Toyota RAV4 HV Owner's manual

1

2

3

4

5

6

7

8

9

10

Pictorial index

Search by illustration

For safety

and security

Make sure to read through them

(Main topics: Child seat, theft deterrent system)

Vehicle status

information and

indicators

Reading driving-related information

(Main topics: Meters, multi-information display)

Before driving

Opening and closing the doors and windows,

adjustment before driving

(Main topics: Keys, doors, seats)

Driving

Operations and advice which are necessary for

driving

(Main topics: Starting hybrid system, refueling)

Audio

Operating the Audio

(Main topics: Audio/visual, phone, Connected Services)

Interior features

Usage of the interior features

(Main topics: Air conditioner, storage features)

Maintenance

and care

Caring for your vehicle and maintenance

procedures

(Main topics: Interior and exterior, light bulbs)

When trouble

arises

What to do in case of malfunction and emergency

(Main topics: 12-volt battery discharge, flat tire)

Vehicle

specifications

Vehicle specifications, customizable features

(Main topics: Fuel, oil, tire inflation pressure)

For owners

Reporting safety defects for U.S. owners, and seat

belt and SRS airbag instructions for Canadian

owners

Index

Search by symptom

Search alphabetically

2

TABLE OF CONTENTS

For your information................... 8

Reading this manual................13

How to search..........................14

Pictorial index ..........................16

1-1. For safe use

Before driving...................28

For safe driving ................29

Seat belts.........................31

SRS airbags.....................35

Front passenger occupant

classification system ......45

Exhaust gas precautions..50

1-2. Child safety

Riding with children..........51

Child restraint systems.....52

1-3. Emergency assistance

Safety Connect ................67

1-4. Hybrid system

Hybrid system features ....72

Hybrid system precautions

.......................................76

1-5. Theft deterrent system

Immobilizer system ..........81

Alarm................................84

2-1. Instrument cluster

Warning lights and indicators

.......................................88

Gauges and meters (with 4.2-

inch display) ...................94

Gauges and meters (with 7-

inch display) ...................98

Multi-information display 103

Energy monitor/consumption

screen.......................... 113

3-1. Key information

Keys .............................. 120

3-2. Opening, closing and lock-

ing the doors

Side doors ..................... 127

Back door ...................... 133

Smart key system.......... 147

3-3. Adjusting the seats

Front seats .................... 153

Rear seats..................... 154

Driving position memory 156

Head restraints.............. 159

3-4. Adjusting the steering

wheel and mirrors

Steering wheel............... 162

Inside rear view mirror... 163

Digital Rear-view Mirror. 165

Outside rear view mirrors

.................................... 174

3-5. Opening, closing the win-

dows and moon roof

Power windows ............. 176

Moon roof ...................... 179

Panoramic moon roof.... 182

1

For safety and security

2

Vehicle status

information and

indicators

3

Before driving

3

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

4-1. Before driving

Driving the vehicle......... 189

Cargo and luggage ....... 196

Vehicle load limits ......... 199

Trailer towing ................ 200

Dinghy towing ............... 209

4-2. Driving procedures

Power (ignition) switch (vehi-

cles without smart key sys-

tem)............................. 210

Power (ignition) switch (vehi-

cles with smart key system)

.................................... 212

EV drive mode .............. 217

Hybrid transmission ...... 219

Turn signal lever ........... 223

Parking brake................ 224

Brake Hold .................... 227

4-3. Operating the lights and

wipers

Headlight switch............ 229

AHB (Automatic High Beam)

.................................... 232

Fog light switch ............. 235

Windshield wipers and

washer......................... 236

Rear window wiper and

washer......................... 239

4-4. Refueling

Opening the fuel tank cap

.................................... 241

4-5. Using the driving support

systems

Toyota Safety Sense 2.0244

PCS (Pre-Collision System)

.................................... 250

LTA (Lane Tracing Assist)

.................................... 258

RSA (Road Sign Assist) 268

Dynamic radar cruise control

with full-speed range ... 271

BSM (Blind Spot Monitor)

.................................... 282

Intuitive parking assist... 291

PKSB (Parking Support

Brake).......................... 298

Parking Support Brake func-

tion (static objects) ...... 303

Parking Support Brake func-

tion (rear-crossing vehicles)

