Fujitsu Operations Manager User guide

User Guide - English

FUJITSU Software ServerView Suite

ServerView Event Manager

ServerView Operations Manager V9.70

Edition June 2021

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Contents

1 Introduction 6

1.1 What's new? 7

1.2 ServerView Suite link collection 7

1.3 Documentation for the ServerView Suite 8

1.4 Typographic conventions 9

2 Server View Event Manager 10

2.1 Using the Event Manager 11

2.2 Basic settings 12

2.3 Icons in the Event Manager 13

2.4 Severity Definitions 14

2.5 Filtering for Column dialog box 15

3 Alarm Monitor 17

3.1 Main page of the Alarm Monitor 17

3.2 Viewing alarms for a server 20

3.3 Filtering alarm entries 21

3.4 Processing alarm entries 21

3.4.1 Acknowledging alarms 21

3.4.2 Suppressing alarms 21

3.4.3 Resetting alarm suppression 22

3.4.4 Deleting alarms 23

3.5 Testing the connection 23

3.6 Editing an alarm note 24

3.7 Clear All Alarms for Selected Server 24

3.8 iRMC SEL entries relayed as SC2 MIB traps 25

4 Alarm Configuration 33

4.1 Main page of the Alarm Configuration 33

4.2 Alarm Rules wizard 34

4.2.1 Manage Alarm Rules dialog box 35

4.2.1.1 New Name dialog box 38

4.2.2 Assign Servers dialog box 39

ServerView Event Manager 3

Contents

4.2.2.1 Server Properties dialog box 40

4.2.3 Assign Alarms dialog box 42

4.2.3.1 Type of Alarms dialog box 42

4.2.4 Assign Destinations dialog box 46

4.2.4.1 Type of New Destination dialog box 48

4.2.4.2 New Mail Configuration dialog box 49

4.2.4.3 New Popup Configuration dialog box 53

4.2.4.4 New Execute Configuration dialog box 55

4.2.4.5 New Station Configuration dialogbox 57

4.2.4.6 Edit Automatic Service Mail Configuration dialog box 58

4.2.4.7 Edit Default Popup Configuration dialog box 61

4.3 Filter Rules wizard 62

4.3.1 Server Filtering dialog box 62

4.3.2 Alarm Filtering dialog box 64

4.3.3 How to avoid trap storms 65

4.4 General Settings dialog box 65

4.5 Macros 67

4.6 Alarm Configuration example 67

5 Traps 70

5.1 Displaying trap information 70

5.1.1 Alarm Mibs dialog box 71

5.1.2 About Alarms 72

5.1.3 Mib Alarm List dialog box 73

5.2 Displaying traps in the Windows event log 74

5.3 Trap overview 74

5.3.1 Adaptec traps (Duralink.mib) 79

5.3.2 APC traps (Powernet.mib) 79

5.3.3 Blade System traps (s31.mib) 82

5.3.4 Cluster traps (NTCluster.mib) 86

5.3.5 DPT traps (dptscsi.mib) 88

5.3.6 DuplexDataManager traps (Ddm.mib) 89

5.3.7 DuplexWrite traps (DW.mib) 92

ServerView Event Manager 4

Contents

5.3.8 Hard disk (S.M.A.R.T.) traps (Hd.mib) 93

5.3.9 Generic traps 94

5.3.10 MultiPath traps (mp.mib) 94

5.3.11 Mylex traps (Mylex.mib) 95

5.3.12 PCI HotPlug traps (pcihotplug.mib) 99

5.3.13 PRIMEPOWER traps 100

5.3.14 PXRE traps (dec.mib) 105

5.3.15 RAID Adapter traps (Megaraid.mib) 108

5.3.16 RomPilot traps (Rompilot.mib) 110

5.3.17 ServerControl traps (SC2.mib) 111

5.3.18 ServerView traps (ServerView.mib) 117

5.3.19 ServerView status traps (Status.mib) 117

5.3.20 Tape drive traps (tapealrt.mib) 118

5.3.21 Team Server traps (Fujitsu) 127

5.3.22 Threshold traps (Trap.mib) 129

5.3.23 UPS traps (Upsman.mib) 133

6 MIB integration 135

6.1 Starting MIB Manager 135

6.2 Viewing integrated MIB files 138

6.3 Updating integrated MIB files 138

ServerView Event Manager 5

1 Introduction

The ServerView Event Manager (called simply Event Manager below) is a component of the

Event Management of the ServerView Suite. After installation, this component is available

via ServerView Operations Manager (called simply Operations Manager below).

