HP 3500, 3700 User manual

Category
Laser/LED printers
Type
User manual

This manual is also suitable for

hp color LaserJet 3500 and 3700 series
printer
User Guide
Copyright and License
© 2003 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number: Q1321-90901
Edition 1, 10/2003
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*Pantone, Inc.'s check-standard trademark
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Hewlett-Packard Development Company, L.P.
20555 S.H. 249
Houston, TX 77070
hp customer care
Telephone support
HP provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team waiting to help you. For the telephone number for your
country/region, see the flyer that shipped in the box with the product, or visit
http://www.hp.com/support/callcenters. Before calling HP, have the following information
ready: product name and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at http://www.hp.com. Click the support & drivers
block.
Online and other support
Online Services (for 24-hour access to information using a modem or Internet connection)
World Wide Web URL: for the HP Color LaserJet 3500 series printer, updated HP printer
software, product and support information, and printer drivers in several languages can be
obtained from http://www.hp.com/support/clj3500; for the HP Color LaserJet 3700 series
printer, visit http://www.hp.com/support/clj3700. (Sites are in English.)
Printer drivers: Visit http://www.hp.com. Select your language. Click the support & drivers
block, and then enter color laserjet 3500 or color laserjet 3700 as the product
name. The Web page for the drivers might be in English, but you can download the drivers
themselves in several languages.
Software utilities, drivers, and electronic information
Visit: www.hp.com/go/clj3500_software for the HP Color LaserJet 3500 series printer or
www.hp.com/go/clj3700_software for the HP Color LaserJet 3700 series printer. (Site is in
English, but printer drivers can be downloaded in several languages.)
Call: See the flyer that shipped in the box with the printer.
Visit: http://www.hp.com/support/net_printing for information about the HP Jetdirect en3700
external print server.
HP direct ordering for accessories or supplies
In the United States, supplies can be ordered from http://www.hp.com/sbso/product/supplies.
In Canada, supplies can be ordered from http://www.hp.ca/catalog/supplies. In Europe,
supplies can be ordered from http://www.hp.com/supplies. In Asia-Pacific, supplies can be
ordered from http://www.hp.com/paper/.
Accessories can be ordered from http://www.hp.com/go/accessories.
Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP support assistant CD
This support tool offers a comprehensive online information system designed to provide
technical and product information on HP products. To subscribe to this quarterly service in
the U.S. or Canada, call 1-800-457-1762. In Hong Kong SAR, Indonesia, Malaysia, or
Singapore, call Mentor Media at (65) 740-4477.
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
For service for your product, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.
HP service agreements
ENWW iii
Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service: 1-800-446-0522
HP toolbox
To check the printer status and settings and view troubleshooting information and online
documentation, use HP toolbox. You can view the HP toolbox when the printer is directly
connected to your computer or when it is connected to a network. You must have performed
a complete software installation to use the HP toolbox. See
Using the hp toolbox.
HP support and information for Macintosh computers
Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP
subscription service for driver updates.
Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh
user.
iv ENWW
Table of contents
1 Printer basics
Quick access to printer information ...........................................................................................2
User guide links ..................................................................................................................2
Where to look for more information ....................................................................................2
Printer configurations ................................................................................................................4
HP color LaserJet 3500 printer ...........................................................................................4
HP color LaserJet 3500n printer .........................................................................................4
HP color LaserJet 3700 printer ...........................................................................................5
HP color LaserJet 3700n printer .........................................................................................5
HP color LaserJet 3700dn printer .......................................................................................6
HP color LaserJet 3700dtn printer ......................................................................................6
Printer features ..........................................................................................................................7
Walk around ............................................................................................................................10
Printer software .......................................................................................................................11
Printer drivers ...................................................................................................................11
Software for networks .......................................................................................................12
Utilities ..............................................................................................................................13
Print media specifications .......................................................................................................16
Supported paper weights and sizes .................................................................................16
2 Control panel
Control panel overview ............................................................................................................20
Control panel buttons .......................................................................................................20
Control panel indicator lights ............................................................................................21
Display ..............................................................................................................................21
Accessing the control panel from a computer ..................................................................22
Control panel menus ...............................................................................................................23
Getting started basics .......................................................................................................23
Menu hierarchy ....................................................................................................................... 24
To access the menus .......................................................................................................24
Information menu ..............................................................................................................24
Paper handling menu .......................................................................................................24
Configure device menu .....................................................................................................25
Diagnostics menu .............................................................................................................26
Information menu ....................................................................................................................28
Paper handling menu ..............................................................................................................29
Configure device menu ...........................................................................................................30
Printing menu ....................................................................................................................30
Print quality menu .............................................................................................................3 2
System setup menu ..........................................................................................................34
I/O menu ...........................................................................................................................37
Resets menu .....................................................................................................................37
Diagnostics menu ....................................................................................................................39
Changing printer control panel configuration settings ............................................................40
Tray behavior options: use requested tray and manually feed ........................................40
ENWW v
PowerSave time ................................................................................................................41