.................................... 309

Rear view monitor system

.................................... 313

Toyota parking assist monitor

.................................... 321

Panoramic view monitor 334

Driving mode select switch

.................................... 366

Trail Mode ..................... 367

Driving assist systems... 369

4-6. Driving tips

Hybrid vehicle driving tips

.................................... 37

6

Winter

driving tips.......... 378

Utility vehicle precautions

.................................... 381

5-1. Basic function

Buttons overview........... 387

Menu screen.................. 389

4

Driving

5

Audio

4

TABLE OF CONTENTS

Status icon .................... 390

“Setup” screen .............. 392

5-2. Basic information before

operation

Initial screen.................. 393

Touch screen ................ 394

Home screen................. 396

Entering letters and num-

bers/list screen operation

.................................... 397

Screen adjustment ........ 400

Linking multi-information dis-

play and the system .... 401

5-3. Connectivity settings

Registering/Connecting a

Bluetooth

®

device ....... 402

Setting Bluetooth

®

details

.................................... 406

Wi-Fi

®

Hotspot .............. 414

5-4. Apple CarPlay/Android

Auto

Apple CarPlay

®

/Android

Auto

™

.......................... 419

5-5. Other settings

General settings............ 426

Voice settings................ 430

Vehicle settings............. 431

5-6. Using the audio/visual sys-

tem

Quick reference............. 432

Some basics ................. 433

5-7. Radio operation

AM/FM/SiriusXM (SXM) radio

.................................... 437

5-8. Media operation

USB memory................. 444

iPod/iPhone (Apple CarPlay)

.................................... 446

Android Auto.................. 449

Bluetooth

®

audio ........... 450

5-9. Audio/visual remote con-

trols

Steering switches .......... 454

5-10.Audio settings

Setup............................. 456

5-11.Tips for operating the

audio/visual system

Operating information.... 458

5-12.Voice command system

operation

Voice command system 470

Command list ................ 473

5-13.Mobile Assistant operation

Mobile Assistant ............ 477

5-14.Phone operation (Hands-

free system for cellular

phones)

Quick reference............. 479

Some basics.................. 480

Placing a call using the

Bluetooth

®

hands-free sys-

tem .............................. 484

Receiving a call using the

Bluetooth

®

hands-free sys-

tem .............................. 487

Talking on the Bluetooth

®

hands-free system....... 488

Bluetooth

®

phone message

function........................ 490

5-15.Phone settings

Setup............................. 495

5

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

5-16.What to do if...

(Bluetooth

®

)

