Lenovo ThinkPad Edge 11 Owner's manual

ServiceandTroubleshootingGuide

ThinkPadEdge11²,Edge13²,Edge14²,andEdge15²

Note

Beforeusingthisinformationandtheproductitsupports,besuretoreadthefollowing:

•SafetyandWarrantyGuide

•WirelessrelatedinformationinonlineAccessHelpandAppendixC“Notices”onpage19.

•RegulatoryNotice

TheSafetyandWarrantyGuideandtheRegulatoryNoticehavebeenuploadedontheWeb

site.Torefertothem,gotohttp://www.lenovo.com/support,clickUserGuides&Manuals,

andthenfollowtheinstructionsonthescreen.

FifthEdition(November2011)

©CopyrightLenovo2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered

pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or

disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Importantsafetyinformation...............iii

Conditionsthatrequireimmediateaction............iii

Safetyguidelines....................iv

Batteries.......................v

Rechargeablebatterynotice...............vi

Lithiumcoincellbatterynotice...............vii

Electricalcurrentsafetyinformation.............viii

Lasercompliancestatement...............ix

Chapter1.Findinginformation................1

LocatingtheLenovoLimitedWarrantyinformation..........1

LenovoWebsite(http://www.lenovo.com)............1

LenovoSupportWebsite..................1

Recordingyourcomputerinformation..............1

Chapter2.Gettinghelpandservice..............3

Gettinghelpandservice..................3

GettinghelpontheWeb..................3

CallingtheCustomerSupportCenter..............3

Gettinghelparoundtheworld.................4

Frequentlyaskedquestions.................5

Worldwidetelephonelist..................5

AppendixA.LenovoLimitedWarranty............13

TypesofWarrantyService.................14

SuplementodeGarantíaparaMéxico.............16

AppendixB.CustomerReplaceableUnits(CRUs)........17

AppendixC.Notices..................19

Notices.......................19

Exportclassicationnotice................20

Electronicemissionsnotices................20

FederalCommunicationsCommissionDeclarationofConformity...20

EUWEEEStatements..................23

ChinaWEEE.....................23

Taiwanrecycleinformation.................23

UkraineRoHS.....................24

©CopyrightLenovo2011i

ENERGYSTARmodelinformation..............24

NoticeforSafetyandWarrantyinformation...........26

NoticeforRegulatoryinformation..............26

Trademarks......................26

iiServiceandTroubleshootingGuide

Importantsafetyinformation

Note:

Readimportantsafetyinformationrst.

Thisinformationcanhelpyousafelyuseyournotebookpersonalcomputer.Follow

andretainallinformationincludedwithyourcomputer.Theinformationinthis

documentdoesnotalterthetermsofyourpurchaseagreementortheLenovo

LimitedWarranty.Formoreinformation,seeChapter3,WarrantyInformationin

theSafetyandWarrantyGuide.ThelatestSafetyandWarrantyGuidehasbeen

uploadedontheWebsite.See“NoticeforSafetyandWarrantyinformation”

onpage26.

Customersafetyisimportant.Ourproductsaredevelopedtobesafeand

effective.However,personalcomputersareelectronicdevices.Powercords,

poweradapters,andotherfeaturescancreatepotentialsafetyrisksthatcanresult

inphysicalinjuryorpropertydamage,especiallyifmisused.Toreducetheserisks,

followtheinstructionsincludedwithyourproduct,observeallwarningsonthe

productandintheoperatinginstructions,andreviewtheinformationincludedin

thisdocumentcarefully.Bycarefullyfollowingtheinformationcontainedinthis

documentandprovidedwithyourproduct,youcanhelpprotectyourselffrom

hazardsandcreateasafercomputerworkenvironment.

Note:Thisinformationincludesreferencestopoweradaptersandbatteries.In

additiontonotebookcomputers,someproducts(suchasspeakersandmonitors)

shipwithexternalpoweradapters.Ifyouhavesuchaproduct,thisinformation

appliestoyourproduct.Inaddition,computerproductscontainacoin-sized

internalbatterythatprovidespowertothesystemclockevenwhenthecomputer

isunplugged,sothebatterysafetyinformationappliestoallcomputerproducts.

