SKG HDX 8000 series Beginner's Manual

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Using Your

Polycom® HDX 8000 Series

Videoconferencing System

A Beginner’s Guide to HDX 8000 Series Features & Use

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Welcome to Video Conferencing!

Thank you for purchasing a Polycom® HDX 8000 series video conferencing system from

SKC. The HDX series delivers the richest audio, clearest and sharpest video to your

conferences. This user guide describes the basic system features, and how to use them.

About SKC

SKC provides technology solutions that enable our clients to better collaborate, communicate and connect

with their key stakeholders. Our ‘smart communications’ philosophy provides you with end-to-end access to

our rich resources, from videoconferencing and custom room integration to phone systems and headsets.

As a Platinum Certified Polycom reseller, you can expect the highest levels of service and support from our

account teams, engineers, and support technicians. SKC has earned Polycom’s prestigious Certified

Service Partner (CSP) certification, recognizing our high levels of service readiness, competency and

capacity for deploying Polycom technology. We’re your trusted Polycom partner, before and after the

sale.

24 Hour Test Sites

As you become familiar with your new Polycom video conferencing system, feel free to use our test sites. Our

24/7 testing facilities can be reached at the numbers below. If you would like someone to join your test call

on our end, please call (800) 882-7779, extension 2 during regular business hours.

IP Test Site: 74.62.118.41

ISDN Test Site: 913.693.8256

For Additional Support

For more detailed product information, please check the SKC website, www.skccom.com, the Polycom

website, www.polycom.com, or contact the SKC video support team.:

Video Support: (800) 882-7779, Ext. 2

Account Support: (800) 882-7779

E-mail: [email protected]

Helpful Local Contacts & System Information

In-house Technical Contact:

Video System Name:

Serial Number:

ISDN Number:

IP Address:

Welcome to Videoconferencing!

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Table of Contents

Welcome to Videoconferencing! ................................................. 1

HDX Hardware & Accessories ..................................................... 3

Using the Remote Control .......................................................... 4

Setting Up the HDX 8000 ................................................. 5

Placing, Answering & Ending Calls ............................................. 7

Volume & Mute Control ............................................................. 7

MultiPoint Video Calls ............................................................... 8

Using the Address Book ............................................................. 8

Cameras & Camera Presets ....................................................... 9

Sharing PC Content .................................................................. 10

Full Screen & Picture-in-Picture Viewing ....................................... 11

Dual Monitor Emulation ............................................................ 12

Do Not Disturb Setting ............................................................... 13

Tips for Effective Video Conferences ........................................... 14

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HDX Hardware & Accessories

HDX 8000 Series Rack Mountable Codec

 •2Urackmountcodec

 •HighDefinitionvoice,video&content

 •Flexibleaudioandvideoinputs/outputs

 •Professional-gradePhoenixconnectors

 •Supportsupto2cameras

 •Supportsupto4microphones

HDX Remote Control

 •ControlsfeaturesandfunctionsofHDX8000seriessystem

 •Uses4-AAAbatteries(included)

Eagle Eye Camera

 •Accessory,includedinsomebundlepackages

 •Upto2camerassupported

 •TrueHighDefinitionimagecapture

 •Enhancedimagequalityinallcalls,notjustHD

 •12xzoom

 •180degreepanningradius

 •Quick,sharpfocuswhenusingthemanualpant/tilt/zoomor

preset camera locations.

HDX Microphone

 •Accessory,includedinsomebundlepackages

 •Upto4microphonessupported

 •360degreecoverage

 •22kHzhighfidelityaudio

 •25ft.cable

MPPlus

 •Accessory,includedinsomebundlepackages

 •4-wayMPPlus enables 4 port bridge

People on Content

 •Accessory,includedinsomebundlepackages

 •Presentationscomealivewhenthepresenterbecomespartofthe

content. Similar to the “blue screen” or “weatherman”

technology used in TV/movie production.

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Using the Remote Control

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Connecting the Cables

Note: SKC strongly recommends contacting us for engineering support if a system needs to be

moved or re-connected. The HDX series has been designed for professional installation.

