WiebeTech Drive eRazer Ultra User manual

Brand: WiebeTech

Model: Drive eRazer Ultra

Type: User manual

WiebeTech Drive eRazer Ultra is a high-end data erasure device that supports a wide range of erase methods including quick erase, custom erase, random erase, secure erase (normal and enhanced), and various government and industry standards. Drive eRazer Ultra can connect to both SATA and IDE/PATA drives, unhide and erase HPA/DCO areas, and optionally connect to a serial printer for summary/verification test results.

Protecting Your Digital Assets

Wiebetech Branding

2c85m76y

PMS 711C

66c7m7y

PMS 299C

Product Name:

Univers 73 Black Extended

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ABCDEFGHIJKLMNOPQRSTUVWXYZ

CRU

WiebeTech

Drive eRazer

™

Ultra

User Manual

Features

• Erasesalldatafromaconnectedharddrive

• Choosefromadozenpreseterasemethods,orcreateyourown.

• CanunhideoreraseHPAorDCOareasthatacomputer’sOScan’tsee.

• AttachesnativelytoSATAandIDE/PATAdrivesandconnectstoothertypesofdrives

withoptionaladapters

• LCDmenusmakesetupanderasuresimple

• LCDgivesclearindicationoftimeremainingforerasuretocomplete

• Standaloneoperationwithnocomputerrequired

• USB connection allows the Drive eRazer Ultra to be used to prevew drives before

erasureortoconrmerasureafteruse

• OptionallyconnectstoaZPL2serialprinterforsummary/vericationtestresults

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CRU WiebeTech Drive eRazer Ultra User Manual

1 PRE-INSTALLATION STEPS

1.1 PACKAGE CONTENTS

Thefollowinglistcontainstheitemsthatareincludedinthecom-

pletecongurationforthisdevice.PleasecontactCRUifanyitems

aremissingordamaged:

Accessories Quantity

DriveeRazerUltra 1

ACadapter 1

Metaldriveplate 1

Packageofscrewsandbumpers 1

SATApower/datacable 1

IDE/PATApowercable 1

IDE/PATAdatacable 1

QuickStartGuide 1

1.2 IDENTIFYING PARTS

Takeamomenttofamiliarizeyourselfwiththepartsoftheproduct.

Thiswillhelpyoutobetterunderstandthefollowinginstructions.

TABLE OF CONTENTS

1Pre-InstallationSteps 2

1.1PackageContents 2

1.2IdentifyingParts 2

1.3LEDBehavior 3

1.4WarningsandNotices 3

2InstallationSteps 4

3UsingtheLCDInterfaceandMenu 4

3.1Home/StartErasing 4

3.2ReviewSettings 5

3.2.1EraseType 5

3.2.1.1SupportedEraseSpecications 5

3.2.1.2CustomErase 6

3.2.2HPA/DCOHandling 6

3.2.3Validation 7

3.2.4LabelPrinterOutput 7

3.2.5ResettoFactory 8

3.3ViewDriveInfo 8

3.4ViewDockInfo 9

3.5OtherScreensDuringtheErasureProcess 9

3.5.1OperationalStatus 9

3.5.2ErrorIndication 10

4FrequentlyAskedQuestions 11

5TechnicalSpecications 15

FRONT

eSATAConnector

MolexMini-Fit

PowerConnector

IDE/PATADataConnector

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CRU WiebeTech Drive eRazer Ultra User Manual

1.3 LED BEHAVIOR

LED COLOR STATE DESCRIPTION

PowerOut-

put

Green Solid

Theattacheddriveis

poweredon.

PowerInput Green Solid

TheDriveeRazerUltra

isreceivingpower.

Error Red Solid

Theattacheddrivehas

reached131°F/55°C,

oranHPA/DCO-related

diskcommandhas

failed.

DriveActivity Red Solid

Theattacheddriveis

beingaccessed.

HPA/DCO

Indicator

Amber Solid

AnHPAorDCOarea

hasbeendetected.

Oncelit,itwillnotbe

unlituntiltheDrive

eRazer’spoweris

cycled.

1.4 WARNINGS AND NOTICES

Pleasereadthefollowingbeforebeginninginstallation.

General Care

• ThemaincircuitboardoftheDriveeRazerUltraissus-

ceptibletostaticelectricity.Propergroundingisstrongly

recommendedtopreventelectricaldamagetotheenclo-

sureorotherconnecteddevices,includingthecomputer

host.Avoidalldramaticmovement,tappingontheunit,

andvibration.

• Avoidplacingtheharddrivesclosetomagneticdevices,

highvoltagedevices,ornearaheatsource.Thisincludes

anyplacewheretheproductwillbesubjecttodirect

sunlight.DoNOTallowwatertomakecontactwiththe

driveortheDriveeRazerUltra.

