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SafetyandWarrantyGuide
ThinkPadX1andX1Hybrid
Note
Beforeusingthisinformationandtheproductsitsupports,besuretoreadandunderstand
thefollowing:
•“Importantsafetyinformation”onpageiii
•“WirelessWANandLANregulatoryinformation”onpage27
•RegulatoryNotice
•WirelessrelatedinformationintheUserGuide
TheRegulatoryNoticeandUserGuideareavailableontheLenovoSupportWebsite.To
obtainaPDFversionofthem,gotohttp://www.lenovo.com/support,clickUserGuides&
Manuals,andthenfollowtheinstructionsonthescreen.
FourthEdition(November2011)
©CopyrightLenovo2011.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered
pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or
disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Contents
Importantsafetyinformation...............iii
Conditionsthatrequireimmediateaction............iii
Safetyguidelines....................iv
Hazardousmovingpartsstatement..............v
Lithiumcoincellbatterynotice................v
Noticeforbuiltinrechargeablebatteries...........vi
Noticeforoptionalexternalslicerechargeablebatterypack.....vi
Powersupplystatement.................vi
Electricalcurrentsafetyinformation.............vii
Productswithtelevisiontuneroptionsinstalled..........vii
NotetoCATVsysteminstaller...............viii
Exampleofantennagrounding..............viii
Usingheadphonesorearphones...............ix
Datasafety.......................x
Additionalsafetyinformation.................x
Chapter1.Findinginformation................1
UserGuide.......................1
LocatingtheLenovoLimitedWarrantyinformation..........1
LenovoWebsite(http://www.lenovo.com)............1
LenovoSupportWebsite..................2
Recordingyourcomputerinformation..............2
Chapter2.Gettinghelpandservice..............3
GettingMicrosoftServicePacks................3
GettinghelpontheWeb..................3
CallingtheCustomerSupportCenter..............3
Gettinghelparoundtheworld.................4
Frequentlyaskedquestions.................5
LenovoproductserviceinformationforTaiwan...........5
Worldwidetelephonelist..................5
AppendixA.LenovoLimitedWarranty............13
Part1-GeneralTerms..................13
Part2-Country-specicTerms...............17
Part3-WarrantyServiceInformation.............20
SuplementodeGarantíaparaMéxico.............23
©CopyrightLenovo2011i
AppendixB.CustomerReplaceableUnits...........25
AppendixC.Regulatoryinformation.............27
WirelessWANandLANregulatoryinformation..........27
Electronicemissionsnotices................27
AppendixD.WEEEandrecyclingstatements..........29
ChinaWEEEstatement..................29
Japanrecyclingstatements................29
BatteryrecyclinginformationforTaiwan............30
AppendixE.Notices..................31
Powercordnotice...................31
PolyvinylChloride(PVC)cableandcordnotice..........31
Chinasubstancedisclosuretable..............32
Turkishstatementofcompliance...............32
UkraineRoHS.....................33
ENERGYSTARmodelinformation..............33
Televisionoutputnotice..................35
Trademarks......................35
iiSafetyandWarrantyGuide
Importantsafetyinformation
Note:Readtheimportantsafetyinformationrst.
Thisinformationcanhelpyousafelyuseyourpersonalnotebookcomputer.Follow
andretainallinformationincludedwithyourcomputer.Theinformationinthis
documentdoesnotalterthetermsofyourpurchaseagreementortheLenovo
®
LimitedWarranty.Formoreinformation,refertoyourproductwarranty.Specic
termsforyourcountryareavailablein“Part3-WarrantyServiceInformation”on
page20.YoucanviewtheLenovoLimitedWarrantyduringinitialsetupofyour
notebookandalsoontheLenovoWebsite:http://www.lenovo.com/warranty.