Troubleshooting ............ 505

5-17.Connected Services over-

view

Connected Services...... 509

Type A: Function achieved by

using a smartphone or DCM

.................................... 510

Type B: Function achieved by

using DCM and the system

.................................... 512

Type C: Function achieved

by using DCM.............. 513

Type D: Function achieved

by using DCM and a smart-

phone .......................... 516

5-18.Connected Services opera-

tion

Toyota Apps.................. 518

5-19.Setup

Toyota Apps settings .... 522

6-1. Using the air conditioning

system and defogger

Automatic air conditioning

system......................... 524

Heated steering wheel/seat

heaters/seat ventilators531

6-2. Using the interior lights

Interior lights list ............ 534

6-3. Using the storage features

List of storage features . 537

Luggage compartment fea-

tures ............................ 541

6-4. Using the other interior fea-

tures

Other interior features ... 546

Garage door opener ...... 557

7-1. Maintenance and care

Cleaning and protecting the

vehicle exterior ............ 566

Cleaning and protecting the

vehicle interior ............. 569

7-2. Maintenance

Maintenance requirements

.................................... 572

General maintenance.... 573

Emission inspection and

maintenance (I/M) programs

.................................... 576

7-3. Do-it-yourself maintenance

Do-it-yourself service precau-

tions............................. 577

Hood.............................. 579

Positioning a floor jack .. 580

Engine compartment ..... 582

12-volt battery................ 588

Tires .............................. 590

Tire inflation pressure.... 605

Wheels .......................... 607

Air conditioning filter...... 609

Cleaning the hybrid battery

(traction battery) air intake

vent and filter............... 611

Wiper insert replacement

.................................... 615

Wireless remote control/elec-

tronic key battery......... 618

6

Interior features

7

Maintenance and care

6

TABLE OF CONTENTS

Checking and replacing fuses

.................................... 621

Light bulbs..................... 624

8-1. Essential information

Emergency flashers ...... 634

If your vehicle has to be

stopped in an emergency

.................................... 635

If the vehicle is trapped in ris-

ing water...................... 636

8-2. Steps to take in an emer-

gency

If your vehicle needs to be

towed........................... 637

If you think something is

wrong .......................... 641

If a warning light turns on or a

warning buzzer sounds 642

If a warning message is dis-

played.......................... 654

If you have a flat tire...... 658

If the hybrid system will not

start ............................. 667

If you lose your keys ..... 668

If the fuel filler door cannot be

opened ........................ 669

If the electronic key does not

operate properly (vehicles

with smart key system) 670

If the 12-volt battery is dis-

charged ....................... 672

If your vehicle overheats 677

If the vehicle becomes stuck

.................................... 680

9-1. Specifications

Maintenance data (fuel, oil

level, etc.).................... 684

Fuel information............. 694

Tire information ............. 696

9-2. Customization

Customizable features... 706

9-3. Initialization

Items to initialize............ 718

10-1.For owners

Reporting safety defects for

U.S. owners................. 720

Seat belt instructions for

Canadian owners (in

French)........................ 721

SRS airbag instructions for

Canadian owners (in

French)........................ 722

What to do if... (Trouble-

shooting) ..................... 732

Alphabetical Index ........ 735

8

When trouble arises

9

Vehicle specifications

10

For owners

Index

7

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

8

Please note that this manual

applies to all models and

explains all equipment, including

options. Therefore, you may find

some explanations for equip-

ment not installed on your vehi-

cle.

All specifications provided in this

manual are current at the time of

printing. However, because of

the Toyota policy of continual

product improvement, we

reserve the right to make

changes at any time without

notice.

Depending on specifications,

the vehicle shown in the illustra-

tions may differ from your vehi-

cle in terms of equipment.

Approximately five hours after

the hybrid system is turned off,

you may hear sound coming

from under the vehicle for sev-

eral minutes. This is the sound

of a fuel evaporation leakage

check and, it does not indicate a

malfunction.

A wide variety of non-genuine

spare parts and accessories for

Toyota vehicles are currently

available in the market. You

should know that Toyota does

not warrant these products and

is not responsible for their per-

formance, repair, or replace-

ment, or for any damage they

may cause to, or adverse effect

they may have on, your Toyota

vehicle.

This vehicle should not be modi-

fied with non-genuine Toyota

products. Modification with non-

genuine Toyota products could

affect its performance, safety or

durability, and may even violate

governmental regulations. In

addition, damage or perfor-

mance problems resulting from

the modification may not be cov-

ered under warranty.

The installation of a mobile two-

way radio system in your vehicle

could affect electronic systems

such as:

 Hybrid system

 Multiport fuel injection sys-

tem/sequential multiport fuel

injection system

For your information

Main Owner’s Manual

Noise from under vehicle

after turning off the hybrid

system

Accessories, spare parts

and modification of your

Toyota

Installation of a mobile

two-way radio system

9

 Toyota Safety Sense 2.0

 Anti-lock brake system

 SRS airbag system

 Seat belt pretensioner system

Be sure to check with your

Toyota dealer for precautionary

measures or special instructions

regarding installation of a mobile

two-way radio system.

High voltage parts and cables

on the hybrid vehicles emit

approximately the same amount

of electromagnetic waves as the

conventional gasoline powered

vehicles or home electronic

appliances despite of their elec-

tromagnetic shielding.

Unwanted noise may occur in

the reception of the mobile two-

way radio.

The vehicle is equipped with

sophisticated computers that will

record certain data, such as:

• Engine speed/ Electric motor

speed (traction motor speed)

• Accelerator status

• Brake status

• Vehicle speed

• Operation status of the driving

assist systems

• Images from the cameras

Your vehicle is equipped with

cameras. Contact your

Toyota dealer for the location

of recording cameras.

• Hybrid battery (traction bat-

tery) status

The recorded data varies

according to the vehicle grade

level and options with which it is

equipped.

These computers do not record

conversations or sounds, and

only record images outside of

the vehicle in certain situations.

 Data Transmission

Your vehicle may transmit the data

recorded in these computers to

Toyota without notification to you.

 Data usage

Toyota may use the data recorded

in this computer to diagnose mal-

functions, conduct research and

development, and improve quality.

Toyota will not disclose the

recorded data to a third party

except:

• With the consent of the vehicle

owner or with the consent of the

lessee if the vehicle is leased

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

• For research purposes where the

data is not tied to a specific vehi-

cle or vehicle owner

 Recorded image information

can be erased by your Toyota

dealer.

The image recording function can

be disabled. However, if the func-

tion is disabled, data from when the

system operates will not be avail-

Vehicle data recording

10

able.

 To learn more about the vehi-

cle data collected, used and

shared by Toyota, please visit

www.toyota.com/privacyvts/

.

If your Toyota has Safety Con-

nect and if you have subscribed

to those services, please refer to

the Safety Connect Telematics

Subscription Service Agreement

for information on data collected

and its usage.