• Beforestartinganytypeofhardwareinstallation,please

ensurethatallpowerswitcheshavebeenturnedoff

andallpowercordshavebeendisconnectedtoprevent

personalinjuryanddamagetothehardware.

• Removeanyattacheddevicesbeforetransportingthe

DriveeRazerUltratopreventdamagetothedriveinter-

faces.

SIDES

DB9SerialConnector

forprinteroutput

USB3.0Connector

TOP

ErrorLED

LCDScreen

PowerInput

LED

DriveActivity

LED

PowerOutput

LED

DC+12V

PowerConnector

PowerSwitch

Navigation

Buttons

HPA/DCO

IndicatorLED

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CRU WiebeTech Drive eRazer Ultra User Manual

2 INSTALLATION STEPS

a. Attachtheprotectivemetaldriveplatetoyour3.5”harddrive.(Thisstepisoptional.)Thepurposeofthe

bottomplateistoprovideprotectiontoyourdriveelectronicsandaidheatdissipation.

b. Ifyou’reerasinganIDE/PATAdrive,congurethejumpersontherearofthedrive.Thedrivemustbesetto

theMastersetting.Consulttheinstructionsforyourdrive.Somedrivesdisplaycongurationinformationon

thedrive’slabel.

c. EnsurethattheDriveeRazerUltra’spowerswitchisintheOFF(0)position.

d. ConnecttheDriveeRazerUltratothedrive(oradapter)usingeithertheIDEribboncableforIDE/PATAdrives

ortheSATAdata/powercableforSATAdrives.

e. Ifyou’reusinganadapter,connectthedrivetotheadapter.

f. AttachthepowercabletotheDriveeRazerUltraandtothedrive.ForSATAdrives,thepowercableanddata

cablearecombinedintoasingleSATAdriveinterface.

g. PlugtheACadapterintotheDriveeRazerUltra.

h. Turnonthepowerswitch.TheconnecteddrivewillpowerupandtheDriveeRazerUltramainmenuwill

appearontheLCDscreen.

3 USING THE LCD INTERFACE AND MENU

UsetheLCDand4-buttonnavigationinterfacetostarterasingdrives,adjustsettings,viewinformationabout

thedriveanddock,orcheckonoperationalstatus.Onthe4-buttonnavigationinterface,“Up”and“Down”allow

scrollingthroughoptions,while“Right”selectsand“Left”goesbacktothepreviousscreen.

3.1 HOME/START ERASING

Usethisscreentobegintheerasureprocessusingcurrentsettings.“QuickErase”isthedefaulterasure

setting.QuickEraseusesallzeroesastheoverwritepattern.

START ERASING

QUICK ERASE >

WILL ERASE ALL

DATA >

ESTIMATING

ERASE TIME

ERASING. . . 2%

19 M REMAINING

WhenQuickEraseisnished,theDriveeRazerUltrawillverifyasampletoensurecompletion.Seesection

3.2.3formoreinformationonverication.

PREPARING VERIFY VERIFY . . .2%

39M REMAINING

VERIFY

DONE >

REVIEW SETTINGS

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CRU WiebeTech Drive eRazer Ultra User Manual

3.2 REVIEW SETTINGS

Fromthisscreen,theusercanchoosetheerasetype,setHPA/DCOhandling,verication,andprinter

outputtype.

3.2.1 Erase Type

• Fromthe“ReviewSettings”screen,pressEntertogettothe“EraseType”screen.

ERASE TYPE

• Thecurrenterasemodewilldisplay,alongwithanoptiontochangethesetting.PressEnterto

change.

QUICK ERASE

CHANGE SETTING? >

• PresstheUpandDownbuttonstoscrollthroughthedifferentoptions.PressEntertoselectthe

erasemodeyouwanttouse.

CHANGE MODE TO

CUSTOM ERASE >

• Afteryouselectthemode,youwillbepromptedtomakeyourselectionthedefaultmode.Press

Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthe

modeasdefault.

CUSTOM ERASE

MAKE DEFAULT? >

Supported Erase Speciﬁcations

TheDriveeRazerUltraoffersuserexibilitywithoveradozenpreseterasemethods.Usethefol-

lowingcharttohelpselectwhicherasespecicationtouse.

MODE DESCRIPTION

QUICKERASE Performsasinglepass,writingallzeroes

CUSTOMERASE Performs1to99passes(user-selectable)overwritingwithzeroesforauser-

selectedpattern.Oneveryotherpass,thecomplement(inverse)ofthese-

lectedpatternwillbeused,butthelastpasswillalwaysusetheuser-dened

pattern.