The Event Manager function has a user-friendly Web-based graphical user interface (GUI)

where you can obtain reliable, secure information about system faults quickly.

You can define the results and operating states about which you want to receive alarm

messages. The availability of a server in a network is a critical factor and it therefore

makes sense to configure the Event Manager so that you are informed about all the

operating states that could endanger server availability.

On blade systems, the Event Manager can receive and display alarm messages from the

blade system itself and also from individual server blades. Alarms are assigned to the

entire blade system by default. This setting can be changed in the configuration.

The Event Manager works like this. An agent sends an alarm (trap) over the SNMP to the

Event Manager informing the management station that an unexpected event has occurred.

An unexpected event can be an error report or a status change caused by tripping of a

threshold value. In case of monitored ESXi, the information is delivered as a CIM indication

which is converted to an SNMP trap internally in the ServerView Operations Manager.

Traps are assigned the severity levels: critical, major, minor and informational. Different

actions, triggered by traps, can be assigned to each severity level and to each server.

Events at the alarm severity level critical are always recorded in the alarm log of the log

file.

When you are installing the agents you can also specify that alarm messages are to

be sent to the Windows event log.

ServerView Event Manager 6

1.1 What's new?

This edition of the documentation applies to ServerView Event Manager as of ServerView

V9.70 and replaces the online documentation: “ServerView Event Manager“ as of

ServerView V9.60, edition March 2021.

This documentation has been updated to reflect the latest software status and offers the

following changes and enhancements:

lThe manual has been further adapted to the new graphical user interface (GUI) of

ServerView Operations Manager.

lExtension of the dashboard view by Degraded/Critical Server, see "Using the Event

Manager" on page 11.

1.2 ServerView Suite link collection

Via the ServerView Suite link collection, Fujitsu provides you with numerous downloads

and further information on the ServerView Suite and PRIMERGY servers.

Under ServerView Suite, links are offered on the following topics:

lForum

lService Desk

lManuals

lProduct information

lSecurity information

lSoftware downloads

lTraining

Software downloads includes the following downloads:

oCurrent software statuses for the ServerView Suite as well as additional Readme

files.

oInformation files and update sets for system software components (BIOS,

firmware, drivers, ServerView Agents and ServerView Update Agent) for updating

the PRIMERGY servers via ServerView Update Manager or for locally updating

individual servers via ServerView Update Manager Express.

oThe current versions of all documentation on the ServerView Suite.

You can retrieve the downloads free of charge.

ServerView Event Manager 7

1.3 Documentation for the ServerView Suite

Under PRIMERGY Server, links are offered on the following topics:

lService Desk

lManuals

lProduct information

lSpare parts catalogue

Access to the ServerView Suite link collection

You can reach the link collection of the ServerView Suite in various ways:

lVia the following link:

http://support.ts.fujitsu.com/prim_supportcd/SVSSoftware/start.html

lVia the ServerView Suite DVD 2.

1. In the start window of the ServerView Suite DVD 2, select the option ServerView

Software Products.

2. On the menu bar select Links.

This opens the start page of the ServerView Suite link collection.

1.3 Documentation for the ServerView Suite

The documentation can be downloaded free of charge from the Internet. You will find the

online documentation on the download area of the Fujitsu Technical Support pages.

To download the documentation, proceed as follows:

1. Open the web page

https://support.ts.fujitsu.com/IndexDownload.asp?PaOpenTab=manuals.

2. Click Browse For Product. A list with product lines opens.

3. Select Software -ServerView -Operation. A list with products opens.

4. Select the appropriate product from the product list.

The corresponding page with the Documents tab opens.

Only for English and German Fujitsu Technical Support pages: If no tab is

displayed, select OS Independent (BIOS, Firmware, etc.) under Selected

operating system and then click Documents tab.

ServerView Event Manager 8

1.4 Typographic conventions

The following typographic conventions are used:

Convention Explanation

Various types of risk, namely health risks, risk of data loss and risk

of damage to devices.