Customersafetyisimportant.Ourproductsaredevelopedtobesafeand
effective.However,personalcomputersareelectronicdevices.Powercords,
poweradapters,andotherfeaturescancreatepotentialsafetyrisksthatcanresult
inphysicalinjuryorpropertydamage,especiallyifmisused.Toreducetheserisks,
followtheinstructionsincludedwithyourproduct,observeallwarningsonthe
productandintheoperatinginstructions,andreviewtheinformationincludedin
thisdocumentcarefully.Bycarefullyfollowingtheinformationcontainedinthis
documentandprovidedwithyourproduct,youcanhelpprotectyourselffrom
hazardsandcreateasafercomputerworkenvironment.
Note:Thisinformationincludesreferencestopoweradaptersandbatteries.In
additiontonotebookcomputers,someproducts(suchasspeakersandmonitors)
shipwithexternalpoweradapters.Ifyouhavesuchaproduct,thisinformation
appliestoyourproduct.Inaddition,computerproductscontainacoin-sized
internalbatterythatprovidespowertothesystemclockevenwhenthecomputer
isunplugged,sothebatterysafetyinformationappliestoallcomputerproducts.
Conditionsthatrequireimmediateaction
Productscanbecomedamagedduetomisuseorneglect.Someproduct
damageisseriousenoughthattheproductshouldnotbeusedagainuntilit
hasbeeninspectedand,ifnecessary,repairedbyanauthorizedservicer.
Aswithanyelectronicdevice,paycloseattentiontotheproductwhenitis
turnedon.Onveryrareoccasions,youmightnoticeanodororseeapuff
ofsmokeorsparksventfromyourproduct.Oryoumighthearsoundslike
popping,crackingorhissing.Theseconditionsmightmerelymeanthatan
internalelectroniccomponenthasfailedinasafeandcontrolledmanner.Or,
theymightindicateapotentialsafetyissue.However,donottakerisksor
attempttodiagnosethesituationyourself.ContacttheCustomerSupport
Centerforfurtherguidance.ForalistofServiceandSupportphonenumbers,
refertotheCustomerSupportPhoneListthatwasincludedwiththeproduct
orseethefollowingWebsite:
©CopyrightLenovo2011iii
http://www.lenovo.com/support/phone
Frequentlyinspectyourcomputeranditscomponentsfordamageorwear
orsignsofdanger.Ifyouhaveanyquestionabouttheconditionofa
component,donotusetheproduct.ContacttheCustomerSupportCenter
ortheproductmanufacturerforinstructionsonhowtoinspecttheproduct
andhaveitrepaired,ifnecessary.
Intheunlikelyeventthatyounoticeanyofthefollowingconditions,orifyou
haveanysafetyconcernswithyourproduct,stopusingtheproductand
unplugitfromthepowersourceandtelecommunicationlinesuntilyoucan
speaktotheCustomerSupportCenterforfurtherguidance.
•Powercords,plugs,poweradapters,extensioncords,surgeprotectors,or
powersuppliesthatarecracked,broken,ordamaged.
•Signsofoverheating,smoke,sparks,orre.
•Damagetoabattery(suchascracks,dents,orcreases),dischargefroma
battery,orabuildupofforeignsubstancesonthebattery.
•Acracking,hissingorpoppingsound,orstrongodorthatcomesfromthe
product.
•Signsthatliquidhasbeenspilledoranobjecthasfallenontothecomputer
product,thepowercordorpoweradapter.
•Thecomputerproduct,powercord,orpoweradapterhasbeenexposedto
water.
•Theproducthasbeendroppedordamagedinanyway.
•Theproductdoesnotoperatenormallywhenyoufollowtheoperating
instructions.
Note:Ifyounoticetheseconditionswithaproduct(suchasanextensioncord)
thatisnotmanufacturedfororbyLenovo,stopusingthatproductuntilyou
cancontacttheproductmanufacturerforfurtherinstructions,oruntilyougeta
suitablereplacement.
Safetyguidelines
Thissectioncontainstherequiredsafetyguidelines.Morecomprehensivesafety
informationisincludedintheUserGuideforthisproduct.Alwaysobservethe
followingprecautionstoreducetheriskofinjuryandpropertydamage.
ivSafetyandWarrantyGuide
Hazardousmovingpartsstatement
CAUTION:
Hazardousmovingparts.Keepngersandotherbodypartsaway.