RANDOMERASE Performs1to9passes(user-selectable),overwritingwitharandomlygener-

ated32-bitpattern.Anewpatternisgeneratedforeachpass.

SECUREERASEN Initiatesthedrive’sbuilt-inSecureErase(Normal)function.PertheATAspeci-

cation,thisfunctionoverwritesalladdessableareasusingzeroes.HPAor

DCOareasareexcludedperthespec,buttheDriveeRazerUltrawillunhide

suchareaspriortoinitiatingtheSecureEraseiftheuserhaschangedthe

HPA/DCObehaviorinthe“ReviewSettings”menu.Secureeraseisbetter

abletohandlebadblockscomparedtoothererasemethods.

SECUREERASEE Initiatesthedrive’sbuilt-inSecureErase(Enhanced)function.Thisissimilarto

SecureErase(Normal),exceptthatHPAandDCOareasareerased(without

beingremoved),andinsteadofallzeroesarepeatingpatternisused.Thepat-

ternissetbythedrivemanufacturer.Thevalidationstepisnotapplicablesince

theerasepatternvariesfromdrivetodrive.

DODCLEAR USDepartmentofDefense(DoD5220.22-M)“Clear”standard

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CRU WiebeTech Drive eRazer Ultra User Manual

Supported Erase Speciﬁcations, continued...

MODE DESCRIPTION

DODSANITIZE USDepartmentofDefense(DoD5220.22-M)“Sanitize”standard

NIST80088CLEAR “Clear”standarddenedbyNISTspecialpublication800-88

NIST80088PURGE “Purge”standarddenedbyNISTspecialpublication800-88

CSECITSG-06 Canada’sdatasanitizationstandard

HMGIS5ERASE GreatBritain’sdatasanitizationstandard

DSDISM6.2.92 Australia’sdatasanitizationstandard.AlsosatisesNewZealand’sGCSB

NZISM2010standard.RemovesHPAorDCOareas,thenperformsasingle

passofarandompattern(threepassesfordrivessmallerthan15GB).

VERIFYONLY Nooverwriting—performsthevericationsteponly

Custom Erase

Ifthismodeisselected,theusermayselectthepasscountnumberandoverwritepattern.Youcan

setthismodethedefaultwhenyouselectitbypressingEnter.PressUporDowntosetandcon-

tinuewithoutsavingtheselectionasthefuturedefault.

# OF PASSES

01 >

DATA PATTERN

00000000 >

CUSTOM ERASE

MAKE DEFAULT? >

3.2.2 HPA/DCO Handling

ErasemodesQuickErase,CustomErase,RandomErase,SecureEraseN,andSecureEraseEallowthe

usertoselecthowhiddenareas(HPAsandDCOs)arehandledduringtheerasingprocess.

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettotheHPA/DCO

Handlingscreen.PressEnter.

HPA/DCO HANDLING

• ThecurrentHPA/DCOhandlingsettingwilldisplay,alongwithanoptiontochangethesetting.Press

Entertochange.

UNLOCK ALL

CHANGE SETTING?

• UsetheUpandDownbuttonstoscrollthroughthehandlingoptions:unlockall,unlockHPAonly,

andignoreall.PressEntertoselect.

CHANGE TO

UNLOCK HPA ONLY

• Afteryouselectthehandling,youwillbepromptedtomakeyourselectionthedefault.PressEnter

tosavethemodeasdefault.PressUporDowntosetandcontinuewithoutsavingthesettingas

default.

IGNORE ALL

MAKE DEFAULT?

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CRU WiebeTech Drive eRazer Ultra User Manual

3.2.3 Validation

TheusermayselectthelevelatwhichtheDriveeRazerUltraveriestheerasureprocessatcompletion.

TheoptionsareMinimal(factorydefaultselection),Medium,andHigh.Thisvalidationprocessoffersa

basiclevelofassurancethattheerasurewassuccessfullycompleted.

Someerasespecicationsrecommendorrequirethataseparatetoolbeusedforvalidation.

• Fromthe“ReviewSettings”screen,pressEnter,andthenUporDowntogettothe“Validation”

screen.PressEnter.

VALIDATION

• Thecurrentvalidationsettingwilldisplay,alongwithanoptiontochangethesetting.PressEnterto

change.

MINIMAL

CHANGE SETTING?

• UsetheUpandDownbuttonstoscrollthroughtheverifyoptions:MINIMAL,MEDIUM,orHIGH.

PressEntertoselect.

CHANGE VERIFY TO

MEDIUM

• Afteryouselectthevalidationyouwillbepromptedtomakeyourselectionthedefault.PressEnter

tosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthesetting

asdefault.

