HP CF147ABGJ User manual

Category
Laser/LED printers
Type
User manual
LASERJET PRO 200 COLOR
User Guide
M251n M251nw
HP LaserJet Pro 200 color M251 Series
Printer
User Guide
Copyright and License
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 4/2012
Part number: CF146-90901
Trademark Credits
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®
, Acrobat
®
, and PostScript
®
are
trademarks of Adobe Systems Incorporated.
Java™ is a US trademark of Sun
Microsystems, Inc.
Microsoft®, Windows®, Windows® XP,
and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S.
and other countries. iPod is a trademark of
Apple Computer, Inc. iPod is for legal or
rightholder-authorized copying only. Don't
steal music.
UNIX
®
is a registered trademark of The
Open Group.
Table of contents
1 Product introduction ......................................................................................................... 1
Product views .......................................................................................................................... 2
Product front view ..................................................................................................... 2
Product back view ..................................................................................................... 3
Serial number and model number location ................................................................... 3
Control panel layout .................................................................................................. 4
LCD control panel ...................................................................................... 4
Touchscreen control panel ........................................................................... 5
Touchscreen Home screen .......................................................................................... 7
Print product reports ................................................................................................................. 8
Print product reports (LCD control panel) ...................................................................... 9
Print product reports (touchscreen control panel) ........................................................... 9
Printer sharing disclaimer ........................................................................................................ 10
2 Paper tray ...................................................................................................................... 11
Supported paper sizes ............................................................................................................ 12
Supported paper types ........................................................................................................... 14
Load the paper input tray ........................................................................................................ 15
3 Print ............................................................................................................................... 17
Supported printer drivers (Windows) ........................................................................................ 18
Change print-job settings (Windows) ........................................................................................ 19
Priority for changing print-job settings ........................................................................ 19
Change the settings for all print jobs until the software program is closed ....................... 19
Change the default settings for all print jobs ............................................................... 19
Change the product configuration settings .................................................................. 20
Change print-job settings (Mac OS X) ....................................................................................... 21
Priority for changing print-job settings ........................................................................ 21
Change the settings for all print jobs until the software program is closed ....................... 21
Change the default settings for all print jobs ............................................................... 21
Change the product configuration settings .................................................................. 21
ENWW iii
Print tasks for Windows .......................................................................................................... 23
Use a printing shortcut (Windows) ............................................................................. 23
Create a printing shortcut (Windows) ........................................................................ 24
Print on both sides (duplex) with Windows ................................................................. 27
Print multiple pages per sheet with Windows .............................................................. 28
Select the page orientation (Windows) ...................................................................... 30
Select the paper type (Windows) .............................................................................. 32
Print the first or last page on different paper (Windows) ............................................... 33
Scale a document to fit page size (Windows) ............................................................. 35
Create a booklet (Windows) ..................................................................................... 36
Print tasks for Mac OS X ......................................................................................................... 38
Use a printing preset (Mac OS X) .............................................................................. 38
Create a printing preset (Mac OS X) ......................................................................... 38
Print on both sides (Mac OS X) ................................................................................. 38
Print multiple pages on one sheet of paper (Mac OS X) ............................................... 39
Select the page orientation (Mac OS X) ..................................................................... 39
Select the paper type (Mac OS X) ............................................................................. 39
Print a cover page (Mac OS X) ................................................................................. 40
Scale a document to fit page size (Mac OS X) ............................................................ 40
Create a booklet (Mac OS X) ................................................................................... 40
Additional print tasks (Windows) ............................................................................................. 41
Cancel a print job (Windows) ................................................................................... 41
Select the paper size (Windows) ............................................................................... 41
Select a custom paper size (Windows) ...................................................................... 41
Print watermarks (Windows) ..................................................................................... 42
Additional print tasks (Mac OS X) ............................................................................................ 43
Cancel a print job (Mac OS X) ................................................................................. 43
Select the paper size (Mac OS X) .............................................................................. 43
Select a custom paper size (Mac OS X) ..................................................................... 43