Lithiumcoincellbatterynotice
DANGER
Dangerofexplosionifbatteryisincorrectlyreplaced.
Whenreplacingthelithiumcoincellbattery,useonlythesameoran
equivalenttypethatisrecommendedbythemanufacturer.Thebattery
containslithiumandcanexplodeifnotproperlyused,handled,ordisposed
of.
Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
ThefollowingstatementappliestousersinthestateofCalifornia,U.S.A.
CaliforniaPerchlorateInformation:
ProductscontainingCR(manganesedioxide)lithiumcoincellbatteries
maycontainperchlorate.
PerchlorateMaterial-specialhandlingmayapply,See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate
SafetyandWarrantyGuidev
Noticeforbuiltinrechargeablebatteries
DANGER
Donotattempttoreplacetheinternalrechargeablelithiumionbatteries.
PleasecontactLenovoSupportforfactoryreplacement.
Noticeforoptionalexternalslicerechargeablebatterypack
DANGER
Donotattempttodisassembleormodifytheoptionalslicebatterypack.
Attemptingtodosocancauseanexplosion,orliquidleakagefromthe
batterypack.AbatterypackotherthantheonespeciedbyLenovo,ora
disassembledormodiedbatterypackisnotcoveredbythewarranty.
Iftherechargeableslicebatterypackisincorrectlyreplaced,thereis
dangerofanexplosion.Thebatterypackcontainsasmallamountof
harmfulsubstances.T oavoidpossibleinjury:
•ReplaceonlywithabatteryofthetyperecommendedbyLenovo.
•Keepthebatterypackawayfromre.
•Donotexposeittowaterorrain.
•Donotattempttodisassembleit.
•Donotshort-circuitit.
•Keepitawayfromchildren.
•Donotdropthebatterypack.
Donotputtheslicebatterypackintrashthatisdisposedofinlandlls.
Whendisposingofthebattery,complywithlocalordinancesorregulations.
Theslicebatterypackshouldbestoredatroomtemperature,chargedto
approximately30to50%ofcapacity.Werecommendthatbatterypackbe
chargedaboutonceperyeartopreventoverdischarge.
Powersupplystatement
DANGER
Neverremovethecoveronapowersupplyoranypartthathasthe
followinglabelattached.
viSafetyandWarrantyGuide
Electricalcurrentsafetyinformation
DANGER
Electriccurrentfrompower,telephone,andcommunicationcablesis
hazardous.
DANGER
Connectanddisconnectcablesasdescribedinthefollowingprocedures
wheninstalling,moving,oropeningcoversonthisproductorattached
devices.
Toconnect:
1.TurneverythingOFF .
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlets.
5.TurndevicesON.
Todisconnect:
1.TurneverythingOFF .
2.First,removepowercordsfrom
outlets.
3.Removesignalcablesfrom
connectors.
4.Removeallcablesfromdevices.
Thepowercordmustbedisconnectedfromthewalloutletorreceptacle
beforeinstallingallotherelectricalcablesconnectedtothecomputer.
Thepowercordmaybereconnectedtothewalloutletorreceptacleonly
afterallotherelectricalcableshavebeenconnectedtothecomputer.
Productswithtelevisiontuneroptionsinstalled
Thenoticebelowappliestoproductscontainingtelevision(TV)tunerdevicesthat
connecttoexternalantennasortocable/CATVsystems,orboth,andthatare
intendedtobeinstalledinNorthAmerica.Usersandinstallersinothercountries
shouldfollowlocalcodesandordinanceswheninstallingappliancesthatconnect
toexternalantennasandcable/CATVsystems.Iflocalcodesarenotapplicable,it
isrecommendedthatusers/installersfollowguidelinessimilartothosethatfollow.
SafetyandWarrantyGuidevii
NotetoCATVsysteminstaller
ThisreminderisprovidedtocalltheCATVsysteminstaller'sattentiontoArticle
820-40oftheNationalElectricalCode(NEC)thatprovidesguidelinesforproper
groundingand,inparticular,speciesthatthecablegroundshallbeconnectedto
thegroundingsystemofthebuilding,ascloseaspossibletothepointofcable
entryaspractical.
