Dell UP2414Q User guide

Model No. : UP2414Q

Regulatory model: UP2414Qt

Regulatory type: UP2414Q001

Dell UltraSharp 24 Monitor

User’s Guide

NOTE: A NOTE indicates important information that helps you make

better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss

of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the

written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of

Dell Inc.; Microsoft and Windows are either trademarks or registered

trademarks of Microsoft. Corporation in the United States and/or other

countries, Intel is a registered trademark of Intel Corporation in the U.S.

and other countries; and ATI is a trademark of Advanced Micro Devices,

Inc. ENERGY STAR is a registered trademark of the U.S. Environmental

Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined

that this product meets the ENERGY STAR guidelines for energy

efficiency.

Other trademarks and trade names may be used in this document to refer

to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names

other than its own.

2014 – 03 Rev. A01

 3

Contents

1 About Your Monitor .................................. 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . 7

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . . . . . 18

LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . 19

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 19

2 Setting Up the Monitor ..............................20

Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 20

Organizing the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Attaching the Cable Cover . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Operating the Monitor ............................... 25

Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . 25

Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . 28

Setting the Maximum Resolution . . . . . . . . . . . . . . . . . . . . . 44

Setting the DP1.2 Display. . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using the Tilt, Swivel and Vertical Extension. . . . . . . . . . . . . . 47

Rotating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

4 Troubleshooting .................................... 50

Self-Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Built-in Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4 

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . 55

Troubleshooting the Card Reader . . . . . . . . . . . . . . . . . . . . 56

5 Appendix ........................................... 58

WARNING: Safety Instructions . . . . . . . . . . . . . . . . . . . . . . 58

FCC Notices (U.S. Only) and Other Regulatory Information . . . . 58

Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6 Setting Up Your Monitor ............................. 59

Setting the display resolution to 3840 x 2160 (maximum) . . . . . 59

If you have a Dell

TM

desktop or a Dell

TM

portable computer with

internet access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

If you have non Dell

TM

desktop, portable computer, or graphic

card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Procedures for setting up dual monitors in Windows Vista

®

,

Windows

®

7 or Windows

®

8/Windows

®

8.1. . . . . . . . . . . . . . . 62

About Your Monitor  5

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Ensure that you have

received all the components and Contact Dell if something is missing.

NOTE: Some items may be optional and may not ship with your monitor.

Some features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the respective

stand setup guide for setup instructions.

• Monitor

• Stand

• CableCover

6  About Your Monitor

• PowerCable(variesby

countries)

• DisplayPortcable(Mini-

DPtoDP)

• USB3.0upstreamcable

(enablestheUSBportson

themonitor)

UP 241 4Q Ult raSh arp Mo nit orDell

™

P/N 6KHMD Rev. A00

P/N 90.7V739 .011

October 2013

Made in China

• Driversand

Documentationmedia

• QuickSetupGuide

• ProductandSafety

InformationGuide

• FactoryCalibration

Report

Product Features

The Dell UltraSharp 24 Monitor (Model # UP2414Q) has an active matrix,

thin-lm transistor (TFT), liquid crystal display (LCD), and LED backlight. The

monitor features include:

• 60.47cm(23.8-inch)activeareadisplay(Measureddiagonally)3840x

2160resolution,plusfull-screensupportforlowerresolutions.

• Tilt,swivel,verticalextensionandrotateadjustmentcapabilities.

• Standlock.

• SuperbpinsharpclaritywithhighPPIof185ppi.

• RemovablepedestalandVideoElectronicsStandardsAssociation(VESA™)

100mmmountingholesforexiblemountingsolutions.

About Your Monitor  7

• Plugandplaycapabilityifsupportedbyyoursystem.

• On-ScreenDisplay(OSD)adjustmentsforeaseofset-upandscreen

optimization.

• Softwareanddocumentationmediaincludesaninformationle

(INF),ImagecolorMatchingFile(ICM),DellDisplayManagersoftware

applicationandproductdocumentation.DellDisplayManagerincluded

(comesintheCDattachedwiththemonitor).

• Securitylockslot.

• AssetManagementCapability.

• EnergyStarCompliant.

• EPEATGoldCompliant.

• RoHScompliant.

• BFR/PVC-Free(Excludeexternalcables).