MEDIUM

MAKE DEFAULT? >

3.2.4 Label Printer Output

TheDriveeRazerUltrafeaturesaDB9null-modemserialconnectionforthepurposeofconnectinga

labelprinterthatsupportstheZPLIIprogramminglanguage.ThiswillallowtheDriveeRazertoprinta

labelrecordingdetailsofaneraseprocess.Thisoccursattheendoftheprocess.Thelabelcanthenbe

afxedtothedrive,ortoaDriveBox™anti-staticstoragecase.Therearetwooutputmodes,onefora4”

x1”labelandonefora4”x6”label.Youmayalsoprintalabelasatestwithoutanerasureprocess.

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe“Printer

Output”screen.PressEnter.

PRINTER OUTPUT



NOTE

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CRU WiebeTech Drive eRazer Ultra User Manual

• ThecurrentPrinterOutputsettingwilldisplay,alongwithanoptiontochangethesetting.Press

Entertochange,orUporDowntoprintatestlabel,changethenumberoflabelsyouwishtoprint,

orchangewhethertoprintalabelwhenanerrorisdetectedornot.

LARGE LABEL 1x6

CHANGE SETTING? >

PRINT TEST LABEL

# OF COPIES: 1

CHANGE SETTING?

PRINT ON ERR? N

CHANGE SETTING?

• UsetheUpandDownbuttonstoscrollthroughtheprinteroptions:“SmallLabel4x1”,“LargeLabel

4x6”,or“PCOutput”.PressEntertoselect.

CHANGE LABEL TO

SMALL LABEL 4x6

• Afteryouselecttheprinteroption,youwillbepromptedtomakeyourselectionthedefault.Press

Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingas

default.

SMALL LABEL 4x6

MAKE DEFAULT?

3.2.5 Reset to Factory

Fromthisscreen,youcanresetthesettingsontheDriveeRazerUltratothefactorydefaults.

FUNCTION FACTORY DEFAULT SETTING

EraseMode QuickErase

HPA/DCOHandling IgnoreAll

Validation Minimal

LabelPrinterOutput SmallLabel4x1

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe”ResettoFac-

tory”screen.PressEnter.

RESET TO FACTORY

• Atthenextscreen,pressEntertocontinue.Thesettingsarenowresettothefactorydefaults.

CONTINUE >

3.3 VIEW DRIVE INFO

Thisscreendisplaysinformationabouttheattacheddrive.

• Fromthe“Home/StartErasing”screen,presstheUporDownbuttonstogettothe“ViewDriveInfo”

screen.PressEnter.

VIEW DRIVE INFO

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CRU WiebeTech Drive eRazer Ultra User Manual

• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutthedrive.

MODE EXPLANATION

Capacity(bytes) Capacityoftheharddrive,measuredinbytes

Manufacturer Manufacturingcompanynameoftheharddrive

Modelnumber Modelnumberoftheharddrive

Serialnumber Serialnumberoftheharddrive

FirmwareRev Firmwarerevisionnumberoftheharddrive

HPAsize(bytes) ThesizeoftheHostProtectedAreaoftheharddrive,measuredinbytes

DCOsize(bytes) ThesizeoftheDeviceCongurationOverlayoftheharddrive,measuredin

bytes

Diskhealth DisplaystheS.M.A.R.T.healthstatusofthedrive

SecureEraseNortime

TimereportedbythedrivethatitwilltaketouseSecureErase(Normal)

SecureEraseEnhtime TimereportedbythedrivethatitwilltaketouseSecureEraseEnhanced

Start/Stops S.M.A.R.T.informationonhowmanytimesthedrivehasspunupandspun

down

PowerCycles S.M.A.R.T.informationonhowmanypoweron/offcyclesthedrivehasunder-

gone

BadSectors Numberofbadsectorsreportedbythedrive

3.4 VIEW DOCK INFO

ThisscreendisplaysinformationaboutyourDriveeRazerUltraunit.

• Fromthe“Home/StartErasing”screen,presstheupordownbuttonstogettothe“ViewDockInfo”

screen.PressEnter.

VIEW DOCK INFO:

• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutDriveeRazer.

MENU ITEM CONDITION/EXPLANATION

ProductName Brandnameoftheproduct(e.g.“DriveeRazerUltra”)

UniqueID#

Aspecic,uniquenumberassignedtotheunitforidentication,akintoaserial

number

Firmwarever.# SpecicrmwareversioninstalledontheDriveeRazerUltraproduct

3.5 OTHER SCREENS DURING THE ERASURE PROCESS

3.5.1 Operational Status

Duringerasure,statusmessagesaredisplayedontheLCD.Examplesarebelow.