Exampleofantennagrounding
Propergroundingforthecable
1
Groundclamp
5
Powerservicegroundingelectrode
system(NECArticle250,PartH)
2
Antennalead-inwire
6
Groundclamps
3
Antennadischargeunit(NEC
Section810-20)
7
Electronicserviceequipment
4
Groundingconductors(NEC
Section810-21)
Figure1.Propergroundingforthecable
viiiSafetyandWarrantyGuide
Thefollowingnoticeappliestoallcountriesandregions:
DANGER
Outdoorantenna
grounding
Ifanoutsideantennaorcablesystemisconnected
totheequipment,besuretheantennaorcable
systemisgroundedastoprovidesomeprotection
againstvoltagesurgesandbuilt-upstaticcharges.
LightningForaddedprotectionforthisequipmentduringa
lightningstorm,orwhenitisleftunattendedand
unusedforlongperiodsoftime,unplugitfromthe
walloutletanddisconnecttheantennaorcable
system.Thiswillpreventdamagetothevideo
productduetolightningandpowerlinesurges.
PowerlinesAnoutsideantennasystemshouldnotbelocated
inthevicinityofoverheadpowerlinesorwhereit
canfallintosuchpowerlinesorcircuits.When
installinganoutsideantennasystem,extremecare
shouldbetakentokeepfromtouchingsuchpower
linesorcircuits,ascontactwiththemmaybefatal.
Usingheadphonesorearphones
Ifyourcomputerhasbothaheadphoneconnectorandanaudioline-out
connector,alwaysusetheheadphoneconnectorforheadphones(alsocalleda
headset)orearphones.
CAUTION:
Excessivesoundpressurefromearphonesandheadphonescancause
hearingloss.Adjustmentoftheequalizertomaximumincreasesthe
earphoneandheadphoneoutputvoltageandthesoundpressurelevel.
Therefore,toprotectyourhearing,adjusttheequalizertoanappropriate
level.
Excessiveuseofheadphonesorearphonesforalongperiodoftimeathigh
volumecanbedangerousiftheoutputoftheheadphoneorearphoneconnectors
donotcomplywithspecicationsofEN50332-2.Theheadphoneoutput
connectorofyourcomputercomplieswithEN50332-2Subclause7.This
specicationlimitsthecomputer’smaximumwidebandtrueRMSoutputvoltage
to150mV.Tohelpprotectagainsthearingloss,ensurethattheheadphonesor
earphonesyouusealsocomplywithEN50332-2(Clause7Limits)forawideband
characteristicvoltageof75mV.UsingheadphonesthatdonotcomplywithEN
50332-2canbedangerousduetoexcessivesoundpressurelevels.
IfyourLenovocomputercamewithheadphonesorearphonesinthepackage,
asaset,thecombinationoftheheadphonesorearphonesandthecomputer
SafetyandWarrantyGuideix
alreadycomplieswiththespecicationsofEN50332-1.Ifdifferentheadphones
orearphonesareused,ensurethattheycomplywithEN50332-1(Clause6.5
LimitationValues).UsingheadphonesthatdonotcomplywithEN50332-1canbe
dangerousduetoexcessivesoundpressurelevels.
Datasafety
Donotdeleteunknownlesorchangethenameoflesordirectoriesthatwere
notcreatedbyyou;otherwise,yourcomputersoftwaremightfailtowork.
Beawarethataccessingnetworkresourcescanleaveyourcomputervulnerable
tocomputerviruses,hackers,spyware,andothermaliciousactivitiesthatmight
damageyourcomputer,software,ordata.Itisyourresponsibilitytoensurethat
youhaveadequateprotectionintheformofrewalls,antivirussoftware,and
anti-spywaresoftwareandkeepthissoftwareuptodate.
Additionalsafetyinformation
DANGER
Plasticbagscanbedangerous.Keepplasticbagsawayfrombabiesand
childrentoavoiddangerofsuffocation.
xSafetyandWarrantyGuide
Chapter1.Findinginformation
Thistopicprovidesinformationaboutyourproduct.Theinformationcanalsobe
foundonthecomputer,ontheLenovoWebsite,andinthebox.