Display brightness ............................................................................................................42
Personality (available for the hp color LaserJet 3700 series printer) ...............................42
Clearable warnings (available for the hp color LaserJet 3700 series printer) ..................43
Auto continue ....................................................................................................................43
Supplies low ......................................................................................................................44
Jam recovery ....................................................................................................................44
Language ..........................................................................................................................45
Using the printer control panel in shared environments .........................................................46
3 I/O configuration
USB configuration ...................................................................................................................48
Connecting the USB cable ...............................................................................................48
Parallel configuration (hp color LaserJet 3700 series printer only) ........................................49
Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) .....................50
HP Jetdirect print servers .................................................................................................50
Available enhanced I/O interfaces ....................................................................................50
NetWare networks ............................................................................................................51
Windows and Windows NT networks ...............................................................................51
AppleTalk networks ..........................................................................................................51
UNIX/Linux networks ........................................................................................................51
Network configuration .............................................................................................................52
Configuring TCP/IP parameters .......................................................................................52
Disabling network protocols (optional) .............................................................................57
4 Printing tasks
Controlling print jobs ...............................................................................................................60
Source ..............................................................................................................................60
Type and Size ...................................................................................................................60
Priority for print settings ....................................................................................................6 1
Gaining access to printer driver settings ..........................................................................61
Selecting paper .......................................................................................................................63
Paper to avoid ...................................................................................................................63
Paper that can damage the printer ...................................................................................63
Configuring trays .....................................................................................................................65
Configuring size ................................................................................................................65
Configuring type ................................................................................................................65
Tray 1 custom paper .........................................................................................................66
Printing from Tray 1 (multipurpose tray) ...........................................................................67
Printing envelopes from Tray 1 ........................................................................................70
Printing from Tray 2 and Tray 3 ........................................................................................72
Printing on special media ........................................................................................................77
Transparencies .................................................................................................................7 7
Glossy paper .....................................................................................................................77
Colored paper ...................................................................................................................77
Envelopes .........................................................................................................................77
Labels ...............................................................................................................................78
Heavy paper .....................................................................................................................78
HP LaserJet Tough paper ................................................................................................79
Preprinted forms and letterhead .......................................................................................79
Recycled paper .................................................................................................................79
2-sided (duplex) printing ..........................................................................................................80
Automatic 2-sided printing (available for the hp color LaserJet 3700dn and
3700dtn printers) ...............................................................................................................80
Control panel settings for automatic 2-sided printing .......................................................80
vi ENWW
Options for binding 2-sided printing jobs ..........................................................................81
Manual 2-sided printing ....................................................................................................81
Special printing situations .......................................................................................................84
Printing a different first page .............................................................................................84
Printing on custom-size paper ..........................................................................................84
Stopping a print request ...................................................................................................84
Managing memory (hp color LaserJet 3700 series printer only) ............................................86
5 Managing the printer
Printer information pages ........................................................................................................88
Menu map .........................................................................................................................88
Configuration page ...........................................................................................................89
Supplies status page ........................................................................................................89
Usage page (available for the hp color LaserJet 3700 series printer) .............................90
Demo ................................................................................................................................90
File directory (available for the hp color LaserJet 3700 series printer) ............................90
PCL or PS font list (available for the hp color LaserJet 3700 series printer) ...................91
Using the embedded Web server (hp color LaserJet 3700 series printer only) .....................92
To access the embedded Web server using a network connection ................................92
Information tab ..................................................................................................................93
Settings tab .......................................................................................................................93
Networking tab ..................................................................................................................94
Other links .........................................................................................................................94
Using the hp toolbox ...............................................................................................................95
Supported operating systems ...........................................................................................95
Supported browsers .........................................................................................................95
To view hp toolbox ............................................................................................................95
HP toolbox sections ..........................................................................................................96
