Symantec Norton 360 Premier Edition 2013 User manual

Norton 360

TM

Product Manual

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Norton 360™ Product Manual

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Chapter 1 Getting Started ........ ......... . ........ . ........ . ... 7

About Norton 360 ...... ......... ......... ......... . .... 7

Activation protects you .... ......... ......... . ...... 18

About your Norton Account ........... ......... . ... 23

About Norton Management ...... ......... . ........ 30

About Norton Community Watch .......... . ...... 37

About Norton Bootable Recovery

Tool .. . ........ . ........ . ......... ......... ........ 39

About Norton Power Eraser ........... . ........ . ... 52

About updating Norton 360 ........ ......... . ..... 53

About Network Proxy Settings .............. . ..... 65

About Norton 360 status ....... . ......... ......... .. 68

Chapter 2 Monitoring your system's

performance .. . ........ . ........ . ......... ..... 75

About System Insight .. . ........ . ......... ......... .. 75

Chapter 3 Maintaining total protection .. . ......... ...... 117

About total protection ....... ......... ......... . ... 117

About keeping your computer secure .. ......... 118

About solving connection problems ............ 120

About responding to emergencies ........ . ...... 120

About monitoring protection

features ...... . ........ . ........ . ........ . ....... 122

About viewing details of system

vulnerabilities ....... . ........ . ........ . ....... 159

Contents

Chapter 4 Scanning your computer ............. . ........ . 163

About the Norton 360 scans ..... . ........ . ....... 163

About Computer Scan ...... ......... ......... . ..... 166

About Insight Network scan ....... . ........ . ..... 182

About Reputation Scan .... ......... ......... . ..... 185

About Scan Facebook Wall ........ ......... . ...... 197

About SONAR Protection .... . ........ . ......... ... 200

About scanning Office documents ........ ....... 206

About Silent Mode ...... . ........ . ......... ......... 208

About boot time protection .......... ......... .... 221

About Early Launch Anti-Malware

Protection . ......... ......... . ........ . ........ . 222

Running a scan at the command

prompt ....... . ........ . ........ . ........ . ....... 223

Chapter 5 Responding to security issues ....... . ........ 227

What to do if a security risk is found ........ . .. 227

Chapter 6 Understanding alerts and

messages ....... ......... . ........ . ........ . ... 237

About Norton 360 alerts and

messages ...... . ........ . ......... ......... ...... 237

About managing messages and

alerts ........ . ........ . ......... ......... ........ 237

Types of risks ... . ........ . ........ . ......... ......... 239

Types of threats .... . ........ . ......... ......... ..... 240

Types of viruses .... . ........ . ........ . ......... ..... 241

Chapter 7 Doing routine tasks .... . ........ . ......... ....... 243

Turning on or turning off automatic

tasks ... . ........ . ........ . ......... ......... ..... 243

About custom task ....... ......... ......... . ........ 244

About scheduling automatic tasks ... ......... . . 246

About scheduling backups .... ......... . ........ . . 248

Specifying Idle Time Out duration ...... . ....... 249

Chapter 8 Keeping secure on the Internet . . ......... ... 251

About the Smart Firewall ...... . ........ . ........ . 251

About Intrusion Prevention ... ......... . ........ . 285

Contents4

About Download Insight .. . ......... ......... ...... 293

About Norton AntiSpam . . ........ . ......... ....... 303

About configuring POP3 and SMTP

ports ....... . ........ . ........ . ........ . ......... . 318

About Network Cost Awareness ...... . ........ . . 320

Chapter 9 Securing your sensitive data . ......... . ....... 325

About securing your sensitive data ...... . ...... 325

Chapter 10 Protecting your home network .. ......... . ... 399

About the Network Security Map ......... . ...... 399

Chapter 11 Keeping your PC tuned up .. . ......... ......... 425

About Tuneup . ......... . ........ . ........ . ........ . . 425

About disk and file fragmentation ...... . ....... 426

Optimizing your permanent disks

manually .. . ........ . ........ . ......... ......... . 426

About using optimization efficiently ... ........ 427

About cleaning up disk clutter . ........ . ......... 428

Running a scan to clean up disk

clutter .. ......... ......... ......... . ........ . .... 429

Running Registry Cleanup ... . ........ . ........ . .. 430

Running Diagnostic Report ... . ........ . ......... . 430