STATUS MESSAGE CONDITION/EXPLANATION

STARTINGERASURE Brieydisplayswhenauserrstselects“StartErasing”andthenconrmsthat

selection

GATHERINGINFO BrieydisplayswhiletheDriveeRazerUltraisgatheringinformationfromthe

driveandmakingcalculationstodeterminesuchthingsasthepresenceofan

HPAorDCO

PREPARINGERASE BrieydisplayswhiletheDriveeRazerUltraischeckingusersettingsandplan-

ningtheerase

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CRU WiebeTech Drive eRazer Ultra User Manual

Operational Status, continued...

STATUS MESSAGE CONDITION/EXPLANATION

ESTIMATINGERASE

TIME

TheDriveeRazerUltraiswipingaportionofthedrive(foroneminute)forthe

purposeofestimatinghowlongitwilltaketoerasethewholedrive.

PASSWORDRESET BrieydisplaysbeforetheDriveeRazerUltraresetstheharddrivepassword

PASSWORDRESET

CYCLEPOWER

Theharddrive’spasswordwassuccessfullyreset.Theusermustturnoffthe

DriveeRazerUltraandthenturnitbackon.

HPARESET HPAwassuccessfullyremoved

DCORESET DCOwassuccessfullyremoved

VERIFYDONE Theeraseprocessandvericationcompletedsuccessfully

ERASEDONE Theeraseprocesscompletedsuccessfully;vericationnotavailable(onlyseen

withSecureEraseEnhancedmode)

PREPARINGVERIFY TheDriveeRazerUltraischeckingusersettingsandplanningtheverication

process

3.5.2 Error Indication

IfyourDriveeRazerUltraunitencountersanyerrors,abriefexplanatorymessagedisplays.

ERROR MESSAGE CONDITION/EXPLANATION

PASSWORDERROR TheDriveeRazerUltratriedtoresetthepasswordonthedrive,butwasunable

todosoandreceivedanerrorfromthedrive.

CAN’TRESET

PASSWORD

Passwordresetwasthoughttohavebeensuccessful,butasubsequentdouble-

checkdetectedthatthepasswordwasstillpresent

FACTORY<min. Thedriveissuspectedofreportingfalseinformation.TheDCOsizeappearsto

beunreasonablelarge,leavinglessthan5MBofdiskcapacity.

NATIVE<min. Thedriveissuspectedofreportingfalseinformation.TheHPAsizeappearstobe

unreasonablelarge,leavinglessthan5MBofdiskcapacity.

BLOCKCNT<min. Thedriveissuspectedofreportingfalseinformation.Thedrive’sfactorycapacity

appearstobelessthan5MB.

HPARESETERROR

FailedrstattempttoremovetheHPA

HPARESETFAILED TheHPAwasthoughttohavebeenremoved,butasubsequentdouble-check

foundittobestillpresent

DCORESETERROR FailedrstattempttoremovetheDCO

DCORESETFAILED TheDCOwasthoughttohavebeenremoved,butasubsequentdouble-check

foundittobestillpresent

SECUREERASENOT

SUPPORTED

Thedrivedoesnotsupportthe“SecureErase(Normal)”feature

SECUREERASEENH

NOTSUPPORTED

Thedrivedoesnotsupportthe“SecureErase(Enhanced)”feature

SECUREERASEENH

ERROR

AnerroroccurredduringtheSecureErase(Enhanced)process

WRITECMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtowritetothedrive

READCMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtoreadfromthedrive

VERIFICATION

ERROR

Ablockonthedrivedoesn’tmatchwhatwassupposedtohavebeen

overwrittenthere.

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4. FREQUENTLY ASKED QUESTIONS (FAQ)

HOW DOES SECURE ERASE WORK?

SecureEraseisafeatureonmanymodernharddrives(greaterthan15GB).Thisfeatureisactivatedbya

lowlevelcommandtothedriveandcausesthedrivetoeraseitselfusingmethodsdevelopedbythedrive

manufacturersinconjunctionwiththeNSA.Toprotectagainstmalwareattacks,operatingsystemssuchas

WindowsandMacOS(andsoftwareapplicationswrittenfortheseoperatingsystems)cannotsendthis

command,butDriveeRazerUltracan.

SecureErasesequentiallyoverwritesthedataonthedrive,similartotheDriveeRazerUltraunit’sother

erasemodes.However,SecureErasebetterhandlesdataon“badblocks”(singlepassmaystopandreport

anerroratabadblock).

SecureEraseisimplementedonmostdrivesthatweremanufacturedin2001orlater.However,anesti-

matedtimeforcompletionwasnotaddeduntillater.SomedrivesthereforesupportSecureErasebutwill

notgiveanestimatedcompletiontime.

HOW FAST WILL MY DRIVE ERAZER ULTRA ERASE THE DATA ON A HARD DRIVE?