Other links .........................................................................................................................96
Status tab ..........................................................................................................................96
Troubleshooting tab ..........................................................................................................96
Alerts tab ...........................................................................................................................96
Documentation tab ...........................................................................................................97
Advanced Printer Settings window ...................................................................................97
HP toolbox links ................................................................................................................98
6 Color
Using color ............................................................................................................................100
HP ImageREt 2400 .........................................................................................................100
Paper selection ...............................................................................................................100
Color options (available for the hp color LaserJet 3700 series printer) .........................100
Standard red-green-blue (sRGB) ...................................................................................100
Printing in four-colors [CMYK (available for the hp color LaserJet 3700 series
printer)] ...........................................................................................................................101
Managing color ......................................................................................................................102
Print in Grayscale ...........................................................................................................102
Automatic or manual color adjustment ...........................................................................102
Matching colors .....................................................................................................................104
Swatch book color matching (available for the hp color LaserJet 3700 series
printer) ............................................................................................................................104
7 Maintenance
Managing supplies ................................................................................................................106
Supplies life ....................................................................................................................106
ENWW vii
Approximate replacement intervals for supplies for the hp color LaserJet 3500
series printer ...................................................................................................................106
Approximate replacement intervals for supplies for the hp color LaserJet 3700
series printer ...................................................................................................................106
Checking the print cartridge life ......................................................................................107
Print cartridge storage ....................................................................................................108
HP print cartridges ..........................................................................................................108
Non-hp print cartridges ...................................................................................................108
Print cartridge authentication ..........................................................................................109
HP fraud hotline ..............................................................................................................109
Replacing supplies and parts ................................................................................................110
Locating supplies and parts ............................................................................................110
Supply replacement guidelines ......................................................................................110
Changing print cartridges ...............................................................................................110
Replacing the transfer kit ................................................................................................113
Replacing the fuser and pickup roller .............................................................................117
Cleaning the printer ...............................................................................................................127
To clean the printer using the printer control panel ........................................................127
Configuring e-mail alerts .......................................................................................................128
8 Problemsolving
Basic troubleshooting checklist .............................................................................................130
Factors affecting printer performance ............................................................................130
Control panel message types ...............................................................................................131
Status messages ............................................................................................................131
Warning messages .........................................................................................................131
Error messages ..............................................................................................................131
Critical error messages ...................................................................................................131
Control panel messages .......................................................................................................132
Paper jams ............................................................................................................................151
Paper jam recovery ........................................................................................................151
Common causes of paper jams ............................................................................................153
Clearing paper jams ..............................................................................................................156
Jam in Tray 1 ..................................................................................................................156
Jam in Tray 2 or Tray 3 ..................................................................................................158
Jam inside the upper rear door ......................................................................................160
Jam inside the fuser area ...............................................................................................163
Jam inside the lower rear door (rear output bin) ............................................................168
Jam inside the front door ................................................................................................169
Jam in the duplexer ........................................................................................................171
Paper handling problems ......................................................................................................173
Troubleshooting information pages .......................................................................................180
Paper path test page ......................................................................................................180
Registration page ...........................................................................................................180
Event log .........................................................................................................................181
Printer response problems ....................................................................................................182
Printer control panel problems ..............................................................................................186
Color printing problems .........................................................................................................187
Incorrect printer output ..........................................................................................................189
Guidelines for printing with different fonts ......................................................................190
Software application problems ..............................................................................................191
Print quality troubleshooting ..................................................................................................192
Print quality problems associated with paper .................................................................192
Overhead transparency defects .....................................................................................192
Print quality problems associated with the environment ................................................193
viii ENWW
Print quality problems associated with paper jams ........................................................193
