Fritz! FRITZ!Box 4020 Owner's manual

4020



Table of Contents

General Remarks...................................................................................................... 7

Safety Instructions ............................................................................................ 8

Instructions and Help ....................................................................................... 11

Symbols Used...................................................................................................... 13

Device Data on the Type Label ....................................................................... 14

Package Contents ............................................................................................. 16

Functions and Structure ......................................................................................... 17

Functions ............................................................................................................. 18

Connection Sockets .......................................................................................... 20

Buttons ................................................................................................................. 22

LEDs ...................................................................................................................... 23

Requirements for Operation ........................................................................... 26

Connecting ................................................................................................................. 27

Overview: Connecting the FRITZ!Box............................................................. 28

Placement............................................................................................................. 29

Connecting to Electrical Power ...................................................................... 31

Connecting to the Internet Access: Possibilities .......................................... 32

Connecting to the Internet Access: DSL/VDSL line ..................................... 33

Connecting to the Internet Access: Cable Connection ................................ 34

Connecting to the Internet Access: Fiber Optic Modem .............................. 36

Connecting to the Internet Access: Existing Router .................................... 37

Connecting to the Internet Access: Mobile Network ................................... 38

Connecting a Computer with a Network ....................................................... 40

Connecting the Computer via Wireless LAN ................................................ 42

User Interface ........................................................................................................... 46

Opening the User Interface.............................................................................. 47

Using the Wizard for Basic Configuration .................................................... 50

Logging Out of the User Interface .................................................................. 52

Table of Contents

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

2FRITZ!Box 4020

Configuring ................................................................................................................ 54

Overview: Configuring the FRITZ!Box............................................................ 55

Configuring Internet Access via DSL Modem............................................... 56

Configuring Internet Access via Cable Modem............................................. 57

Configuring Internet Access via Fiber Optic Modem.................................... 58

Configuring Internet Access via Another Router.......................................... 59

Configuring Internet Access via Another Router: IP Client......................... 60

Configuring Internet Access via a Wireless Device...................................... 61

Setting Up Internet Access via the Mobile Network .................................... 62

Extending Wireless LAN Range ...................................................................... 63

Expanding a Wireless Radio Network ........................................................... 64

Saving Power with the FRITZ!Box................................................................... 65

Mesh with FRITZ! ...................................................................................................... 66

Expanding a Wireless Network with Mesh ................................................... 67

Updating the FRITZ!Box for Mesh................................................................... 69

Integrating FRITZ!Repeater into the FRITZ!Box Mesh ................................ 70

Integrating FRITZ!Powerline into the Mesh of the FRITZ!Box ................... 72

Using FRITZ!Box as a Mesh Repeater............................................................ 74

User Interface: Overview Menu.............................................................................. 75

Overview Menu: Settings and Features ........................................................ 76

User Interface: Internet Menu................................................................................ 79

Internet Menu: Settings and Features........................................................... 80

Using AVM Services for Diagnostics and Maintenance .............................. 81

Configuring Parental Controls ........................................................................ 83

Creating and Assigning Access Profiles ....................................................... 85

Editing Filter Lists ............................................................................................. 87

Configuring Priorities for Internet Use ......................................................... 88

Configuring Port Sharing.................................................................................. 89

Enabling Dynamic DNS..................................................................................... 91

Remote Access to the FRITZ!Box ................................................................... 92

Configuring VPN Remote Access.................................................................... 94

Table of Contents

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

3FRITZ!Box 4020

Configuring IPv6 ................................................................................................ 96

Configuring FRITZ!Box as a LISP Router....................................................... 98

User Interface: Home Network Menu.................................................................... 99

Home Network Menu: Settings and Features............................................... 100

Managing the Home Network.......................................................................... 101

Managing Network Devices ............................................................................. 104

Changing IPv4 Settings .................................................................................... 107

Distributing IPv4 Addresses ........................................................................... 110

