Cisco Systems 7985G User manual

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Cisco Unified IP Video Phone 7985G

INCLUDING LICENSE AND WARRANTY

Phone Guide

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Quick Reference

Cisco Unified IP Video

Phone 7985G for

Cisco

CallManager 4.2

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial

Dial using a speed dial index

number

Answer

Answer a call

Back

Return to the previous Help topic

Barge

Add yourself to a call on a shared

line

CallBack

Receive notification when a busy

extension becomes available

Cancel

Cancel an action or exit a screen

without applying changes

cBarge

Add yourself to a call on a shared

line and establish a conference

CFwdALL

Setup/cancel call forwarding

Clear

Delete records or settings

Close

Close the current window

ConfList

View conference participants

Confrn

Create a conference call

Delete

Remove characters to the right of

the cursor when using EditDial

Details

Open the Details record for a

multiparty call in the Missed

Calls and Received Calls logs

Dial

Dial a phone number

DirTrfr

Transfer two calls to each other

EditDial

Edit a number in a call log

EndCall

Disconnect the current call

Erase

Reset settings to their defaults

Exit

Return to the previous screen

GPickUp

Answer a call ringing in another

group

Common Phone Tasks

View online help on

the phone

Press .

Place a call

Go-off hook before or

after dialing a number.

Redial a number Press

Redial

. Or press

the Navigation button

while on-hook to see

your Placed Calls log.

Switch to the

handset during a call

Pick up the handset.

Switch to the

speaker or headset

during a call

Press or ,

then hang up the

handset.

Mute your phone Press .

Use your call logs Press to choose a

call log. To dial,

highlight a listing and

go off-hook.

Edit a number Press

EditDial

, << or >>.

Hold/resume a call Press

Hold

or Resume

.

Transfer a call to a

new number

Press

Transfer

, enter the

number, then press

Transfer

again.

Start a standard

conference call

Press more

> Confrn,

dial the participant,

then press Confrn

again.

HLog

Prevent hunt group calls from

ringing on your phone by logging

out of hunt groups

iDivert

Send a call to your voice

messaging system

Join

Join several calls already on a

single line to create a conference

MeetMe

Host a Meet-Me conference call

more

Display additional softkeys

New Call

Make a new call

OPickUp

Answer a call ringing in an

associated group

Park

Store a call using Call Park

PickUp

Answer a call in your group

QRT

Submit call problems to the

system administrator

Redial

Redial the most recently dialed

number

Remove

Remove a conference participant

Resume

Resume a call on hold

RmLstC

Drop the last party added to a

conference call

Save

Save the chosen settings

Search

Search for a directory listing

Select

Select a menu item or call

Transfer

Transfer a call

Update

Refresh content

VidMode

Choose a video display mode

<<

Delete entered characters

>>

Move through entered characters

Phone Screen Icons

Line and Call States

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Selected Device

Handset in use

Headset in use

Speakerphone in use

Other Features

Speed-dial button configured

Message waiting

Option selected

Phone service URL assigned

Button Icons

Messages

Services

Help

Directories

Settings

Speaker

Mute

Headset

Cisco Unified IP Video Phone 7985G Phone Guide v

Contents

Getting Started 1

Using this Guide 1

Safety and Performance Information 3

Accessibility 5

Connecting Your Video Phone 6

An Overview of Your Video Phone 8

Understanding Buttons and Hardware 8

Understanding the Screen Layout 12

Getting Help on Your Phone 14

Understanding Feature Functionality and Availability 18

Basic Call Handling 19

Before You Make a Video Call 19

Placing a Video Call 19

Answering a Video Call 21

Ending a Video Call 22

Placing a Telephone Call 22

Using Hold and Resume 22

Displaying Your Outgoing Video Picture 23

Muting Video or Audio 23

Transferring Calls 24

Forwarding Your Calls to Another Number 25

Making Conference Calls 26

Advanced Call Handling 29

Speed dialing 29

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Picking Up a Ringing Call to Your Phone 30

Storing and Retrieving Parked Calls 34

Tracing Suspicious Calls 34

Prioritizing Critical Calls 34

Using a Headset, and Speakerphone 36

Obtaining a Headset 36

Using AutoAnswer with a Headset or the Speakerphone 37

Using Phone Settings 38

Adjusting the Volume 38

Customizing Alert Tone 39

Adjusting Monitor Brightness 39

Adjusting Camera Brightness, Hue and Saturation 39

Using Call Logs and Directories 40

Using Call Logs 40

Using Corporate Directory on Your Phone 42

Accessing Voice Messages 43

Accessing Your User Options Web Pages 44

Logging In to the User Options Web Pages 44

Subscribing to Phone Services 45

Understanding Additional Configuration Options 46

Troubleshooting Your Video Phone 48

General Troubleshooting 48

Viewing Phone Administration Data 49

Using the Quality Reporting Tool 49

Cisco One-Year Limited Hardware Warranty Terms 50

Index 52

Cisco Unified IP Video Phone 7985G Phone Guide 1

Getting Started

Using this Guide

This guide provides you with an overview of the features that are available on your phone. You can

read the guide completely for a solid understanding of your phone’s capabilities, or refer to the

following table for pointers to commonly used sections.