About Startup Manager ....... . ........ . ........ . .. 431

Chapter 12 Protecting your media and data ... . ........ . 435

About Norton Backup and Restore .. ......... . .. 435

About backups ... . ........ . ........ . ........ . ........ 436

About backup preparation .. . ........ . ........ . ... 437

About backup set .......... . ........ . ......... ....... 441

Backing up your files ...... . ........ . ......... ...... 469

Restoring files ... . ........ . ........ . ......... ........ 470

About Norton Backup Drive ... . ......... ......... 479

About solutions to the backup

problems .......... ......... . ........ . ........ . .. 483

About online backup considerations .......... . . 487

Turning off or turning on backup ... . ......... .. 492

Turning off or turning on backup setting

options . ......... ......... . ........ . ........ . .... 494

5Contents

Chapter 13 Customizing settings ....... . ........ . ......... .. 497

About Norton 360 Settings ........ ......... ....... 497

Customizing Norton 360 Settings .... ......... .. 502

Turning on or turning off Quick Controls

services ......... ......... ......... . ........ . .... 503

About Antivirus settings ....... ......... . ........ . 504

About Firewall settings ........ . ........ . ........ . . 530

About Norton AntiSpam settings . . ........ . ..... 539

About My Network settings ..... . ........ . ........ 543

About backup settings . . ........ . ........ . ......... 546

About Identity Protection settings ........... ... 550

About Task Scheduling settings .. ......... . ..... 554

About Administrative Settings ........ . ........ . . 558

Chapter 14 Finding additional solutions ...... . ........ . .. 585

Finding the version number of your

product .. . ........ . ........ . ......... ......... ... 585

Finding the End-User License

Agreement ... . ........ . ......... ......... ...... 586

About upgrading your product . . ........ . ........ 586

About Norton Autofix . ......... ......... ......... . . 589

Staying informed about protection

issues ........ ......... . ........ . ........ . ........ 591

About Support ....... ......... ......... . ........ . .... 592

Uninstalling Norton 360 . . ........ . ........ . ...... 599

Index .. ......... ......... ......... . ........ . ........ . ........ . ......... ........ 603

Contents6

This chapter includes the following topics:

1 About Norton 360

1 Activation protects you

1 About your Norton Account

1 About Norton Management

1 About Norton Community Watch

1 About Norton Bootable Recovery Tool

1 About Norton Power Eraser

1 About updating Norton 360

1 About Network Proxy Settings

1 About Norton 360 status

About Norton 360

Norton 360 offers proven performance and delivers

today’s fast and light all-in-one solution to protect your

PC and all your online activities. It protects against

viruses, worms, hackers, and botnet. With a single

subscription, you can protect up to three PCs. It

safeguards against online identity theft, protects

important files, and keeps your PC tuned and running

at peak performance.

1

Getting Started

Norton 360 is completely automated and easy to use.

It works quietly in the background to maintain your

overall system integrity with minimal effect on PC

performance. By offering an unmatched combination

of performance and protection, Norton 360 helps you

get the most out of your PC and your online experience.

About Norton 360 main window

The Norton 360 main window acts as a security

management interface. You can access the main

features and monitor the performance of your

computer from the main window.

As you use your computer, Norton 360 monitors how

well your computer and activities are protected from

threats, risks, and damage. Norton 360 displays the

protection status of your computer in the main window.

Depending on the security status of your computer,

Norton 360 shows your system status as Secure,

Attention, or At Risk. If your system status is marked

as Attention or At Risk, at the bottom of the main

window, click Fix Now to resolve all the security threats

on your computer.

The options that are available in the main window

summarize the most essential security and the

productivity issues that challenge users. They are:

Includes all virus, spyware,

firewall, and other security

features.

Security

Includes the protection

against phishing and

fraudulent Web sites.

Identity

Includes the automatic and

the customizable backups

and restore capability.

Backup

Getting Started

About Norton 360

8

Includes the performance

tuning features, such as

cleaning up unwanted files

and performing Registry

Cleanup.