Additional relevant information and tips.

bold References to names of interface elements.

monospace System output and system elements, e.g., file names and paths

inside text blocks.

monospace Commands, system output, syntax and statements that are to be

entered using the keyboard outside text blocks.

monospace

semibold

Process example for statements that are to be entered using the

keyboard.

blue continuous

text

A link to a related topic.

purple continuous

text

A link to a location you have already visited.

<abc> Variables which must be replaced with real values.

[abc] Options that can be specified (syntax).

[Key] Key on your keyboard. If you need to enter text in uppercase, the

Shift key is specified, e.g.,[Shift] + [A] for an A. If you need to press

two keys at the same time, this is indicated by a plus sign between

the two key symbols.

Quotation marks For names of chapters and manuals.

Table 1: Typographic conventions

Screenshots

Some of the screenshots are system-dependent, so some of the details shown may differ

from your system. There may also be system-specific differences in menu options and

commands.

ServerView Event Manager 9

2 Server View Event Manager

The Event Manager allows you to filter and forward alarm messages and specify the

display.

For monitoring, ServerView agents must be installed on the managed servers and for

servers with VMware vSphere ESXi V5 or higher the corresponding ServerView ESXi CIM

Provider must be installed. If an unusual operating status occurs, the ServerView agents or

ServerView ESXi CIM Provider automatically send an alarm (trap) to a management

station. Which management stations are to receive traps is defined during installation of

the ServerView agents or ServerView ESXi CIM Provider. While setting up the SNMP service

on the management station, you define the managed servers from which traps are to be

received.

Alarm Configuration

To make the Event Manager operational, after installation of the ServerView Operations

Manager you should configure the alarm display and alarm handling. You do this by

defining alarm rules and filter rules in the Alarm Configuration component. Using alarm

rules, you specify which alarms are to be forwarded from which servers to which

destinations. You can also specify, via filter rules, which alarms from which servers are to

be filtered out. For a detailed description of this alarm configuration see the chapter

"Alarm Configuration" on page 33.

Alarm Monitor

The Alarm Monitor component displays the received alarms, depending on the

configuration set. The Alarm Monitor offers you further functions for editing the alarm list

as well as for additional filtering of the alarm display. You can, for example, specify which

alarms from which servers are not to be shown in the alarm list. For a detailed description

of the Alarm Monitor see the chapter "Alarm Monitor" on page 17.

MIB integration

The ServerView Operations Manager comes with a series of MIBs (Management Information

Base), which are integrated in the Event Manager. Traps from these MIBs can be received

and processed in the Event Manager. To supplement the existing MIBs, additional third-

party MIBs can be integrated into the Event Manager. Traps from these MIBs are also

displayed in the Event Manager, once the MIB has been checked.

You integrate the MIBs using the MIB Manager, which is additionally provided when the

Event Manager is installed under Windows or Linux. For more information on this tool, see

the chapter "MIB integration" on page 135.

ServerView Event Manager 10

2.1 Using the Event Manager

CIM indications for VMware vSphere ESXi V5 or higher

Events of servers with VMware vSphere ESXi V5 or higher are provided as CIM indications.

The CIM indications are analyzed by the ServerView Event Manager, which can manage

and forward them as usual.

Via Test Connectivity you can test the connection to the VMware vSphere ESXi server (see

the „ServerView Operations Manager“ User Guide).

The CIM indication provider is provided for operating systems VMware vSphere ESXi

V5 or higher.

For more information on ServerView ESXi CIM provider, see the "Monitoring VMware

based PRIMERGY servers with ServerView" manual.

2.1 Using the Event Manager

After starting the ServerView Operations Manager the following main page is displayed.

The working area of the main page includes a dashboard. The dashboard displays the

various systems and their statuses in the upper section. In the lower section you will find a

list of the recently received alarms of a system with the severity major and critical and a

list of servers which have the status degraded or critical.

Via the main page you can call the Event Management of ServerView Operations Manager

and start the individual components Alarm Monitor or Alarm Configuration of the Event

Manager.

Figure 1: ServerView Operations Manager main page

ServerView Event Manager 11

2.2 Basic settings

1. Start ServerView Operations Manager.

How to do this is described in the documentation for ServerView Operations Manager.