Conditionsthatrequireimmediateaction

Productscanbecomedamagedduetomisuseorneglect.Someproduct

damageisseriousenoughthattheproductshouldnotbeusedagainuntilit

hasbeeninspectedand,ifnecessary,repairedbyanauthorizedservicer.

Aswithanyelectronicdevice,paycloseattentiontotheproductwhenitis

turnedon.Onveryrareoccasions,youmightnoticeanodororseeapuff

ofsmokeorsparksventfromyourproduct.Oryoumighthearsoundslike

popping,crackingorhissing.Theseconditionsmightmerelymeanthatan

internalelectroniccomponenthasfailedinasafeandcontrolledmanner.Or,

theymightindicateapotentialsafetyissue.However,donottakerisksor

attempttodiagnosethesituationyourself.ContacttheCustomerSupport

Centerforfurtherguidance.ForalistofServiceandSupportphonenumbers,

seethefollowingWebsite:

©CopyrightLenovo2011iii

http://www.lenovo.com/support/phone

Frequentlyinspectyourcomputeranditscomponentsfordamageorwear

orsignsofdanger.Ifyouhaveanyquestionabouttheconditionofa

component,donotusetheproduct.ContacttheCustomerSupportCenter

ortheproductmanufacturerforinstructionsonhowtoinspecttheproduct

andhaveitrepaired,ifnecessary.

Intheunlikelyeventthatyounoticeanyofthefollowingconditions,orifyou

haveanysafetyconcernswithyourproduct,stopusingtheproductand

unplugitfromthepowersourceandtelecommunicationlinesuntilyoucan

speaktotheCustomerSupportCenterforfurtherguidance.

•Powercords,plugs,poweradapters,extensioncords,surgeprotectors,or

powersuppliesthatarecracked,broken,ordamaged.

•Signsofoverheating,smoke,sparks,orre.

•Damagetoabattery(suchascracks,dents,orcreases),dischargefroma

battery,orabuildupofforeignsubstancesonthebattery.

•Acracking,hissingorpoppingsound,orstrongodorthatcomesfromthe

product.

•Signsthatliquidhasbeenspilledoranobjecthasfallenontothecomputer

product,thepowercordorpoweradapter.

•Thecomputerproduct,powercord,orpoweradapterhasbeenexposedto

water.

•Theproducthasbeendroppedordamagedinanyway.

•Theproductdoesnotoperatenormallywhenyoufollowtheoperating

instructions.

Note:Ifyounoticetheseconditionswithaproduct(suchasanextensioncord)

thatisnotmanufacturedfororbyLenovo,stopusingthatproductuntilyou

cancontacttheproductmanufacturerforfurtherinstructions,oruntilyougeta

suitablereplacement.

Safetyguidelines

Alwaysobservethefollowingprecautionstoreducetheriskofinjuryandproperty

damage.

Formoreinformation,seeChapter1,ImportantsafetyinformationintheSafety

andWarrantyGuide.ThelatestSafetyandWarrantyGuidehasbeenuploadedon

theWebsite.See“NoticeforSafetyandWarrantyinformation”onpage26.

ivServiceandTroubleshootingGuide

Batteries

DANGER

PersonalcomputersmanufacturedbyLenovocontainacoincellbattery

toprovidepowertothesystemclock.Inaddition,manymobileproducts,

suchasnotebookcomputers,utilizearechargeablebatterypackto

providesystempowerwheninportablemode.Batteriessuppliedby

Lenovoforusewithyourproducthavebeentestedforcompatibilityand

shouldonlybereplacedwithapprovedparts.

ThissystemdoesnotsupportbatteriesthatarenotgenuineLenovo-made

orauthorized.Thesystemwillcontinuetoboot,butmaynotcharge

unauthorizedbatteries.Attention:Lenovohasnoresponsibilityfor

theperformanceorsafetyofunauthorizedbatteries,andprovidesno

warrantiesforfailuresordamagearisingoutoftheiruse.

