HP Elite x2 G4 User guide

Brand: HP

Model: Elite x2 G4

Category: Notebooks

Type: User guide

Maintenance and Service Guide

HP Elite x2 G4 Tablet

L.P.

AMD is trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

DisplayPort and the DisplayPort logo are

trademarks owned by the Video Electronics

Standards Association (VESA) in the United

States and other countries. Intel, Core, Optane,

Thunderbolt, and XMM are U.S. registered

trademarks of Intel Corporation. Microsoft and

Windows are either registered trademarks or

trademarks of Microsoft Corporation in the

United States and/or other countries. Miracast

is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: July 2019

Document Part Number: L73287-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 6

Right ....................................................................................................................................................................... 6

Left ......................................................................................................................................................................... 7

Display .................................................................................................................................................................... 8

Top .......................................................................................................................................................................... 9

Bottom ................................................................................................................................................................. 10

Rear ...................................................................................................................................................................... 11

Using the kickstand ............................................................................................................................................. 12

Keyboard area (select products only) .................................................................................................................. 13

Connecting the keyboard .................................................................................................................. 13

Removing the keyboard .................................................................................................................... 14

Connecting the leather folio keyboard ............................................................................................. 15

Removing the leather folio keyboard ............................................................................................... 16

Adjusting the leather folio keyboard ................................................................................................ 16

Touchpad settings ............................................................................................................................. 17

Lights ................................................................................................................................................. 18

Special keys ....................................................................................................................................... 19

Hot keys (select products only) ......................................................................................................... 20

Labels ................................................................................................................................................................... 20

Inserting a nano SIM card (select products only) ................................................................................................ 21

3 Illustrated parts catalog .............................................................................................................................. 23

Computer major components .............................................................................................................................. 23

Plastics Kit ........................................................................................................................................................... 26

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement procedures preliminary requirements .................................................................... 30

Tools required ...................................................................................................................................................... 30

Service considerations ......................................................................................................................................... 30

Plastic parts ....................................................................................................................................... 30

Cables and connectors ...................................................................................................................... 30

Drive handling ................................................................................................................................... 31

Workstation guidelines ..................................................................................................................... 31

Electrostatic discharge information .................................................................................................................... 31

Generating static electricity .............................................................................................................. 32

Preventing electrostatic damage to equipment ............................................................................... 32

Personal grounding methods and equipment .................................................................................. 33

Grounding the work area ................................................................................................................... 33

Recommended materials and equipment ........................................................................................ 33

Packaging and transporting guidelines .............................................................................................................. 34

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 35

Component replacement procedures .................................................................................................................. 35

Preparation for disassembly ............................................................................................................. 35

Kickstand ........................................................................................................................................... 35

6 Removal and replacement procedures for authorized service provider parts .................................................... 37

Component replacement procedures .................................................................................................................. 37

Display panel ..................................................................................................................................... 38

Battery ............................................................................................................................................... 42

Solid-state drive ................................................................................................................................ 44

SIM card holder board ....................................................................................................................... 45

Kickstand hinges ............................................................................................................................... 46

WWAN module (select products only) ............................................................................................... 47

POGO connector ................................................................................................................................ 49

Camera module ................................................................................................................................. 50

Speakers with antennas .................................................................................................................... 52

Power button board .......................................................................................................................... 58

Volume board .................................................................................................................................... 59

System board .................................................................................................................................... 60

Heat sink with fan .............................................................................................................................. 64

Fingerprint reader board ................................................................................................................... 66

7 Backing up, restoring, and recovering ........................................................................................................... 67

Backing up information and creating recovery media ........................................................................................ 67

Using Windows tools ......................................................................................................................... 67

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67

Restoring and recovery ........................................................................................................................................ 68

Restoring, resetting, and refreshing using Windows tools .............................................................. 68

Recovering using HP Recovery media ............................................................................................... 68

Changing the computer boot order ................................................................................................... 68

Using HP Sure Recover (select products only) .................................................................................. 69

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 70

Using Computer Setup ......................................................................................................................................... 70

Starting Computer Setup .................................................................................................................. 70

Navigating and selecting in Computer Setup ................................................................................... 70

Restoring factory settings in Computer Setup ................................................................................. 70

Updating the BIOS ............................................................................................................................. 71

Determining the BIOS version ......................................................................................... 71

Downloading a BIOS update ........................................................................................... 71

Changing the boot order using the f9 prompt .................................................................................. 72

TPM BIOS settings (select products only) ........................................................................................................... 72

Using HP Sure Start (select products only) ......................................................................................................... 73

9 Using HP PC Hardware Diagnostics ................................................................................................................ 74

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 74

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 74

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 75

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 75

Installing HP PC Hardware Diagnostics Windows ............................................................................. 75

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 75

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 76

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 76

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 76

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 76

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 77

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 77

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 77

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 77

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 77

10 Specications ............................................................................................................................................ 79

Computer specications ...................................................................................................................................... 79

Display specications .......................................................................................................................................... 80

11 Power cord set requirements ...................................................................................................................... 81

Requirements for all countries ............................................................................................................................ 81

