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RAV4-HV_OM_OM0R010U_(U)
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Pictorial index
Search by illustration
For safety
and security
Make sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicators
Reading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Entune audio
Operating the Entune Audio
(Main topics: Audio/visual, phone, Toyota Entune)
Interior features
Usage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and care
Caring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arises
What to do in case of malfunction and emergency
(Main topics: Battery discharge, flat tire)
Vehicle
specifications
Vehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For owners
Reporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
Index
Search by symptom
Search alphabetically
2
TABLE OF CONTENTS
For your information................... 8
Reading this manual................13
How to search..........................14
Pictorial index ..........................16
1-1. For safe use
Before driving...................28
For safe driving ................29
Seat belts.........................31
SRS airbags.....................35
Front passenger occupant
classification system ......45
Exhaust gas precautions..50
1-2. Child safety
Riding with children..........51
Child restraint systems.....52
1-3. Emergency assistance
Safety Connect ................67
1-4. Hybrid system
Hybrid system features ....72
Hybrid system precautions
.......................................75
1-5. Theft deterrent system
Immobilizer system ..........80
Alarm................................83
2-1. Instrument cluster
Warning lights and indicators
.......................................86
Gauges and meters (with 4.2-
inch display) ...................92
Gauges and meters (with 7-
inch display) ...................96
Multi-information display 101
Energy monitor/consumption
screen.......................... 111
3-1. Key information
Keys .............................. 120
3-2. Opening, closing and lock-
ing the doors
Side doors ..................... 127
Back door ...................... 133
Smart key system.......... 147
3-3. Adjusting the seats
Front seats .................... 154
Rear seats..................... 155
Driving position memory 157
Head restraints.............. 160
3-4. Adjusting the steering
wheel and mirrors
Steering wheel............... 162
Inside rear view mirror... 163
Digital Rear-view Mirror. 165
Outside rear view mirrors
.................................... 174
3-5. Opening, closing the win-
dows and moon roof
Power windows ............. 176
Moon roof ...................... 179
Panoramic moon roof.... 182
1
For safety and security
2
Vehicle status
information and
indicators
3
Before driving
3
TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
4-1. Before driving
Driving the vehicle......... 189
Cargo and luggage ....... 196
Vehicle load limits ......... 199
Trailer towing................. 200
Dinghy towing ............... 209
4-2. Driving procedures
Power (ignition) switch (vehi-
cles without smart key sys-
tem)............................. 210
Power (ignition) switch (vehi-
cles with smart key system)
.................................... 212
EV drive mode .............. 217
Hybrid transmission ...... 219
Turn signal lever............ 222
Parking brake................ 223
Brake Hold .................... 226
4-3. Operating the lights and
wipers
Headlight switch............ 229
Automatic High Beam ... 232
Fog light switch ............. 235
Windshield wipers and
washer......................... 236
Rear window wiper and
washer......................... 239
4-4. Refueling
Opening the fuel tank cap
.................................... 241
4-5. Using the driving support
systems
Toyota Safety Sense 2.0244
PCS (Pre-Collision System)
.................................... 250
LTA (Lane Tracing Assist)
.................................... 258
RSA (Road Sign Assist). 268
Dynamic radar cruise control
with full-speed range ... 271
BSM (Blind Spot Monitor)
.................................... 281
Intuitive parking assist... 291
PKSB (Parking Support
Brake).......................... 298
Parking Support Brake func-
tion (static objects) ...... 303
Parking Support Brake func-
tion (rear-crossing vehicles)
.................................... 309
Rear view monitor system
.................................... 313
Toyota parking assist monitor
.................................... 321
Panoramic view monitor 334
Driving mode select switch
.................................... 366
Trail Mode ..................... 367
Driving assist systems... 369
4-6. Driving tips
Hybrid vehicle driving tips
.................................... 376
Winter driving tips.......... 37
8
Utility vehicle precautions
.
