PC-EFTPOS i3070 User manual

A complete

guide to

PC-EFTPOS

i3070.

i3070

User Guide

Contact details

Westpac Merchant Business Solutions Help Desk

• Service, Sales and Support

• Terminal Diﬃculties

1800 029 749

(24 hours a day, 7 days a week)

PC EFTPOS Help Desk

• Issues/Faults with POS System

(02) 9998 9800

Manual Credit Card Authorisations

(MasterCard, Visa)

132 415

(24 hours a day, 7 days a week)

American Express Authorisations 1300 363 614

Diners Club Authorisations 1800 331 112

JCB Authorisations 1300 363 614

Cardholder Behaving Suspiciously

Note: If one of our operators asks you to retain a

card, please ensure your personal safety ﬁrst.

Do not comply with the request if you or anyone

else is placed at risk.

132 415 Extension 500

Merchant details

Please complete the details below for your merchant facility.

Trading name:

Merchant number:

If your terminal is enabled for Electronic Fallback (EFB) transactions your ﬂoor limit is:

$ for credit card transactions

$ for debit card transactions

1i3070 USER GUIDE

Contents

1.0 Introduction .................................. 2

1.1 Merchant Responsibility for

Equipment and Materials

Provided .......................................... 2

1.2 Cancellation of Facility ................... 3

1.3 Damaged, Lost or Stolen

Equipment ....................................... 3

1.4 Transaction receipts ....................... 3

2.0 Getting Started ............................. 4

3.0 Passwords ..................................... 9

4.0 Procedures .................................. 10

4.1 Terminal Activation ....................... 10

4.1.1 Conﬁgure Merchant ...................... 10

4.1.2 Logon ............................................ 10

4.2 Inserting a Chip Card .................... 10

4.3 Swiping a Magnetic Stripe Card ....11

4.4 Manual input of card data ..............11

4.5 Operating Training Mode ...............12

5.0 Transaction Procedures ..............15

5.1 How to Process a Purchase ...........15

5.2 How to Process a Purchase

with Cash Transaction ...................17

5.3 How to Process a Cash Only

Transaction ....................................19

5.4 How to Process a Refund ..............21

5.5 How to Void a Transaction ............ 23

5.6 How to Process a Tip Adjustment .. 25

5.7 How to Process a Mail/Telephone

Order/e-Commerce Transaction .. 28

5.8 How to Process a

Pre-Authorisation .......................... 30

5.9 How to Process a Completion ...... 32

5.9.1 Using the ROC Number ................ 32

5.9.2 Using the Authorisation ID............ 34

6.0 Reporting Functions ................... 37

6.1 Terminal settlement ...................... 37

6.2 Funds settlement .......................... 40

6.3 Pre-settlement .............................. 40

6.4 How to reprint last settlement ..... 42

7.0 Fall Back Sales Procedures ....... 43

7.1 Electronic Fall Back ...................... 43

7.2 Manual Fall Back* ......................... 45

8.0 Minimising fraud ......................... 46

8.1 CCV security codes ...................... 46

9.0 Trouble shooting ......................... 48

9.1 Hardware faults ............................ 48

9.2 Response codes ............................ 49

10.0 PIN Entry ...................................... 54

11.0 Glossary ....................................... 55

12.0 Appendix A:

Error/Fault Recovery Guide ...... 56

*Manual Fall Back facility only available when enabled on terminal.

2i3070 USER GUIDE INTRODUCTION

1.0 Introduction

The PC-EFTPOS i3070 terminal allows transactions to be processed for Debit Cards (Savings

and Cheque accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American

Express, Diners Club and JCB). To accept Charge Card transactions please contact the

Charge Card provider.

The features of the PC-EFTPOS i3070 terminal include:

●●Process Purchases

●●Process Purchases with Cash Out for Debit Cards

●●Process Refunds

●●Process Voids

●●Process Mail/Telephone Order Transactions (MOTO) and E-Commerce (ECOM)

transactions (approved merchants only)

●●Process Cash Out Transactions for Debit Cards

●●Process Pre-Authorisation and Completion Transactions (approved merchants only)

●●Process Tip Adjustments

●●Training Mode supported

1.1 Merchant Responsibility for Equipment and Materials Provided

Imprinters and terminals (where supplied by us), plus any unused stationery and promotional

material remain the property of the Bank.

●●You must not sell, assign or in any way encumber them.

●●You shall not part with possession of them to a third party or give access to a third party.