Print watermarks (Mac OS X) .................................................................................... 43
Create archival-quality prints ................................................................................................... 45
Create archival-quality prints (LCD control panel) ........................................................ 45
Create archival-quality prints (touchscreen control panel) ............................................. 45
Color printing ........................................................................................................................ 46
Use the HP EasyColor option .................................................................................... 46
Change color options (Windows) .............................................................................. 47
Change the color theme for a print job (Windows) ...................................................... 47
Change the color options (Mac OS X) ....................................................................... 48
Manual color options ............................................................................................... 49
Match colors .......................................................................................................... 49
Print colored text as black (Windows) ........................................................................ 50
iv ENWW
Use HP ePrint ......................................................................................................................... 51
Use HP ePrint (LCD control panel) .............................................................................. 51
Use HP ePrint (touchscreen control panel) ................................................................... 52
Use AirPrint ........................................................................................................................... 53
Walk-up USB printing ............................................................................................................. 54
4 Manage and maintain the product .................................................................................. 55
Use the HP Reconfiguration Utility to change the product connection ............................................ 56
Use HP Web Services applications ........................................................................................... 57
Use HP Web Services applications (LCD control panel) ................................................ 57
Use HP Web Services applications (touchscreen control panel) ..................................... 57
Configure IP network settings ................................................................................................... 58
View or change network settings ............................................................................... 58
Manually configure IPv4 TCP/IP parameters from the control panel ............................... 58
Manually configure IPv4 TCP/IP parameters (LCD control panel) .................... 58
Manually configure IPv4 TCP/IP parameters (touchscreen control panel) ......... 58
Rename the product on a network ............................................................................. 59
Link speed and duplex settings .................................................................................. 60
Link speed and duplex settings (LCD control panel) ....................................... 60
Link speed and duplex settings (touchscreen control panel) ............................ 60
HP Device Toolbox (Windows) ................................................................................................ 62
HP Utility for Mac OS X .......................................................................................................... 64
Open the HP Utility ................................................................................................. 64
HP Utility features .................................................................................................... 64
HP Web Jetadmin .................................................................................................................. 65
Product security features .......................................................................................................... 66
Set or change the product password .......................................................................... 66
Economy settings ................................................................................................................... 67
Print with EconoMode .............................................................................................. 67
Set the sleep delay .................................................................................................. 67
Set the sleep delay (LCD control panel) ....................................................... 67
Set the sleep delay (touchscreen control panel) ............................................ 68
Set the Auto Power Down delay ................................................................................ 68
Set the Auto Power Down delay (LCD control panel) ..................................... 68
Set the Auto Power Down delay (touchscreen control panel) .......................... 69
Print when a toner cartridge is at estimated end of life ................................................................ 70
Enable or disable the At Very Low settings (LCD control panel) ..................................... 70
Enable or disable the At Very Low settings (touchscreen control panel) ........................... 71
Store and recycle supplies ....................................................................................................... 72
Recycle supplies ...................................................................................................... 72
Toner cartridge storage ............................................................................................ 72
ENWW v
Replacement instructions ......................................................................................................... 73
Replace the toner cartridges ..................................................................................... 73
Update the firmware ............................................................................................................... 77
Manually update the firmware (LCD control panel) ...................................................... 77
Manually update the firmware (touchscreen control panel) ........................................... 77
Set the product to automatically update the firmware (LCD control panel) ....................... 77
Set the product to automatically update the firmware (touchscreen control panel) ............ 78
5 Solve problems ............................................................................................................... 79
Solve problems checklist ......................................................................................................... 80
Step 1: Make sure that the product is set up correctly .................................................. 80
Step 2: Check the cabling or wireless connection ........................................................ 80
Step 3: Check the control panel for error messages ..................................................... 81
Step 4: Check the paper .......................................................................................... 81
Step 5: Check the software ....................................................................................... 81
Step 6: Test print functionality ................................................................................... 81