2. Click on Management –Event Management in the ServerView Operations Manager

main page.

3. Start the individual components of the Event Manager by clicking the corresponding

components Alarm Monitor or Alarm Configuration.

To manage the Event Manager, you need the appropriate permissions. As the RBAC

(Role-based access control) based user management of the ServerView Suite

controls the assignment of permissions to users by means of user roles, please

ensure that your user role is equipped with the required privileges. For details see

the "User Management in ServerView" user guide.

2.2 Basic settings

The first time you start ServerView Operations Manager as administrator after installation,

the Base Configuration Wizard also starts automatically. This wizard guides you through

the initial configuration steps of ServerView Operations Manager. Via the Base

Configuration Wizard you can also make basic settings for the Event Manager.

You can also call up the Base Configuration Wizard at any time via the Operations

Manager main page by clicking on CMS Configuration - Base Configuration Wizard in the

menu bar.

For further information see the "Base Configuration Wizard" user guide.

ServerView Event Manager 12

2.3 Icons in the Event Manager

You will find a list of the icons in the Event Manager and their meanings in the following.

Alarm

Alarm is ignored

Red alarm: critical

Orange alarm: major

Yellow alarm: minor

Blue alarm: informational

Gray alarm: unknown

The alarm was confirmed by a user entry.

Another executable program was triggered by this alarm.

A broadcast message was sent for this alarm.

A mail was sent for this alarm.

This alarm will be passed on to the local system event log.

This alarm will be passed on to a management station.

Yellow: Forwarding completed

Red: Forwarding present (still active)

Filters the content of the table based on the selected column.

Opens a new page with more information about the current view.

Global Filter: Filters all columns for a specific string and displays only the relevant

entries.

Closes a dialog box.

Sorts the content of the table alphabetically based on the selected column.

Opens a pop-up with detailed information on the related component.

Table 2: Icons in the Event Manager

ServerView Event Manager 13

2.4 Severity Definitions

Closes a pop-up.

Table 2: Icons in the Event Manager

2.4 Severity Definitions

You will find a list of the error severities and their meanings in the following.

Critical Severity

Warning about severe problems.

These events will cause incorrect operation of the system unless they are resolved.

Major Severity

Warning about events of major importance.

Indicates impending problems which may cause loss of operational status if

condition does not change.

Should be resolved as soon as possible.

Minor Severity

Warning about events of minor importance.

Indicates impending problems which may cause loss of operational status if

condition does not change.

Should be resolved by opportunity.

Informational Severity

Proper operation of the system.

Sent to keep the user informed about events in the system.

Unknown Severity

Unknown Event

Sent from a agent (or agent version) unknown to the Event Manager

Table 3: Error severities

ServerView Event Manager 14

2.5 Filtering for Column dialog box

You can specify which table entries are displayed in a table using the Filtering for Column

<column name> dialog box. Tables display all rows by default. You can filter a table

based on a column and a specific value.

A filter icon is displayed for each column that can be filtered: . To open the dialog box,

click on the filter icon in a table header.

Figure 2: Filtering for Column dialogbox

To filter the entries in a table, follow the steps below:

1. Click on the filter icon next to the column. The Filtering for Column <column_name>

dialog box opens. It lists all values and the frequency with which they occur in the

selected column.

2. Select the value for which you want to display the corresponding table rows.

Select all shows all table rows for display

Deselect all shows no table rows

<value> shows all table rows with the selected value

ServerView Event Manager 15

2.5 Filtering for Column dialog box

Buttons

OK

Confirms your entries. The dialog box closes and the table entries are displayed

according to your selection. The filter icon for the filtered column now appears blue.

Cancel

Closes the window without saving your changes.

Reset ALL

Resets all filters in one go.

Help

Displays this help.

ServerView Event Manager 16

3 Alarm Monitor

The Alarm Monitor component displays all received alarms, depending on the

configuration set, relating to the selected servers and server groups in the Operations

Manager main page. The Alarm Monitor offers you further functions for editing the alarm

list.