UserGuide
ThisSafetyandWarrantyGuideincludestheminimalrequiredsafetystatements
forshippingtheproduct.RefertotheUserGuideforthisproducttoreadthe
comprehensivesafetyandemissionsstatementsandexplanations.
TheUserGuideisavailableontheLenovoSupportWebsite
http://www.lenovo.com/support,andalsoyoucanstartitonyourcomputer.
Tostartthisprogram,dothefollowing:
FowWindows
®
7:
1.ClickStart➙HelpandSupport.TheWindowsHelpandSupportwindow
opens.
2.ClickLenoveUserGuide.
3.IntheLenovoUserGuidewindow,clickthelinkforyourmodelandtheUser
Guidewillopen.
FowWindowsXP:
1.ClickStart➙AllPrograms➙ThinkVantage➙LenovoUserGuide.
2.IntheLenovoUserGuidewindow,clickthelinkforyourmodelandtheUser
Guidewillopen.
LocatingtheLenovoLimitedWarrantyinformation
TheLenovoLimitedWarrantyinformationisavailableat:
http:/www.lenovo.com/warranty/llw_02
LenovoWebsite(http://www.lenovo.com)
TheLenovoWebsiteprovidesup-to-dateinformationandservicestohelpyou
buy,upgrade,andmaintainyourcomputer.Youalsocandothefollowing:
•Shopfordesktopandnotebookcomputers,monitors,projectors,upgrades
andaccessoriesforyourcomputer,andspecialoffers.
•Purchaseadditionalservices,suchassupportforhardware,operating
systems,applicationprograms,networksetupandconguration,andcustom
installations.
•Purchaseupgradesandextendedhardwarerepairservices.
©CopyrightLenovo20111
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
Recordingyourcomputerinformation
Recordinginformationaboutyourcomputercanbehelpfulifyoueverneedto
haveyourcomputerserviced.Theservicetechnicianwillprobablyaskyoufor
thisinformation.
Themachinetype,model,andserialnumberarelabeledonyourcomputer.Use
thefollowingtabletorecordthisinformation.
Productname
______________________________________________
Machinetypeandmodel
______________________________________________
Serialnumber(S/N)
______________________________________________
Dateofpurchase
______________________________________________
Youcanregisteryourcomputerbyfollowingtheinstructionsat:
http://www.lenovo.com/register
Youwillreceivethefollowingbenetsafterregisteringyourcomputer:
•Fasterservicewhenyoucallforhelp
•Automaticnoticationoffreesoftwareandspecialpromotionaloffers
2SafetyandWarrantyGuide
Chapter2.Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformation
aboutThinkPad
®
notebookcomputers,youwillndawidevarietyofsources
availablefromLenovotoassistyou.Thistopiccontainsinformationaboutwhere
togoforadditionalinformationaboutThinkPadnotebookcomputers,whattodo
ifyouexperienceaproblemwithyourcomputer,andwhomtocallforservice
shoulditbenecessary.
GettingMicrosoftServicePacks
Microsoft
®
ServicePacksarethelatestsoftwaresourceforWindowsproduct
updates.TheyareavailableviaWebdownload(connectionchargesmayapply)
orviaadisc.Formorespecicinformationandlinks,pleasegototheMicrosoft
Websiteathttp://www.microsoft.com.LenovooffersUpandRunningtechnical
assistancewithinstallationof,orquestionsrelatedto,ServicePacksforyour
Lenovo-preinstalledMicrosoftWindowsproduct.Forinformation,pleasecontact
theCustomerSupportCenteratthephonenumber(s)listedin“Worldwide
telephonelist”onpage5
.Somefeesmightapply.
GettinghelpontheWeb
YoucanndsupportinformationforyourThinkPadnotebookcomputerat
http://www.lenovo.com/support.ResearchthisWebsitetolearnhowtosolve
problems,ndnewwaystouseyourcomputer,andlearnaboutoptionsthatcan
makeworkingwithyourThinkPadnotebookcomputereveneasier.