Print quality problems associated with toner buildup inside the printer .........................193
Print quality troubleshooting pages ................................................................................193
Calibrating the printer .....................................................................................................194
Appendix A Supplies and accessories
Spare parts and supplies availability .....................................................................................195
Ordering from the embedded Web server (for printers with network connections) ..............195
Appendix B Service and support
Hewlett-Packard limited warranty statement ........................................................................199
Print cartridge limited warranty statement ............................................................................200
Transfer unit and fuser limited warranty statement ..............................................................201
HP maintenance agreements ...............................................................................................202
On-site service agreements ............................................................................................202
Extended warranty ..........................................................................................................202
Repacking the printer ............................................................................................................203
To repack the printer ......................................................................................................203
Appendix C Printer specifications
Specifications information .....................................................................................................205
Appendix D Regulatory information
FCC regulations ....................................................................................................................209
Environmental product stewardship program .......................................................................209
Protecting the environment .............................................................................................209
Ozone production ...........................................................................................................209
Power consumption ........................................................................................................210
Paper use .......................................................................................................................210
Plastics ...........................................................................................................................210
HP LaserJet printing supplies .........................................................................................210
HP printing supplies returns and recycling program information ...................................211
Recycled paper ...............................................................................................................211
Material restrictions ........................................................................................................211
Material Safety Data Sheet (MSDS) ...............................................................................211
For more information ......................................................................................................211
Declaration of Conformities ...................................................................................................213
Safety statements .................................................................................................................216
Laser safety ....................................................................................................................216
Canadian DOC regulations .............................................................................................216
EMI statement (Korea) ...................................................................................................216
VCCI statement (Japan) .................................................................................................216
Laser statement for Finland ............................................................................................217
Appendix E Working with memory and print server cards
Printer memory ......................................................................................................................219
Printing a configuration page ..........................................................................................219
Installing memory and font DIMMs .......................................................................................220
To install memory and font DIMMs .................................................................................220
Enabling memory ............................................................................................................224
Enabling the language font DIMM ..................................................................................224
Checking DIMM installation ............................................................................................225
ENWW ix
Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer ......226
To install an HP Jetdirect print server card ....................................................................226
Glossary
Index
x ENWW
1
Printer basics
This chapter contains information on becoming familiar with the printer features. The
following topics are covered:
Quick access to printer information
Printer configurations
Printer features
Walk around
Printer software
Print media specifications
ENWW 1
Quick access to printer information
User guide links
Walk around
Replacing supplies and parts
Where to look for more information
Several references are available for use with this printer. For the HP Color LaserJet 3500
series printers, see http://www.hp.com/support/clj3500. For the HP Color LaserJet 3700
series printers, see http://www.hp.com/support/clj3700.
Setting up the printer
Getting Started Guide—Step-by-step instructions for installing and setting up the printer.
HP Jetdirect Print Server Administrator’s Guide—Instructions to configure and
troubleshoot the HP Jetdirect print server.
Accessory and Consumable Installation Guides—Step-by-step instructions, supplied with
the printer’s optional accessories and supplies, for installing the printer’s accessories and
supplies.
2 Chapter 1 Printer basics ENWW
Using the printer
User Guide—Detailed information for using and troubleshooting the printer. Available on the
CD-ROM that came with the printer.
Online Help—Information about printer options that are available from within the printer
drivers. To view a Help file, access the online Help through the printer driver.
ENWW Quick access to printer information 3
Printer configurations
Thank you for purchasing the HP Color LaserJet 3500 series printer or the HP Color LaserJet
3700 series printer. These printers are available in the configurations described below.
HP color LaserJet 3500 printer
The HP Color LaserJet 3500 printer is a four-color, laser printer that prints 12 pages per
minute (ppm) in both monochrome (black and white) and color.
Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of
various paper types and sizes or 10 envelopes and a 250-sheet paper feeder (Tray 2)
that supports various paper sizes. It supports an optional 500-sheet paper feeder (Tray
3). See
Supported paper weights and sizes for more information.
Connectivity. The printer provides a Hi-Speed USB 2.0 port for connectivity.
Memory. The printer contains 64 megabytes (MB) of synchronous dynamic random
access memory (SDRAM).
HP color LaserJet 3500n printer
The HP Color LaserJet 3500n printer includes the features of the HP Color LaserJet 3500
printer, plus an HP Jetdirect en3700 external print server for easy connectivity to
10baseT/100base-TX networks.
4 Chapter 1 Printer basics ENWW
HP color LaserJet 3700 printer
The HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 pages per
minute (ppm) in both monochrome (black and white) and color.
Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of
various paper types and sizes or 10 envelopes and a 250-sheet paper feeder (Tray 2)
that supports various paper sizes. It supports an optional 500-sheet paper feeder (Tray
3). See
Supported paper weights and sizes for more information.
Connectivity. The printer provides a USB port and a standard bidirectional parallel port
(IEEE-1284 compliant) for connectivity.
Memory. The printer contains 64 megabytes (MB) of synchronous dynamic random
access memory (SDRAM). To allow for memory expansion, the printer has three DIMM
slots that accept 64, 128, or 256 MB RAM each. This printer can support up to 448 MB of
memory.
HP color LaserJet 3700n printer
The HP Color LaserJet 3700n printer includes the features of the HP Color LaserJet 3700
printer, plus an HP Jetdirect 615n print server for easy connectivity to 10/100baseT networks.
ENWW Printer configurations 5
HP color LaserJet 3700dn printer
The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n
printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM.
HP color LaserJet 3700dtn printer
The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet
3700dn printer, plus an additional 500-sheet paper feeder (Tray 3).