................................... 381
5-1. Basic function
Buttons overview........... 387
Menu screen.................. 389
4
Driving
5
Entune audio
4
TABLE OF CONTENTS
Status icon .................... 390
“Setup” screen .............. 392
5-2. Basic information before
operation
Initial screen.................. 393
Touch screen................. 394
Home screen................. 396
Entering letters and num-
bers/list screen operation
.................................... 397
Screen adjustment ........ 400
Linking multi-information dis-
play and the system .... 401
5-3. Connectivity settings
Registering/Connecting a
Bluetooth
®
device ....... 402
Setting Bluetooth
®
details
.................................... 406
Wi-Fi
®
Hotspot .............. 413
Apple CarPlay ............... 418
5-4. Other settings
General settings............ 421
Voice settings................ 424
Vehicle settings ............. 425
5-5. Using the audio/visual sys-
tem
Quick reference............. 427
Some basics ................. 428
5-6. Radio operation
AM/FM radio ................. 432
Internet radio................. 434
5-7. Media operation
USB memory................. 436
iPod/iPhone................... 438
Bluetooth
®
audio........... 441
AUX............................... 444
5-8. Audio/visual remote con-
trols
Steering switches .......... 446
5-9. Audio settings
Setup............................. 447
5-10.Tips for operating the
audio/visual system
Operating information.... 448
5-11.Voice command system
operation
Voice command system 460
Command list ................ 463
5-12.Mobile Assistant operation
Mobile Assistant ............ 466
5-13.Phone operation (Hands-
free system for cellular
phones)
Quick reference............. 468
Some basics.................. 469
Placing a call using the Blue-
tooth
®
hands-free system
.................................... 473
Receiving a call using the
Bluetooth
®
hands-free sys-
tem .............................. 476
Talking on the Bluetooth
®
hands-free system....... 477
Bluetooth
®
phone message
function........................ 479
5-14.Phone settings
Setup............................. 484
5-15.What to do if... (Blue-
tooth
®
)
Troubleshooting............. 494
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TABLE OF CONTENTS
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2
3
4
5
6
7
8
9
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5-16.Toyota Entune overview
Toyota Entune ............... 498
Type A: Function achieved by
using a smartphone or DCM
.................................... 499
Type B: Function achieved by
using DCM and the system
.................................... 502
Type C: Function achieved by
using DCM .................. 503
Type D: Function achieved by
using DCM and a smart-
phone .......................... 505
5-17.Toyota Entune operation
Toyota Entune App Suite
Connect....................... 507
5-18.Entune settings
Toyota Entune App Suite
Connect settings ......... 511
6-1. Using the air conditioning
system and defogger
Automatic air conditioning
system......................... 514
Heated steering wheel/seat
heaters/seat ventilators521
6-2. Using the interior lights
Interior lights list ............ 524
6-3. Using the storage features
List of storage features . 527
Luggage compartment fea-
tures ............................ 531
6-4. Using the other interior fea-
tures
Other interior features ... 535
Garage door opener...... 545
7-1. Maintenance and care
Cleaning and protecting the
vehicle exterior ............ 554
Cleaning and protecting the
vehicle interior ............. 557
7-2. Maintenance
Maintenance requirements
.................................... 560
General maintenance.... 561
Emission inspection and
maintenance (I/M) programs
.................................... 564
7-3. Do-it-yourself maintenance
Do-it-yourself service precau-
tions............................. 565
Hood.............................. 567
Positioning a floor jack .. 569
Engine compartment ..... 570
12-volt battery................ 576
Tires .............................. 578
Tire inflation pressure.... 590
Wheels .......................... 592
Air conditioning filter...... 594
Hybrid battery (traction bat-
tery) air intake vent and filter
.................................... 596
Wiper insert replacement
.................................... 599
Wireless remote control/elec-
tronic key battery......... 603
Checking and replacing fuses
.................................... 60
5
Light
bulbs..................... 608
6
Interior features
7
Maintenance and care
6
TABLE OF CONTENTS
8-1. Essential information
Emergency flashers ...... 622
If your vehicle has to be
stopped in an emergency
.................................... 623
If the vehicle is trapped in ris-
ing water...................... 624
8-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed........................... 625
If you think something is
wrong .......................... 629
If a warning light turns on or a
warning buzzer sounds 631
If a warning message is dis-
played.......................... 642
If you have a flat tire...... 646
If the hybrid system will not
start ............................. 654
If you lose your keys ..... 656