Requirements for specic countries and regions ................................................................................................ 82

vii

12 Statement of memory volatility .................................................................................................................. 84

Nonvolatile memory usage ................................................................................................................................. 86

Questions and answers ....................................................................................................................................... 88

Using HP Sure Start (select models only) ............................................................................................................ 89

13 Recycling .................................................................................................................................................. 90

Index ............................................................................................................................................................. 91

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP Elite x2 G4 Tablet

Processors Intel® Core™ processors, quad core

Intel Core i7-8665U (1.9 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, 15 W)

Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, 15 W)

Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, 15 W)

Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, 15 W)

Graphics Intel UMA graphics

Intel UHD Graphics 620

Panel 13.0 inch, WLED, UWVA, eDP 1.4 + PSR, 72% of NTSC, ultraslim, touch screen

● WUXGA+ (1920 × 1280), antiglare, privacy, 1000 nits

● 3k × 2k (3000 × 2000), BrightView, 450 nits

12.3 inch, WLED, UWVA, 72% of NTSC, eDP 1.4 + PSR, ultraslim

● WUXGA+ (1920 × 1280), BrightView, 400 nits

Memory Memory soldered onto system board, non-upgradeable, non-removable

LPDDR3 2133

Supports dual-channel memory

Supports up to 16 GB system memory in the following congurations:

● 16 GB

● 8 GB

Operating system recovery

storage

32 GB eMMC

Primary storage Supports M.2 2280 solid-state drive (SSD)

128 GB, SATA-3, TLC

256 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC

256 GB, PCIe

256 GB, PCIe, TLC

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC

512 GB, PCIe, value

512 GB, PCIe, TLC

512 GB, PCIe, TLC, FIPS-140-2

Table 1-1 Product components and their descriptions (continued)

Category Description

512 GB, PCIe + 32 GB Optane™ memory module

1 TB, PCIe, TLC

2 TB, PCIe, TLC

Audio/visual HP Bang & Olufsen Audio

Audio Solution Codec Realtek ALC3292 + Discrete amp NXP9892

Microphone (multiple array including rear-facing third mic)

Hybrid IR/RGB camera, front facing

Rear-facing camera, 8 MP

Two premium stereo speakers

RJ-45 (network) No integrated RJ-45 (network) support

Wireless Bluetooth®

Bluetooth 5.0 only supported via combo card

WLAN

WLAN options via soldered minicard connector (PCIe/USB):

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer

speeds)

WLAN antennas (2) (world wide 5 band, congured at top of panel on all models)

Support Fast PCIe Error Identication

Supports Turbo Lite Wi-Fi

Compatible with Wi-Fi CERTIFIED Miracast™ devices

Supports Dynamic BIOS SAR

Supports WLAN/LAN/WWAN switching

Support HP Connection Optimizer

GPS (select models only)

U-Blox GPS EVA-M8M M.2/USB WW, not available with WWAN

WWAN (select models only)

● Intel XMM™ 7360 LTE-Advanced (CAT 9)

● Intel XMM 7560 LTE-Advanced Pro (CAT 16)

SIM (user-accessible on side (4FF/nano SIM)

WWAN antennas 4G (2) (Intel XMM 7360)

WWAN antennas 4G (4) (Intel XMM 7560)

Ports Tablet

Audio-out (headphone)/audio-in (microphone) combo jack

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Nano SIM (push-push)

(2) USB Type-C 3.1 port with Thunderbolt™ (docking, power, USB, PD 3.0), BC 1.2

USB Type-C 3.1 with GP and PD 3.0, BC 1.2

Keyboard

Touchpad

Sensors Combo chip

● Accelerometer

● Gyro

● Magnetometer

Ambient light sensor (ALS)

Dual accelerometers (in keyboard)

Hall sensor

Docking HP Thunderbolt Dock 120 W

HP Thunderbolt Dock G2

HP Thunderbolt Dock with Audio

HP USB-C Dock G4

HP USB-C Universal Dock

HP USB-C Mini Dock

HP USB-C/A Universal Dock G2

HP Elite USB-C Dock G5

Keyboard/pointing devices Keyboard

HP Collaboration Keyboard

HP Folio Keyboard

Backlit with HP Dura Keys

Touchpad requirements

Microsoft precision touchpad default gestures support

Firmware PTP with Filter Driver

Power requirements Battery

2 cell Long Life Polymer 47 Wh, 3250 mAh

Supports HP Fast Charge

AC adapter (USB Type-C, straight):

65 W

Table 1-1 Product components and their descriptions (continued)

Category Description

65 W, slim

Power cord

1.0 m, C5

Duckhead (C5NS), 1.0 m

Duckhead (C5NS)

Security TPM 2.0 SLB9670 (Inneon, soldered down)

Pad ngerprint sensor (select products only)

Preboot authentication (password, ngerprint)

Hardware enforced Firmware Protection: HP Hardware Root of Trust

Security lock

Operating system Windows® 10 Home 64 High-end Chinese Market

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM

Windows 10 Home 64 Plus Single Language India Market

Windows 10 Home 64 Plus Single Language Indonesia Market

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

Restore media

Windows 10 Driver DVD

Windows 10 Driver USB

Windows 10 Professional 64-bit OS DVD

Windows 10 Professional 64-bit OS USB

Certied

Microsoft WHQL

Web support

Windows 10 Enterprise 64

Windows 10 Pro 64 CBB 1803

Serviceability End user replaceable parts

AC adapter (Slate only)

Keyboard

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Kickstand

Pen

2 Components

Your computer features top-rated components. This chapter provides details about your components, where

they are located, and how they work.