• Arsenic-FreeglassandMercuryFreeforPanelonly.

• EnergyGaugeshowstheenergylevelbeingconsumedbythemonitorin

realtime.

• TCOCertiedDisplays.

Identifying Parts and Controls

Front View

1

2

Front View Front panel

controls

Label Description

1 Function buttons (For more information, see Operating the Monitor)

2 Power On/O button (with LED indicator)

8  About Your Monitor

Back View

1

2

3

4

5

6

7

Back view Back view with monitor stand

Label Description Use

1 VESA mounting holes

(100 mm x 100 mm -

behind attached VESA

Cover)

Wall mount monitor using VESA-

compatible wall mount kit (100 mm x

100 mm).

2 Regulatory label Lists the regulatory approvals.

3 Security lock slot Secures monitor with security cable

lock.

4 Barcode serial number

label

Refer to this label if you need to contact

Dell for technical support.

5 Stand release button Release stand from monitor.

6 USB downstream port

with battery charging

Connect your USB device. You can only

use this connector after you have

connected the USB cable to the

computer and USB upstream connector

on the monitor.

7 Cable management slot Use to organize cables by placing them

through the slot.

About Your Monitor  9

Side View

Bottom View

1

7 7

23456

Label Description Use

1 AC power connector To connect the monitor power cable.

2 DisplayPort in

connector

Connect your computer with DP cable.

3 Mini DisplayPort in

connector

Connect your computer with Mini DP to DP cable.

4 HDMI connector Connect your computer with HDMI cable.

5 USB upstream port Connect the USB cable that comes with your

monitor to the computer. Once this cable is

connected, you can use the USB downstream

connectors on the monitor.

6 USB downstream

ports

Connect your USB device. You can only use this

connector after you have connected the USB cable

to the computer and USB upstream connector on the

monitor.

7 Dell Soundbar

mounting slots

Attaches the optional Dell Soundbar (model# AC511

only). (Sealed by removable plastic sheets)

NOTE: Dell soundbar is sold separately.

Card Reader Slot

10  About Your Monitor

Monitor Specifications

Flat Panel Specifications

Screen type Active matrix - TFT LCD

Panel type In Plane Switching

Viewable image

Diagonal

Horizontal, Active Area

Vertical, Active Area

Area

60.47 cm (23.8-inches viewable image size)

527.04 mm (20.7 inches)

296.46 mm (11.7 inches)

156246.28 mm

2

(242.2 inches

2

)

Pixel pitch 0.137 mm

PPI (Pixel per inch) 185 ppi

Viewing angle

178° (vertical) typ, 178° (horizontal) typ

Luminance output 350 cd/m² (typ)

Contrast ratio 1000:1 (typ)

Dynamic Contrast ratio 2,000,000:1

Faceplate coating Antiglare with hard-coating 3H

Backlight LED edge light system

Response Time 8 ms (GtG typical)

Color depth 1.07 Billion colors, 8 Bits + A-FRC

Color gamut (Typical) 100% (sRGB) 99% (Adobe RGB)

Resolution Specifications

Horizontal scan range 30 kHz to 140 kHz (automatic)

Vertical scan range 24 Hz to 75 Hz (automatic)

Maximum resolution 3840 x 2160 at 60 Hz DP 1.2*

3840 x 2160 at 30 Hz HDMI

* To display 3840 x 2160 at 60 Hz, DP1.2 must be enabled and the DP

source’s graphics card must be DP1.2 certiﬁed with MST feature, capable of

supporting resolution up to 3840 x 2160 at 60Hz and its driver supports

DisplayID v1.3.

Video Supported Modes

Video display capabilities (HDMI playback) 480p, 576p, 720p and 1080p

About Your Monitor  11

Preset Display Modes

DisplayMode Horizontal

Frequency

(kHz)

Vertical

Frequency

(Hz)

PixelClock

(MHz)

SyncPolarity

(Horizontal/

Vertical)

