OWC Mercury Helios+E2, 480GB Product information

Brand: OWC

Model: Mercury Helios+E2, 480GB

Type: Product information

This manual is also suitable for

Assembly and

Users Manual

OWC Mercury Helios PCIe

Thunderbolt Expansion Chassis

Table of Contents

INTRODUCTION 1

SYSTEM REQUIREMENTS 1

PACKAGE CONTENTS 2

PORT VIEW 2

ANTI-STATIC HANDLING 3

ASSEMBLY 3

QUICK SET-UP 10

GENERAL USAGE GUIDELINES AND FAQ 15

CONTACTING TECHNICAL SUPPORT 18

WARRANTY INFORMATION 18

Introduction

System Requirements

• IntelMacintoshwithThunderboltport

 • ThefollowingaretheearliestThunderboltcapablemodels:

  o MacBookAir(Mid2011)

  o MacBookPro(Early2011)

  o MacBookPro(Retina,Mid2012)

  o MacminiServer(Mid2011)

  o Macmini(Mid2011)

  o iMac(Mid2011)

 • MacOSX10.6.8orlater,including10.7.xand10.8.x

 • Thunderboltcable(canbepurchasedfromApple)

 • PCIe2.0expansioncarduptox8(willbelimitedtox4 

 operation),half-length(up-to6.5”),full-height,single-width,

  thatiseitherAHCIcompliant(requiresnodrivers)orhas 

  Thunderbolt-awaredrivers.

ForanextensivelistofPCIecardsqualiedtoworkwithHelios,visit:

http://eshop.macsales.com/tech_center/Thunderbolt/PCIe_Compatibility/

Package Contents

1. Helios

2. Powerbrickandcable

Port View

①

②

DC Power Thunderbolt Ports PCIe Expansion Slot

Anti-Static handling

HeliosandPCIecardsarestatic-

sensitivedevices.Theyare

susceptibletoinvisibledamageif

notprotectedduringtheassembly

process.

Werecommendpropergrounding

byusingagroundingstrap.Make

suretoworkinacleanandstatic-

freearea,andavoidwearing

clothingthatretainsstaticcharges.

Formoreinformation,pleasevisit

http://www.macsales.com/static

Assembly

 1.PlaceHeliosupside-downonasoftsurfacewiththerearfacing

 you.

 2.RemovethetwoPhillipsPH2screwsfromtherearofHelios.

3.RemovethetwoPhillipsPH2screwsfromthebottomofHelios.

4.TurnHeliosbackoverandplaceitonit’sfeet.Usingyourngers,push

theinnerchassisoutoftheouterenclosure.Donotsqueezethesidesof

theenclosurewhiledoingthis.

5.FlipHeliosoverandorientitasshowninthepicture.

RemovethePhillipsPH2screwfromthePCIeexpansionslot.Youare

readytoinstallyourPCIecard.

6. Note: Only handle the PCIe card by its edges. Never touch the gold contacts

or any components on the circuit board.

 •OrientyourPCIecardsothebracketistotheleftandthe

 connectorwithgoldcontactsisfacingawayfromyou.

 •LineupthebracketwiththeinsideedgeofHeliosandgently

 insertthePCIecardintotheslot.

7.MakesurethePCIecardisfullyseated.

8.ReplacethePCIebracketscrew.Donotfullytightenthescrew.

Carefullyliftuptheedgeofthecarduntilthebracketisstoppedbythe

PCIebracketscrew,thenfullytightenthePCIebracketscrew.

9.Slidetheoutercasingbackon.

Alignthescrewholesandreplacethebottomscrews.

10.Replacethetworearscrews.

11.FlipHeliosoverandplugintheDCpowercableandThunderbolt

cable.

Note: Helios will only power on when it has DC power and is receiving an ac-

tive Thunderbolt signal.