●●You must ensure that the terminals are covered by your business or contents insurance.

Terminals must not be relocated without prior authorisation.

Terminals must be located where customers can use the PINpad without the risk of other

people seeing them key in their PIN.

3i3070 USER GUIDE INTRODUCTION

1.2 Cancellation of Facility

If your merchant facility is cancelled for any reason, this equipment and materials must

be returned to us. To make arrangements for return call the Westpac Helpdesk on

1800029749. You must ensure that all equipment and materials are available to be returned

within ﬁve business days of our request.

Fees and charges will continue to be incurred until the equipment is returned to the bank

asinstructed.

1.3 Damaged, Lost or Stolen Equipment

You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be

charged for their replacement.

1.4 Transaction receipts

You need to retain all transaction receipts printed on POS for at least 12 months after the

date of the transaction; in secure manner for reconciliation and in case of terminal failure.

Refer to Section 14.0 Records in the Merchant Business Solutions Card Acceptance by

Business brochure.

You must provide customer with a receipt unless they request otherwise.

4i3070 USER GUIDE GETTING STARTED

2.0 Getting Started

2.1 PC EFTPOS i3070 Terminal

The PC-EFTPOS i3070 terminal operates as a card reader and as a PINpad for the cardholder.

The PC-EFTPOS i3070 kit includes:

●●The i3070 terminal,

●●a detachable power supply,

●●a PC cable with serial RS232 connection,

●●a PC cable with USB connection and

●●operates as a PIN Pad for the customer.

2.2 Keyboard Layout

3

def

6

mno

9

wxy

2

abc

5

jkl

8

tuv

1

Q Z

4

ghi

7

pqr

Cancel

Clear

E

N

T

E

R

0

Func

Feed

CHQ SAV CR

Account Selection

Keys

Function key

Chip Card Reader

Mag Stripe Reader

Cancel Key

Clear Key

Enter Key

5i3070 USER GUIDE GETTING STARTED

Account Selection

Keys: The ACCOUNT SELECTION keys are used to select options displayed

on the terminal screen and to select the account required for the

transactions.

Mag Stripe

Reader:

Where a cards magnetic stripe is swiped through the terminal.

Cancel key: The CANCEL key is used to cancel the current function and return the

terminal to the idle state.

Clear key: The CLEAR key is used to clear data entered into the terminal via

thepinpad.

Enter key: The ENTER key is used to conﬁrm data entered or displayed and to

select menu options.

Function Key: The FUNCTION key is used to access the terminal functions.

Chip Card

Reader:

To insert a Chip card with Chip facing upwards and chid side towards

the terminal.

2.3 Communications and Connections

The PC-EFTPOS i3070 can use various methods to communicate with the bank depending on

your set up at site. The terminal can be connected via IP (using PC-EFTPOS Communications

gateway), a dial-up modem (P66, P67 or P68) or Argent ISDN. Depending on which

communication method is used, the terminal is connected in diﬀerent ways.

6i3070 USER GUIDE GETTING STARTED

Connecting the pinpad to the PC:

Using the RS232 cable:

1. Plug the power adaptor into a power point.

2. Plug the RJ connector of the RS232 cable into the back of the pinpad.

3. Connect the power connector into the plug at the end of the RS232 cable.

4. Plug the RS232 connector into a COM Port on the PC.

5. Ensure that EFTClient points to the correct COM Port mentioned in Step 4 so that the

pinpad will be detected by PC. The status on EFTClient should be “PINPAD Online”

Using the USB cable:

1. Do not connect the pinpad to your PC until instructed to by the PC EFTPOS installer.

2. Plug the RJ connector of the USB cable into the back of the pinpad.

3. When instructed, connect the USB cable into a COM Port on the PC.

4. Switch the pinpad to USB mode by the following procedure:

TERMINAL DISPLAY PROCEDURE

READY

LOGO

hh:mm:ss dd/mm/yy

Press the Function key.

FUNCTION

xxxxxxxx Key in 11112227 and press Enter.

CHANGE TO USB?

[ENTER] = YES

[CLEAR] = NO

Press the Enter key for USB mode.

5. Ensure that EFTClient points to the correct COM Port mentioned in Step 3 so that the

PIN Pad will be detected by PC. The status on EFTClient should be “PINPAD Online”

7i3070 USER GUIDE GETTING STARTED

2.3.1 IP

You will need to download PC EFTPOS Communications Gateway. Contact PC EFTPOS

to gain access to this. Other than an internet connection, there is no need for any other

connections to the pinpad or PC.