Tuneup

Depending on the security status of the different

components of your computer, the status areas of the

four protection categories are marked as Protected,

Attention, or At Risk.

When the System Status or protection categories

statuses are marked as At Risk or Attention, at the

bottom of the main window, click Fix Now to resolve

all the security threats on your computer.

Norton 360 also provides you easy links at the top of

the main window to the most frequent tasks. They are:

Lets you access the Tasks

window to run general tasks,

backup tasks, and tuneup

tasks.

Tasks

Lets you access the Settings

window to configure settings

such as Firewall, Antispam,

and Backup.

Settings

9Getting Started

About Norton 360

Lets you open the

Performance window in

Norton 360.

The Performance window

chronicles all installs,

downloads, optimizations,

detections, alerts, and

instances of Quick Scan that

occurred on your computer

since installing Norton 360.

The window also displays a

detailed graphical

representation of the CPU

and memory usage by your

Norton product.

Performance

Lets you give feedback about

the Norton product that you

use.

Feedback

Lets you access the My

Account window to manage

your Norton Account.

Account

Lets you access support

options, product upgrade

options, subscription status,

and product version number.

You can also access the

online Help from the Support

drop-down menu. Help

provides links to information

that assists you with the

specific tasks that you want

to complete. The online Help

guides you to configure all of

the product features.

Support

Getting Started

About Norton 360

10

When your system status is At Risk or Attention, this

section automatically provides you the FixNow option

to fix all the issues at once.

The right side of the Norton 360 main window helps

you do the following:

Lets you access Norton One.

Norton One protects all of

your devices including your

Windows PC, laptop, Mac,

and Android smartphones.

With a single Norton One

membership, you get

complete protection for five

devices. In addition, you get

25-GB online storage space

to back up your data.

In addition to virus-free

assurance, you get premium

support with exclusive

customer support access.

Norton's well-trained and

specially-skilled customer

service agents help you

resolve any problem.

w

This option appears

only if you have a Norton One

membership.

One

11Getting Started

About Norton 360

Lets you access Norton

Management.

Norton Management lets you

manage your Norton products

installed on all of your

devices from one location. To

sign up or to log into Norton

Management, click the

Manage icon at the right side

of the main window. You can

use your existing Norton

Account login information to

access Norton Management.

The Norton Management

agent should be installed on

each device that you want to

add to Norton Management.

w

Norton Management

may not be available in some

versions of Norton 360.

Manage

Getting Started

About Norton 360

12

Lets you download the

Norton Mobile Security for

Android.

Norton Mobile Security helps

protect your mobile devices

against loss, theft, viruses,

and other mobile threats. You

can use Norton Mobile

Security on all your devices

that use the Android

operating system.

When you click the Mobile

icon, the main window

displays a Quick Response

(QR) code for installing

Norton Mobile Security. You

can use the Android scan app

on your Android device to

scan the QR code and install

Norton Mobile Security.

You can also click the link to

go to the Web site where you

can download Norton Mobile

Security.

w

Norton Mobile Security

may not be available in some

versions of Norton 360.

Mobile

13Getting Started

About Norton 360

Online Family

Getting Started

About Norton 360

14

Lets you monitor your child’s

activities on the Internet.

w

Norton Online Family

may not be available with

some versions of Norton 360.

In such case, you may not be

able to access Norton Online

Family options.

When you click the Online

Family icon, the Norton 360

main window displays Norton

Online Family Log in option.

Norton Online Family

provides you advanced

controls to monitor your

child's online activities.

Symantec recommends that

you use your Norton Account

login credentials to sign in to

Norton Online Family. If you

register your product with

your Norton Account, your

Norton Account email

address is auto-filled in the

email address text box.

If you do not use Norton

Online Family, you can use

the Click Here link to set up

your account with Norton

Online Family.

After you set up your

account, you can sign in to

your account on the Norton

360 main window and view

your child’s Internet

activities. You can view

details such as your child’s

latest search terms, and the

latest alerts. After you sign

in, you can use the Get

15Getting Started

About Norton 360

Details option in the Norton

360 main window to view

more details on the Norton

Online Family Web site.

Getting Started

About Norton 360

16

Lets you check the safety of

a Web site.