Note: Your Mac can be on or o when connecting the Thunderbolt cable. If

the PCIe card you are connecting needs to poll external devices before being

powered on, make sure to connect those devices to the PCIe card before con-

necting the Thunderbolt cable.

 13.ThepowerLEDonthefrontofHelioswillemitasteadylight

 whentheDCpowerandThunderboltcablesareconnected

 andthereisanactiveThunderboltsignal.

 12.PlugtheotherendoftheThunderboltcableintoyourMac.

Quick Set-Up

 1.Heliosdoesnotrequiredrivers.

 2.ToverifythatyourPCIecardisbeingrecognizedbyyourMac

 andisworkingcorrectly,youcanlookin“SystemProler:(Mac

OSX10.6”or“SystemInformation”(MacOSX10.7.x/10.8.xor

later):

 •ClickontheAppleiconintheupperleft-handcornerofthe

 screen.

 •Click“AboutThisMac”.

•Awindowwillappearonthescreen.Clickon“MoreInfo…”

 •IfyourcomputerisrunningMacOSX10.7.xorMacOSX10.8.x,

 an“AboutThisMac”windowwillappear.Clickon“System

 Report…”.IfyourcomputerisrunningMacOSX10.6.8,this

 windowwillnotappear.

3.Clickon“Thunderbolt”toseeHelios.

4.Clickon“PCICards”toseethePCIeexpansioncardinstalledinHelios.

Note: If the status of “Tunnel Compatible” (as seen to the right pane above) is

“Yes”, your PCIe card will function correctly over Thunderbolt. If your card has

a “Tunnel Compatible” status of “No”, check with the card’s manufacturer for a

Thunderbolt-aware driver.

Note: Other information about the PCIe card installed in Helios may be seen

in another section. For example, the PCIe card we used in this set-up is the

OWC Mercury Accelsior PCI Express SSD. The status of the SSD can be seen

under the Serial-ATA section.

General Usage Guidelines and FAQ

TheOWCMercuryHeliosPCIeThunderboltExpansionChassis:

 •WillonlypoweronwhenDCpowerandanactiveThunderbolt

 signalarepresent.

 •Hasintelligentpowermanagement,allowingittopowerupand

 downwithyourcomputer.

 •IsbootablewithAHCIcompliantPCIecards.

 •Candaisy-chainuptosixThunderboltdevicesandoneMini

 DisplayPortdisplayattheendofthechain.

 •Canbus-poweroneThunderboltdevicethatsupportsbus

 powering.

Note: The Thunderbolt bus-powered device has to be the last

device on the chain, furthest away from the computer.

 •CancarryaMiniDisplayPortvideosignal,buttheMini

 DisplayPortdevicehastobethelastdeviceonthechain,furthest

 awayfromthecomputer.

 •Isdriverless;nodriverisneededfortheenclosureitself.

 Thunderbolt-awaredriversmaybeneededforyourPCIecard.

 •Ishotpluggable,canbeconnectedanddisconnectedwhilethe

 computerison.IfanydevicesareconnectedtothePCIecard,

 makesuretoproperlyremovethembeforedisconnectingHelios.

Q. How do I change the installed PCIe card?

Never remove or install a PCIe card while Helios has either

DC power or an active Thunderbolt connection. This is a safety

precaution for you, the PCIe card, Helios, and your computer.

 1.IfthePCIecardhasanyharddrivesconnectedtoit,makesure

 toejectorunmountthemproperlybyright-clickingontheicon

 ontheDesktoporintheSidebarofaFinderwindow,andselect

 “Eject”.

 2.UnplugtheDCpower,Thunderboltcable,andanycables

 connectedtothePCIecard.

 3.Followtheassemblyinstructionsinreversetoremovethe

 currentlyinstalledPCIecard.

 4.FollowtheassemblyinstructionstoinstallthenewPCIecard.

Q. My PCIe card has lower performance than expected when installed

in Helios.