TheDriveeRazerUltracanerasemodernharddrivesatupto7GB/minuteormore.Theerasuretime

dependsonseveralfactors.Olderdriveswillgenerallytakelongerthannewerones.Higherlevelsofverica-

tionwillnotaffectthetimespenterasing,butwillmakethetotalprocesstakelonger.Finally,theerase

modeplaysarole.QuickErasewillgenerallynishalittlefasterthanSecureErase.

WITH WHAT DRIVE CAPACITIES IS DRIVE ERAZER COMPATIBLE?

TheDriveeRazerUltracannoteraseextremelysmalldrivesormediathatarelessthan10,000sectors.

Assuminga512bytesectorsize,10,000sectorsislessthan5MB.Thereiscurrentlynoknownlimittohow

largeofadiskDriveeRazerUltrawillerase.AsofApril2015theDriveeRazerUltrahasbeentestedwithup

to6TBharddrives.WehavenoreasontobelievethattheDriveeRazerUltrawillnotcontinuetoworkwith

newerandlargerdrivesizesastheyarereleased.

DO I HAVE TO JUMPER MY IDE DRIVE TO A PARTICULAR SETTING?

WerecommendthatyoujumperyourIDE/PATAharddrivestoaMastersetting.Someharddriveshavetwo

differentMastersettings:oneforwhenthereisaslavedrivepresentandoneforwhenthereisnoslave

drivepresent.ChoosethesettingforNoSlavepresent.Theremaybesomedrivesthatwillnotworkwith

eitherofthesesettings.ThenextchoiceisCableSelect.Ifthisdoesnotwork,tryusingnojumpers.This

maybethesameas“MasterwithNoSlavepresent”.

WHAT KIND OF PRINTER SHOULD I USE WITH THE DRIVE ERAZER ULTRA?

TheDriveeRazerUltrawastestedprimarilywithZebrabrandprinterscompatiblewithZPLIIformatted

text(oftenindicatedby–Zattheendofthemodelnumber).Duringdevelopmentwemadeeveryeffortto

makethisfeatureascompatibleaspossible,butnolistofcompatibleprintersiscurrentlybeingpublished.If

choosinganewprinter,theZebraproductlineisagoodstartingpoint.FeelfreetocontactCRUSupportfor

up-to-dateinformationaboutDriveeRazerUltraandserialprinters.

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CRU WiebeTech Drive eRazer Ultra User Manual

WHAT KIND OF CABLE DO I NEED FOR THE PRINTER PORT?

Theprinterportisastandard9-pinserialRS-232port.DriveeRazerUltrarequiresamaleendandmost

printersalsorequireamaleend.Ifyouneedtosourceanewcable,whatyouneedisprobablya“Maleto

MaleRS-232(DB9)NullModemSerialcable.”ThiscableisavailablefromCRU(PartNumber7380-8000-03).

Checkyourprinter’sdocumentationregardingserialcabletypes.Connectingittoacomputer’sserialportis

possiblewitha“MaletoFemaleRS-232(DB9)Nullmodemserialcable”.

WHAT SIZES ARE THE LABELS THAT THE DRIVE ERAZER ULTRA PRINTS?

TheDriveeRazerUltracanprintoneoftwodifferentlabelsizes:4”x1”or4”x6”,dependinguponhowit’s

congured.

WHAT INFORMATION IS INCLUDED ON EACH LABEL THAT THE DRIVE ERAZER ULTRA

PRINTS?

BelowareexamplesofthetwotypesoflabelsthattheDriveEraserUltragenerates.

4”x1”label

4”x6”label

Protecting Your Digital Assets

CRU WiebeTech Drive eRazer Ultra User Manual

WHY DOES THE USB CONNECTOR LOOK LIKE USB 3.0 BUT THE DOCUMENTATION SAYS

IT’S USB 2.0?

TheDriveeRazerUltrausesaUSB3.0styleconnectorbecauseitsharesaformfactorandmanypartswith

anotherproduct.However,thecontrollerchipthatdrivestheDriveeRazerUltra’sUSBconnectionsupports

USB2.0only.TheportcanbeusedwitheitherUSB2.0or3.0typecablesandwitheitherUSB2.0or3.0

hosts,butitwilloperateatUSB2.0speed.Theintendedpurposesoftheportarethepreviewingofadrive

andrmwareupgrading,ratherthanforlengthydatatransfers.ForthesetwopurposesUSB2.0speedis

sufcient.

CAN I SWITCH DRIVES OR ATTACH A HARD DRIVE WHEN THE UNIT IS TURNED ON?

Thisisnotrecommended,becauseitcouldcauseanelectricalshortthatcoulddamagetheDriveeRazer

ultraorthedrive.