2.3.2 Dial up using modem

1. Plug the Modem power cord into the modem and the power socket at the wall.

2. Connect the telephone cable into the ‘Line’ connector on the modem and into the

telephone wall socket.

3. Connect the POS cable to a COM port on the PC and the Pinpad port on the modem.

Phone

Socket

Power

Dial Up Line

Rear of P66 Modem

Power PINpad

Com Port Com Port

Rear of PC

ECR LAN Phone Line

Modem

Cable

RS232/USB

Cable

8i3070 USER GUIDE GETTING STARTED

2.3.3 Argent ISDN

1. Telstra supplies an Argent Terminal Adaptor (ATA). Telstra Argent helpdesk number

1300137100 option 4.

2. Connect the ATA’s RS232 modem cable from the COM port on the PC to the V24 port

onthe ATA.

3. The ATA should display a solid dot if the set up is correct.

Telstra

On Ramp

Argent

Terminal

Adapter

Serial Port Com Port

Rear of PC

Modem

Cable

RS232

Cable

9i3070 USER GUIDE PASSWORDS

3.0 Passwords

3.1 VOID Password

Your terminal is programmed with a password which is required for Voids. The void password

will have a default setting when you receive your terminal(s). You (as the authorised

signatory) will need to contact the Westpac Merchant Helpdesk to change your password.

The password can be changed at any time by contacting Merchant Business Solutions on

1800 029 749.

Ensure that your password is changed regularly to prevent unauthorised use.

You are responsible for protecting this password against unauthorised use.

3.2 Terminal Functions

The following function has been included for enabling/disabling merchant copies of a receipt:

●●Function 11115555

Terminal will display

ENABLE

MERCHANT RECEIPT?

[ENTER] = YES

[CLEAR] = NO

When merchant copy is disabled

And

DISABLE

MERCHANT RECEIPT?

[ENTER] = YES

[CLEAR] = NO

The terminal will store this ﬂag (after restart the ﬂag will have the same value as it was

before restart). When the ﬂag is on (enabled), the terminal always prints a merchant copy of

the receipt for successful transactions in any mode (standalone or integrated). When the ﬂag

is oﬀ (disabled), the terminal works as speciﬁed in the current version of application.

10 i3070 USER GUIDE PROCEDURES

4.0 Procedures

4.1 Terminal Activation

4.1.1 Conﬁgure Merchant

When your new terminal installed in the store for the ﬁrst time, you need to conﬁgure

Terminal ID (Catid ﬁeld) and Merchant ID (Caid ﬁeld) correctly on your POS system.

Please refer to you POS user guide for instructions on Conﬁgure Merchant procedures.

4.1.2 Logon

Please refer to your POS (Point of Sale) user guide for instructions on Logon procedures.

4.2 Inserting a Chip Card

Chip cards need to be inserted into the i3070 terminal for the duration of the transaction.

The chip card reader is located at the bottom of the terminal below the keypad.

1. Check the terminal is displaying the message PRESENT CARD.

2. Hold the card face-up with the chip towards the terminal.

3. Insert the card as far as it will go into the reader and continue processing transaction.

4. Leave the card in the terminal until prompted to remove.

5. If a chip card is swiped, the terminal prompt “Please Insert” will display.

6. If a chip card is faulty, you may be prompted to swipe the card.

11i3070 USER GUIDE PROCEDURES

4.3 Swiping a Magnetic Stripe Card

The magnetic stripe reader is located on the

right hand side of the terminal.

1. Check the terminal is displaying the

message PRESENT CARD.

2. Hold the card upside-down with the

magnetic strip facing inwards.

3. Swipe the card smoothly through the card

reader, in either direction. Ensure the whole

magnetic stripe is swiped through the

reader.

4. If there is no response from the terminal, or

CARD ERROR message displays, swipe the

card again. You might need to swipe faster

or slower.

4.4 Manual input of card data

In the event that a card cannot be inserted or swiped, the card details may be entered

through the POS system or PIN Pad to complete the transaction. Manual input of card data

available when enabled on terminal and only valid for credit card transaction.

To manually capture card details which entered through PIN Pad:

TERMINAL DISPLAY PROCEDURE

READY

LOGO

hh:mm:ss dd/mm/yy

Initiate transaction from POS.