 •Thunderboltoersupto10Gb/sbandwidthforPCIe.Thisis

 morethanenoughbandwidthformostcards.Somecards,

 however,mayrequiremorethan10Gb/sofbandwidthandmay

 notoperateatfullspeed.

 •ConnectingmultipledevicesinaThunderboltchaincanaect

 theoverallperformance.EachdeviceaddedtotheThunderbolt

 chainwilladdlatencyandreducethebandwidthavailableinthe

 chain.Higherperformingdevices,suchasHelios,shouldbeas

 closetothebeginningofthechainaspossible,closesttothe

 computer.

  oMoveHeliostothebeginningofthechain,closesttothe

  computer.

  oRemoveonedeviceatatimefromtheThunderboltchain

  tondthearrangementthatprovidesthebest

  performanceforyourneeds.

Q. I updated to a newer version of OS X and now Helios doesn’t work.

 •Heliosisdriverless;nodriverisneededfortheenclosureitself.

 •PCIecardsthatarenotAHCIcompliantrequireThunderbolt-

 awaredrivers.ThesemaybebrokenbynewerMacOSXversions.

  oCheckwiththePCIecard’smanufacturertoverifythe

 currentdriveriscompatibleorforanupdateddriver

 beforeupgradingtheMacOSXversion.

Q. I connected the OWC Mercury Helios to my Mac, but it did not

power up and is not being seen in System Information.

 1.Checkthepoweroutletwithaknown-gooddevicesuchasa

 lamp.

 2.Checktheportonyourcomputertomakesureitisa

 Thunderboltport.Alsocheckthecableyouareusingtomake

 sureitisaThunderboltcable.

 MiniDisplayPort(MDP)hasthesamephysicalconnectionas

 Thunderbolt.HelioswillnotworkconnectedtoaMDPportor

 withaMDPcable.

AMiniDisplayPortporthasasymbolwithtwoverticalbarssurroundinga

square.

AThunderboltportismarkedwithalightningboltsymbol.

3. ChecktheThunderboltcableendstoseeiftheplugsaredirty,

 corroded,ordamaged.TryadierentThunderboltcable.

4. IfHeliosisinaThunderboltchain:

 •Checktheotherdevicestoensuretheyareworkingcorrectly.

 •Alldevicesinthechain,exceptforbus-powereddevices,needto

 haveactiveDCpower.Ifadeviceinthechainispowered-o,all

 devicesconnectedafteritwillnotfunction.

 •MoveHeliostothebeginningofthechain.

 •RemoveallotherdevicesinthechainandonlyconnectHelios.

Contacting Technical Support

Shouldyouneedsupport,therearethreewaystocontactourTechnical

Supportteam:

• Email

 o Youcansubmityouremailrequestat:

 o http://eshop.macsales.com/Service/ts_email.cfm

• Phone

 o 815-338-8685Option3

 o 8AM–8PMCSTMondaythroughFriday

 o 9AM–4PMCSTSaturday

• LiveChat

 o OWCoerslivetechnicalassistanceat

http://eshop.macsales.com/service/livechat

 o 8AM–8PMCSTMondaythroughFriday

 o 9AM–4PMCSTSaturday

Before contacting Technical Support, please have the following

available:

• TheserialnumberofHelios.

• Yourinvoicenumber.

• Whatoperatingsystemyouareusing.

• Whichkindandmodelofcomputeryouareusing.

• WhichPCIecard(s)youwanttousewithHelios.

Warranty Information

AllHeliossolutionsincludeanOWC3-YearSolutionWarrantywith48-

hourTurnaroundTime.

Forfulldetailsofthewarranty,referto:

http://eshop.macsales.com/Service/warranty_info.cfm

Copyrights:

Corporation,registeredinU.S.PatentandTrademarkOceandCanada.

MercuryAccelsior,MercuryHelios,OtherWorldComputingandtheOtherWorldComputinglogoare

trademarksofNewConceptsDevelopmentCorporation.

