*Q6377-90214*
*Q6377-90214*
Q6377-90214
Tri-color North America, Latin America, Asia Pacific #95 or #97
Tri-color Western Europe #343 or #344
Tri-color Eastern Europe, Russia, Middle East, Africa, Japan #135 or #134
Tri-color China, India #855 or #857
Gray Worldwide #100
Print cartridge selection numbers
Printed in the U.S.A. 06/05 v1.0.0 • Printed on recycled paper
2005 Hewlett-Packard Development Company, L.P.
www.hp.com/support
HP Photosmart 420 series
GoGo Photo Studio
Printer User’s Manual
Copyrights and Trademarks
© Copyright 2005 Hewlett-Packard
Development Company, L.P.
The information contained herein is
subject to change without notice.
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
Notice
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
The Hewlett-Packard Development
Company, L.P. shall not be liable for
incidental or consequential damages
in connection with, or arising out of
the furnishing, performance, or use of
this document and the program
material which it describes.
Trademarks
HP, the HP logo, and Photosmart are
property of Hewlett-Packard
Development Company, L.P.
The Secure Digital logo is a
trademark of the SD Association.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Mac, the Mac logo, and Macintosh
are registered trademarks of Apple
Computer, Inc.
The Bluetooth word mark and logos
are owned by the Bluetooth SIG, Inc.
and any use of such marks by
Hewlett-Packard Company is under
license.
PictBridge and the PictBridge logo are
trademarks of the Camera & Imaging
Products Association (CIPA).
Other brands and their products are
trademarks or registered trademarks
of their respective holders.
The embedded software in the printer
is based in part on the work of the
Independent JPEG Group.
The copyrights to certain photos
within this document are retained by
the original owners.
Regulatory Model
Identification Number
VCVRA-0501
For regulatory identification purposes,
your product is assigned a Regulatory
Model Number. The Regulatory
Model Number for your product is
VCVRA-0501. This regulatory number
should not be confused with the
marketing name (HP Photosmart 420
series GoGo Photo Studio) or product
number (Q6366A).
Safety Information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
Warning To prevent fire or
shock hazard, do not expose
this product to rain or any
type of moisture.
● Read and understand the setup
instructions that came in the
box with the printer.
● Use only a grounded electrical
outlet when connecting the unit
to a power source. If you do not
know whether the outlet is
grounded, check with a qualified
electrician.
● Observe all warnings and
instructions marked on the
product.
● Unplug this product from wall
outlets before cleaning.
● Do not install or use this product
near water or when you are wet.
● Install the product securely on a
stable surface.
● Use only the listed power
adapter.
● Install the product in a protected
location where no one can step
on or trip over the power cord,
and where the power cord will
not be damaged.
● If the product does not operate
normally, see the
troubleshooting information in
the onscreen Printer Help.
● There are no operator
serviceable parts inside. Refer
servicing to qualified service
personnel.
● Use in a well-ventilated area.
Environmental Statements
Hewlett-Packard Company is
committed to providing quality
products in an environmentally sound
manner.
Protecting the Environment
This printer has been designed with
several attributes to minimize impact
on our environment. For more
information, go to HP's Commitment
to the Environment website at
www.hp.com/hpinfo/globalcitizenship/
environment/.
Ozone Production
This product generates no
appreciable ozone gas (O
3
).
Paper Use
This product is suited for the use of
recycled paper according to DIN
19309.
Plastics
Plastic parts over 24 grams
(0.88 ounces) are marked according
to international standards that
enhance the ability to identify plastics
for recycling purposes at the end of
the printer life.
Material Safety Data sheets
Material Safety Data Sheets (MSDS)
can be obtained from the HP website
at www.hp.com/go/msds. Customers
without Internet access should
contact Customer Care.
Recycling Program
HP offers an increasing number of
product return and recycling programs
in many countries, and partners with
some of the largest electronics
recycling centers throughout the
world. HP conserves resources by
reselling some of its most popular
products.
This HP product contains lead in the
solder, which may require special
handling at the end of its life.