If the fuel filler door cannot be
opened ........................ 656
If the electronic key does not
operate properly (vehicles
with smart key system) 657
If the 12-volt battery is dis-
charged ....................... 659
If your vehicle overheats 664
If the vehicle becomes stuck
.................................... 668
9-1. Specifications
Maintenance data (fuel, oil
level, etc.).................... 670
Fuel information............. 679
Tire information ............. 681
9-2. Customization
Customizable features... 691
9-3. Initialization
Items to initialize............ 703
10-1.For owners
Reporting safety defects for
U.S. owners................. 706
Seat belt instructions for
Canadian owners (in
French)........................ 707
SRS airbag instructions for
Canadian owners (in
French)........................ 708
What to do if... (Troubleshoot-
ing) ............................. 718
Alphabetical Index ........ 721
8
When trouble arises
9
Vehicle specifications
10
For owners
Index
7
TABLE OF CONTENTS
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Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the hybrid system is turned off,
you may hear sound coming
from under the vehicle for sev-
eral minutes. This is the sound
of a fuel evaporation leakage
check and, it does not indicate a
malfunction.
A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:
Hybrid system
Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the hybrid
system
Accessories, spare parts
and modification of your
Toyota
Installation of a mobile
two-way radio system
9
Toyota Safety Sense 2.0
Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
High voltage parts and cables
on the hybrid vehicles emit
approximately the same amount
of electromagnetic waves as the
conventional gasoline powered
vehicles or home electronic
appliances despite of their elec-
tromagnetic shielding.
Unwanted noise may occur in
the reception of the mobile two-
way radio.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped. These computers do
not record conversations or
sounds, and only record images
outside of the vehicle in certain
situations.
• Engine speed/ Electric motor
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving
assist systems, such as the
ABS and pre-collision system
• Images from the front camera
(available only when certain
safety systems are activated,
which varies depending on
the vehicle specifications).
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request
by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the
data is not tied to a specific vehi-
cle or vehicle owner
Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled.
However, if the function is disabled,
data from when the pre-collision
system operates will not be avail-
Vehicle data recordings
10
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
and its usage.
To learn more about the vehicle
data collected, used and shared
by Toyota, please visit
www.toyota.com/privacyvts/
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
How various systems in your
vehicle were operating;
Whether or not the driver and
passenger safety belts were
buckled/fastened;
How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
Usage of data collected
through Safety Connect
(U.S.mainland only)
Event data recorder
11
information if they have access
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request
by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on
vehicle safety performance
• Disclose the data to a third party
for research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply,
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
airbag, seat belt pretensioners,
and wireless remote control bat-
teries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■ General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which could lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attention to driving. Any-
thing that distracts the driver, such
as adjusting controls, talking on a
cellular phone or reading can
result in a collision with resulting
death or serious injury to you,
your occupants or others.
12
WARNING
■ General precaution regarding
children’s safety
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children may injure them-
selves by playing with the side
windows, the moon roof or the
panoramic moon roof, or other
features of the vehicle. In addi-
tion, heat build-up or extremely
cold temperatures inside the vehi-
cle can be fatal to children.
13
Reading this manual
Explains symbols used in
this manual
Symbols in this manual
Symbols Meanings
WARNING:
Explains something
that, if not obeyed,
could cause death or
serious injury to people.
NOTICE:
Explains something
that, if not obeyed,
could cause damage to
or a malfunction in the
vehicle or its equip-
ment.
Indicates operating or
working procedures.
Follow the steps in
numerical order.
Symbols in illustrations
Symbols Meanings
Indicates the action
(pushing, turning, etc.)
used to operate
switches and other
devices.
Indicates the outcome
of an operation (e.g. a
lid opens).
Symbols Meanings
Indicates the compo-
nent or position being
explained.
Means Do not, Do not
do this, or Do not let
this happen.
