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Rev.060811‐AS
• Two(2)Yearpartsandlaborwarrantyfromdefectsinworkmanshipfrompurchasedateas
follows(exceptforrefurbishedunitsasspecifiedbelow).
• Three(3)YearpartsandlaborwarrantyfromdefectsinworkmanshipforGEMR(Government,
Educational,Military,&Religious)purchases ofnewproductonly.
• Refurbished
Unitscarrya90‐DAYpartsandlaborwarranty.
• Eachpartywillberesponsibleforonewayshippingduringthewarrantyperiod.
• ARMA(ReturnMerchandiseAuthorization)numbermustbeissuedinordertoprocessa
replacementortoauthorizeareturnforwarrantyrepair.EliteScreenswill,at
itssoleoption
replaceorrepairthedefectiveunitwithareplacement*(seeexceptionsbelow)afterthe
defectiveunitorpartshavebeenreceived.Oncetheproductisreceived,EliteScreenswillsend
outareplacement*unittothecustomerbygroundservice(subjecttoinve ntoryavailability).
• DoNot
ReturnAnyUnauthorizedItemstoEliteScreens,astheywillberefusedandreturned
atyourexpense.TheRMANumbermustbeincludedontheoutsidelabelofyourshipping
box.Ourwarehouseisnotauthorizedtoacceptreturns withoutanRMAnumberonthe
shippinglabel.
• RMANumbersare
validfor45daysfromthedateissued.
• MissingPartsmustbereportedwithin7daysofreceipt.Ifreportedafter7days,thecustomer
willberesponsibleforshippingandhandlingfees.Ifreportedafter30daysofreceipt,the
customerwillberesponsibleforcostofparts
andshipping&handlingfees.
*ANeworrefurbishedreplacementwillbesendouttothecustomerdependingonthetypeof
purchase(neworrefurbished)andbasedonstockavailability.
NorthAmericaonlyU.S.andCanada
ForWarrantyandServicerequests,pleasesubmitanRMA/ServiceFormat:
www.elitescreens.com/warrantysupportform
PleasevisitthislinkforfullWarrantyinformation:
www.elitescreens.com/warranty
ForCustomerServiceandTechnicalquestions,pleasecontactEliteScreensat:
Fax:(562)926‐8433[email protected]
REMEMBERTOREGISTERYOURPRODUCTAT:
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Warranty Policy
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Rev.060811‐AS
US&CanadaTechSupport&WarrantyClaim
Pleasecontactusat[email protected]
orcall+1877‐511‐1211#3orfax+1‐562‐926‐8433
EuropeTechSupport&WarrantyClaim
Pleasecontactusat[email protected]
orcall+49‐(0)40‐30392958
AsiaTechSupport&WarrantyClaim
Pleasecontactusat[email protected]
orcall+86‐(0)755‐8461‐7989
TaiwanTechSupport&WarrantyClaim
Pleasecontactusat[email protected]
orcall+866+2+8990‐1999
America:Europe:
EliteScreensIncEliteScreensEurope
16410ManningWayLübeckerStraße1
Cerritos,CA90703USA22087Hamburg,Germany
Tel:+1‐877‐511‐1211Tel:+49‐4030392494
Fax:+1‐562‐926‐8433Fax:+49‐40‐49219200
[email protected]
www.elitescreens.com
www.elitescreens.eu
Asia:
EliteScreensFranceS.A.S
Elite
Screens
China
Corp.
11,AlléeWillia m Penn
Longxi
Duimianling
Industry
Zone92150Surenes,France
Longcheng
Longgang
District,Tel:+33‐1‐45064735
ShenZhen
GuangDong,
ChinaFax:+33‐1‐45064735
Tel:
+86‐(0)755‐8461‐7989[email protected]
Fax:
+86‐(0)755‐8461‐7669www.elitescreens.com/fr
www.elitescreens.co m.cn
Japan:
Taiwan:
EliteScreensJapanCorp.
Elite
Screens
Taiwan
Corp.
467‐2‐606Tsuru m a,Machida‐shi,
4F.,No.42‐1WuguanRd.WuguTown ship Taipei Tokyo,194‐0004Japan
County248,Taiwan(Wug uIndustrialPark) Tel:0120‐07‐0008
Taiwan(R.O.C)Fax:+81(0)42‐706‐9130
Tel:
+886+2+8990‐1999[email protected]
Fax:
+886+2+8990+1366www.elitescreens.jp
[email protected].tw
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EastAsiaContact:
IndiaContact:
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