Disposal of Waste Equipment by
Users in Private Households in the
European Union
This symbol on the product or on its
packaging indicates that this product
must not be disposed of with your
other household waste. Instead, it is
your responsibility to dispose of your
waste equipment by handing it over to
a designated collection point for the
recycling of waste electrical and
electronic equipment. The separate
collection and recycling of your waste
equipment at the time of disposal will
help to conserve natural resources
and ensure that it is recycled in a
manner that protects human health
and the environment. For more
information about where you can drop
off your waste equipment for
recycling, please contact your local
city office, your household waste
disposal service or the shop where
you purchased the product.
For more information regarding return
and recycling of HP products
generally, please visit: www.hp.com/
hpinfo/globalcitizenship/environment/
recycle/index.html.
Contents
1 Welcome................................................................................................................3
Finding More Information .......................................................................................4
Printer Parts ...........................................................................................................5
Available Accessories ..........................................................................................11
Battery Information ..............................................................................................12
GoGo Photo Studio Menus ..................................................................................13
2 Getting Ready to Print........................................................................................17
Loading Paper .....................................................................................................17
Choosing the Best Paper for the Job ............................................................17
Loading Your Paper ...................................................................................... 18
Inserting Print Cartridges .....................................................................................19
Connecting the Camera .......................................................................................21
3 Printing Basics...................................................................................................23
Printing from the Docked Camera .......................................................................23
Viewing Images to Print ................................................................................23
Viewing images .....................................................................................23
Viewing images on a TV ........................................................................23
Improving the Quality of Your Images ..........................................................24
Printing Images ............................................................................................24
Printing from Other Devices .................................................................................25
Computer ......................................................................................................26
About HP Image Zone and HP Instant Share ........................................26
Transferring to a Computer ...................................................................26
PictBridge-certified Camera ..........................................................................27
Printing from a PictBridge-certified Camera ..........................................27
Bluetooth Wireless Devices ..........................................................................27
Making the Bluetooth Connection .......................................................... 27
Printing from a Bluetooth Device ...........................................................27
4 Maintaining and transporting the printer..........................................................29
Cleaning and Maintaining the Printer ...................................................................29
Cleaning the Outside of the Printer ............................................................... 29
Cleaning the Print Cartridge .........................................................................29
Cleaning the Print Cartridge Contacts ..........................................................30
Printing a Test Page .....................................................................................30
Aligning the Print Cartridge ...........................................................................30
Updating the HP Photosmart Software ................................................................31
Storing the HP Photosmart GoGo Photo Studio and Print Cartridges .................32
Storing the HP Photosmart GoGo Photo Studio ...........................................32
Storing the Print Cartridges ..........................................................................32
Maintaining the Quality of Photo Paper ...............................................................33
Storing Photo Paper .....................................................................................33
Handling Photo Paper ..................................................................................33
Transporting the HP Photosmart GoGo Photo Studio .........................................33
5 Troubleshooting.................................................................................................35
Printer Hardware Problems .................................................................................35
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 1
Printing Problems ................................................................................................40
Bluetooth Printing Problems ................................................................................44
Error Messages ...................................................................................................44
6 Specifications ....................................................................................................47
System Requirements .........................................................................................47
Printer Specifications ...........................................................................................47
7 HP Customer Care .............................................................................................51
HP Customer Care by phone ...............................................................................51
Placing a call ................................................................................................52
Return to HP Repair Service (North America Only) .............................................52
Additional Warranty Options ................................................................................52
Index...........................................................................................................................53
2 HP Photosmart 420 series GoGo Photo Studio
1
Welcome
Thank you for purchasing an HP Photosmart 420 series GoGo Photo Studio! The
HP Photosmart GoGo Photo Studio is an innovative pairing of camera and printer in
one easy-to-use device. The HP Photosmart 420 series uses HP Real Life
technologies, such as red eye removal, to make it easy for you to get better prints with
or without a computer.
Note In this manual references to the printer mean the part of the GoGo
Photo Studio other than the camera.
This manual explains how to print from the HP Photosmart GoGo Photo Studio
without connecting it to a computer. To learn how to print from your computer, install
the HP Photosmart software and view the onscreen HP Photosmart Printer Help on
your computer. For more information on installing the software, see the setup
instructions that came in the box with the HP Photosmart GoGo Photo Studio.
Among other things, you'll learn how to:
Create beautiful borderless prints at the touch of a
button. See Printing Images.