Mac,theMaclogo,MacOS,MacBookAir,MacBookPro,MacBookProRetina,Macmini,MacminiServer,iMac

aretrademarksofAppleInc.,registeredintheU.S.andothercountries.

ThunderboltandtheThunderboltlogoaretrademarksofIntelCorporationintheU.S.and/orothercountries

Othermarksmaybethetrademarkorregisteredtrademarkpropertyoftheirowners.

Changes:

Thematerialinthisdocumentisforinformationonlyandsubjecttochangewithoutnotice.Whilereasonable

eortshavebeenmadeinthepreparationofthisdocumenttoassureitsaccuracy,OtherWorldComputing

assumesnoliabilityresultingfromerrorsoromissionsinthisdocument,orfromtheuseoftheinformation

containedherein.OtherWorldComputingre-servestherighttomakechangesorrevisionsintheproduct

designortheproductmanualwithoutreservationandwithoutobligationtonotifyanypersonofsuch

revisionsandchanges.

Health And Safety Precautions:

• Useproperanti-staticprecautionswhileperformingtheinstallationofyourPCIecardsintotheOWC

 MercuryHelios.FailuretodosocancausedamagetoyourPCIecardsand/ortheOWCMercury

 Helios.

• ReadthisAssemblyandUsersGuidecarefully,andfollowthecorrectprocedurewhensettingupthe

 OWCMercuryHelios.

• NeverexposetheOWCMercuryHeliostorain,oruseitnearwater,orindamporwetconditions.

 NeverplaceobjectscontainingliquidsontheOWCMercuryHelios,astheymayspillintoits

 openings.Doingsoincreasestheriskofelectricalshock,short-circuiting,reorpersonalinjury.

General Use Precautions:

• DonotexposetheOWCMercuryHeliostotemperaturesoutsidetherangeof5°Cto40°C(41°Fto

 104°F).DoingsomaydamagetheenclosureortheinstalledPCIecard.

• AvoidplacingtheOWCMercuryHeliosnearasourceofheatorexposingittosunlight(even

 throughawindow).Conversely,placingtheOWCMercuryHeliosinanenvironmentthatistoocold

 orhumidmaydamagetheunit.

• AlwaysunplugtheOWCMercuryHeliosfromtheelectricaloutletifthereisariskoflightningorifit

 willbeunusedforanextendedperiodoftime.Otherwise,thereisanincreasedriskofelectrical

 shock,short-circuitingorre.

• Useonlythepowersupplyshippedwiththedevice.

• DonotusetheOWCMercuryHeliosnearotherelectricalappliancessuchastelevisions,radiosor

 speakers.Doingsomaycauseinterference,whichwilladverselyaecttheoperationoftheother

 products.

• DonotplaceheavyobjectsontopoftheOWCMercuryHelios.

• Ifyoudetectaproblem,consulttheGeneralUsageGuidelinesandFAQsectioninthismanual.

• ProtecttheOWCMercuryHeliosfromexcessiveexposuretodustduringuseorstorage.Dustcan

 buildupinsidetheenclosure,increasingtheriskofdamageormalfunction.

• OtherWorldComputingrecommendstheuseofnormalglasscleaningproductstokeepthehigh-

 lusternishatitsnestwiththisproduct.Besurenottogetanymoistureinsidetheholesandifyou

 do,allowtimetoairdrybeforeuse.

DonotblocktheventilationoutletsonthefrontorrearoftheOWCMercuryHelios.Thesehelptokeepyour

PCIecardcoolduringoperation.BlockingtheventilationoutletsmaycausedamagetoyourPCIecardand

causeanincreasedriskofshort-circuitingorre

OWCMANHELIOS1 2012-09-14 CMA

OWC Mercury Helios+E2, 480GB Product information

Brand: OWC

Model: Mercury Helios+E2, 480GB

Type: Product information

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OWC Mercury Helios+E2, 480GB Product information

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