OWC Mercury Helios+E2, 240GB Product information

OWC
Brand
OWC
Model
Mercury Helios+E2, 240GB
Type
Product information

This manual is also suitable for

Assembly and
Users Manual
OWC Mercury Helios PCIe
Thunderbolt Expansion Chassis
Table of Contents
INTRODUCTION 1
SYSTEM REQUIREMENTS 1
PACKAGE CONTENTS 2
PORT VIEW 2
ANTI-STATIC HANDLING 3
ASSEMBLY 3
QUICK SET-UP 10
GENERAL USAGE GUIDELINES AND FAQ 15
CONTACTING TECHNICAL SUPPORT 18
WARRANTY INFORMATION 18
Introduction
System Requirements
• IntelMacintoshwithThunderboltport
• ThefollowingaretheearliestThunderboltcapablemodels:
o MacBookAir(Mid2011)
o MacBookPro(Early2011)
o MacBookPro(Retina,Mid2012)
o MacminiServer(Mid2011)
o Macmini(Mid2011)
o iMac(Mid2011)
• MacOSX10.6.8orlater,including10.7.xand10.8.x
• Thunderboltcable(canbepurchasedfromApple)
• PCIe2.0expansioncarduptox8(willbelimitedtox4
operation),half-length(up-to6.5”),full-height,single-width,
thatiseitherAHCIcompliant(requiresnodrivers)orhas
Thunderbolt-awaredrivers.
ForanextensivelistofPCIecardsqualiedtoworkwithHelios,visit:
http://eshop.macsales.com/tech_center/Thunderbolt/PCIe_Compatibility/
1
Package Contents
1. Helios
2. Powerbrickandcable
Port View
①
②
DC Power Thunderbolt Ports PCIe Expansion Slot
2
Anti-Static handling
HeliosandPCIecardsarestatic-
sensitivedevices.Theyare
susceptibletoinvisibledamageif
notprotectedduringtheassembly
process.
Werecommendpropergrounding
byusingagroundingstrap.Make
suretoworkinacleanandstatic-
freearea,andavoidwearing
clothingthatretainsstaticcharges.
Formoreinformation,pleasevisit
http://www.macsales.com/static
Assembly
1.PlaceHeliosupside-downonasoftsurfacewiththerearfacing
you.
2.RemovethetwoPhillipsPH2screwsfromtherearofHelios.
3
3.RemovethetwoPhillipsPH2screwsfromthebottomofHelios.
4.TurnHeliosbackoverandplaceitonit’sfeet.Usingyourngers,push
theinnerchassisoutoftheouterenclosure.Donotsqueezethesidesof
theenclosurewhiledoingthis.
4
5.FlipHeliosoverandorientitasshowninthepicture.
RemovethePhillipsPH2screwfromthePCIeexpansionslot.Youare
readytoinstallyourPCIecard.
6. Note: Only handle the PCIe card by its edges. Never touch the gold contacts
or any components on the circuit board.
•OrientyourPCIecardsothebracketistotheleftandthe
connectorwithgoldcontactsisfacingawayfromyou.
•LineupthebracketwiththeinsideedgeofHeliosandgently
insertthePCIecardintotheslot.
5
7.MakesurethePCIecardisfullyseated.
8.ReplacethePCIebracketscrew.Donotfullytightenthescrew.
6
Carefullyliftuptheedgeofthecarduntilthebracketisstoppedbythe
PCIebracketscrew,thenfullytightenthePCIebracketscrew.
9.Slidetheoutercasingbackon.
Alignthescrewholesandreplacethebottomscrews.
7
10.Replacethetworearscrews.
11.FlipHeliosoverandplugintheDCpowercableandThunderbolt
cable.
Note: Helios will only power on when it has DC power and is receiving an ac-
tive Thunderbolt signal.
8
Note: Your Mac can be on or o when connecting the Thunderbolt cable. If
the PCIe card you are connecting needs to poll external devices before being
powered on, make sure to connect those devices to the PCIe card before con-
necting the Thunderbolt cable.
13.ThepowerLEDonthefrontofHelioswillemitasteadylight
whentheDCpowerandThunderboltcablesareconnected
andthereisanactiveThunderboltsignal.
12.PlugtheotherendoftheThunderboltcableintoyourMac.
9
Quick Set-Up
1.Heliosdoesnotrequiredrivers.
2.ToverifythatyourPCIecardisbeingrecognizedbyyourMac
andisworkingcorrectly,youcanlookin“SystemProler:(Mac
OSX10.6”or“SystemInformation”(MacOSX10.7.x/10.8.xor
later):
•ClickontheAppleiconintheupperleft-handcornerofthe
screen.
 •Click“AboutThisMac”.
10
•Awindowwillappearonthescreen.Clickon“MoreInfo…”
•IfyourcomputerisrunningMacOSX10.7.xorMacOSX10.8.x,
an“AboutThisMac”windowwillappear.Clickon“System
Report…”.IfyourcomputerisrunningMacOSX10.6.8,this
windowwillnotappear.
11
3.Clickon“Thunderbolt”toseeHelios.
