Troubleshooting
The d
ehumidifier • Make sure the dehumidifier’s plug is pushed completely
into the outlet.
is u
nplugged.
Dehumidifier has reached its • The dehumidifier automatically turns off when either
condition occurs. Change to a lower setting or empty
the bucket and replace properly.
preset level or bucket is full.
Bucket is not in the • The b
ucket must be in place and securely seated for
the dehumidifier to operate.
proper position.
Po
wer failure. • There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal dehumidifying for
3 minutes after it is turned back on.
D
id not allow enough time • When first installed, allow at least 24 hours to maintain
the desired dryness.
to re
move the moisture.
Airflow is restricted. • Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier. See the
C
hoosing a Location
s
ection.
Dirty fi
lter. • See the
C
are and Cleaning
s
ection.
The Humidity Control may • For drier air, press the “ - ” pad and set to a lower
percent value (%) or at
CO
(co
ntinuous) for maximum
dehumidification.
not be set low enough.
D
oors and windows may not • Check all doors, windows and other openings are
securely closed.
be cl
osed tightly.
Clothes dryer may be • Install the dehumidifier away from the dryer.
The dryer should be vented to the outside.
blowing moisture-laden
a
ir into the room.
Room temperature • Moisture removal is best at higher room
temperatures. Lower room temperatures will reduce
the moisture removal rate. Models are designed to
be operated at temperatures above 5°C.
is too low.
Area to be dehumidified
• The c
apacity of your dehumidifier may not be adequate.
is too l
arge.
D
oors and windows are open. • Close all doors and windows to the outside.
Dehumidifier has been recently • This is normal. Frost will usually disappear within 60
minutes. See the
Autom
atic Defrost
s
ection.
turned on, or room temperature
is b
elow 5°C.
The compressor will turn off • This is normal. Wait approximately 3 minutes and set
the fan as desired.
and the fan will automatically
continue to run for
approximately 3 minutes at a
fixed setting.
There is sound created when
wind passing the unit. That is
the sound of wind.
• Th
is is normal.
Hose connection may be loose. • C
heck the hose connection. See the
R
emoving
Collected Water
s
ection.
Inte
nd to use the bucket to • Disconnect the hose if using the bucket to collect water.
See the
Removing Collected Water
section.
co
llect water, but a hose
is attached.
Problem
D
ehumidifier
does not start
Dehumidifier does not
dry the air as it should
Dehumidifier runs
too much
Frost appears on
the coils
Controls cannot be
set
Fan noise
Water on floor
Possible Causes
What To Do
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