Improve the quality of your images with HP Real Life
technologies such as automatic red-eye removal. See
Improving the Quality of Your Images.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 3
Finding More Information
Your new HP Photosmart 420 series GoGo Photo Studio comes with the following
documentation:
● Quick Start or Setup Guide: The HP Photosmart 420 series GoGo Photo Studio
comes with setup instructions that explain how to set up the HP Photosmart
GoGo Photo Studio and install the HP Photosmart software. The Quick Start also
includes basic camera operation. The name of the document varies by country/
region.
● HP Photosmart 420 series GoGo Photo Studio Printer User's Manual: The
Printer User's Manual is the book you are reading. This manual describes the
basic features of the HP Photosmart GoGo Photo Studio, explains how to use it
without connecting it to a computer, and contains hardware troubleshooting
information. In some countries/regions the User's Manual is provided in online
format on the HP Photosmart User's Manual CD.
● HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help
describes how to use the HP Photosmart GoGo Photo Studio with a computer
and contains software troubleshooting information.
● HP Photosmart 420 series GoGo Photo Studio Camera User's Manual: This
documentation explains how to use the HP Photosmart GoGo Photo Studio
camera to take pictures and includes troubleshooting and maintenance
information. In some countries/regions the camera documentation is provided
only in online format on the HP Photosmart User's Manual CD. In those countries/
regions the Quick Start includes basic printed instructions for both the camera
and the printer components.
After you have installed the HP Photosmart software on your computer, you can view
the onscreen Printer Help on your computer:
● Windows PC: From the Start menu, select Programs (in Windows XP, select All
Programs) > HP > HP Photosmart 420 series > Photosmart Help.
● Macintosh: Select Help > Mac Help in the Finder, then select Library >
HP Photosmart Printer Help for Macintosh.
Chapter 1
4 HP Photosmart 420 series GoGo Photo Studio
Printer Parts
This section contains information only on the printer component of the HP Photosmart
420 series GoGo Photo Studio. For information on the camera, see the Camera
User's Manual.
Front View (Closed)
1 Control panel: Control the basic functions of the printer from here.
2 Camera dock cover: Open this to dock the camera on the printer.
3 Output tray: Open this to print or to connect a PictBridge-certified digital camera or the
optional HP Bluetooth wireless printer adapter to the camera port on the front of the printer.
It should also be open if you want to use the remote control with the printer.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 5
Front View (Open)
1 In tray: Load paper here.
2 In tray extender: Pull out to support paper.
3 Paper-width guide: Move to the width of the current paper to position the paper properly.
4 Print cartridge door: Open to insert or remove a print cartridge.
5 Output tray (open): The printer deposits prints here.
6 Camera port: Connect either a PictBridge-certified digital camera to this port or the
optional HP Bluetooth wireless printer adapter.
7 Handle: Extend to carry the printer.
Rear of Printer
1 USB port: Connect the printer to a computer using the supplied USB cable here.
2 Video port: Connect the video cable here to use the printer with a television to view images.
3 Power cord connection: Connect the power cord here.
Chapter 1
6 HP Photosmart 420 series GoGo Photo Studio
Indicator Lights
1 Printer battery light: Solid green if the optional battery is installed and fully charged,
flashing if the battery is charging.
2 On light: Solid green if the printer is on, flashing if the printer is turning on or off.
3 Status light: Flashing red if there is an error or if some user action is required. An error
message on the camera Image Display describes the problem.
4 Print light: Solid green if the printer is ready to print, pulsing green if the printer is busy
printing.
5 Video status light: Solid green if you are viewing images on a connected television monitor.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 7
Control Panel
1 On: Press to turn the printer on or off.
2 Save: Press to transfer images from the docked camera to a connected computer.
3 Zoom: Press Zoom + to enter Zoom mode. Each subsequent press increases the zoom
level. Pressing Zoom + when viewing thumbnails displays the current image at full size.
Pressing Zoom - when viewing a zoomed image decreases the zoom level. Pressing
Zoom - when viewing a image at the full size lets you view several images at the same
time as thumbnails.
4 Navigation buttons: Use the arrows to scroll through images or navigate the menus.
Press OK to open/close a menu or to select a menu option.
5 Print: Press to print the current image. Each additional press prints the same image again.
6 Cancel: Press to stop a print action.
7 Video: Press to toggle between viewing images on an attached television monitor or on the
camera Image Display. The printer must be connected to a television by using the supplied
video cable.