PURCHASE $X.XX

PRESENT CARD Press “FUNC” key on PIN Pad to enter card number.

PURCHASE $X.XX

ENTER CARD#

Enter credit card number and then press “ENTER”

on PIN Pad.

12 i3070 USER GUIDE PROCEDURES

TERMINAL DISPLAY PROCEDURE

PURCHASE $X.XX

CARD EXP MM/YY

MM/YY

Enter card expiry date and then press “ENTER”

on PIN Pad.

ENTER CCV

Enter 3 or 4 digits CCV number available on the card

and press “ENTER” on PIN Pad.

When no CCV available on card, press “ENTER” to

continue processing transaction.

4.5 Operating Training Mode

Training mode helps you train new staﬀ members in the operation of the terminal. Training

Mode can be initiated from your POS system whenever the terminal is in a ‘ready’ state

without aﬀecting live value totals. During Training Mode the terminal will not connect to the

Host but will perform all transactions oﬄine. Transactions performed in Training Mode will

not aﬀect your settlement total.

The screen will display Training Mode once a transaction is initiated.

To operate training mode:

TERMINAL DISPLAY PROCEDURE

READY

LOGO

hh:mm:ss dd/mm/yy

Set the Training Mode ﬂag on the POS, and initiate a

transaction.

Note: Only ﬁnancial transactions can be performed

while in training mode. Training mode can also only

be enabled when the terminal is in a ready state and

when there are no reversal or advices pending.

PURCHASE $X.XX

PRESENT CARD

**TRAINING MODE**

Insert the customer’s chip card into the chip card

reader.

Or:

Swipe the customer’s card through the card reader.

Process transactions as per procedures in Section 4.0. Receipts will display TRAINING/VOID

on them.

13i3070 USER GUIDE PROCEDURES

Receipt in Training Mode

MERCHANT COPY

**TRAINING ONLY**

NOT A VALID

TRANSACTION

MasterCard

………….1234 (C)

ACCT TYPE CREDIT

TRANS TYPE VOID REFUND

TERMINAL ID 28010101

POS REF 123456789876

INV/ROC NO 000473

DATE/TIME 22 JUN 09 16:14

AID A0000000041010

TC AF6702D8211E2290

AMOUNT $73.08

TOTAL AUD $73.08

AUTH 837514

APPROVED 08

CARDHOLDER SIGN HERE

X

CUSTOMER COPY

**TRAINING ONLY**

NOT A VALID

TRANSACTION

MasterCard

………….1234 (C)

ACCT TYPE CREDIT

TRANS TYPE VOID REFUND

TERMINAL ID 28010101

POS REF 123456789876

INV/ROC NO 000473

DATE/TIME 22 JUN 09 16:14

AID A0000000041010

TC AF6702D8211E2290

AMOUNT $73.08

TOTAL AUD $73.08

AUTH 837514

APPROVED 08

14 i3070 USER GUIDE PROCEDURES

Please note:

●●In training mode, whole dollar amounts will generate an approved transaction. Other

amounts will result in a ‘response code’ corresponding to the number of cents. For

example an amount of $2.01 or $0.01 will result in a response code of 01 Declined,

Contact Bank.

To exit training mode:

TERMINAL DISPLAY PROCEDURE

READY

LOGO

hh:mm:ss dd/mm/yy

User sets the training mode ﬂag oﬀ from the POS

and the terminal is now available for ﬁnancial

transactions.

At the end of Training Mode all transactions are reset and previous values are restored

to batch and ROC (Record of Charge) number.

i3070 USER GUIDE TRANSACTION PROCEDURES 15

5.0 Transaction Procedures

5.1 How to Process a Purchase

TERMINAL DISPLAY PROCEDURE

READY

LOGO

hh:mm:ss dd/mm/yy

Initiate a purchase transaction from the POS.

PURCHASE $X.XX

PRESENT CARD

Insert the customer’s chip card into the chip card

reader.

Or:

Swipe the customer’s card through the card reader.

PURCHASE $X.XX

SELECT ACCOUNT

CHQ SAV CR

Have the cardholder select their account.

Note: The terminal will only display the available

accounts for the card entered.

CREDIT $X.XX

PIN AND/OR ENTER

XXXX

Where prompted, have the cardholder key in their

PIN and press Enter, or just press Enter.

Please refer to Section 10 for appropriate PIN entry

prompt screen.

CREDIT SALE

PROCESSING

The terminal is connecting to the bank and

processing the transaction.