CallingtheCustomerSupportCenter
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,during
thewarrantyperiod,youcangethelpandinformationbytelephonethrough
theCustomerSupportCenter.Thefollowingservicesareavailableduringthe
warrantyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwith
determiningifyouhaveahardwareproblemanddecidingwhatactionis
necessarytoxtheproblem.
•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovo
hardwareunderwarranty,trainedservicepersonnelareavailabletoprovide
theapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechanges
thatarerequiredafteraproducthasbeensold.Lenovooryourreseller,if
authorizedbyLenovo,willmakeselectedEngineeringChanges(ECs)that
applytoyourhardwareavailable.
Thefollowingitemsarenotcovered:
©CopyrightLenovo20113
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoor
nonwarrantedparts
Note:Allwarrantedpartscontaina7-characteridenticationintheformat
FRUXXXXXXX.
•Identicationofsoftwareproblemsources
•CongurationofUEFIBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Todetermineifyourmachineisinwarrantyandwhenthewarrantyexpires,goto
http://www.lenovo.com/support,andclickWarranty,thenfollowtheinstructions
onthescreen.
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyour
Lenovohardwareproduct,see“Part3-WarrantyServiceInformation”onpage20
.
Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnical
assistancerepresentativeneedstohelpyouresolveacomputerproblem.Please
ensurethatyouhavedownloadedthemostcurrentdriversandsystemupdates,
rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfor
technicalassistance,pleasehavethefollowinginformationavailable:
•MachineTypeandModel
•Serialnumbersofyourcomputer,monitor,andothercomponents,oryour
proofofpurchase
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformationforyoursystem
ThetelephonenumbersforyourCustomerSupportCenterlocationarelocatedin
“Worldwidetelephonelist”onpage5
.
Note:Telephonenumbersaresubjecttochangewithoutnotice.Forthelatest
listofCustomerSupportCentertelephonenumbersandhoursofoperation,visit
theSupportWebsiteathttp://www.lenovo.com/support/phone.Ifthenumber
foryourcountryorregionisnotlisted,contactyourLenovoresellerorLenovo
marketingrepresentative.
Gettinghelparoundtheworld
IfyoutravelwithyourcomputerorrelocateittoacountrywhereyourThinkPad
machinetypeissold,yourcomputermightbeeligibleforInternationalWarranty
Service,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughout
4SafetyandWarrantyGuide
thewarrantyperiod.Servicewillbeperformedbyserviceprovidersauthorized
toperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot
beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough
themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided
intheservicingcountry.Servicecentersincertaincountriesmightnotbeable
toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand
restrictionsmightapplyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarranty
Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto
http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson
thescreen.
Frequentlyaskedquestions
Toensurethatyoureceivethebestperformancefromyourcomputer,browse
thefollowingWebpagetondinformationsuchasaidsfortroubleshootingand
answerstofrequentlyaskedquestions:
http://www.lenovo.com/support/faq
LenovoproductserviceinformationforTaiwan
0800-666-975
Worldwidetelephonelist
Phonenumbersaresubjecttochangewithoutnotice.Forthemostcurrentphone
numbers,gotohttp://www.lenovo.com/support/phone.