15
16
Pictorial index
Pictorial index
■Exterior
The shape of the headlights may differ depending on the grade, etc.
Side doors .......................................................................... P.127
Locking/unlocking ................................................................ P.127
Opening/closing the side windows....................................... P.176
Locking/unlocking by using the mechanical key .......... P.128, 657
Warning messages .............................................................. P.642
Back door ........................................................................... P.133
Opening from inside the cabin
*
............................................ P.137
Opening from outside................................................... P.135, 137
Warning messages .............................................................. P.642
Outside rear view mirrors ................................................. P.174
Adjusting the mirror angle .................................................... P.174
Folding the mirrors ............................................................... P.174
Defogging the mirrors
*
......................................................... P.517
Windshield wipers.............................................................. P.236
Precautions against winter season ...................................... P.378
A
B
C
D
17
Pictorial index
To prevent freezing (windshield wiper de-icer)
*
.................... P.519
Precautions against car wash
(Rain-sensing windshield wipers)
*
....................................... P.555
Replacing the wiper insert ................................................... P.599
Fuel filler door .................................................................... P.241
Refueling method................................................................. P.241
Fuel type/fuel tank capacity ................................................. P.671
Tires..................................................................................... P.578
Tire size/inflation pressure ................................................... P.675
Winter tires/tire chain ........................................................... P.378
Checking/rotation/tire pressure warning system
*
................. P.578
Coping with flat tires............................................................. P.646
Hood.................................................................................... P.567
Opening ............................................................................... P.567
Engine oil ............................................................................. P.672
Coping with overheat ........................................................... P.664
Warning messages .............................................................. P.642
Headlights........................................................................... P.229
Turn signal lights ............................................................... P.222
Parking lights ..................................................................... P.229
Daytime running lights ...................................................... P.229
Side marker lights.............................................................. P.229
Fog lights
*
........................................................................... P.235
Stop lights/tail lights/turn signal lights.................... P.222, 229
Tail lights............................................................................. P.229
Back-up lights
Shifting the shift lever to R ................................................... P.219
Light bulbs of the exterior lights for driving
(Replacing method: P.608, Watts: P.678)
E
F
G
H
I
J
K
L
M
N
O
19
Pictorial index
■Instrument panel
Power switch .............................................................. P.210, 212
Starting the hybrid system/changing
the modes .................................................... P.210, 211, 212, 215
Emergency stop of the hybrid system.................................. P.623
When the hybrid system will not start .................................. P.654
Warning messages .............................................................. P.642
Shift lever............................................................................ P.219
Changing the shift position................................................... P.220
Precautions against towing .................................................. P.625
When the shift lever does not move..................................... P.220
Meters ............................................................................. P.92, 96
Reading the meters/adjusting the instrument
panel light........................................................... P.92, 94, 96, 100
Warning lights/indicator lights ................................................ P.86
When the warning lights come on........................................ P.631
Multi-information display .................................................. P.101
A
B
C
D
20
Pictorial index
Display ................................................................................. P.101
Energy monitor......................................................................P.111
When the warning messages are displayed ........................ P. 64 2
Turn signal lever................................................................. P.222
Headlight switch ................................................................ P.229
Headlights/parking lights/tail lights/
license plate lights/daytime running lights............................ P.229
Fog lights
*1
........................................................................... P.235
Windshield wiper and washer switch............................... P.236
Rear window wiper and washer switch ........................... P.239
Usage........................................................................... P.236, 239
Adding washer fluid.............................................................. P.575
Warning messages .............................................................. P.642
Emergency flasher switch................................................. P.622
Hood lock release lever..................................................... P.567
Tilt and telescopic steering lock release lever................ P. 16 2
Adjustment ........................................................................... P.162
Air conditioning system .................................................... P.514
Usage................................................................................... P.514
Rear window defogger ......................................................... P.517
Entune Audio
*1
................................................................... P.387
Entune Audio Plus
*1, 2
Entune Premium Audio
*1, 2
Fuel filler door opener switch ........................................... P.242
*1
:If equipped
*2
:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
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