You can also perform a safe

search.

w

This option may not be

available with some versions

of Norton 360. In such case,

you may not be able to access

this option.

When you click Safe Web

icon, the Norton 360 main

window displays Norton Safe

Web options.

You can use the Check Site

option to analyze the security

levels of any Web site that

you want to visit. When you

type a Web site address in the

text box and click Check Site,

it shows the Symantec’s

ratings for the Web site.

You can use the Safe Search

option to search for

information on the Internet.

The Norton Safe Search uses

Ask.com to generate the

search results. Norton Safe

Search provides a site safety

status and a Norton rating for

each of the search results

generated.

You can use the View recent

Norton Safe Web activity

option to view the recent

Norton Safe Web statistics on

malicious sites and URLs. You

can also view the list of new

malicious URLs.

Safe Web

17Getting Started

About Norton 360

Lets you access Norton

Studio.

Norton Studio is a Windows

8 app that lets you manage

your Norton products and

Norton product keys from one

location. You can view the

security status of each of

your devices and resolve the

security issues by using the

Norton Studio from any

location around the world.

You can go to Windows 8 App

Store and download and

install Norton Studio.

w

This option appears

only in Windows 8.

Studio

Your activation status or subscription status appears

at the bottom of the main window. You can use the

Activate Now option to activate or subscribe your

Norton product.

Activation protects you

Product activation protects users from pirated or

counterfeit software. It protects you by limiting the

use of a product to those users who have acquired the

product legitimately. Product activation requires a

product key for each installation of a product. You must

activate the product within a limited time period after

you install it.

If you are connected to the Internet, product activation

takes place automatically when you start the product

for the first time after installation. After activation,

the Norton Account window appears. You can create

your Norton Account and register your product.

Getting Started

Activation protects you

18

If you are not connected to the Internet, you can click

Try Later in the Activation not complete window to

start your product. The Activation window reappears

every time you start your product until you activate

your product. If you choose not to activate at that time,

you receive an alert that reminds you to activate the

product. You can also activate your product by clicking

the Trial Period Status link in the Norton 360 main

window.

w

If you do not activate the product within the time

period that the alert specifies, the product stops

working. You can activate it after the time period has

elapsed, but you are not protected until you activate

the product.

Activating Norton 360

To use all of the features in Norton 360, you must first

activate your product. Product activation reduces

software piracy and ensures that you have authentic

Symantec software. You can renew your subscription

after the end of your subscription period.

If you are connected to the Internet, product activation

takes place automatically when you start the product

for the first time after installation. During activation,

the Norton Account window appears. You can create

your Norton Account and register your product. You

can also view details, such as your Product Key and

recent updates to the product. If you skip the Norton

Account window, the product is activated, but the

Product Key is not saved in the Norton Account. You

can print the Product Key for the future, if you need

to reinstall your product.

If you did not activate your product during installation,

Norton 360 prompts for activation each time you start

the product. Also, you receive an activation alert

regularly until you activate the product.

w

You must activate your product within the time period

that the alert specifies, or your product stops working.

19Getting Started

Activation protects you

You can activate your product directly from the

activation alert. You can also activate your product

from the Trial Period Status link in the main window

or from the My Account window. In some cases, you

might need to enter your Product Key to activate your

product. You can activate or renew the subscription of

your product from any non-admin user account as well.

Activation should take only a few minutes.

To activate Norton 360, your computer must be

connected to the Internet. If you use a proxy server to

connect to the Internet, you must configure the proxy

settings. To configure proxy settings, go to the Norton

360 main window, and then click Settings >

Administrative Settings > Network Proxy Settings >

Configure.

To activate Norton 360 from the alert

1

In the alert, click Activate Now or Renew Now.

2

Click OK.

3

Follow the on-screen instructions.

4

In the window that appears, click Done.

To activate your Norton 360 from the My Account

window

1

In the Norton 360 main window, click Account.

2

In the My Account window, click Activate Norton

360 or Renew Subscription.

The Renew Subscription option is available if you

have already activated your product.

3

Follow the on-screen instructions.

4

In the window that appears, click Done.

Getting Started

Activation protects you

20

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