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Firmware Update Access for HP AlphaServer Systems
Overview
Access to firmware updates for HP AlphaServer Systems requires product entitlement when
accessed through the HP Support Center (HPSC) support portal. To download firmware updates on
these products, customers must be entitled to do so with an active contractual support agreement,
HP Care Pack service, or warranty for the specific product being updated and linked to their HP
Support Center User ID.
For additional details, see More Information on Access to HP Support Materials
.
Frequently Asked Questions
1. What is happening?
Access to select firmware updates for HP AlphaServer Systems will require entitlement and will
only be available to HP customers with an active contractual support agreement, HP Care Pack
service, or warranty linked to their HP Support Center User ID. As always, customers must have a
contract or warranty for the specific product being updated.
2. What is the scope of this change?
This change affects download access to select firmware updates for HP AlphaServer Systems.
Affected firmware updates are categorized into a “Firmware (Entitlement Required)” category when
viewing downloads in the HP Support Center Software & Drivers.
3. When does this change come into effect?
Entitled access to firmware updates for the products listed in this document will go into effect
beginning December 2013.
4. Why is HP making this change?
This change brings HP into alignment with current industry practices for proprietary firmware
update distribution. By obtaining and linking HP support agreements to their HP Support Center
user profile, our customers are provided with the highest-quality resources and information
specific to the HP products in their environment, so they can get the most value from their
technology investments. Customers referencing their product entitlements also receive a
differentiated experience tailored to their needs and enabling a proactive support experience
through the HP Insight Online portal. In addition, we provide our HP authorized service
partners
and HP employees preferred firmware access so they can continue to offer excellent service to our
HP customers. We ask our customers to check their existing support agreements to confirm they
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are covered or encourage them to obtain a valid support agreement for the HP products in their
environments, to access all the valuable information HP provides to its entitled customers
5. What forms of support coverage are required to access the latest firmware updates
for HP AlphaServer Systems?
An active warranty, HP Care Pack or support agreement for the specific product being updated is
required to access the latest firmware updates. Despite access, customers are only authorized to
download and use updates for products that are covered by a support contract or warranty.
Customers should familiarize themselves with the service offerings, eligibility requirements, and
terms of their support agreement.
6. I have a support agreement, but am unable to access entitled firmware. Why?
Ensure the support agreement is active and is linked to your HP Support Center User ID.
7. I am an HP ServiceOne, HP AllianceOne or OEM partner, how do I obtain access?
Please refer to your Program Specific contact (Partner Business Manager) or Program website for
eligibility requirements and process for gaining access.
8. I am an HP Employee, how do I obtain access?
HP Employees may access content that requires entitlement by logging into HP Support Center
using your Digital Badge. To login with Digital Badge, you must access HP Support Center through
the HP Intranet here
.
9. I still have a question. Where can I go for assistance?
Please contact HP Support Center for further assistance.
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© Copyright 2013 Hewlett-Packard Development Organization, L.P. The information contained herein is subject to change without
notice. The only warranties for HP products and services are set forth in the express warranty statements across the company for such
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or
editorial errors or omissions contained herein.
4AAx-xxxxENW, Created November 2013
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