Q: WILL MY DRIVE ERAZER ULTRA WORK WITH A SOLID STATE DRIVE (SSD)?

Shortanswer:SSDserasedbytheDriveeRazerUltrainanymodewouldbesafefromcasualdataretrieval

attempts,butforverysensitivedatatheonlywaytoguaranteesecurityistophysicallydestroythedrive.

Longeranswer:WithSSDs,thehost(suchacomputeroraDriveeRazerUltra)doesnothavedirectaccess

tothesectorsonthedrive.Thereisthereforenowaytoguaranteethatacommandtoeraseagivensector

willactuallyerasethatsector.

TheSSD’scontrollermayinsteadremapthatphysicalsectortoanewlogicalsector,leavingthedataintact

butinaccessible.EvenafulloverwriteofaSSDmaythereforenotresultinafullywipeddrive.However,the

dataremainingonthedrivewouldnotbeaccessiblevianormalmeans.Recoveringsuchdatawouldrequire

removingtheactualashchipsfromtheSSD’scircuitboardandaccessingthemwithspecialequipmentand

softwaretools.

SecureErasemodesofferthebestchanceoffullyerasinganSSDbecausetheyusethedrive’sbuilt-in

erasingfunction.SecureEraseisdenedbytheATAspecicationandrequiresdrivestofullyerasealluser

accessibledataareaswhenthecommandisreceived.TheEnhancedversionalsoerasesanydatawithin

HPAorDCOareas.However,atleastonestudyhasshownthatsomeSSDmanufacturersdidnotcorrectly

implementthisportionoftheATAspecication.So,whilemostSSDswillbeerasedfullybySecureErase,

somemaynot.IfyouknowthataparticularSSDmodelcorrectlyimplementsSecureErasemodesperthe

ATAspec,thesemodescanerasetheSSDcompletely.Ifyou’reunsure,youshouldassumethatdatafrag-

mentscouldremain.

MY DRIVE ERAZER ULTRA SHOWS “WRITE CMD ERROR” ON THE LCD AND THE ERASE

HAS STOPPED PROGRESSING. WHAT DO I DO NEXT?

Thismessagemeansthatthedrivereportedanerrorwhenattemptingtoexecuteawritecommandsent

toitbytheDriveeRazerUltra.Severalthingscancausesuchanerror,suchasabadblockonthedrive,ora

poorphysicalconnectionbetweentheDriveeRazerUltraandthedrive.Itmayoccurifthedriveordockis

movedorbumpedduringtheeraseprocess.Thisisanunrecoverableerror(indicatedbythelightingofthe

Red“Error”LED).

ThenextstepistoturnofftheDriveeRazerUltra’spower.Ifyoulike,youcanturntheDriveeRazerUltra

backonandattempttoerasethedriveagain.Abadblockisnotalways100%bad,sosometimesablock

thatfailstobeoverwrittenononeattemptwillsucceedonthenexttry.Makesurethecablesconnecting

Protecting Your Digital Assets

CRU WiebeTech Drive eRazer Ultra User Manual

thedriveandtheDriveeRazerUltraarefullyseated,anddonotattempttomovethedrive,DriveeRazer

Ultra,orcablesduringtheeraseprocess.Makesurethedrivehasgoodairowaroundittoavoidanypos-

sibleheatissues.Ifyoucontinuetoseethiserrormessageonthedrive,thenextthingtotryischanging

toSecureEraseEnhancedmode.Thismodedoesn’tusewritecommands;rather,itissuesasinglecom-

mandtothedrivethatcausesthedrivetoeraseitself.Thismodehandlesbadblocksbetterthanmodes

basedonwritecommands.Ifnoneoftheseremedieswork,theonlywaytoensuretherearenorecover-

abledataremainingonthedriveistophysicallydestroyit.

MY DEPARTMENT REQUIRES 100% VERIFICATION OF ERASURE. DOES THE “HIGH”

OPTION VERIFY 100% OF THE DRIVE?

No,althoughthe“high”checksalargenumberofsectorsofthedrive,performing100%vericationwould

requireamuchgreateramountoftimethantheerasureprocessitself.Forthisreason,andforthesecurity

ofhavinganindependenttool,werecommendusinga3rdpartytoolfor100%verication.

Manyorganizationsactuallyrequirethattheerasetoolandthevericationtoolbeseparateproducts.The

AustralianGovernmentInformationSecurityManual,November2010,statesthat“Verifyingthesanitisation

ofmediawithadifferentproducttotheoneconductingthesanitisationprocessprovidesanindependent

levelofassurancethatthesanitisationprocesswasconductedcorrectly”(161).

Ifitsatisesyourdepartment’srequirements,youcoulduseahexeditor,suchasHxD,tovisuallyinspect

thecontentsofthedrivetoverifythatitwaserased.