720x400 31.5 70.0 28.3 -/+

640x480

31.5

60.0

25.2

-/-

640x480 37.5 75.0 31.5 -/-

800x600 37.9 60.0 40.0 +/+

800x600

46.9

75.0

49.5

+/+

1024x768

48.4

60.0

65.0

-/-

1024x768

60.0

75.0

78.8

+/+

1152x864

67. 5

75.0

108.0

+/+

1280x800 49.3 60.0 71.0 +/+

1280x1024 64.0 60.0 108.0 +/+

1280x1024

80.0

75.0

135.0

+/+

1600x1200

67. 5

60.0

148.5

-/+

1920x1200

74.6

60.0

193.5

-/+

2048x1280-R 78.9 60.0 174.3 +/-

2560x1600 98.7 60.0 168.5 +/-

3840x2160

54.0

24.0

29 7.0

+/+

3840x2160

67. 5

30.0

29 7.0

+/+

3840x2160

60Hz(DPsourceonly)*

* To display 3840 x 2160 at 60 Hz, DP1.2 must be enabled and the DP

source’s graphics card must be DP1.2 certiﬁed with MST feature, capable of

supporting resolution up to 3840 x 2160 at 60Hz and its driver supports

DisplayID v1.3.

Electrical Specifications

Videoinputsignals Digitalvideosignalforeachdierentialline,pre-

dierentiallineat100ohmimpedance.

DP1.2/HDMI1.4signalinputsupport

ACinputvoltage/

frequency/current

100to240VAC/50or60Hz±3Hz/2.1A(Max.)

Inrushcurrent 120V:30A(Max.)

240V:60A(Max.)

12  About Your Monitor

Physical Characteristics

Connector type DisplayPort connector.

Mini DisplayPort connector.

HDMI connector.

USB 3.0 update stream port connector.

USB 3.0 down stream port connector x 4.

(Port with lightning icon is for BC 1.2)

Signal cable type DisplayPort to Mini DisplayPort 1.8 m cable.

USB 3.0 1.8 m cable.

Dimensions (with stand)

Height (extended) 501.7 mm (19.75 inches)

Height (compressed) 371.1 mm (14.61 inches)

Width 569.0 mm (22.40 inches)

Depth 192.0 mm (7.56 inches)

Dimensions (without stand)

Height 338.5 mm (13.33 inches)

Width 569.0 mm (22.40 inches)

Depth 56.3 mm (2.22 inches)

Stand dimensions

Height (extended) 400.8 mm (15.78 inches)

Height (compressed) 359.3 mm (14.14 inches)

Width 240.0 mm (9.45 inches)

Depth 192.0 mm (7.56 inches)

Weight

Weight with packaging 10.0 kg (22.05 lb)

Weight with stand assembly

and cables

7.1 kg (15.65 lb)

Weight without stand

assembly (For wall mount or

VESA mount

considerations - no cables)

4.8 kg (10.58 lb)

Weight of stand assembly 2.0 kg (4.41 lb)

Front frame gloss Black Frame - 5.0 gloss unit (max.)

About Your Monitor  13

Environmental Characteristics

Temperature

Operating 0 °C to 40 °C

Non-operating Storage: -20 °C to 60 °C (-4 °F to 140 °F)

Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

Operating 10% to 80% (non-condensing)

Non-operating Storage: 5% to 90% (non-condensing)

Shipping: 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,400 ft) max

Non-operating 12,191 m (40,000 ft) max

Thermal dissipation 409.46 BTU/hour (maximum)

307.09 BTU/hour (typical)

Power Management Modes

If you have VESA’s DPM™ compliance display card or software installed

in your PC, the monitor can automatically reduce its power consumption

when not in use. This is referred to as Power Save Mode. If the computer

detects input from keyboard, mouse, or other input devices, the monitor

automatically resumes functioning. The following table shows the power

consumption and signaling of this automatic power saving feature:

VESA Modes Horizontal

Sync

Vertical

Sync

Video Power

Indicator

Power Consump-

tion

Normal

operation

Active Active Active White

90W(typical)/

120W(maximum)

Active-o

mode

Inactive Inactive O

Glowing

White

Lessthan1.2W

(withUSBHub)

Switcho - - - O Lessthan0.5W

The OSD will only function in the normal operation mode. When any button

is pressed in Active-o mode, the following message will be displayed:

Dell UP2414Q

There is no signal coming from your computer.

Press any key on the keyboard or move the mouse to wake it up.

If there is no display, press the monitor button now to select the correct

input source on the On-Screen-Display menu.