 To learn more about the vehi-

cle data collected, used and

shared by Toyota, please visit

www.toyota.com/privacyvts/

This vehicle is equipped with an

event data recorder (EDR). The

main purpose of an EDR is to

record, in certain crash or near

crash-like situations, such as an

air bag deployment or hitting a

road obstacle, data that will

assist in understanding how a

vehicle’s systems performed.

The EDR is designed to record

data related to vehicle dynamics

and safety systems for a short

period of time, typically 30 sec-

onds or less.

The EDR in this vehicle is

designed to record such data

as:

 How various systems in your

vehicle were operating;

 Whether or not the driver and

passenger safety belts were

buckled/fastened;

 How far (if at all) the driver

was depressing the accelera-

tor and/or brake pedal; and,

 How fast the vehicle was trav-

eling.

These data can help provide a

better understanding of the cir-

cumstances in which crashes

and injuries occur.

NOTE: EDR data are recorded

by your vehicle only if a non-triv-

ial crash situation occurs; no

data are recorded by the EDR

under normal driving conditions

and no personal data (e.g.,

name, gender, age, and crash

location) are recorded. How-

ever, other parties, such as law

enforcement, could combine the

EDR data with the type of per-

sonally identifying data rou-

tinely acquired during a crash

investigation.

To read data recorded by an

EDR, special equipment is

required, and access to the

vehicle or the EDR is needed. In

addition to the vehicle manufac-

turer, other parties, such as law

enforcement, that have the spe-

cial equipment, can read the

Usage of data collected

through Safety Connect

(U.S.mainland only)

Event data recorder

11

information if they have access

to the vehicle or the EDR.

 Disclosure of the EDR data

Toyota will not disclose the data

recorded in an EDR to a third party

except when:

• An agreement from the vehicle’s

owner (or the lessee for a leased

vehicle) is obtained

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

However, if necessary, Toyota

may:

• Use the data for research on

vehicle safety performance

• Disclose the data to a third party

for research purposes without

disclosing information about the

specific vehicle or vehicle owner

The SRS airbag and seat belt

pretensioner devices in your

Toyota contain explosive chemi-

cals. If the vehicle is scrapped

with the airbags and seat belt

pretensioners left as they are,

this may cause an accident such

as fire. Be sure to have the sys-

tems of the SRS airbag and seat

belt pretensioner removed and

disposed of by a qualified ser-

vice shop or by your Toyota

dealer before you scrap your

vehicle.

Special handling may apply,

See www.dtsc.ca.gov/

hazardouswaste/perchlorate.

Your vehicle has components

that may contain perchlorate.

These components may include

the airbags, seat belt preten-

sioners, wireless remote control

batteries, and the batteries in

the tire pressure warning valve

and transmitters.

Scrapping of your Toyota

Perchlorate Material

WARNING

■ General precautions while

driving

Driving under the influence: Never

drive your vehicle when under the

influence of alcohol or drugs that

have impaired your ability to oper-

ate your vehicle. Alcohol and cer-

tain drugs delay reaction time,

impair judgment and reduce coor-

dination, which could lead to an

accident that could result in death

or serious injury.

Defensive driving: Always drive

defensively. Anticipate mistakes

that other drivers or pedestrians

might make and be ready to avoid

accidents.

Driver distraction: Always give

your full attention to driving. Any-

thing that distracts the driver,

such as adjusting controls, talking

on a cellular phone or reading can

result in a collision with resulting

death or serious injury to you,

your occupants or others.

12

WARNING

■ General precaution regarding

children’s safety

Never leave children unattended

in the vehicle, and never allow

children to have or use the key.

Children may be able to start the

vehicle or shift the vehicle into

neutral. There is also a danger

that children may injure them-

selves by playing with the side

windows, the moon roof or the

panoramic moon roof, or other

features of the vehicle. In addi-

tion, heat build-up or extremely

cold temperatures inside the vehi-

cle can be fatal to children.

13

Reading this manual

Explains symbols used in

this manual

Symbols in this manual

Symbols Meanings

WARNING:

Explains something

that, if not obeyed,

could cause death or

serious injury to people.

NOTICE:

Explains something

that, if not obeyed,

could cause damage to

or a malfunction in the

vehicle or its equip-

ment.

Indicates operating or

working procedures.

Follow the steps in

numerical order.

Symbols in illustrations

Symbols Meanings

Indicates the action

(pushing, turning, etc.)

used to operate

switches and other

devices.

Indicates the outcome

of an operation (e.g. a

lid opens).