1. Connect the HDX to monitor(s).

2. Connect camera cable from the HDX to the Polycom Eagle Eye Camera main camera (Camera Input 1).

3. If using second camera, connect HDX to the Polycom Eagle Eye Camera (Camera Input 2). Make sure the

auxiliary power cable is connected to the camera, as power is not transmitted over the supplied camera cable.

4. Connect the audio cables.

5. Connect the Walta connection to back of the HDX as well as the microphone. If using a second (or third)

microphone, you can daisy chain them together using the second Walta connection on the microphone.

6. If using an ISDN connection, connect your PRI (or condensed BRI) line to the appropriate port on the top

row.

7. Connect the LAN cable to your local IP network (the top connection of the two Ethernet ports).

8. If using a VCR, connect its cables to the appropriate group of inputs/outputs in the top row.

9. If connecting a PC for content sharing, connect the appropriate cable (DVI connection) to the PC Input

port on the bottom row. The audio input for the PC is above the video input (stereo jack).

10. If connecting an analog phone line, connect the cable to the POTS connection in the top left.

11. Connect the power cable.

Setting Up the HDX 8000

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Placing, Answering & Ending Calls

To Answer an Incoming Video Call

The system is set to auto-answer calls by default. If auto-answer is turned off:

 •Yoursystemwillring&alertyouon-screenthatyouhaveacall

 •PresstheCallbuttonontheremotetoanswerthecall

 •Makesureyourmicrophoneisnotmuted,unlessyouwishtoremainon

mute during the call.

To Place a Call

 •MakesuretheHDX8000andmonitor(s)arepoweredon

 •PresstheCallbuttonontheremotetoplaceacall

 •Adialingwindowwillopenonyourmonitoralongthetopofthehomescreen

 •Usethenumbersandarrowsontheremotecontroltonavigatethecallscreen

 •UsethekeypadtodialtheIPorISDNnumberofthesiteyouarecalling.WhendialinganIP

address, use the dot button on the remote control.

 •Arrowtothe“Quality”windowtoselectcallspeed.Usethecenterbuttonasan“Enter”button

 •YoucanspecifythatyouaredialingIPorISDN,orletthesystemautodetectthecalltype

 •PresstheCallbuttontodialthecall

 •Makesureyourmicrophoneisnotmuted

To Hang Up a Call

 •PresstheHangUpbuttonontheremotecontrol

 •Ifyouareinamultipointcall,thesystemwillaskyoutoconfirmthatyouwishtohangup.Ifyouare

in a point-to-point call, the call will drop immediately, without confirmation.

 •Usethecenterbuttoninthearrowpadtoconfirmhangup

Placing a Call Through the Address Book or Call History

 •PresstheCallbutton

 •ArrowtoDirectoryorRecentCallHistoryandpressEnter

 •Arrowtothedesirednumber,thenthegreencallbuttontoselectit

 •YoucanalsoaccesstheaddressbookwiththegreenDirectorybutton

Volume & Mute Control

 •UsetheVolumeleverontheremotetoadjustcallvolume

 •Tomutethemic(s),presstheMutebuttonontheremotecontrol

 •Thebuttoninthecenterofthemicpodwillalsomutethesystem

 •Redlightsappearonthemic&amutedmiciconwillappearonscreen

 •Tounmute,presstheMutebuttonontheremoteorthemicpod

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MultiPoint Video Calls

MultiPoint Plus Software Upgrade

MP Plus is available for the HDX 8000 series, and included with some models/bundles. If your system has

MP Plus, its built-in 4 port MCU is activated with the purchase of a MultiPoint Plus Software License Key. HDX

8000 systems can be upgraded to 8 ports. This license allows you to connect up to three or seven far sites to

one conference, and supports mixed IP and ISDN endpoints. Once you have activated the MultiPoint license

in your HDX 8000 series, it’s easy to make multipoint calls. You can add participants at any time during your

conference, and can disconnect individual or all sites at any time.

Adding a Site to a MultiPoint Call

 •Callthefirstsiteasdescribedonthepreviouspage

 •Whileinacall,presstheCallbuttonontheremote

 •Dialthenumberyouwishtocall,orselectitfromtheaddressbook

 •Repeatthesestepsuntilallsitesareconnected

Disconnecting a Site in a MultiPoint Call

While in a MultiPoint call, you can disconnect sites one at a time at any time during the call.