NOTE: Actual computer color, features, feature locations, and icon labels can vary from the images

depicted.

Right

Table 2-1 Right-side components and their descriptions

Component Description

(1) Nano SIM card slot (select products

only)

Supports a wireless subscriber identity module (SIM) card.

NOTE: The nano SIM card slot is located under the kickstand.

(2) USB Type-C power connector and

Thunderbolt™ ports with HP Sleep

and Charge (2)

Connect AC adapters that have a USB Type-C connector, supplying power to

the computer and, if needed, charging the computer battery.

– and –

Even when the computer is o, connect and charge most USB devices that

have a Type-C connector, such as a cell phone, camera, activity tracker, or

smartwatch, and provide high-speed data transfer.

– and –

Connect display devices that have a USB Type-C connector, providing

DisplayPort™ output.

NOTE: Your computer might also support a Thunderbolt docking station.

NOTE: Cables and/or adapters (purchased separately) might be required.

(3) USB Type-C power connector port,

SuperSpeed port, and DisplayPort

connector

Connects an AC adapter that has a USB Type-C connector, supplying power

to the computer and, if needed, charging the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a cell phone,

camera, activity tracker, or smartwatch, and provides high-speed data

transfer.

– and –

Connects a display device that has a USB Type-C connector, providing

DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) might be required.

(4) Battery light When AC power is connected:

6 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)

Component Description

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When

the battery has reached a critical battery level, the battery light

begins blinking rapidly.

● O: The battery is not charging.

Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a

headset, or a television audio cable. Also connects an optional headset

microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety

information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then

select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

(2) Volume buttons Control speaker volume on the computer.

(3) Nano security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

Left 7

Display

Table 2-3 Display components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) WWAN antennas (select products

only)*

Send and receive wireless signals to communicate with wireless wide area

networks (WWANs).

(3) WLAN antennas* Send and receive wireless signals to communicate with wireless local area

networks (WLANs).

(4) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.

(5) Camera light(s) On: One or more cameras are in use.

(6) Camera(s) Allow(s) you to video chat, record video, and record still images. Some cameras

also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software

installed on your product.

(7) Magnetic pen attachment area Holds an optional pen. Place the pen tip up (facing the top of the computer) for

optimal magnetic attachment.

NOTE: For more information about the pen, see the documentation provided with

the pen.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

8 Chapter 2 Components

Top

Table 2-4 Top components and their descriptions

Component Description

(1) Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

(2) Internal microphones (2) Record sound.

(3) Camera privacy cover Controls the front and rear facing cameras simultaneously.

When facing the display side with the front-facing camera:

● To reveal the camera, slide the cover to the left.

● To conceal the camera, slide the cover to the right.

(4) Power button ● When the computer is o, press the button to turn on

the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the

button briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power

button results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power

button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power

options.

▲ Right-click the Power meter icon and then

select Power Options.

(5) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer

shuts o power to the display and other unneeded

components.

Top 9

Table 2-4 Top components and their descriptions (continued)

Component Description

● O: Depending on your computer model, the

computer is o, in Hibernation, or in Sleep.

Hibernation is the power-saving state that uses the

least amount of power.

Bottom

Table 2-5 Bottom components and their descriptions

Component Description

(1) Alignment connectors (2) Connect to the alignment connectors on the keyboard

(select products only).

(2) Keyboard connector Connects the computer to the keyboard (select products

only).

10 Chapter 2 Components

Rear

Table 2-6 Rear components and their descriptions

Component Description

(1) Rear internal microphone Records sound.

(2) Rear camera Allows you to video chat, record video, and record still

images. Some cameras also allow a facial recognition

logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the

camera hardware and software installed on your

product.

(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a

password logon.

▲ Touch your nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon

issues, make sure when you register your

ngerprint that all sides of your nger are

registered by the ngerprint reader.

IMPORTANT: To verify that your computer has

a ngerprint reader, type Sign-in options

in the taskbar search box and follow the on-

screen instructions. If Fingerprint reader is

listed as an option, then your computer includes

a ngerprint reader.

(4) Kickstand Changes the angle for the display.

Rear 11

Using the kickstand

To change the angle for the display, follow these steps:

1. Hold the computer with top edge up. (The speakers are on top.)

2. Slide the kickstand away from the computer and position the kickstand at the appropriate angle. The

kickstand will hold at a midway point (1) of about 52° or at full stopping point (2) of about 165°.

To close the kickstand, push the kickstand against the bottom of the computer until it is ush with the

bottom.

12 Chapter 2 Components

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HP Elite x2 G4 User guide

Brand: HP

Model: Elite x2 G4

Category: Notebooks

Type: User guide

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