14  About Your Monitor

Activate the computer and the monitor to gain access to the OSD.

NOTE: This monitor is ENERGY STAR

®

-compliant.

Pin Assignments

DisplayPort Connector (DP in and DP out)

Pin Number 20-pin Side of the monitor

connector

Pin Number 20-pin Side of the monitor

connector

1 ML0(p) 11 GND

2 GND 12 ML3(n)

3 ML0(n) 13 GND

4 ML1(p) 14 GND

5 GND 15 AUX(p)

6 ML1(n) 16 GND

7 ML2(p) 17 AUX(n)

8 GND 18 HPD

9 ML2(n) 19 DP_PWR Return

10 ML3(p) 20 +3.3 V DP_PWR

About Your Monitor  15

Mini DisplayPort Connector

Pin Number 20-pin Side of the monitor

connector

Pin Number 20-pin Side of the monitor

connector

1 GND 11 ML2(p)

2 Hot Plug Detect 12 ML0(p)

3 ML3(n) 13 GND

4 GND 14 GND

5 ML3(n) 15 ML1(n)

6 GND 16 AUX(p)

7 GND 17 ML1(p)

8 GND 18 AUX(n)

9 ML2(n) 19 GND

10 ML0(p) 20 +3.3 V DP_PWR

19-pin HDMI Connector

Pin Number 19-pin Side of the monitor

connector

Pin Number 19-pin Side of the monitor

connector

1 TMDS DATA 2+ 11 TMDS CLOCK SHIELD

2 TMDS DATA 2 SHIELD 12 TMDS CLOCK-

3 TMDS DATA 2- 13 Floating

4 TMDS DATA 1+ 14 Floating

5 TMDS DATA 1 SHIELD 15 DDC CLOCK (SDA)

6 TMDS DATA 1- 16 DDC DATA (SDA)

7 TMDS DATA 0+ 17 GROUND

8 TMDS DATA 0 SHIELD 18 +5 V POWER

9 TMDS DATA 0- 19 HOT PLUG DETECT

10 TMDS CLOCK

16  About Your Monitor

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on

the back and bottom of your monitor.

NOTE: The USB ports on this monitor are USB 3.0 compliant.

Transfer speed Data Rate Power Consumption

SuperSpeed 5 Gbps 4.5 W (Max., each port)

Hi-Speed 480 Mbps 2.5 W (Max., each port)

Full speed 12 Mbps 2.5 W (Max., each port)

NOTE: Up to 1.5 A on USB downstream port (port with lightning icon)

with BC 1.2 compliance devices; up to 0.9 A on the other 3 USB

downstream ports.

USB Upstream Connector USB Downstream Connector

Pin Number Signal Name

1 VBUS

2 D-

3 D+

4 GND

5 StdB_SSTX-

6 StdB_SSTX+

7 GND_DRAIN

8 StdB_SSRX-

9 StdB_SSRX+

Shell Shield

Pin Number Signal Name

1 VBUS

2 D-

3 D+

4 GND

5 StdA_SSRX-

6 StdA_SSRX+

7 GND_DRAIN

8 StdA_SSTX-

9 StdA_SSTX+

Shell Shield

USB ports

• 1 upstream - bottom

• 4 downstream - 1 at back, 3 at bottom

Power Charging Port- the one on the rear cover (Port with

lightning icon); supports fast current charging capability if the device is

BC 1.2 compatible.

About Your Monitor  17

NOTE: USB 3.0 functionality requires a USB 3.0 compatible computer and

devices.

NOTE: For computers running Windows

®

7 must have Service Pack 1 (SP1)

installed. The monitor’s USB interface works only when the monitor is On or in

Power Save Mode. If you turn O the monitor and then turn it On, the attached

peripherals may take a few seconds to resume normal functionality.

Card Reader Speciﬁcations

Overview

• The Flash Memory Card Reader is a USB storage device that allows users

to read and write information from and into the memory card.

• The Flash Memory Card Reader is automatically recognized by Microsoft

®

Windows

®

Vista, Windows

®

7 Service Pack 1 (SP1) and Windows

®

8/Win-

dows

®

8.1.

• Once installed and recognized, memory card (slot) appears drive letter.

• All standard file operations (copy, delete, drag-and-drop, etc.) can be

performed with this drive.