 •PresstheHangUpbutton

 •Thedisconnectscreenwillshowyouthesitesconnectedinthecall

 •Pressthenumberonthekeypad,1,2,3,etc.thatcorrespondswiththesiteyouwanttodisconnect

 •Thesystemwilldisconnectthesiteimmediately;therewillbenosecondaryconfirmation

 •Todisconnecttheentirecall,presstheHangUpbuttontwice,orselectHangUpAll

Using the Address Book to Store a MultiPoint Call

 •PresstheDirectorybuttonontheremote,orarrowto“Directory”onthehomedialingscreen

 •Select“New”

 •Select“MultiPoint”

 •Selecttheparticipantsandspeedforthecall,andassignanametothegroup

 •Thenexttimeyoucanselectthegroupbygroupnamefromtheaddressbook

Using an External Bridge

If you need to connect, or “bridge” more sites, or if you do not have a MultiPoint

License, you can connect your videoconference over an external bridge. SKC

offers a full range of conferencing services, and can assist you with any bridged

conferences you hold. For more information, call (888) 336-9752.

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Cameras & Camera Presets

Controlling the Near and Far End Cameras

•PresstheNearorFarbuttonontheremotecontrol

•Theon-screencameraiconwillpointtowardsyouifcontrollingthenearend

camera, or away from you if you are controlling the far end camera

•Usethearrowsontheremotetomovethecameraup/downandleft/right

•TheZoomIn/Outbuttonwillzoomtheimageasdesired

•Note:Somesystemadministratorswilldisablefarendcameracontrol

What is a Camera Preset?

The HDX 8000 series can store 100 local camera presets, letting you aim and zoom to specific locations with

the touch of a button. This is similar to the radio presets in a car. You may also set camera presets for the

far end location, if their system supports presets, and they allow remote sites to control their camera. Presets

provideaquick,convenientwaytomovethecameratofrequentlyusedpositionsintheconferenceroom.

To Store Camera Presets

 •PresstheNearorFarbuttonontheremotetoletthesystemknowwhichcamerayouaregoingto

assign presets to.

 •Adjustthecamerapositionasdescribedabove

 •Whenatthedesiredlocation,pressandhold0-9onthekeypad

 •Thecameralocationwillnowbeassignedthatpresetnumber

 •Toreassignapreset,re-aimthecamera,thenpress0-9.Thiswilloverridetheexistingpreset.

 •ToclearallstoredPresets,pressNear,thenselect“delete.”

 •Whenyoupoweronthesystem,itwilldefaulttopresetposition0

Using Camera Presets

 •Toviewyourpresets,pressthePresetbuttonontheremote

 •Duringaconference,press0-9tomovethecameratoitspresetposition

 •Thecameracanbecontrolledwiththearrowsandzoombuttonafterbeingmovedtoapreset

location. This will not affect or change your preset assignments.

Displaying a Document Camera or DVD/VCR

 •IfyouhavepurchasedadocumentcameraorDVD/VCR,itcanbeusedduringvideoconferences

 •Pressthecamerabuttonontheremote

 •ArrowtotheDocumentCameraorDVD/VCRicon,thenpressenter

 •Toreturntothemaincamera,repeattheabovesteps,selectingthefirsticon

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Sharing PC Content

Connecting a Laptop or PC

You can connect your PC directly to the back of the HDX 8000 series system, allowing you to share live PC

graphics during a videoconference. This is called “content sharing.”

To Send PC Content

 •MakesureyourlaptopissetuptosharefromtheVGAout(monitor)port

 •YoumayneedtoenableyourVGAportwithakeyboardcommand,commonlyFunction+F5or

 +F8.ConsultyourITdepartmentforinstructionsspecifictoyourPC.

 •IdealPCscreenresolutionis1024x768;800x600willsometimeswork

 •PresstheContentbuttonontheremotecontrol

 •YourvideofeedwillbereplacedwithlivegraphicsfromtheconnectedPC

 •FarsiteswillviewyourPCcontentwhilecontentsharingisactivated.