Symbols Meanings

Indicates the compo-

nent or position being

explained.

Means Do not, Do not

do this, or Do not let

this happen.

14

■ Searching by name

 Alphabetical index: P.735

■ Searching by installation

position

 Pictorial index: P.16

■ Searching by symptom or

sound

 What to do if... (Troubleshoot-

ing): P.732

■ Searching by title

 Table of contents: P.2

How to search

15

16

Pictorial index

■Exterior

The shape of the headlights may differ depending on the grade, etc.

Side doors ..........................................................................P.127

Locking/unlocking ................................................................P.127

Opening/closing the side windows.......................................P.176

Locking/unlocking by using the mechanical key ..........P.128, 670

Warning messages ..............................................................P.654

Back door ...........................................................................P.133

Locking/unlocking ................................................................P.134

Opening from inside the cabin

*

............................................P.137

Opening from outside...................................................P.135, 137

Warning messages ..............................................................P.654

Outside rear view mirrors .................................................P.174

Adjusting the mirror angle ....................................................P.174

Folding the mirrors ...............................................................P.174

Defogging the mirrors

*

.........................................................P.526

Windshield wipers .............................................................P.236

A

B

C

D

17

Pictorial index

Precautions against winter season ......................................P.378

To prevent freezing (windshield wiper de-icer)

*

...................P.529

Precautions against car wash

(Rain-sensing windshield wipers)

*

.......................................P.567

Replacing the wiper insert ...................................................P.615

Fuel filler door ....................................................................P.241

Refueling method.................................................................P.241

Fuel type/fuel tank capacity .................................................P.685

Tires ....................................................................................P.590

Tire size/inflation pressure ...................................................P.690

Winter tires/tire chain ...........................................................P.378

Checking/rotation/tire pressure warning system

*

.................P.590

Coping with flat tires.............................................................P.658

Hood....................................................................................P.579

Opening ...............................................................................P.579

Engine oil .............................................................................P.686

Coping with overheat ...........................................................P.677

Warning messages ..............................................................P.654

Headlights...........................................................................P.229

Turn signal lights ...............................................................P.223

Parking lights .....................................................................P.229

Daytime running lights ......................................................P.229

Side marker lights..............................................................P.229

Fog lights

*

...........................................................................P.235

Stop lights/tail lights/turn signal lights....................P.223, 229

Tail lights ............................................................................P.229

Back-up lights

Light bulbs of the exterior lights for driving

(Replacing method: P.624, Watts: P.692)

E

F

G

H

I

J

K

L

M

N

O

18

Pictorial index

Shifting the shift lever to R ...................................................P.219

License plate lights............................................................P.229

Side turn signal lights

*

......................................................P.223

*

: If equipped

P

Q

19

Pictorial index

■Instrument panel

Power switch ..............................................................P.210, 212

Starting the hybrid system/changing the modes ..P.210, 212, 216

Emergency stop of the hybrid system..................................P.635

When the hybrid system will not start ..................................P.667

Warning messages

*1

............................................................P.654

Shift lever............................................................................P.219

Changing the shift position...................................................P.220

Precautions against towing ..................................................P.637

When the shift lever does not move.....................................P.221

Meters .............................................................................P.94, 98

Reading the meters/adjusting the instrument panel light

...........................................................................P.94, 96, 98, 102

Warning lights/indicator lights ................................................P.88

When the warning lights come on........................................P.642

Multi-information display ..................................................P.103

Display .................................................................................P.103

A

B

C

D

20

Pictorial index

Energy monitor.....................................................................P.113

When the warning messages are displayed ........................P.654

Turn signal lever ................................................................P.223

Headlight switch ................................................................P.229

Headlights/parking lights/tail lights/

license plate lights/daytime running lights............................P.229

Fog lights

*1

...........................................................................P.235

Windshield wiper and washer switch ..............................P.236

Rear window wiper and washer switch ...........................P.239

Usage...........................................................................P.236, 239

Adding washer fluid..............................................................P.587

Warning messages ..............................................................P.654

Emergency flasher switch.................................................P.634

Hood lock release lever.....................................................P.579

Tilt and telescopic steering lock release lever................P.162

Adjustment ...........................................................................P.162

Air conditioning system ....................................................P.524

Usage...................................................................................P.524

Rear window defogger .........................................................P.526

Audio

*1

................................................................................P.387

Audio Plus

*1, 2

Premium Audio

*1, 2

Fuel filler door opener switch ...........................................P.242

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

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Toyota RAV4 HV Owner's manual

Toyota RAV4 HV Owner's manual

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