If you want to... Then

Explore your video phone on your

own

Press (Help button) on the phone when you need

assistance.

Review safety information See the “Safety and Performance Information” section on

page 3.

Use your video phone after it is

installed

Start with the “An Overview of Your Video Phone” section on

page 8.

Connect your video phone See the “Connecting Your Video Phone” section on page 6.

Learn what the buttons mean See the “Understanding Buttons and Hardware” section on

page 8.

Learn about the screen See the “Understanding the Screen Layout” section on page 12.

Make calls See the “Placing a Video Call” section on page 19.

Put calls on hold See the “Using Hold and Resume” section on page 22.

Mute calls See the “Muting Video or Audio” section on page 23.

Transfer calls See the “Transferring Calls” section on page 24.

Make conference calls See the “Making Conference Calls” section on page 26.

Share a number See the “Using a Shared Line” section on page 31.

Use your video phone as a

speakerphone

See the “Using a Headset, and Speakerphone” section on

page 36.

Change the ringer or call volume See the “Adjusting the Volume” section on page 38.

Choose a different ring sound See the “Customizing Alert Tone” section on page 39.

Customize the brightness of your

screen

See the “Adjusting Monitor Brightness” section on page 39.

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Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network

devices in your company, including your computer. You can use your Cisco

CallManager User Options

web pages to establish and customize phone services and to control phone features and settings from

your computer. This guide provides a brief overview of these capabilities. For complete instructions,

refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Getting Started

Cisco Unified IP Video Phone 7985G Phone Guide 3

Safety and Performance Information

Installing and Using Your Video Phone

Read the following safety notices before installing or using your Cisco Unified IP Video Phone:

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury.

Before you work on any equipment, be aware of the hazards involved with electrical

circuitry and be familiar with standard practices for preventing accidents. Use the

statement number provided at the end of each warning to locate its translation in the

translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

Warning

Read the installation instructions before you connect the system to its power source.

Warning

Ultimate disposal of this product should be handled according to all national laws and

regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning

activity.

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN

ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution

when connecting cables.

Warning

Telephone receivers produce a magnetic field that can attract small magnetic objects

such as pins and staples. To avoid the possibility of injury, do not place the handset

where such objects may be picked up.

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Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Video

Phone 7985G:

Warning

This product relies on the building's installation for short-circuit (over current)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,

10A international) is used on the phase conductors (all current-carrying conductors).

Warning

The device is designed to work with TN power systems.

Warning

The plug-socket combination must be accessible at all times because it serves as the

main disconnecting device.

Caution Only use the Cisco specified power supply with this product.

Using External Devices with Your Cisco Unified IP Video Phone

The following information applies when you use external devices with the Cisco Unified IP Video

Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are screened against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use screened cables for the external device, or use cables with a better screen and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached by using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Getting Started

Cisco Unified IP Video Phone 7985G Phone Guide 5

Accessibility

A list of accessibility features is available upon request.

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Connecting Your Video Phone

Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the

corporate IP network. If that is not the case, refer to the graphic and table below to connect your

phone.

Cisco Unified IP Video Phone 7985G Cable Connections

1

Plug for handset

4

Network cable, SW port (10/100 SW)

2

Plug for headset

5

Network cable, PC port (10/100 PC)

3

Power cable, 48V DC

Connecting Your Video Phone

Cisco Unified IP Video Phone 7985G Phone Guide 7

Mounting the Handset Bracket

Step 1 Slide the handset bracket into the tracks as shown on the figure. Make sure to push it firmly

into the tracks until it snaps into place.

Step 2 Connect the handset cable at the underside of the video phone.

Step 3 Place the system in an upright position and lay the handset in its place. The handset is held in

place by magnets.

Cisco Unified IP Video Phone 7985G Handset Bracket

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An Overview of Your Video Phone

Your Cisco Unified IP Video Phone 7985G provides business-quality video over the same data network

that your computer uses. Because the 7985G is designed for the individual workspace, it makes a video

meeting as simple as a telephone call. The video phone includes the same softkey functionality and

features as a Cisco Unified IP Phone, allowing you to place and receive calls, put calls on hold, transfer

calls, make conference calls, and so on with the advantage of being able to see callers using video

phones

.

Design features:

• All-in-one system designed for personal video in any workspace

• Integrated 8.4” LCD

• Ergonomically correct camera and screen position

• Integrated keypad for both voice and video calls

• Softkeys for easy control of the video phone

• Handset, speakerphone, and headset jack

• Access to network data and services

• Online control from your User Options web pages—Customize your phone’s features by using a

web browser on your computer

• A comprehensive online help system—Obtain helpful tips, descriptions, and procedures directly

from your phone

The sections that follow provide you with an overview of your video phone and tips for interacting

with it. Even if you have used other Cisco Unified IP Phones, you will find it useful to review this

information to learn about the new features that are offered on the Cisco Unified IP Video Phone

7985G.