Changing IPv6 Settings .................................................................................... 113

Configuring a Static IP Route .......................................................................... 115

Obtaining an IP Address Automatically ........................................................ 117

Configuring LAN Guest Access ....................................................................... 119

Configuring Wake on LAN ................................................................................ 121

Configuring USB Devices ................................................................................. 122

Configuring and Using the Media Server ...................................................... 130

Assigning a FRITZ!Box Name .......................................................................... 132

User Interface: Wireless Menu...............................................................................133

Wireless Menu: Settings and Features.......................................................... 134

Switching the Wireless Radio Network On and Off ..................................... 135

Selecting the WiFi Channel.............................................................................. 136

Configuring Wireless Guest Access .............................................................. 137

User Interface: Diagnostics Menu..........................................................................141

Diagnostics Menu: Settings and Features..................................................... 142

Starting the Function Diagnostics ................................................................. 143

Using Security Diagnostics ............................................................................. 145

User Interface: System Menu................................................................................. 147

System Menu: Settings and Features............................................................ 148

Configuring Push Services .............................................................................. 149

Selecting Signaling of the “Info” LED ............................................................ 151

Locking Buttons...................................................................................................152

Configuring FRITZ!Box Users and FRITZ!Box Password ............................153

Table of Contents

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

4FRITZ!Box 4020

Saving Settings ...................................................................................................158

Loading Settings ............................................................................................... 159

Restarting the FRITZ!Box ................................................................................ 160

Updating FRITZ!OS ............................................................................................ 161

Restoring Factory Settings ............................................................................. 166

Changing the Language of the User Interface ............................................. 168

Changing Regional Options.............................................................................. 169

Adjusting the Time Zone................................................................................... 170

User Interface: Wizards Menu................................................................................171

Using Wizards .....................................................................................................172

FRITZ!NAS ................................................................................................................. 174

FRITZ!NAS Features.......................................................................................... 175

Expanding FRITZ!NAS Storage........................................................................ 177

Displaying FRITZ!NAS in a File Manager....................................................... 178

Saving FRITZ!NAS Storage .............................................................................. 179

MyFRITZ! ....................................................................................................................180

What Is MyFRITZ!?.............................................................................................. 181

Creating a MyFRITZ! Account .......................................................................... 184

Configuring MyFRITZ!App: with Android ...................................................... 185

Configuring MyFRITZ!App: with iOS ............................................................... 186

Malfunctions ..............................................................................................................187

Troubleshooting Procedures........................................................................... 188

Troubleshooting Chart...................................................................................... 189

Opening the User Interface with the Emergency IP Address ....................192

Knowledge Base ................................................................................................ 194

Support ................................................................................................................ 195

Decommissioning and Disposal............................................................................. 196

Decommissioning............................................................................................... 197

Disposal ............................................................................................................... 198

Table of Contents

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

5FRITZ!Box 4020

Appendix.....................................................................................................................199

Technical Specifications................................................................................... 200

Drilling Template .............................................................................................. 203

Legal......................................................................................................................205

Information on Cleaning................................................................................... 209

Index............................................................................................................................ 210

Table of Contents

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

6FRITZ!Box 4020

General Remarks

Safety Instructions .................................................................................................... 8

Instructions and Help ............................................................................................... 11

Symbols Used............................................................................................................. 13

Device Data on the Type Label ................................................................................ 14

Package Contents ...................................................................................................... 16

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

7FRITZ!Box 4020

Safety Instructions

Overview

Before connecting the FRITZ!Box, observe the following security

instructions in order to protect yourself, the surroundings, and the

FRITZ!Box from harm.

Fires and Electrical Shocks

Overloaded outlets, extension cords and power strips can cause fires

or electric shocks.

•Avoid using socket strips and extension cords if at all possible.

•Do not connect multiple extension cords or socket strips to each

other.

Overheating

Heat accumulation can lead to overheating of the FRITZ!Box and

subsequently damage the FRITZ!Box.