12
4.Clickon“PCICards”toseethePCIeexpansioncardinstalledinHelios.
Note: If the status of “Tunnel Compatible” (as seen to the right pane above) is
“Yes”, your PCIe card will function correctly over Thunderbolt. If your card has
a “Tunnel Compatible” status of “No”, check with the card’s manufacturer for a
Thunderbolt-aware driver.
13
Note: Other information about the PCIe card installed in Helios may be seen
in another section. For example, the PCIe card we used in this set-up is the
OWC Mercury Accelsior PCI Express SSD. The status of the SSD can be seen
under the Serial-ATA section.
14
General Usage Guidelines and FAQ
TheOWCMercuryHeliosPCIeThunderboltExpansionChassis:
•WillonlypoweronwhenDCpowerandanactiveThunderbolt
signalarepresent.
•Hasintelligentpowermanagement,allowingittopowerupand
downwithyourcomputer.
•IsbootablewithAHCIcompliantPCIecards.
•Candaisy-chainuptosixThunderboltdevicesandoneMini
DisplayPortdisplayattheendofthechain.
•Canbus-poweroneThunderboltdevicethatsupportsbus
powering.
Note: The Thunderbolt bus-powered device has to be the last
device on the chain, furthest away from the computer.
•CancarryaMiniDisplayPortvideosignal,buttheMini
DisplayPortdevicehastobethelastdeviceonthechain,furthest
awayfromthecomputer.
•Isdriverless;nodriverisneededfortheenclosureitself.
Thunderbolt-awaredriversmaybeneededforyourPCIecard.
•Ishotpluggable,canbeconnectedanddisconnectedwhilethe
computerison.IfanydevicesareconnectedtothePCIecard,
makesuretoproperlyremovethembeforedisconnectingHelios.
Q. How do I change the installed PCIe card?
Never remove or install a PCIe card while Helios has either
DC power or an active Thunderbolt connection. This is a safety
precaution for you, the PCIe card, Helios, and your computer.
1.IfthePCIecardhasanyharddrivesconnectedtoit,makesure
toejectorunmountthemproperlybyright-clickingontheicon
ontheDesktoporintheSidebarofaFinderwindow,andselect
“Eject”.
2.UnplugtheDCpower,Thunderboltcable,andanycables
connectedtothePCIecard.
3.Followtheassemblyinstructionsinreversetoremovethe
currentlyinstalledPCIecard.
4.FollowtheassemblyinstructionstoinstallthenewPCIecard.
15
Q. My PCIe card has lower performance than expected when installed
in Helios.
•Thunderboltoersupto10Gb/sbandwidthforPCIe.Thisis
morethanenoughbandwidthformostcards.Somecards,
 however,mayrequiremorethan10Gb/sofbandwidthandmay
notoperateatfullspeed.
•ConnectingmultipledevicesinaThunderboltchaincanaect
theoverallperformance.EachdeviceaddedtotheThunderbolt
chainwilladdlatencyandreducethebandwidthavailableinthe
chain.Higherperformingdevices,suchasHelios,shouldbeas
closetothebeginningofthechainaspossible,closesttothe
computer.
oMoveHeliostothebeginningofthechain,closesttothe
computer.
oRemoveonedeviceatatimefromtheThunderboltchain
tondthearrangementthatprovidesthebest
performanceforyourneeds.
Q. I updated to a newer version of OS X and now Helios doesn’t work.
•Heliosisdriverless;nodriverisneededfortheenclosureitself.
 •PCIecardsthatarenotAHCIcompliantrequireThunderbolt-
awaredrivers.ThesemaybebrokenbynewerMacOSXversions.
 oCheckwiththePCIecard’smanufacturertoverifythe
currentdriveriscompatibleorforanupdateddriver
beforeupgradingtheMacOSXversion.
Q. I connected the OWC Mercury Helios to my Mac, but it did not
power up and is not being seen in System Information.
1.Checkthepoweroutletwithaknown-gooddevicesuchasa
lamp.
 2.Checktheportonyourcomputertomakesureitisa
Thunderboltport.Alsocheckthecableyouareusingtomake
sureitisaThunderboltcable.
MiniDisplayPort(MDP)hasthesamephysicalconnectionas
Thunderbolt.HelioswillnotworkconnectedtoaMDPportor
withaMDPcable.
16
AMiniDisplayPortporthasasymbolwithtwoverticalbarssurroundinga
square.
AThunderboltportismarkedwithalightningboltsymbol.
3. ChecktheThunderboltcableendstoseeiftheplugsaredirty,
corroded,ordamaged.TryadierentThunderboltcable.
4. IfHeliosisinaThunderboltchain:
•Checktheotherdevicestoensuretheyareworkingcorrectly.
•Alldevicesinthechain,exceptforbus-powereddevices,needto
haveactiveDCpower.Ifadeviceinthechainispowered-o,all
devicesconnectedafteritwillnotfunction.
•MoveHeliostothebeginningofthechain.
•RemoveallotherdevicesinthechainandonlyconnectHelios.