Neverattempttoopenorserviceanybattery.Donotcrush,puncture,or

incineratebatteriesorshortcircuitthemetalcontacts.Donotexposethe

batterytowaterorotherliquids.Onlyrechargethebatterypackstrictly

accordingtoinstructionsincludedintheproductdocumentation.

Batteryabuseormishandlingcancausethebatterytooverheat,whichcan

causegassesorameto“vent”fromthebatterypackorcoincell.Ifyour

batteryisdamaged,orifyounoticeanydischargefromyourbatteryorthe

buildupofforeignmaterialsonthebatteryleads,stopusingthebattery

andobtainareplacementfromthebatterymanufacturer.

Batteriescandegradewhentheyareleftunusedforlongperiodsof

time.Forsomerechargeablebatteries(particularlyLithiumIonbatteries),

leavingabatteryunusedinadischargedstatecouldincreasetheriskofa

batteryshortcircuit,whichcouldshortenthelifeofthebatteryandcan

alsoposeasafetyhazard.DonotletrechargeableLithium-Ionbatteries

completelydischargeorstorethesebatteriesinadischargedstate.

ServiceandTroubleshootingGuidev

Rechargeablebatterynotice

DANGER

Donotattempttodisassembleormodifythebatterypack.Attemptingto

dosocancauseanexplosion,orliquidleakagefromthebatterypack.A

batterypackotherthantheonespeciedbyLenovo,oradisassembledor

modiedbatterypackisnotcoveredbythewarranty.

Iftherechargeablebatterypackisincorrectlyreplaced,thereisdanger

ofanexplosion.Thebatterypackcontainsasmallamountofharmful

substances.T oavoidpossibleinjury:

•ReplaceonlywithabatteryofthetyperecommendedbyLenovo.

•Keepthebatterypackawayfromre.

•Donotexposeittowaterorrain.

•Donotattempttodisassembleit.

•Donotshort-circuitit.

•Keepitawayfromchildren.

•Donotdropthebatterypack.

Donotputthebatterypackintrashthatisdisposedofinlandlls.When

disposingofthebattery,complywithlocalordinancesorregulations.

Thebatterypackshouldbestoredatroomtemperature,chargedto

approximately30to50%ofcapacity.Werecommendthatbatterypackbe

chargedaboutonceperyeartopreventoverdischarge.

viServiceandTroubleshootingGuide

Lithiumcoincellbatterynotice

DANGER

Dangerofexplosionifbatteryisincorrectlyreplaced.

Whenreplacingthelithiumcoincellbattery,useonlythesameoran

equivalenttypethatisrecommendedbythemanufacturer.Thebattery

containslithiumandcanexplodeifnotproperlyused,handled,ordisposed

of.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

ThefollowingstatementappliestousersinthestateofCalifornia,U.S.A.

CaliforniaPerchlorateInformation:

ProductscontainingCR(manganesedioxide)lithiumcoincellbatteries

maycontainperchlorate.

PerchlorateMaterial-specialhandlingmayapply.See

http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

ServiceandTroubleshootingGuidevii

Electricalcurrentsafetyinformation

DANGER

Electriccurrentfrompower,telephone,andcommunicationcablesis

hazardous.

Toavoidashockhazard:

•Donotuseyourcomputerduringalightningstorm.

•Donotconnectordisconnectanycablesorperforminstallation,

maintenance,orrecongurationofthisproductduringanelectrical

storm.

•Connectallpowercordstoaproperlywiredandgroundedelectrical

outlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattached

tothisproduct.

•Wheneverpossible,useonehandonlytoconnectordisconnectsignal

cables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,or

structuraldamage.

•Disconnecttheattachedpowercords,batterypack,andallthecables

beforeyouopenthedevicecovers,unlessinstructedotherwiseinthe

installationandcongurationprocedures.

•Donotuseyoucomputeruntilallinternalpartsenclosuresarefastened

intoplace.Neverusethecomputerwheninternalpartsandcircuits

areexposed.

viiiServiceandTroubleshootingGuide

DANGER

•Connectanddisconnectcablesasdescribedinthefollowing

procedureswheninstalling,moving,oropeningcoversonthisproduct

orattacheddevices.