Sending Content During MultiPoint Calls with 2 Monitors

By default, you will see content on monitor 1 and the speaking remote site on monitor 2. If you would like to

see all remote sites while sharing PC content, open the administrative settings on the HDX. In the monitor sec-

tion, select:

Monitor 1 screen: check Near, check Far, uncheck Content

Monitor 2 screen: check Near, check Far, check Content.

To Stop PC Content & Return to Video Conference

 •PresstheContentbuttonontheremotecontrol.Yourvideofeedwillresume.

 •Youcandisconnectthecablewithoutanyharmtoyourcomputer,opendocuments,oropen

programs.

People+ContentIP

IfyouhavethePeople+ContentIPsoftwareapplicationinstalledonyourcomputer,youcanshowcontent

from any Windows XP or Windows 2000 computer that is connected to the network. To download this

application, go to www.polycom.com/support/video, or contact your SKC representative at (800) 882-7779.

People On Content

The People On Content option allows you to show yourself on top of content that you are sharing. The

effect is similar to a weather person standing in front of a map during a local newscast. Contact your SKC

representative or technical support for information about enabling or configuring People On Content.

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Full Screen & Picture-in-Picture Viewing

Single Monitor Video Viewing

When dialing from the home screen, you will see the near end video view in a small window. Upon

connecting, the far end will automatically switch to full-monitor view. Most users prefer to view their local

video as well, so they know what the far end is seeing during the conference. The HDX 8000 series has built-

in Picture-in-Picture support, as well as Dual Monitor Emulation (described on the next page).

Using Picture-In-Picture with Single Monitor Viewing

•PressDisplay(Picture-in-Picture)buttonontheremotecontroltwice

•ThePIPwindowwillopenwithayellowborderaroundit

 •Whilethisyellowborderison,pushtheDisplaybuttontomovethe

viewing window between the four corners of the screen.

 •ThePIPborderwillturnbluewhenithaslockedintoposition

 •ThePIPwindowdisplayswhatyourmaincameraissendingtothefarend

 •Ifafarsitesendsanytypeofcontent,youwillseetheircontentinthemainpartofthescreen,and

the people on the far end in your PIP window. You will lose local view of your room.

 •Tohidepicture-in-picture,settheremotedown,orlaytheremoteonitssidetokeepPIPviewing.

Using Picture In Picture with Dual Monitor Viewing

 •Duringvideoconferences,onemonitorwillshowthenearend,whiletheothershowsthefarend

 •IfafarsitesendsPCcontent,thecontentisdisplayedononemonitor,whilethefarendvideo

displays on the other monitor. Local video can be viewed in PIP on the monitor with the far end.

Swapping PIP Image with Full Screen Image

 •Occasionally,youwillwanttoswaptheimagesseeninthesmallandlargewindows

 •PresstheCamerabuttonontheremotecontrol

 •Selectthecameraalreadybeingusedtoswaptheimages

 •Repeatthesestepstoswaptheimagesback

Ending Picture in Picture Display

 •ToendPicture-in-Picturedisplay,pushtheDisplaybuttonontheremotecontrolorplacetheremote

on the table.

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Dual Monitor Emulation

What is Dual Monitor Emulation?

Polycomoffersauniquedualmonitoremulation(DME)feature,

providing dual monitor-type display on a single monitor. With DME,

users will see near & far end video simultaneously on the same

monitor. During content presentations, the content will display on

a single, large viewing area, while near & far end video appear in

smaller windows.

Turning On Dual Monitor Emulation

 •PushtheHomebuttonontheremotecontrol

 •ArrowtotheSystembuttoninthelowerleftcornerofthescreen,andpressenter

 •SelectAdminSettings

 •SelectMonitors

 •ArrowtoDualMonitorEmulationatthebottomofthepage,andpressentertocheckthebox

 •PushtheHomebuttonontheremotecontrolagain,andproceedwithyourvideocall

 •Ifinacall,presstheblueNearbuttontoreturntoyourvideocall

Turning Off Dual Monitor Emulation

 •RepeatthestepsabovetoaccesstheDualMonitorEmulationsetting

 •Pressentertoun-checkthesetting

Dual Monitor Emulation Settings & Controls

 •Bydefault,twoequalsized,sidebysideviewingareaswillappear

 •PresstheDisplaybuttononce,andthefarendvideowillappearfullscreen(nolocalview)

 •PressDisplayasecondtime,andthefarendwillappearinalargeviewingwindow,whilethelocal

view will open in a small window in the corner of the monitor

 •IfsendingorreceivingPCgraphics,thecontentwillappearinalargewindow,whilethelocaland

far video view will appear in two smaller windows.