Step 7: Check the supplies ....................................................................................... 81
Step 8: Try sending a print job from a computer ......................................................... 81
Restore the factory-set defaults ................................................................................................. 82
Restore the factory-set defaults (LCD control panel) ...................................................... 82
Restore the factory-set defaults (touchscreen control panel) ............................................ 82
Control panel help system ....................................................................................................... 83
Interpret control panel messages .............................................................................................. 84
Control panel message types .................................................................................... 84
Control panel messages ........................................................................................... 84
10.X00Y Supply Error .............................................................................. 84
49 Error Turn off then on ........................................................................... 84
50.x Fuser Error Turn off then on ................................................................ 85
51.XX Error Turn off then on ...................................................................... 85
54.XX Error Turn off then on ...................................................................... 85
55.X Error Turn off then on ........................................................................ 86
57 Fan error Turn off then on ..................................................................... 86
59.X Error Turn off then on ........................................................................ 86
79 Error Turn off then on ........................................................................... 86
Black Cartridge Low ................................................................................. 87
Black in wrong position ............................................................................. 87
Black Very Low ........................................................................................ 87
Cleaning ................................................................................................. 88
Cyan Cartridge Low ................................................................................. 88
Cyan in wrong position ............................................................................. 88
Cyan Very Low ........................................................................................ 88
vi ENWW
Device error Press [OK] ............................................................................. 89
Door open ............................................................................................... 89
Genuine HP supply installed ...................................................................... 89
Incompatible <color> ................................................................................ 89
Incorrect supplies ..................................................................................... 89
Install <color> cartridge ............................................................................ 90
Invalid driver Press [OK] ........................................................................... 90
Jam in <location> ..................................................................................... 90
Jam in Tray 1 Clear jam and then Press [OK] .............................................. 90
Load tray 1 Press [OK] for available media ................................................. 90
Load tray 1 <TYPE>, <SIZE> ..................................................................... 91
Load tray 1 PLAIN <SIZE> Cleaning Mode .................................................. 91
Magenta Cartridge Low ............................................................................ 91
Magenta in wrong position ....................................................................... 91
Magenta Very Low ................................................................................... 91
Manual duplex Load tray 1 Press [OK] ....................................................... 92
Memory is low Press [OK] ......................................................................... 92
Misprint Press [OK] .................................................................................. 92
Print failure, press OK. If error repeats, turn off then on. ................................ 92
Rear door open ....................................................................................... 93
Remove shipping lock from <color> cartridge .............................................. 93
Remove shipping locks from cartridges ....................................................... 93
Replace <color> ...................................................................................... 93
Supplies low ............................................................................................ 94
Unexpected size in tray 1 Load <size> Press [OK] ....................................... 94
Unsupported <color> Press [OK] to continue ................................................ 94
Used <color> cartridge is installed Press [OK] to continue ............................. 94
Used <color> in use ................................................................................. 94
Used supplies in use ................................................................................. 95
Yellow Cartridge Low ............................................................................... 95
Yellow in wrong position ........................................................................... 95
Yellow Very Low ...................................................................................... 95
Paper feeds incorrectly or becomes jammed .............................................................................. 96
The product does not pick up paper .......................................................................... 96
The product picks up multiple sheets of paper ............................................................. 96
Prevent paper jams .................................................................................................. 96
Clear jams ............................................................................................................................ 97
Jam locations .......................................................................................................... 97
Clear jams in the paper input tray ............................................................................. 97
Clear jams from the output bin .................................................................................. 99
Clear jams from the rear door ................................................................................... 99
ENWW vii
Improve print quality ............................................................................................................. 101
Check the paper type setting (Windows) .................................................................. 101
Check the paper type setting (Mac OS X) ................................................................. 101
Check toner cartridge status ................................................................................... 102
Print the supplies status page (LCD control panel) ....................................... 102