Toconnect:

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlets.

5.TurndevicesON.

Todisconnect:

1.TurneverythingOFF.

2.First,removepowercordsfrom

outlets.

3.Removesignalcablesfrom

connectors.

4.Removeallcablesfromdevices.

Thepowercordmustbedisconnectedfromthewalloutletorreceptacle

beforeinstallingallotherelectricalcablesconnectedtothecomputer.

Thepowercordmaybereconnectedtothewalloutletorreceptacleonly

afterallotherelectricalcableshavebeenconnectedtothecomputer.

Lasercompliancestatement

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,or

transmitters)areinstalled,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproduct

couldresultinexposuretohazardouslaserradiation.Thereareno

serviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthan

thosespeciedhereinmightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaser

diode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotview

directlywithopticalinstruments,andavoiddirectexposuretothebeam.

Savetheseinstructions.

ServiceandTroubleshootingGuideix

xServiceandTroubleshootingGuide

Chapter1.Findinginformation

LocatingtheLenovoLimitedWarrantyinformation

TheLenovoLimitedWarrantyinformationisavailableat:

http://www.lenovo.com/warranty/llw_02

LenovoWebsite(http://www.lenovo.com)

TheLenovoWebsiteprovidesup-to-dateinformationandservicestohelpyou

buy,upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgrades

andaccessoriesforyourcomputer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operating

systems,applicationprograms,networksetupandconguration,andcustom

installations.

•Purchaseupgradesandextendedhardwarerepairservices.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Recordingyourcomputerinformation

Recordinginformationaboutyourcomputercanbehelpfulifyoueverneedto

haveyourcomputerserviced.Theservicetechnicianwillprobablyaskyoufor

thisinformation.

©CopyrightLenovo20111

Themachinetype,model,andserialnumberarelabeledonyourcomputer.Use

thefollowingtabletorecordthisinformation.

Productname

______________________________________________

Machinetypeandmodel

______________________________________________

Serialnumber(S/N)

______________________________________________

Dateofpurchase

______________________________________________

Youcanregisteryourcomputerbyfollowingtheinstructionsat:

http://www.lenovo.com/register

Youwillreceivethefollowingbenetsafterregisteringyourcomputer:

•Fasterservicewhenyoucallforhelp

•Automaticnoticationoffreesoftwareandspecialpromotionaloffers

2ServiceandTroubleshootingGuide

Chapter2.Gettinghelpandservice

Gettinghelpandservice

Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformation

aboutThinkPadnotebookcomputers,youwillndawidevarietyofsources

availablefromLenovotoassistyou.Thissectioncontainsinformationabout

wheretogoforadditionalinformationaboutThinkPadnotebookcomputers,what

todoifyouexperienceaproblemwithyourcomputer,andwhomtocallfor

serviceshoulditbenecessary.

Microsoft

ServicePacksarethelatestsoftwaresourceforWindowsproduct

updates.TheyareavailableviaWebdownload(connectionchargesmayapply)

orviaadisc.Formorespecicinformationandlinks,pleasegototheMicrosoft

Websiteathttp://www.microsoft.com.LenovooffersUpandRunningtechnical

assistancewithinstallationof,orquestionsrelatedto,ServicePacksforyour

Lenovo-preinstalledMicrosoftWindowsproduct.Forinformation,pleasecontact

theCustomerSupportCenteratthephonenumber(s)listedin“Worldwide

telephonelist”onpage5.Somefeesmightapply.

GettinghelpontheWeb

YoucanndsupportinformationforyourThinkPadnotebookcomputerat

http://www.lenovo.com/support.ResearchthisWebsitetolearnhowtosolve

problems,ndnewwaystouseyourcomputer,andlearnaboutoptionsthatcan

makeworkingwithyourThinkPadnotebookcomputereveneasier.

CallingtheCustomerSupportCenter

Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,during

thewarrantyperiod,youcangethelpandinformationbytelephonethrough

theCustomerSupportCenter.Thefollowingservicesareavailableduringthe

warrantyperiod:

•Problemdetermination-Trainedpersonnelareavailabletoassistyouwith

determiningifyouhaveahardwareproblemanddecidingwhatactionis

necessarytoxtheproblem.

