry or Line 2
}h Press to park the first call
Second call is connected.
X Press to end the ongoing call
Transfer
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
Inquiry
h Press
z Call the third party
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section Useful
Hints on page 102.
transfer Press (see display)
or
d Replace the handset
The call is transferred. External calls might only be transferred with
the Transfer-key, if this state of connection is allowed by the
system-programming.
During Calls
BusinessPhone Executive Telephone20
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.
Conference
You have an ongoing conversation and you want to establish
a telephone conference.
Inquiry
h Press
z Call the third party
conf Press to establish a three party conference (see display)
Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to the
conference
In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.
12 May 10:35 +15°
CONFERENCE SPEECH
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Ericsson BusinessPhone 250 User manual

Category
IP phones
Type
User manual
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