Print the supplies status page (touchscreen control panel) ............................ 102
Check the supplies status ......................................................................... 102
Print a cleaning page ............................................................................................ 103
Print a cleaning page (LCD control panel) ................................................. 103
Print a cleaning page (touchscreen control panel) ....................................... 103
Perform additional print quality troubleshooting ........................................................ 104
Print the print quality page (LCD control panel) .......................................... 104
Print the print quality page (touchscreen control panel) ................................ 104
Interpret the print quality page ................................................................. 104
Inspect the toner cartridge for damage .................................................................... 105
Check the paper and printing environment ............................................................... 106
Use paper that meets HP specifications ..................................................... 106
Check the product environment ................................................................ 106
Check print job settings .......................................................................................... 106
Check the EconoMode setting .................................................................. 106
Adjust color settings in the printer driver .................................................... 107
Change the color theme for a print job ...................................... 107
Change the color options ......................................................... 107
Use the printer driver that best meets your printing needs ........................................... 108
The product does not print or it prints slowly ............................................................................ 110
The product does not print ...................................................................................... 110
The product prints slowly ........................................................................................ 111
Solve walk-up USB printing problems ...................................................................................... 112
The USB Flash Drive menu does not open when you insert the USB accessory ............... 112
The file does not print from the USB storage accessory ............................................... 112
The file that you want to print is not listed in the USB Flash Drive menu ........................ 113
Solve direct connection problems ........................................................................................... 114
Solve wired network problems ............................................................................................... 115
Poor physical connection ....................................................................................... 115
The computer is using the incorrect IP address for the product ..................................... 115
The computer is unable to communicate with the product ........................................... 116
The product is using incorrect link and duplex settings for the network ......................... 116
New software programs might be causing compatibility problems .............................. 116
The computer or workstation might be set up incorrectly ............................................. 116
The product is disabled, or other network settings are incorrect ................................... 116
Solve wireless network problems ............................................................................................ 117
viii ENWW
Wireless connectivity checklist ................................................................................ 117
The product does not print after the wireless configuration completes ........................... 117
The product does not print, and the computer has a third-party firewall installed ........... 118
The wireless connection does not work after moving the wireless router or product ........ 118
Cannot connect more computers to the wireless product ............................................. 118
The wireless product loses communication when connected to a VPN .......................... 118
The network does not appear in the wireless networks list .......................................... 118
The wireless network is not functioning ..................................................................... 119
Perform a wireless network diagnostic test ................................................................ 119
Reduce interference on a wireless network ............................................................... 120
Solve product software problems with Windows ...................................................................... 121
A printer driver for the product is not visible in the Printer folder .................................. 121
An error message was displayed during the software installation ................................ 121
The product is in Ready mode, but nothing prints ...................................................... 121
Solve product software problems with Mac OS X ..................................................................... 123
The printer driver is not listed in the Print & Fax list .................................................... 123
The product name does not appear in the product list in the Print & Fax list .................. 123
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 123
A print job was not sent to the product that you wanted ............................................. 124
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 124
You are using a generic printer driver when using a USB connection ........................... 124
Remove software (Windows) ................................................................................................. 125
Remove software (Mac OS X) ................................................................................................ 126
6 Supplies and accessories .............................................................................................. 127
Order parts, accessories, and supplies ................................................................................... 128
HP policy on non-HP supplies ................................................................................................ 128
HP anticounterfeit Web site ................................................................................................... 128
Index ............................................................................................................................... 129
ENWW ix
x ENWW
1 Product introduction
Product views
Print product reports
Printer sharing disclaimer
ENWW 1
Product views
Product front view
1 Output bin
2 Walk-up USB port (HP LaserJet Pro 200 color M251nw Printer only)
3 Power button
4Input tray
5 Jam access door
6 LCD control panel (HP LaserJet Pro 200 color M251n Printer) or color touchscreen control panel (HP LaserJet Pro
200 color M251nw Printer)
7 Front door latch
2 Chapter 1 Product introduction ENWW
Product back view
1 Rear door
2 Power connection
3 Hi-Speed USB 2.0 port
4 Network port
Serial number and model number location
The serial number and product model number label is on the back of the product.
ENWW
Product views
3
Control panel layout
LCD control panel
NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only.