NOTE: Install the Card Reader driver (provided in the Drivers and

Documentation Media CD that comes with the monitor) to ensure memory

cards are detected properly when inserted into the card slot.

Features

The Flash Memory Card Reader has the following features:

• Supports Microsoft

®

Windows

®

Vista, Windows

®

7 Service Pack 1 (SP1)

and Windows

®

8/Windows

®

8.1 operating systems.

• Mass Storage Class device (No drivers are required under Microsoft

®

Windows

®

Vista, Windows

®

7 Service Pack 1 (SP1) and Windows

®

8/Win-

dows

®

8.1).

• Supports various memory card media.

18  About Your Monitor

The following table lists the memory cards supported:

Slot Number Flash memory cards type

1

MS Pro HG,

High Speed Memory Stick (HSMS),

Memory Stick PRO (MSPRO), Memory Stick Duo(w Adapter),

MS Duo Secure Digital (Mini-SD), Secure Digital Card, Mini Secure

Digital (w Adaptor),

TransFlash (SD, including SDHC),

MultiMediaCard (MMC)

Maximum Card Capacity Supported by the UP2414Q card

reader

Card type Support Speciﬁcation

Support Maximum

Capacity by Spec.

UP2414Q

MS Pro HG

Memory Stick Pro-HG

Support USB 3.0 speed

32 GB Supported

MS Duo

Memory Stick Duo

Speciﬁcation

32 GB Supported

SD

SD Memory Card support

USB 3.0 speed

1 TB Supported

MMC

Multi Media Card System

Speciﬁcation

32 GB Supported

General

Connection type USB 2.0/3.0 High and Super Speed Device (USB High Speed

Device compatible)

Supported OS

Microsoft

®

Windows

®

Vista, Windows

®

7 Service Pack 1 (SP1)

and Windows

®

8/Windows

®

8.1.

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The

monitor automatically provides the computer system with its Extended

Display Identiﬁcation Data (EDID) using Display Data Channel (DDC)

protocols so the system can conﬁgure itself and optimize the monitor

settings. Most monitor installations are automatic; you can select dierent

settings if desired. For more information about changing the monitor settings,

see Operating the Monitor.

About Your Monitor  19

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one

or more pixels to become ﬁxed in an unchanging state which are hard to see

and do not aect the display quality or usability. For more information on Dell

Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.

com/support/monitors.

Maintenance Guidelines

Cleaning Your Monitor

WARNING: ReadandfollowtheSafetyInstructionsbeforecleaningthe

monitor.

WARNING: Beforecleaningthemonitor,unplugthemonitorpower

cablefromtheelectricaloutlet.

For best practices, follow the instructions in the list below while unpacking,

cleaning, or handling your monitor:

• To clean your antistatic screen, lightly dampen a soft, clean cloth with

water. If possible, use a special screen-cleaning tissue or solution

suitable for the antistatic coating. Do not use benzene, thinner,

ammonia, abrasive cleaners, or compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using

detergent of any kind as some detergents leave a milky film on the

monitor.

• If you notice white powder when you unpack your monitor, wipe it off

with a cloth.

• Handle your monitor with care as dark-colored monitors may scratch

and show white scuff marks more than light-colored monitors.

• To help maintain the best image quality on your monitor, use a

dynamically changing screen saver and turn Off your monitor when

not in use.

20  Setting Up the Monitor

Setting Up the Monitor

Attaching the Stand

NOTE: The stand is detached from monitor when it is shipped from the

factory.

NOTE: This is applicable for a monitor with a stand. When any other

stand is bought, please refer to the respective stand setup guide for set

up instructions.

To attach the monitor stand:

1. Remove the cover and place the monitor on it.

2. Fit the two tabs on the upper part of the stand to the groove on the

back of the monitor.

3. Press the stand till it snaps into its place.

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section,

follow the Safety Instructions.

To connect your monitor to the computer:

1. Turn O your computer anddisconnect the power cable.

2. Connect the black HDMI cable (optional) or the DP (DisplayPort)

cable to the corresponding video port on the back of your computer.

Do not use all the cables on the same computer.

Use all of the cables only when they are connected to dierent

computers with appropriate video systems.

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Dell UP2414Q User guide

Dell UP2414Q User guide

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