If a credit transaction is selected, the issuer’s name

(eg: MASTERCARD, Visa, AMEX) is displayed on this

screen. If a debit transaction, DEBIT is displayed for

cheque or savings accounts.

REMOVE CARD If a chip card was inserted, please remove it at this

prompt.

VERIFY SIGNATURE

CORRECT?

If signature is required, remove the card from the

terminal: Have the customer sign the receipt. If the

signature matches the signature on the card, press

Yes on the POS.

CREDIT SALE

APPROVED

This screen will appear if the transaction is

approved.

i3070 USER GUIDE TRANSACTION PROCEDURES16

Note:

1. The entering of PIN on credit is optional. Allow the cardholder to enter their PIN at

the terminal prompt. If the cardholder bypasses PIN entry a signature will need to

be obtained to authorise the transaction. A PIN on Debit is mandatory.

2. If the terminal reads ‘ENTER AUTH ID’, please refer to Section 7.0.

Before completing the sale, check that the transaction was approved. Hand the

customer their copy of the transaction record and their card. If the transaction is

declined, the terminal will display an error message giving the reason. An explanation

of the error code is available in Chapter 9.2, Response Codes.

Approved Purchase Receipt

(signature required)

Approved Purchase Receipt

(no signature required)

MERCHANT COPY

WESTPAC TEST LAB

60 MARTIN PLACE

SYDNEY NSW 2000

MasterCard

................1111(C)

ACCT TYPE CREDIT

TRANS TYPE PURCHASE

TERMINAL ID 28010101

POS REF 123456789876

INV/ROC NO 000616

BANK REF 000123

DATE/TIME 23 JUN 09 16:56

AID A0000000041010

TC 244F234AC7FD7547

AMOUNT $28.00

TIP $........

TOTAL AUD $........

AUTH 123456

APPROVED 00

CARDHOLDER SIGN HERE

X

CUSTOMER COPY

WESTPAC TEST LAB

60 MARTIN PLACE

SYDNEY NSW 2000

MasterCard

................1111(C)

ACCT TYPE CREDIT

TRANS TYPE PURCHASE

TERMINAL ID 28010101

POS REF 123456789876

INV/ROC NO 000616

BANK REF 000123

DATE/TIME 23 JUN 09 16:56

AID A0000000041010

TC 244F234AC7FD7547

AMOUNT $28.00

TIP $........

TOTAL AUD $........

AUTH 123456

APPROVED 00

i3070 USER GUIDE TRANSACTION PROCEDURES 17

5.2 How to Process a Purchase with Cash Transaction

The following ﬂow shows a purchase with cash-out transaction (only available for Cheque

and Savings Accounts).

TERMINAL DISPLAY PROCEDURE

READY

LOGO

hh:mm:ss dd/mm/yy

Initiate a purchase with cash transaction from

thePOS.

PURCHASE $X.XX

PRESENT CARD

Insert the customer’s chip card into the chip card

reader.

Or:

Swipe the customer’s card through the card reader.

PURCHASE $X.XX

SELECT ACCOUNT

CHQ SAV

Have the cardholder select their account.

Note: Credit is not an option.

CHEQUE $X.XX

PIN AND ENTER

XXXX

Have the cardholder key in their PIN and press Enter.

DEBIT SALE

PROCESSING

The terminal is connecting to the bank and

processing the transaction.

REMOVE CARD If a chip card was inserted, please remove it at this

prompt.

DEBIT SALE

APPROVED

This screen will appear if the transaction is

approved.

Before completing the sale, check that the transaction was approved. Hand the

customer their copy of the transaction record and their card. If the transaction is

declined, the terminal will display an error message giving the reason. An explanation

of the error code is available in Chapter 9.2, Response Codes.

i3070 USER GUIDE TRANSACTION PROCEDURES18

Approved Purchase with Cash Receipt

CUSTOMER COPY

WESTPAC TEST LAB

60 MARTIN PLACE

SYDNEY NSW 2000

DEBIT

123456....1234 (C)

ACCT TYPE CHEQUE

TRANS TYPE PUR/CASH

TERMINAL ID 28010101

POS REF 123456789876

INV/ROC NO 000520

BANK REF 000123

DATE/TIME 23 JUN 09 10:45

AMOUNT $13.00

CASH OUT $20.00

TOTAL AUD $33.00

AUTH ID 146557

APPROVED 00

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PC-EFTPOS i3070 User manual

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