1 Control-panel display: The display provides information about the product. Use the menus on the display to establish
product settings.
2
Back arrow
button: Use this button for the following actions:
Exit the control-panel menus.
Scroll back to a previous menu in a submenu list.
Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).
3
Cancel
button: Press this button to cancel a print job whenever the attention light is blinking or to exit the control-
panel menus.
4
Left arrow
button: Use this button to navigate through the menus or to decrease a value that appears on the display.
5 OK button: Press the OK button for the following actions:
Open the control-panel menus.
Open a submenu displayed on the control-panel display.
Select a menu item.
Clear some errors.
Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue
appears on the control-panel display).
6
Right arrow
button: Use this button to navigate through the menus or to increase a value that appears on the display.
7
Web Services
button: This button provides quick access to HP Web Services features, including HP ePrint.
4 Chapter 1 Product introduction ENWW
8 Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving print
data, or when the product is in sleep mode.
9 Attention light (amber): The Attention light blinks when the product requires user attention.
Touchscreen control panel
NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.
1 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the
wireless network.
2 Touchscreen display
3 Attention light: indicates a problem with the product
4 Ready light: indicates the product is ready
5 Help button and light: provides access to the control panel help system
6 Right arrow button and light: moves the cursor to the right or moves the display image to the next screen
NOTE: This button illuminates only when the current screen can use this feature.
7 Cancel button and light: clears settings, cancels the current job or exits the current screen
NOTE: This button illuminates only when the current screen can use this feature.
8 Back button and light: returns to the previous screen
NOTE: This button illuminates only when the current screen can use this feature.
ENWW
Product views
5
9 Left arrow button and light: moves the cursor to the left
NOTE: This button illuminates only when the current screen can use this feature.
10 Home button and light: provides access to the Home screen
6 Chapter 1 Product introduction ENWW
Touchscreen Home screen
NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.
The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The
layout might also be reversed for some languages.
1
Web Services
button: provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email
address.
2
Setup
button: provides access to the main menus
3
Wireless
button: provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.
4
Network
button: provides access to network settings and information. From the network settings screen, you
can print the Network Summary page.
5
Information
button: provides product status information. From the status summary screen, you can print the
Config Report page.
6
Supplies
button: provides information about supplies status. From the supplies summary screen, you can print
the Supplies Status page.
7 Apps button: provides access to the Apps menu to print directly from Web applications that you have downloaded
from the HP ePrintCenter Web site at
www.hpeprintcenter.com
8 Product status
9 USB button: provides access to the USB Flash Drive menu
ENWW
Product views
7
Print product reports
Product reports reside within the product memory. These pages help diagnose and solve problems with
the product.
NOTE: If the product language was not correctly set during installation, you can set the language
manually so the information pages print in one of the supported languages. Change the language by
using the System Setup menu on the control panel or the embedded Web server.
From the Reports menu, you can print several informative pages about the product.
Menu item Description
Demo Page Prints a page that demonstrates print quality
Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are
listed.
Config Report Prints a list of all the product settings. Includes network information when the
product is connected to a network.
Supplies Status Prints the status for each toner cartridge, including the following information:
Estimated percentage of cartridge life remaining
Approximate pages remaining
Part numbers for HP toner cartridges
Number of pages printed
Network Summary Prints a list of all product network settings
Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed
or mispicked in the product, monochrome (black and white) or color pages; and
reports the page count
PCL Font List Prints a list of all the PCL fonts that are installed
PS Font List Prints a list of all the PostScript (PS) fonts that are installed
PCL6 Font List Prints a list of all the PCL6 fonts that are installed
Color Usage Log Prints a report that shows the user name, application name, and color usage
information on a job-by-job basis
Service Page Prints the service report
Diagnostics Page Prints the calibration and color diagnostics pages
Print Quality Page Prints a page that helps solve problems with print quality
8 Chapter 1 Product introduction ENWW
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HP CF147ABGJ User manual

Category
Laser/LED printers
Type
User manual

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