•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovo

hardwareunderwarranty,trainedservicepersonnelareavailabletoprovide

theapplicablelevelofservice.

•Engineeringchangemanagement-Occasionally,theremightbechanges

thatarerequiredafteraproducthasbeensold.Lenovooryourreseller,if

authorizedbyLenovo,willmakeselectedEngineeringChanges(ECs)available

thatapplytoyourhardware.

©CopyrightLenovo20113

Thefollowingitemsarenotcovered:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoor

nonwarrantedparts

Note:Allwarrantedpartscontaina7-characteridenticationintheformat

FRUXXXXXXX.

•Identicationofsoftwareproblemsources

•CongurationofBIOSaspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

Todetermineifyourmachineisinwarrantyandwhenthewarrantyexpires,goto

http://www.lenovo.com/support,andclickWarranty,thenfollowtheinstructions

onthescreen.

ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyour

Lenovohardwareproduct,seeChapter3,“Warrantyinformation”intheSafetyand

WarrantyGuide.

Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnical

assistancerepresentativeneedstohelpyouresolveacomputerproblem.Please

ensurethatyouhavedownloadedthemostcurrentdriversandsystemupdates,

rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfor

technicalassistance,pleasehavethefollowinginformationavailable:

•MachineTypeandModel

•Serialnumbersofyourcomputer,monitor,andothercomponents,oryour

proofofpurchase

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformationforyoursystem

ThetelephonenumbersforyourCustomerSupportCenterlocationarelocatedin

the“Worldwidetelephonelist”onpage5

sectionofthisguide.

Note:Telephonenumbersaresubjecttochangewithoutnotice.Forthelatest

listofCustomerSupportCentertelephonenumbersandhoursofoperation,visit

theSupportWebsiteathttp://www.lenovo.com/support/phone.Ifthenumber

foryourcountryorregionisnotlisted,contactyourLenovoresellerorLenovo

marketingrepresentative.

Gettinghelparoundtheworld

IfyoutravelwithyourcomputerorrelocateittoacountrywhereyourThinkPad

machinetypeissold,yourcomputermightbeeligibleforInternationalWarranty

4ServiceandTroubleshootingGuide

Service,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughout

thewarrantyperiod.Servicewillbeperformedbyserviceprovidersauthorized

toperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot

beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough

themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided

intheservicingcountry.Servicecentersincertaincountriesmightnotbeable

toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand

restrictionsmightapplyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarranty

Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto

http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson

thescreen.

Frequentlyaskedquestions

Toensurethatyoureceivethebestperformancefromyourcomputer,browse

thefollowingWebpagetondinformationsuchasaidsfortroubleshootingand

answerstofrequentlyaskedquestions:

http://www.lenovo.com/support/faq

Worldwidetelephonelist

Phonenumbersaresubjecttochangewithoutnotice.Forthemostcurrentphone

numbers,gotohttp://www.lenovo.com/support/phone.

CountryorregionTelephonenumber

Africa

Africa:+44(0)1475-555-055

SouthAfrica:+27-11-3028888,0800110756and

+27-11-3027252

CentralAfrica:ContactthenearestLenovoBusiness

Partner

Algeria

+33673481739(French,English)

Argentina

0800-666-0011(Spanish)

Australia

131-426(English)

Austria01-24592-5901

43-810-100654(Warrantyserviceandsupport)

(German)

BahrainKanooIT:0097317711722

BahrainBusinessMachineLLC:0097317584302

Chapter2.Gettinghelpandservice5

CountryorregionTelephonenumber

Belgium02-210-9820

+32(0)23393611(Warrantyserviceandsupport)

(Dutch)

02-210-9800

(French)

Bolivia

0800-10-0189(Spanish)

Brazil

CallsmadefromwithintheSaoPauloregion:

(11)3889-8986

CallsmadefromoutsidetheSaoPauloregion:

0800-701-4815

(BrazilianPortuguese)

Brunei801-1041

(English,BahasaMelayu)