6 Chapter 1 Printer basics ENWW
Printer features
This printer combines the quality and reliability of Hewlett-Packard printing with the features
listed below. For more information on the features of the HP Color LaserJet 3500 series
printer, see the Hewlett-Packard website at http://www.hp.com/support/clj3500. For more
information on the features of the HP Color LaserJet 3700 series printer, see
http://www.hp.com/support/clj3700.
Features
HP Color LaserJet 3500 series
printer
HP Color LaserJet 3700 series
printer
Performance 12 ppm (in both monochrome
and color).
If the performance of the printer
is less than this, see
Factors
affecting printer performance.
Prints on a variety of media. For
more information see Supported
paper weights and sizes.
16 ppm (in both monochrome and
color).
If the performance of the printer is
less than this, see
Factors
affecting printer performance.
Prints on a variety of media. For
more information see Supported
paper weights and sizes.
MIPS RISC 350 MHz processor
Memory 64 megabytes (MB) of
synchronous dynamic random
access memory (SDRAM).
64 megabytes (MB) of
synchronous dynamic random
access memory (SDRAM).
Can be expanded to 448 MB.
User interface Graphic display on control
panel.
Enhanced control panel help.
HP toolbox (a web application
for status and troubleshooting
information).
Windows PC and Apple
Macintosh printer drivers.
Graphic display on control panel.
Enhanced control panel help.
HP toolbox (a web application for
status and troubleshooting
information).
Windows PC and Apple Macintosh
print drivers.
Embedded Web server to access
support and order supplies
(administrator tool for network-
connected printers).
Supported printer
personalities
Not applicable. HP PCL 6.
PostScript 3 emulation.
Automatic language switching.
Storage features Not applicable Fonts and forms.
Environmental
features
PowerSave setting.
High content of recyclable
components and materials.
Energy Star qualified.
PowerSave setting.
High content of recyclable
components and materials.
Energy Star qualified.
ENWW Printer features 7
HP Color LaserJet 3500 series
printer
HP Color LaserJet 3700 series
printer
Fonts Not applicable 80 internal fonts available for both
PCL and PostScript emulation.
80 printer-matching screen fonts
in TrueType™ format available
with the software solution.
Paper handling Prints on paper from 76 by 127
mm (3 by 5 inches) up to 215 by
355 mm (8.5 by 14 inches).
Prints on paper with weights
from 60 g/m
2
to 163 g/m
2
(16 to
43 lb bond).
Prints on a wide range of media
types including glossy, heavy,
labels, film, overhead
transparencies, and envelopes.
Multiple gloss levels.
A 250-sheet paper feeder
(Tray 2) that supports letter,
legal, executive, executive (JIS),
A4, A5, B5 (JIS), B5 (ISO), and
216 by 330 mm (8.5 by 13
inches) paper sizes.
Optional 500-sheet paper feeder
that supports letter and A4
paper sizes (Tray 3). For more
information see
Supported
paper weights and sizes.
A 150-sheet, face-down, output
bin (top) and a 25-sheet, face-
up, output bin (rear).
Prints on paper from 76 by 127
mm (3 by 5 inches) up to 215 by
355 mm (8.5 by 14 inches).
Prints on paper with weights from
60 g/m
2
to 163 g/m
2
(16 to 43 lb
bond).
Prints on a wide range of media
types including glossy, heavy,
labels, film, overhead
transparencies, and envelopes.
Multiple gloss levels.
A 250-sheet paper feeder (Tray 2)
that supports letter, legal,
executive, executive (JIS), A4, A5,
B5 (JIS), B5 (ISO), and 216 by
330 mm (8.5 by 13 inches) paper
sizes.
Optional 500-sheet paper feeder
that supports letter and A4 paper
sizes; standard on the HP Color
LaserJet 3700dtn printer (Tray 3).
For more information see
Supported paper weights and
sizes.
A 150-sheet, face-down, output
bin (top) and a 25-sheet, face-up,
output bin (rear).
Automatic 2-sided printing on
HP Color LaserJet 3700dn and
3700dtn printers.
Accessories Optional 500-sheet paper feeder
that supports letter and A4
paper sizes (Tray 3).
Optional 500-sheet paper feeder
(Tray 3) that supports letter and
A4 paper sizes; standard on the
HP Color LaserJet 3700dtn printer
(Tray 3).
Dual inline memory modules
(DIMM).
Optional flash DIMM.
8 Chapter 1 Printer basics ENWW
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HP 3500, 3700 User manual

Category
Laser/LED printers
Type
User manual
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