CountryorregionTelephonenumber
Africa
Africa:+44(0)1475-555-055
SouthAfrica:+27-11-3028888,0800110756and
+27-11-3027252
CentralAfrica:ContactthenearestLenovoBusiness
Partner
Algeria
+33673481739(French,English)
Argentina
0800-666-0011(Spanish)
Australia
131-426(English)
Chapter2.Gettinghelpandservice5
CountryorregionTelephonenumber
Austria01-24592-5901
43-810-100654(Warrantyserviceandsupport)
(German)
BahrainKanooIT:0097317711722
BahrainBusinessMachineLLC:0097317584302
Belgium02-210-9820
+32(0)23393611(Warrantyserviceandsupport)
(Dutch)
02-210-9800
02-225-3611(Warrantyserviceandsupport)
(French)
Bolivia
0800-10-0189(Spanish)
Brazil
CallsmadefromwithintheSaoPauloregion:
(11)3889-8986
CallsmadefromoutsidetheSaoPauloregion:
0800-701-4815
(BrazilianPortuguese)
Brunei801-1041
(English,BahasaMelayu)
Canada
1-800-565-3344
(English,French)
Caribbean(Bermuda,Jamaica,
Tortola)
1-8004267378(English)
Chile800-361-213or188-800-442-488(Tollfree)
(Spanish)
ChinaTechnicalSupportLine
800-990-8888
86-10-58851110
(Mandarin)
China(HongKongS.A.R.)ThinkPad(Technicalenquiryhotline):2516-3939
ThinkPadServiceCenter:3140-2788
(Cantonese,English,Mandarin)
China(MacauS.A.R.)ThinkPad(Technicalenquiryhotline):0800-839
ThinkPadServiceCenter:2871-5399
(Cantonese,English,Mandarin)
Colombia1-800-912-3021(Spanish)
CostaRica0-800-011-1029(Spanish)
Croatia
0800-0426
Cyprus
+357-22-841100
CzechRepublic
+420-2-7213-1316
6SafetyandWarrantyGuide
CountryorregionTelephonenumber
Denmark4520-8200
7010-5150(Warrantyserviceandsupport)
(Danish)
DominicanRepublic
1-866-434-2080(Spanish)
Ecuador
1-800-426911(Spanish)
Egypt
202-25948500(English,Arabic)
ElSalvador800-6264(Spanish)
Estonia+3726600800
+3726776793
Finland09-459-6960
+358-800-1-4260(Warrantyserviceandsupport)
(Finnish)
France0238-557-450
Hardware:0810-631-213(Warrantyserviceand
support)
Software:0810-631-020(Warrantyserviceand
support)
(French)
Germany
07032-15-49201
01805-004618(Warrantyserviceandsupport)
(German)
Greece
+30-210-680-1700
Guatemala1800-624-0051(Spanish)
HondurasTegucigalpa:232-4222
SanPedroSula:552-2234
(Spanish)
Hungary+3613825716
+3613825720
(English,Hungarian)
India1800-425-2666or+91-80-2535-9183
(English)
Indonesia0215238823
001-803-606-282(Localnumberonly)
+60383156859(DID)
(English,BahasaIndonesia)
Ireland01-815-9202
01-881-1444(Warrantyserviceandsupport)
(English)
Israel
GivatShmuelServiceCenter:+972-3-531-3900
(Hebrew,English)
Chapter2.Gettinghelpandservice7
CountryorregionTelephonenumber
Italy02-7031-6101
+39-800-820094(Warrantyserviceandsupport)
(Italian)
ThinkPadbatteryrecall:0120-277-874
PCProductsT ollFree:0120-20-5550/5555
ForInternational:+81-46-266-4716
Note:Theabovenumberswillbeansweredwith
aJapaneselanguagevoiceprompt.Fortelephone
supportinEnglish,pleasewaitfortheJapanese
voiceprompttoend,andanoperatorwillanswer.
Pleaseaskfor“Englishsupportplease,”andyourcall
willbetransferredtoanEnglishspeakingoperator.
Japan
PCSoftware0120-558-695
Overseascalls:+81-44-200-8666
(Japanese)
Jordan
JordanBusinessSystems:0096265000999(ext.
713/127)
GeneralComputer&Electronic(GCE):009626551
3879
Korea
1588-6782(Korean)
Kuwait
EasaHussainAlYousi:0096522445280
AM.KHORAFI:00965220011001127
KhoraBusinessMachines(KBM):0096522594611
DiyarUnitedCompany:009654378383
RedingtonKuwait:0096524333203,25456250/
25456251
Latvia+3717070360
Lebanon
Quantech:009611999500
ComputerBusinessMachine(CBM):009611680
180
ElHacebS.A.L:009611771300
Lithuania+37052786600
Libya
+33673481739(French,English)
Luxembourg
+32(0)23393611
+3522989775063
(French)
Malaysia
1800-88-1889(Localnumberonly)
+60383156855(DID)
(English,BahasaMelayu)
Malta+35621445566
8SafetyandWarrantyGuide
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