17
Contacting Technical Support
Shouldyouneedsupport,therearethreewaystocontactourTechnical
Supportteam:
• Email
o Youcansubmityouremailrequestat:
o http://eshop.macsales.com/Service/ts_email.cfm
• Phone
o 815-338-8685Option3
o 8AM–8PMCSTMondaythroughFriday
o 9AM–4PMCSTSaturday
• LiveChat
o OWCoerslivetechnicalassistanceat
http://eshop.macsales.com/service/livechat
o 8AM–8PMCSTMondaythroughFriday
o 9AM–4PMCSTSaturday
Before contacting Technical Support, please have the following
available:
• TheserialnumberofHelios.
• Yourinvoicenumber.
• Whatoperatingsystemyouareusing.
• Whichkindandmodelofcomputeryouareusing.
• WhichPCIecard(s)youwanttousewithHelios.
Warranty Information
AllHeliossolutionsincludeanOWC3-YearSolutionWarrantywith48-
hourTurnaroundTime.
Forfulldetailsofthewarranty,referto:
http://eshop.macsales.com/Service/warranty_info.cfm
18
Copyrights:
Copyright©2002-2012OtherWorldComputing,Inc.OWCisatrademarkofNewConceptsDevelopment
Corporation,registeredinU.S.PatentandTrademarkOceandCanada.
MercuryAccelsior,MercuryHelios,OtherWorldComputingandtheOtherWorldComputinglogoare
trademarksofNewConceptsDevelopmentCorporation.
Mac,theMaclogo,MacOS,MacBookAir,MacBookPro,MacBookProRetina,Macmini,MacminiServer,iMac
aretrademarksofAppleInc.,registeredintheU.S.andothercountries.
ThunderboltandtheThunderboltlogoaretrademarksofIntelCorporationintheU.S.and/orothercountries
Othermarksmaybethetrademarkorregisteredtrademarkpropertyoftheirowners.
Changes:
Thematerialinthisdocumentisforinformationonlyandsubjecttochangewithoutnotice.Whilereasonable
eortshavebeenmadeinthepreparationofthisdocumenttoassureitsaccuracy,OtherWorldComputing
assumesnoliabilityresultingfromerrorsoromissionsinthisdocument,orfromtheuseoftheinformation
containedherein.OtherWorldComputingre-servestherighttomakechangesorrevisionsintheproduct
designortheproductmanualwithoutreservationandwithoutobligationtonotifyanypersonofsuch
revisionsandchanges.
Health And Safety Precautions:
• Useproperanti-staticprecautionswhileperformingtheinstallationofyourPCIecardsintotheOWC
MercuryHelios.FailuretodosocancausedamagetoyourPCIecardsand/ortheOWCMercury
Helios.
• ReadthisAssemblyandUsersGuidecarefully,andfollowthecorrectprocedurewhensettingupthe
OWCMercuryHelios.
• NeverexposetheOWCMercuryHeliostorain,oruseitnearwater,orindamporwetconditions.
NeverplaceobjectscontainingliquidsontheOWCMercuryHelios,astheymayspillintoits
openings.Doingsoincreasestheriskofelectricalshock,short-circuiting,reorpersonalinjury.
General Use Precautions:
• DonotexposetheOWCMercuryHeliostotemperaturesoutsidetherangeof5°Cto40°C(41°Fto
104°F).DoingsomaydamagetheenclosureortheinstalledPCIecard.
• AvoidplacingtheOWCMercuryHeliosnearasourceofheatorexposingittosunlight(even
throughawindow).Conversely,placingtheOWCMercuryHeliosinanenvironmentthatistoocold
orhumidmaydamagetheunit.
• AlwaysunplugtheOWCMercuryHeliosfromtheelectricaloutletifthereisariskoflightningorifit
willbeunusedforanextendedperiodoftime.Otherwise,thereisanincreasedriskofelectrical
shock,short-circuitingorre.
• Useonlythepowersupplyshippedwiththedevice.
• DonotusetheOWCMercuryHeliosnearotherelectricalappliancessuchastelevisions,radiosor
speakers.Doingsomaycauseinterference,whichwilladverselyaecttheoperationoftheother
products.
• DonotplaceheavyobjectsontopoftheOWCMercuryHelios.
• Ifyoudetectaproblem,consulttheGeneralUsageGuidelinesandFAQsectioninthismanual.
• ProtecttheOWCMercuryHeliosfromexcessiveexposuretodustduringuseorstorage.Dustcan
buildupinsidetheenclosure,increasingtheriskofdamageormalfunction.
• OtherWorldComputingrecommendstheuseofnormalglasscleaningproductstokeepthehigh-
lusternishatitsnestwiththisproduct.Besurenottogetanymoistureinsidetheholesandifyou
do,allowtimetoairdrybeforeuse.
DonotblocktheventilationoutletsonthefrontorrearoftheOWCMercuryHelios.Thesehelptokeepyour
PCIecardcoolduringoperation.BlockingtheventilationoutletsmaycausedamagetoyourPCIecardand
causeanincreasedriskofshort-circuitingorre
OWCMANHELIOS1 2012-09-14 CMA
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OWC Mercury Helios+E2, 240GB Product information

OWC
Brand
OWC
Model
Mercury Helios+E2, 240GB
Type
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