•Provide for sufficient air circulation around the FRITZ!Box.

•Make sure that the ventilation slits on the FRITZ!Box housing are

always unobstructed.

•The FRITZ!Box should not be placed on carpets or upholstery.

•Do not cover the FRITZ!Box.

Damage to Heat-sensitive Surfaces

The base of the FRITZ!Box heats up during normal operation. This heat

can cause damage to heat-sensitive surfaces.

•Do not place the FRITZ!Box on heat-sensitive surfaces.

Power Surges Caused by Lightning

During electrical storms, electrical surges caused by lightning present

a danger to connected electrical devices.

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

8FRITZ!Box 4020

•Do not install the FRITZ!Box during an electrical storm.

•During a storm, disconnect the FRITZ!Box from the power supply.

Moisture, Liquids and Vapors

Moisture, liquids and vapors that find their way into the FRITZ!Box can

cause electric shocks or short circuits.

•Only use the FRITZ!Box indoors.

•Never let liquids get inside the FRITZ!Box.

•Protect the FRITZ!Box from vapors and moisture.

Improper Cleaning

Improper cleaning with strong detergents, solvents or wet cloths can

cause damage to the FRITZ!Box.

•Please refer to the information about how to clean your

FRITZ!Box; see page 209.

Improper Opening and Repairs

The device contains hazardous components and should only be opened

by authorized repair technicians.

•Do not open the FRITZ!Box housing.

•If the FRITZ!Box needs to be repaired, please take it to a special

ized vendor.

Internet Security

Comprehensive information about how to protect your FRITZ!Box and

your home network from access by strangers is presented in the

internet at:

en.avm.de/guide

Radio and Electromagnetic Interference

Radio interference can be generated by every device that emits elec

tromagnetic signals. With so many devices transmitting and receiving

radio waves, interference can occur when radio waves overlap.

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

9FRITZ!Box 4020

•Do not use the FRITZ!Box in places where the use of radio devices

is prohibited.

•Follow any instructions to switch off radio devices – especially in

hospitals, outpatient treatment centers, medical practices and

other medical facilities – in order to prevent interference with

sensitive medical equipment.

•Consult your doctor and the manufacturer of your medical device

(pacemaker, hearing aid, electronically controlled implant, etc.) to

find out whether it could be affected by interference from your

FRITZ!Box.

•If applicable, maintain the recommended minimum distance of

15cm recommended by the manufacturers of medical devices in

order to prevent malfunctions of your medical device.

Potentially Explosive Environments

Under unfavorable conditions, radio waves in the vicinity of explosive

environments can cause fires or explosions.

•Do not install and operate your FRITZ!Box in the vicinity of explo

sive environments, flammable gases, areas in which the air

contains chemicals or particles like grain, dust or metal powder,

or in the vicinity of detonation grounds.

•In locations with potentially explosive atmospheres, and in the

vicinity of detonation grounds, follow the instructions to switch off

electronic devices in order to prevent interference with detonation

and ignition systems.

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

10FRITZ!Box 4020

Instructions and Help

Media

Use the comprehensive customer documentation to connect, configure

and operate your FRITZ!Box.

The latest information on products, important developments or

updates is presented in the social media.

After a FRITZ!OS update, download the latest manual from

en.avm.de/service/manuals.

Medium Contents Location

FRITZ!OS version 07.01 status

Connecting, configuration and

operation

Range of functions of your

FRITZ! device

Manual

Technical specifications

en.avm.

de/service/manuals

Quick guide Connecting and configuration Is provided in print

with your FRITZ!Box

Instructions on configuration

and operation

Online help

Help on the functions and

settings options in the user

interface

http://fritz.box /

Knowledge

base

Solutions for common prob

lems during connection,

configuration and operation

en.avm.de/service

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

11FRITZ!Box 4020

Medium Contents Location

Facebook

Instagram

Twitter

Social media The latest about the FRITZ!Box

and your FRITZ!Box home

network

YouTube

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

12FRITZ!Box 4020

Symbols Used

The following symbols are used in this manual:

Symbol Meaning

Important message that should be complied with in order to

prevent material damage, errors or malfunctions

Useful tip for configuring and operating the FRITZ!Box

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

13FRITZ!Box 4020

Device Data on the Type Label

Overview

Important device data on your FRITZ!Box, such as the preconfigured

network key, the FRITZ!Box password and the serial number, are

presented on the type label on the bottom of the housing. The network

key is required in order to safely connect computers and other devices

with the FRITZ!Box. The FRITZ!Box password is needed to open the

user interface. The serial number should be provided when submitting

support requests.

Device Data on the Type Label

H515.123.45.678.901

afbecd1234FRITZ!Box 4020 WW

00040E-123456789012

98:76:54:32:19:87

3779 8981 1562 8981 1234

FRITZ!Box 4020

Serial no.

WLAN Network Key (WPA2)

Article no.: 2000 2744

WLAN Network (SSID) FRITZ!Box password

CWMP account

MAC address

Edition International

AVM GmbH, 10547 Berlin

Power units: 311P0W047,

311P0W130 12V 1A •

311P0W105 12V 900 mA

1

2

3

4

5

6

7

8

No. Meaning

1 Product name

2 Address of user interface

3 Name of wireless radio network (SSID)

4 Password of user interface

5 Network key (wireless LAN password)

6 Power adapter specification

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

14FRITZ!Box 4020

No. Meaning

7 Serial number

8 Article number

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

15FRITZ!Box 4020

Package Contents

Package contents

Numb

er

Supplied Part Details

1 FRITZ!Box 4020

1 Power adapter black

1 Network cable also “LAN cable”, white

1 Quick guide Connecting the FRITZ!Box

General Remarks

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

16FRITZ!Box 4020

Functions and Structure

Functions .................................................................................................................... 18

Connection Sockets ................................................................................................... 20

Buttons ........................................................................................................................ 22

LEDs ............................................................................................................................. 23

Requirements for Operation ................................................................................... 26

Functions and Structure

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

17FRITZ!Box 4020

Functions

Internet Router

The FRITZ!Box 4020 can be operated as a router on the following

internet access devices:

•DSL or VDSL modem

•cable modem

•Fiber optic modem

•Router

•USB mobile broadband dongle

Wireless Access Point

The FRITZ!Box is a wireless access point for any wireless LAN devices,

for instance:

•notebooks

•Tablets

•Smartphones

•Wireless printers

Hub in the Home Network

The FRITZ!Box is the hub in the home network. All of the devices

connected with the FRITZ!Box make up the home network. With the

FRITZ!Box you can keep track of all devices. The functions available for

the home network include:

•A media server for transmission of music, pictures and video to

playback devices in the home network

•MyFRITZ!, for access to your own FRITZ!Box over the internet from

anywhere

•FRITZ!NAS, for easy access to all files in the network

Functions and Structure

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

18FRITZ!Box 4020

USB Port

The FRITZ!Box has a USB2.0 port to which you can connect the

following devices:

•USB storage devices (for example, flash drives, external hard

drives, card readers)

•USB printers, USB all-in-one printers, USB scanners

•USB mobile communications dongles or smartphones with USB

tethering

•USB hubs

Functions and Structure

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

19FRITZ!Box 4020

Connection Sockets

Connector Panel

WLAN

Internet

Power

LAN

Info

WLAN

WPS

LAN

1 LAN

2 LAN

3 LAN

4 WAN Power

123

No. Name Function

1 LAN1 to LAN4 Ports for connecting computers and other

network-compatible devices like hubs and

game consoles

2 WAN RJ45 port for connecting to a modem or a

router for Internet access

3 Power Port for plugging in the power supply

Functions and Structure

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

20FRITZ!Box 4020

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