Protecting Your Digital Assets

For more information,

visit the CRU web site.

www.cru-inc.com

5 TECHNICAL SPECIFICATIONS

ProductModels DriveeRazerUltra

U.S.PatentNo. 8,090,904

OutputInterfaceTypes&

Speeds

USB2.0:upto480Mbps(compatiblew/USB3.0cablesandinterfaces)

RS232Serial:upto20kbits/s(LabelPrintingOnly)

SupportedDriveTypes

2.5”and3.5”SATAdrives

3.5”IDE/PATAdrives

Additionaldrivesusingoptionaladapters

InputDataConnectors

One(1)IDE/PATAconnector

One(1)SATAconnector

OutputDataConnectors

One(1)USB3.0connector

One(1)DB9NullModelSerialconnector

Supported

Operating

Systems

Windows10,8,7,andVista

WindowsServer2012and2008productfamilies

MacOSX10.4.xorhigher(USB3requires10.8orlater)

Linuxdistributionsthatsupporttheconnectiontypeused

Compliance

EMIStandard:FCCPart15ClassA

EMCStandard:EN55022,EN55024

CE,RoHS,RCM

ProductWeight 0.4pounds(0.18kg)

ProductDimensions 2.95”x4.33”x1.06”(75mmx110mmx27mm)

TechnicalSupport

YourinvestmentinCRUproductsisbackedupbyourfreetechnicalsupportforthelifetimeofthe

product.Contactusthroughourwebsite,www.cru-inc.com/supportorcallusat1-800-260-9800or

+1-360-816-1800.

ThisUserManualcontainsproprietarycontentofCRUAcquisitionGroup,LLC(“CRU”)whichisprotectedbycopyright,trademark,andotherintellectualproperty

rights.

UseofthisUserManualisgovernedbyalicensegrantedexclusivelybyCRU(the“License”).Thus,exceptasotherwiseexpresslypermittedbythatLicense,nopart

ofthisUserManualmaybereproduced(byphotocopyingorotherwise),transmitted,stored(inadatabase,retrievalsystem,orotherwise),orotherwiseusedthrough

anymeanswithoutthepriorexpresswrittenpermissionofCRU.

UseofthefullDriveeRazerUltraproductissubjecttoallofthetermsandconditionsofthisUserManualandtheabovereferencedLicense.

CRU

,WiebeTech

,DriveeRazer™,andDriveBox™,(collectively,the“Trademarks”)aretrademarksownedbyCRUandareprotectedundertrademarklaw.ThisUser

ManualdoesnotgrantanyuserofthisdocumentanyrighttouseanyoftheTrademarks.

Product Warranty

CRUwarrantsthisproducttobefreeofsignicantdefectsinmaterialandworkmanshipforaperiodofthreeyearsfromtheoriginaldateofpurchase.CRU’swarranty

isnontransferableandislimitedtotheoriginalpurchaser.

Limitation of Liability

Thewarrantiessetforthinthisagreementreplaceallotherwarranties.CRUexpresslydisclaimsallotherwarranties,includingbutnotlimitedto,theimpliedwarranties

ofmerchantabilityandtnessforaparticularpurposeandnon-infringementofthird-partyrightswithrespecttothedocumentationandhardware.NoCRUdealer,

agent,oremployeeisauthorizedtomakeanymodication,extension,oradditiontothiswarranty.InnoeventwillCRUoritssuppliersbeliableforanycostsofpro-

curementofsubstituteproductsorservices,lostprots,lossofinformationordata,computermalfunction,oranyotherspecial,indirect,consequential,orincidental

damagesarisinginanywayoutofthesaleof,useof,orinabilitytouseanyCRUproductorservice,evenifCRUhasbeenadvisedofthepossibilityofsuchdamages.

InnocaseshallCRU’sliabilityexceedtheactualmoneypaidfortheproductsatissue.CRUreservestherighttomakemodicationsandadditionstothisproduct

withoutnoticeortakingonadditionalliability.

FCC Compliance Statement: “ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcause

harmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.”

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedto

providereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcan

radiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.

Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceatthisown

expense.

IntheeventthatyouexperienceRadioFrequencyInterference,youshouldtakethefollowingstepstoresolvetheproblem:

1) Ensurethatthecaseofyourattacheddriveisgrounded.

2) UseadatacablewithRFIreducingferritesoneachend.

3) UseapowersupplywithanRFIreducingferriteapproximately5inchesfromtheDCplug.

4) Reorientorrelocatethereceivingantenna.

PartNumber:A9-000-0029Rev.3.1

FOROFFICEORCOMMERCIALUSE

1000SETechCenterDrive,Suite160,Vancouver,WA98683