Canada

1-800-565-3344

(English,French)

Caribbean(Bermuda,Jamaica,

Tortola)

1-8004267378(English)

Chile800-361-213or188-800-442-488(Tollfree)

(Spanish)

ChinaTechnicalSupportLine

800-990-8888

86-10-58851110

(Mandarin)

China(HongKongS.A.R.)ThinkPad(Technicalenquiryhotline):2516-3939

ThinkPadServiceCenter:3140-2788

(Cantonese,English,Mandarin)

China(MacauS.A.R.)ThinkPad(Technicalenquiryhotline):0800-839

ThinkPadServiceCenter:2871-5399

(Cantonese,English,Mandarin)

Colombia1-800-912-3021(Spanish)

CostaRica0-800-011-1029(Spanish)

Croatia

0800-0426

Cyprus

+357-22-841100

CzechRepublic

+420-2-7213-1316

Denmark4520-8200

7010-5150(Warrantyserviceandsupport)

(Danish)

DominicanRepublic

1-866-434-2080(Spanish)

Ecuador

1-800-426911(Spanish)

6ServiceandTroubleshootingGuide

CountryorregionTelephonenumber

Egypt

202-25948500(English,Arabic)

ElSalvador800-6264(Spanish)

Estonia+3726600800

+3726776793

Finland09-459-6960

+358-800-1-4260(Warrantyserviceandsupport)

(Finnish)

France0238-557-450

Hardware:0810-631-213(Warrantyserviceand

support)

Software:0810-631-020(Warrantyserviceand

support)

(French)

Germany

07032-15-49201

01805-004618(Warrantyserviceandsupport)

(German)

Greece

+30-210-680-1700

Guatemala1800-624-0051(Spanish)

HondurasTegucigalpa:232-4222

SanPedroSula:552-2234

(Spanish)

Hungary+3613825716

+3613825720

(English,Hungarian)

India1800-425-2666or+91-80-2535-9183

(English)

Indonesia0215238823

001-803-606-282(Localnumberonly)

+60383156859(DID)

(English,BahasaIndonesia)

Ireland01-815-9202

01-881-1444(Warrantyserviceandsupport)

(English)

Israel

GivatShmuelServiceCenter:+972-3-531-3900

(Hebrew,English)

Italy02-7031-6101

+39-800-820094(Warrantyserviceandsupport)

(Italian)

Chapter2.Gettinghelpandservice7

CountryorregionTelephonenumber

ThinkPadbatteryrecall:0120-277-874

PCProductsTollFree:0120-20-5550/5555

ForInternational:+81-46-266-4716

Note:Theabovenumberswillbeansweredwith

aJapaneselanguagevoiceprompt.Fortelephone

supportinEnglish,pleasewaitfortheJapanese

voiceprompttoend,andanoperatorwillanswer.

Pleaseaskfor“Englishsupportplease,”andyourcall

willbetransferredtoanEnglishspeakingoperator.

Japan

PCSoftware0120-558-695

Overseascalls:+81-44-200-8666

(Japanese)

Jordan

JordanBusinessSystems:0096265000999(ext.

713/127)

GeneralComputer&Electronic(GCE):009626551

3879

Korea

1588-6782(Korean)

Kuwait

EasaHussainAlYousi:0096522445280

AM.KHORAFI:00965220011001127

KhoraBusinessMachines(KBM):0096522594611

DiyarUnitedCompany:009654378383

RedingtonKuwait:0096524333203,25456250/

25456251

Latvia+3717070360

Lebanon

Quantech:009611999500

ComputerBusinessMachine(CBM):009611680

180

ElHacebS.A.L:009611771300

Lithuania+37052786600

Libya

+33673481739(French,English)

Luxembourg

+32(0)23393611

+3522989775063

(French)

Malaysia

1800-88-1889(Localnumberonly)

+60383156855(DID)

(English,BahasaMelayu)

Malta+35621445566

Mexico

001-866-434-2080(Spanish)

MiddleEast

+44(0)1475-555-055

8ServiceandTroubleshootingGuide

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Lenovo ThinkPad Edge 11 Owner's manual

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