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Do Not Disturb Setting

About Do Not Disturb

By default, your HDX 8000 series system will automatically accept incoming video calls. This can be changed

by your system administrator, or you can utilize the Do Not Disturb setting. When you have your HDX 8000

series set to Do Not Disturb, callers will hear a busy signal when trying to connect with your system, and you

will not receive an on-screen notification of any incoming call attempts. You will be able to make outgoing

calls.

Turning On Do Not Disturb

 •PushtheHomebuttonontheremotecontrol

 •OntheHomescreen,select in the lower right hand corner of the screen.

 •SelectONtosettheDoNotDisturbsetting

 •WhileDoNotDisturbisturnedon,aniconwillappearinthelowerrightcornerofyourmonitor

 •ThisiconwilldisappearwhenDoNotDisturbisturnedoff

Turning Off Do Not Disturb

 •PushtheHomebuttonontheremotecontrol

 •Inthelowerrighthandcorner,selectthisbutton:

 •SelectOFFtoendtheDoNotDisturbsession

 •Callerswillagainbeabletodialinandconnecttoyourvideoconferencingsystem

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Tips for Effective Video Conferences

Before Your Video Call

 •Taketimetoexperimentandpracticewiththeequipmentbeforeyourconference

 •Learnhowtouseanyaccessoriesorperipherals,suchasdocumentcamerasandDVD/VCRs

 •Arrangeatestconferencebeforehand,eithertoanothersiteinyourcompany,ortoanSKCtestsite.

 •Appointaleader/facilitatorforeachsite

 •Distributeanyneededmaterialsbeforethemeeting

During Your Video Call

 •Beginontimeandstayfocusedonthegoalsofyourmeeting

 •Introducetheconferenceparticipants,asyouwouldinaface-to-facemeeting

 •Allowforabriefdelayaseachsidespeaks.Doubleyourusualwaittimeafteraskingaquestion.

 •Maintaineyecontactbylookingdirectlyatthecamera

Clothes & Lighting

 •Closeanydrapesorblinds,asdaylightmayconflictwithroomlighting

 •Lightpastels&mutedcolorslookbestinvideoconferences

 •Avoidbrightcoloredclothing,solidblackorred,andbusypatterns(iechecksornarrowstripes)

 •Ifyouwearwhite,ajacketorsweaterwillimprovecontrast

 •Avoidclothesthatmatchthewallcolor

 •Beawareofanyjewelrythatjingles,asthenoisewillbepickedupbythemicrophone(s)

 •Redlipstickanddarkeyeshadowarenotidealinvideoconferences

Speak & Act Naturally

 •Usenaturalgestureswhenyouspeak,justasyouwouldifyouwereinthesameroom

 •Speaknormally,anddon’tshout.Themicsaredesignedtopickupyourvoiceatnormalvolumes.

 •Askquestionsandencourageparticipationbyallconferenceattendees,nearandfar

 •Talkabitslowerthannormaltoensureyouareheardclearly

 •Avoidinterruptinganotherspeaker

Cameras & Microphones

 •Positionmicsinthecenterofthetable,anduseadditionalmicsinlargerrooms

 •Usemute,especiallywhenmovingthemicrophones

 •Avoidrustlingpapers,tapping,andotherdistractingnoises,especiallynearthemics

 •Beawareoflivemicrophonesatalltimes.Evenifyouthinkyouaremuted,actasifyou’renot

 •Limitsideconversations.Themicspickupevenquietconversationsandwhispering.

 •Fillthescreenwiththepeopleintheconference,ratherthantables,chairs,wallsorfloorspace

 •Setanduseyourcamerapresetsforquick,easycameraplacement

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Notes

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Notes

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Notes

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SKG HDX 8000 series Beginner's Manual

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