Chapter 1
8 HP Photosmart 420 series GoGo Photo Studio
Total Images Summary Screen
1 HP Instant Share status: Displays the number of images (if any) selected for distribution
using HP Instant Share. For more information, see the Camera User's Manual.
2 DPOF print status: Displays the number of images already selected on the camera for
DPOF printing.
3 Battery indicator: Displays the charge levels of the camera batteries (top) and optional
HP Photosmart Internal Battery (bottom), if installed.
4 Messaging area: Displays printer messages.
5 Navigation arrows: These arrows indicate there are other images you can browse through
by pressing
or on the printer control panel.
6 Ink-level indicator: Displays the ink level of the print cartridge.
Print Images Screen
1 Print box: Displays a check mark and number of copies of the current image being printed.
2 Index number: Displays index number of current image and total number of images on the
camera.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 9
Internal Battery Compartment
1 Cover of the battery compartment: Open this cover on the bottom of the printer to insert
the optional HP Photosmart Internal Battery.
2 HP Photosmart Internal Battery: A fully-charged battery has sufficient charge to print
approximately 75 images. You must purchase the battery separately.
3 Internal battery compartment: Insert the optional HP Photosmart Internal Battery here.
4 Battery compartment button: Slide to release the compartment cover.
Chapter 1
10 HP Photosmart 420 series GoGo Photo Studio
Remote Control
1
Video : Press to toggle between viewing images on an attached television monitor or on
the camera Image Display.
2 Play/Pause : Press to toggle between viewing images in a slide show or one at a time.
3 Navigation buttons: Use the arrows to scroll through images or navigate the menus.
Press OK to open/close a menu or to select a menu option.
4 Zoom + : Press to enter Zoom mode. Each subsequent press increases the zoom level.
Pressing Zoom + when viewing thumbnails displays the current image at full size.
5 Zoom - : Press Zoom - when viewing a zoomed image to decrease the zoom level. Press
Zoom - when viewing a image at the full size to view images as thumbnails.
6 Rotate : Press to rotate the current image. Disabled if the current image is a video clip.
7 Print : Press to print the current image. Each additional press prints the same image
again.
8 HP Instant Share : Press to open up the Share Menu on the camera. For more
information, see the Camera User's Manual.
Available Accessories
There are several accessories available for the HP Photosmart 420 series that
enhance its portability for printing anywhere, anytime. The appearance of the
accessories may vary from what is shown.
For camera accessories, see the Camera User's Manual.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 11
Accessory Name Description
HP Photosmart Internal Battery
The HP Photosmart Internal Battery lets
you take the printer with you wherever
you go.
HP Photosmart Carrying Case for
Compact Printers
The lightweight, durable HP Photosmart
Carrying Case for Compact Printers
holds and protects everything needed
for hassle-free printing on the go.
HP Bluetooth wireless printer adapter
The HP Bluetooth wireless printer
adapter plugs into the camera port on
the front of the HP Photosmart GoGo
Photo Studio and lets you use Bluetooth
wireless technology for printing.
Battery Information
The HP Photosmart 420 series GoGo Photo Studio comes with batteries for the
camera and for the remote control. The optional HP Photosmart Internal Battery is
also available for the printer as a separate purchase. Both the printer battery light on
the control panel and the camera Image Display indicate the status of an installed
HP Photosmart Internal Battery, as follows:
GoGo Photo Studio connected to AC power
● The printer battery light is on if the battery is fully charged, flashing if the battery
is charging
● The camera Image Display shows a battery icon with plug if the battery is fully
charged and a battery animation if the battery is charging
GoGo Photo Studio running on battery
● The printer battery light is off.
● The camera Image Display shows nothing if the battery is fully charged.
● The camera Image Display shows icons for Low, Very Low, and Empty.
Messages also appear on the camera Image Display.
Chapter 1
12 HP Photosmart 420 series GoGo Photo Studio
For information on the camera batteries, see the Camera User's Manual (in the box or
in online format on the HP Photosmart User's Manual CD, depending on the country/
region).
The HP Photosmart GoGo Photo Studio remote control is intended primarily for
operating the printer when you view images on a connected television. This remote
uses a supplied CR2025 battery that you need to install.