3.1 Main page of the Alarm Monitor

You start the Alarm Monitor via the Operations Manager main page by clicking on

Management - Event Management - Alarm Monitor in the menu bar (see section "Using

the Event Manager" on page 11). The Alarm Monitor component opens with its main page.

The Alarm Monitor displays received alarms and provides functions for editing the alarm

list.

Figure 3: Alarm Monitor

The page consists of the menu bar and working area.

Menu bar

The menu bar resides at the top of the page and contains the following entries:

o<system_name> link to the ServerView Operations Manager main page with

dashboard

ServerView Event Manager 17

3.1 Main page of the Alarm Monitor

oMonitoring menu

oManagement menu

oCMS Configuration menu

oLanguage menu to select the user interface language

o<User> shows the user name under which you are logged in. The title also

contains the Logout link, via which you can log out.

oHelp menu. The menu items under Help vary depending on the window, e.g. via

Alarm Monitor you can call the explanation of the main page of the Alarm

Monitor, via About you can display the version of ServerView Operations Manager.

If you move the mouse pointer over the menus or click on them the individual menu-

dependent menu items appear.

For further information on the menus in the menu bar, see the "ServerView Operations

Manager" user guide.

Working area

The working area displays views belonging to the selected menu item Alarm Monitor. The

working area is divided into sections.

lThe left section shows a tree structure containing the servers and server groups. This is

where you make your selection for the display on the right side. The context menu of

the server list is available in this tree view. The range of functions that are available

depends on the selection when you call the context menu.

lThe right section of the page contains the alarm entries for the servers selected in the

file tree.

The current menu path is displayed at the top left for orientation. Click Home to return

to the dashboard view.

The alarm list offers a context menu, via this context menu you can filter or edit alarm

entries or test the connection to a specific server.

You can use an icon to sort the table of the alarm entries based on the selected

column ( ).

The information about the alarm entries is split into two groups. The upper group lists

the following system information for the selected server:

Server Name

Name of the selected server.

Serial Number

Serial number of the selected server.

ServerView Event Manager 18

3.1 Main page of the Alarm Monitor

Group

Group membership of the selected server.

Local note

User-defined comments about the selected server.

Available Protocols

IPMI or SNMP protocols provided by servers with ServerView Agentless Service.

The lower group provides the following information about the alarm entries:

Receive Time

Time when the alarm was received.

Alarm Type

Brief description of the alarm.

Alarm icon

Indicates the severity of the alarm, see "Icons in the Event Manager" on page 13.

Click the filter icon in the column header to select one or more of the filter options

(Unknown, Critical, Major, Warning or Info).

Server

Indicates a source of the alarm (host that sent the alarm).

Forwarding icons

Indicates the type of alarm forwarding.

lEventlog

This alarm will be passed on to the local system event log.

lMail

A mail was sent for this alarm.

lBroadcast

A broadcast message was sent for this alarm.

lExec

Some other executable program was triggered by this alarm.

lStation

This alarm will be passed on to a management station.

ServerView Event Manager 19

3.2 Viewing alarms for a server

lAcknowledge

Indicates whether the alarm was acknowledged.

Note

Indicates a note entered by the user.

Filter icon

The alarm entries are filtered, see "Filtering for Column dialog box" on page 15.

Opens a pop-up with details on the selected alarm entry in the alarm list.

lAlarm Details

Contains a brief description of the selected alarm entry in the alarm list.

lAlarm Information

Contains detailed information on the selected alarm entry as stored in the MIB.

lGeneral Information

Contains general information about the server (e.g. system name, IP address,

community name).

lAdditional Information

Contains additional information as stored in the Server Properties (e.g.

administrator, location, model).

Closes the pop-up.

You will find a list of the icons in the Alarm Monitor page and their meanings in the

section "Icons in the Event Manager" on page 13.

3.2 Viewing alarms for a server

If several alarm messages have been received for a server, the one with the highest

severity level is displayed in the server list. In the bottom display area you will only see

information on the last alarm message received with this severity.

To get an overview of all alarm messages for this server, you can switch to the Alarm

Monitor function for this server only.

One way of doing this is to select the server in the file tree and start the Alarm Monitor

function via the menu bar in the Operations Manager main page.

You can also expand the server details and besides various properties you can see a list of

alarms from the server.

ServerView Event Manager 20

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