HP mt20 Mobile Thin Client User guide

HP mt20 Mobile Thin Client

Maintenance and Service Guide

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel is a trademark of Intel Corporation in the

U.S. and other countries. Microsoft and

Windows are trademarks of the Microsoft

group of companies.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: February 2017

Document Part Number: 915603-001

Product notice

This user guide describes features that are

common to most models. Some features may

not be available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. Go to

http://www.microsoft.com for details.

Your product does not support Windows 8 or

Windows 7

In accordance with Microsoft’s support policy,

HP does not support the Windows 8 or

Windows 7 operating system on this product or

provide any Windows 8 or Windows 7 drivers

on http://support.hp.com.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft

surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with

the user-accessible surface temperature limits dened by the International Standard for Safety of

Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 4

Right ....................................................................................................................................................................... 4

Left ......................................................................................................................................................................... 5

Display .................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Buttons and speakers .......................................................................................................................... 9

Special function keys ........................................................................................................................ 10

Using the hot keys ............................................................................................................................. 11

Bottom ................................................................................................................................................................. 12

Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14

Cable Kit ............................................................................................................................................................... 16

Display components ............................................................................................................................................ 17

Plastics Kit ........................................................................................................................................................... 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Grounding guidelines ........................................................................................................................ 22

Electrostatic discharge damage ..................................................................................... 22

Packaging and transporting guidelines ....................................................... 23

Workstation guidelines ................................................................................ 23

Equipment guidelines ................................................................................... 24

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25

Component replacement procedures .................................................................................................................. 25

Battery Safe mode ............................................................................................................................ 25

vii

Service door ....................................................................................................................................... 26

Memory modules ............................................................................................................................... 27

WLAN/Bluetooth combo card ............................................................................................................ 29

M.2 solid-state drive ......................................................................................................................... 31

Keyboard ........................................................................................................................................... 32

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, webcam, panel) ............................................................................. 35

Top cover ........................................................................................................................................... 39

Power button board .......................................................................................................................... 42

Function board .................................................................................................................................. 44

Speaker assembly ............................................................................................................................. 46

TouchPad assembly ........................................................................................................................... 47

USB/audio board ................................................................................................................................ 49

Battery ............................................................................................................................................... 50

Fan ..................................................................................................................................................... 52

System board .................................................................................................................................... 54

RTC battery ........................................................................................................................................ 57

Heat sink assembly ........................................................................................................................... 58

Display assembly ............................................................................................................................... 60

Power connector and cable ............................................................................................................... 66

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 67

Using Computer Setup ......................................................................................................................................... 67

Starting Computer Setup .................................................................................................................. 67

Navigating and selecting in Computer Setup ................................................................................... 67

Restoring factory settings in Computer Setup ................................................................................. 67

Updating the BIOS ............................................................................................................................. 68

Determining the BIOS version and using Setup to update BIOS .................................... 68

Downloading a BIOS update ........................................................................................... 69

Changing the boot order using the f9 prompt .................................................................................. 69

TPM BIOS settings (select products only) ........................................................................................................... 70

Using HP Sure Start (select products only) ......................................................................................................... 70

8 Using HP PC Hardware Diagnostics (UEFI) (Windows only) ............................................................................... 71

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71

9 Diagnostics and troubleshooting .................................................................................................................. 73

LEDs ..................................................................................................................................................................... 73

viii

Wake-on LAN ....................................................................................................................................................... 74

Power-On Sequence ............................................................................................................................................ 74

Power-on diagnostic tests ................................................................................................................................... 74

Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 75

POST numeric codes and text messages ............................................................................................................. 77

Troubleshooting ................................................................................................................................................... 79

Basic troubleshooting ....................................................................................................................... 79

Diskless (No-Flash) unit troubleshooting ......................................................................................... 80

Conguring a PXE server ..................................................................................................................................... 81

10 HP ThinUpdate ........................................................................................................................................... 82

11 Device management ................................................................................................................................... 83

12 Specications ............................................................................................................................................ 84

Computer specications ...................................................................................................................................... 84

35.6-cm (14.0-in) display specications ............................................................................................................. 85

Solid-state drive specications ........................................................................................................................... 85

13 Statement of memory volatility .................................................................................................................. 86

Nonvolatile memory usage ................................................................................................................................. 89

Questions and answers ....................................................................................................................................... 91

Using HP Sure Start (select models only) ............................................................................................................ 92

14 Power cord set requirements ...................................................................................................................... 93

Requirements for all countries and regions ........................................................................................................ 93

Requirements for specic countries and regions ................................................................................................ 93

15 Recycling .................................................................................................................................................. 95

Index ............................................................................................................................................................. 96

ix

x

1 Product description

Category Description

Product Name HP mt20 Mobile Thin Client

Processors Intel® Celeron Dual-Core 3865U processor (1.8 GHz, 2-MB L3 cache, 15 W, Intel HD graphics)

Graphics Integrated UMA graphics

Integrated with shared video memory; dynamically allocated

Panels 35.6 cm (14.0-inch), LED backlight, 16:9 aspect ratio, anti-glare, SVA, HD (1366x768), 220 nits; eDP

HD slim (3.0 mm), with or without camera

Memory Two customer-accessible memory module slots supporting up to 8 GB of RAM

Supports dual-channel memory

PC4-2133, DDR4 SODIMMs

Supports the following congurations:

●

8192 MB (4096 × 2; dual channel)

●

4096 MB (4096 × 1)

Primary M.2 storage 128 GB, M.2 2280 SSD (NGFF), SATA-3

Audio/Visual HD audio with DTS Studio Sound

Integrated camera (720p HD)

Stereo speakers (2)

Supports "no camera" option

Integrated dual-array microphone (webcam models only)

Integrated mono microphone (non-webcam models only)

Headphone/microphone combo jack

Ethernet Realtek RTL8111HSH 10/100/1000

S3/S4/S5 wake on LAN (AC mode and battery mode)

Wireless networking Wireless Personal Area Network (PAN) Bluetooth

Bluetooth 4.2 supported using combo card

Wireless Local Area Network (WLAN)

Integrated WLAN options by way of wireless module

WLAN antennas built into display assembly

Supports the following wireless adapter:

●

Intel Dual Band Wireless-AC 3168 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0

External media card Digital Media Reader Slot

Supports SD, SDHC, SDXC

Ports Headphone/microphone combo jack

1

Category Description

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0

USB 2.0 + powered port

USB Type-C basic port

VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 60-GHz (hot plug/unplug with auto-

detect)

HDMI 1.4

Multi-pin AC port

Keyboard/pointing devices Keyboard

HP Premium Keyboard

Full-sized, chiclet, minor spill-resistant keyboard (backlit or not backlit)

Touchpad requirements

Windows 10 gestures: taps enabled by default: on/o control by driver, 2-nger scrolling and zoom

enabled by default, OSD (enable/disable), 3-nger tap; App switch, 4-nger tap - Action Center

NOTE: ThinPro/Smart Zero does not support the Windows 10 gestures.

Power requirements AC adapters

65-W Smart AC adapter, 4.5 mm

45-W Smart AC adapter, 4.5 mm

45-W Smart AC adapter, 2-prong, 4.5 mm

Power cords

3-wire plug - 1.8 m

3-wire plug - 1.0 m

2-wire plug - 1.0 m

Battery

3-cell, 48-Wh, 4.21-Whr Li-ion battery

Security Security lock

TPM 2.0 SLB9670 (Inneon; soldered down)

Operating system Operating system version

Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients

HP ThinPro 6

HP Smart Zero

Preinstalled

Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients

HP ThinPro 6

HP Smart Zero

Serviceability End-user replaceable parts

AC adapter

2 Chapter 1 Product description

Category Description

M.2 solid-state drive

Memory module

WLAN module

Keyboard

3

2 Components

Right

Component Description

(1) USB Type-C charging port Connects any USB device with a Type-C connector and can charge

products such as cell phones, laptops, tablets, and MP3 players.

(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High Denition Multimedia Interface (HDMI)

device.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(6) Power connector Connects an AC adapter.

4 Chapter 2 Components

Left

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

(3) USB 2.0 charging port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub and can charge

products such as cell phones, laptops, tablets, and MP3 players.

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory, Safety,

and Environmental Notices.

To access this guide in Windows:

▲ Select My PC, select the Specications tab, and then select

User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(5) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

(6) Drive light

●

Blinking white: The drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the drive.

Left 5

Display

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (1 or 2 depending on model) Record sound.

(3) Webcam light (select products only) On: The webcam is in use.

(4) Webcam (select products only) Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the camera in Windows:

▲ Type camera in the taskbar search box, and then select

Camera.

In ThinPro/Smart Zero, the webcam can only be used within a

session.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide in Windows:

▲ Select My PC, select the Specications tab, and then select User Guides.

6 Chapter 2 Components

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 7

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and

other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Microphone mute light

●

Amber: microphone sound is o.

●

O: microphone sound is on.

(4) Num lock light On: Num lock is on.

(5) Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

(6) Mute light

●

Amber: Computer sound is o.

●

White: Computer sound is on.

8 Chapter 2 Components

Buttons and speakers

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the computer.

●

(Windows) When the computer is on, press the button briey to

initiate sleep.

●

(ThinPro/Smart Zero) When the computer is on, press the button

briey to power o.

●

(Windows) When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit

Hibernation.

CAUTION: Pressing and holding down the power button results in the

loss of unsaved information.

If the computer has stopped responding and shutdown procedures are

ineective, press and hold the power button for at least 5 seconds to turn

o the computer.

In Windows, to learn more about your power settings, see your power

options.

▲ Type power in the taskbar search box, and then select Power and

sleep settings.

– or –

Right-click the Start button, and then select Power Options.

(2) Speakers (2) Produce sound.

(3) Wireless button Turns the wireless feature on or o but does not establish a wireless

connection.

Top 9

Component Description

A wireless network must be set up before a wireless connection is

possible.

(4) Volume mute button Mutes and restores speaker sound.

Special function keys

Component Description

(1) esc key (ThinPro/Smart Zero) No function.

(Windows) Displays system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, or the the

esc key.

See Using the hot keys on page 11.

(3) Windows key (ThinPro/Smart Zero) No local function. Functions as follows in a

remote session to a Windows computer:

(Windows) Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys that enables you to add, subtract, and perform other

numeric tasks. When num lock is on, the keypad can be used like

an external numeric keypad.

(5) Windows application key (ThinPro/Smart Zero) No local function. Displays options for a

selected object in a remote session to a Windows computer.

(Windows) Displays options for a selected object.

(6) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

10 Chapter 2 Components

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HP mt20 Mobile Thin Client User guide

HP mt20 Mobile Thin Client User guide

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