To install the remote battery:
1. Remove the battery compartment cover from the back of the remote.
2. Insert the supplied battery as shown with the + side up.
3. Slide the cover back into place.
GoGo Photo Studio Menus
The GoGo Photo Studio menus contain many features for viewing and printing
images, obtaining help, and more. The menus, when accessed, appear on the screen
overlaying the current image. You can access the menus of the GoGo Photo Studio
through the tabbed interface at the top of the camera Image Display. When the
camera is not in the camera dock, the menus have different options. For more
information, see the Camera User's Manual.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 13
The GoGo Photo Studio Menu Tabs
1 Print Menu
2 Playback Menu
3 Share Menu
4 Setup Menu
5 Help Menu
Tip The GoGo Photo Studio menus contain many useful commands and
options, but common functions, such as printing, are usually available with a
single button press on the printer control panel.
To use the GoGo Photo Studio menus:
1. Insert the camera in the camera dock on top of the printer. For more information
see Connecting the Camera.
2. Press OK on the printer control panel to access the menus. The Print Menu is
displayed initially.
To Navigate the Menus:
● Press
or on the printer to navigate through the menus (which appear as tabs
across the top of the camera Image Display). Press
or to access the options
under each menu. Menu options that are not accessible are dimmed.
● Press OK to select an option.
● To change to a different menu, press
until the current menu's tab is selected,
then press
or to navigate through the menu tabs.
● To exit the menus, select EXIT in the current menu and then press OK. You can
also press
until the current menu tab is selected and then press OK.
The Menus
● Print Menu
– Remove Red Eyes: Select to remove red eyes from the current image. If this
menu option is disabled, the option is not possible with the current image.
– Print All: Select to display the Print All options. Select Full Size and press
OK to print all the images in the camera, one borderless image per page.
You can also select 2 Photos per Page, 4 Photos per Page, or Print Index
Chapter 1
14 HP Photosmart 420 series GoGo Photo Studio
to print the images using one of these alternate layouts. Select Help and
press OK to access help with this feature.
– Print New: Select to display the Print New options. Select Full Size and
press OK to print new images in the camera taken since the last time the
camera was docked, one print per page. Select 2 Photos per Page, 4
Photos per Page, or Print Index to print the images using one of these
alternate layouts. Select Help and press OK to access help with this feature.
– Passport Photo: Select to display the Passport Photo options. Select 2 x 2
inches, 35 x 45 mm, 25.4 x 36.4 mm, 36.4 x 50.8 mm, or 45 x 55 mm as a
passport photo size, then press OK. For more information, see To print
passport photos:. Select Help and press OK to access help with this feature.
This menu option is disabled if you are not currently viewing images.
– Print test page: Select to print a test page containing information about the
printer that can help in troubleshooting problems. For more information, see
Printing a Test Page.
– Clean cartridge: Select to clean the print cartridge. For more information,
see Cleaning the Print Cartridge.
– Align cartridge: Select to align the print cartridge. For more information, see
Aligning the Print Cartridge.
– EXIT: Select and press OK to exit the current menu.
● Playback Menu: For more information, see the Camera User's Manual.
– Delete: Press to display various deletion options. You can delete the current
image or all images from the camera. This option also lets you format the
internal memory or memory card (if installed).
– Remove Red Eyes: Select to remove red eyes from the current image. If this
menu option is disabled, the option is not possible with the current image.
– Rotate: Select to rotate the current image. This menu option is disabled if
you are not viewing images or the current image is a video clip.
– Record Audio: Disabled when the camera is in the camera dock. For more
information, see the Camera User's Manual.
– EXIT: Select and press OK to exit the current menu.
● Share Menu: Select to access the HP Instant Share features available on the
camera. For more information, see the Camera User's Manual.
– Print 1 copy: Disabled when the camera is in the camera dock. For more
information, see the Camera User's Manual.
– Print 2 copies: Disabled when the camera is in the camera dock. For more
information, see the Camera User's Manual.
– HP Instant Share Setup: Select to set up HP Instant Share on the camera.
For more information, see the Camera User's Manual.
– EXIT: Select and press OK to exit the current menu.
● Setup Menu: For more information, see the Camera User's Manual.
– Display Brightness: Select Low, Medium, or High to change the screen
display contrast to suit current viewing conditions. You can extend the
battery life of the camera by setting this to Low.
– Camera Sounds: Select to turn camera sounds On or Off. These are
sounds the camera makes when you take a picture, turn the camera on, or
press a button.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 15
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