Understanding Buttons and Hardware

Your Cisco Unified IP Video Phone 7985G includes the following hardware features:

• Speakerphone or headset mode support

• Five softkey buttons for access to telephony features

• Four feature buttons to provide easy access to messages, directories, services, and settings

• One-button access to built-in online help

• Video-specific buttons—Display, Brightness, Selfview and Picture in Picture (PiP)

An Overview of Your Video Phone

Cisco Unified IP Video Phone 7985G Phone Guide 9

• Button for displaying the lines of the video phone

Refer to the following graphics and table for detailed descriptions.

Cisco Unified IP Video Phone 7985G Overview

1

Camera The camera provides manual tilt and focus. Turn the lens to adjust focus.

Tilt the camera by manually adjusting the tilt angle with the wheel

to the

right of the lens.

Tip Press the Selfview button first to see your video picture.

2

Microphone Your phone includes a microphone that is located at the top of the phone.

3

LCD monitor Your phone includes an integrated 8.4 inch LCD monitor.

4

Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in

place by magnets.

10 78-16798-02

Cisco Unified IP Video Phone 7985G Keypad

5

Speaker Your phone includes a speaker that is located between the keypad and the

screen.

6

Camera lens

cap docking

Use a camera lens cap that is located at the back side of the phone to cover the

lens when the phone is not in use. The camera lens cap protects the lens and also

prevents you from involuntary broadcasting your video image.

7

Keypad The keypad contains all the keys that you need to control the system.

1

Line button Toggles the Line menu on and off. The Line menu displays the available

lines on your phone and allows you to change between lines. The Line menu

also displays speed dials if you have any.

2

Notification lamp Flashes when you have an incoming call and when you have voice mail.

3

Display button Toggles the menu on and off.

An Overview of Your Video Phone

Cisco Unified IP Video Phone 7985G Phone Guide 11

4

Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness”

section on page 39.

5

Softkeys Activates features presented on the corresponding softkeys on the screen.

6

Selfview button Switches the video image from incoming to outgoing video. See the

“Displaying Your Outgoing Video Picture” section on page 23.

7

Picture in Picture Displays a smaller picture of the outgoing video. Press the Picture in Picture

(PiP) button once and the PiP appears in the upper, right corner. Press the

PiP button again to move the picture to the other three corners of the screen

and, finally, hide it. See the

“Displaying Your Outgoing Video Picture”

section on page 23.

8

Help button Toggles the Help menu. See the “Getting Help on Your Phone” section on

page 14.

9

Number and letter

buttons

Allows you to dial phone numbers, enter letters, and choose menu items.

You can also use the number keys to choose menu items.

10

Cancel button Allows you to go back. Use the Cancel button to delete data when you are

in an input field.

11

Headset button Toggles the headset on or off.

12

Navigation button Allows you to scroll through menus and highlight items. Use this button in

conjunction with softkeys to activate highlighted items.

You can move the

left and right arrows to navigate and edit text fields.

The center button activates menu items. You also use it together with the

Help button to get context sensitive help on menu items.

13

Speaker button Toggles the speakerphone on or off.

14

Messages button Toggles the message menu on and off.

15

Services button Toggles the Services menu on and off. The Services menu provides access to

phone services, including assigned services and services to which you have

subscribed.

16

Audio Mute Toggles the Audio Mute feature on or off. When Audio Mute is active, other

callers cannot hear audio, although they can see your video image.

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Understanding the Screen Layout

The following example shows what your main screen might look like with an active video call. The

menu appears on the screen as a semi transparent layer in front of your video image. Press

(Display button) to toggle the menu on and off.

Cisco Unified IP Video Phone 7985G Screen Layout

17

Volume button Controls the volume. See the “Adjusting the Volume” section on page 38.

18

Video Mute Toggles the Video Mute feature on or off. When Video Mute is active, other

callers cannot see your video image.

19

Settings button Toggles the Settings menu on and off. See the “Using Phone Settings”

section on page 38.

20

Directories button Toggles the Directories menu on and off. The Directory provides call logs

(Missed, Received, and Placed) and a corporate directory. See

“Using Call

Logs and Directories” section on page 40.

1

ID Displays the ID (system name) of the caller/callee.

2

Duration Displays the duration of the call.

3

Primary line Displays your primary number or office extension.

4

Call overview Displays the currently active line and the configured phone number that is

assigned to the line. The icon shows the state of the call. See the “Understanding

Feature Buttons and Menus” section on page 14.

An Overview of Your Video Phone

Cisco Unified IP Video Phone 7985G Phone Guide 13

5

Video image Displays the incoming video image. Press the Selfview button to display the

outgoing video image.

6

Call activity Displays your current calls per line, caller ID, call state, and call duration.

7

Softkey labels Displays a softkey function. Press the (Softkey button) to activate a

softkey.

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Understanding Feature Buttons and Menus

If you want to... Then...

Open a feature menu Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list or

menu

Press the Navigation button.

Go back one level in a

feature menu

Press Exit. (If you press Exit from the top level of a menu, the menu will

close.)

Close a feature menu Press the feature button (for a visible feature menu only) or press Exit one

or more times until the menu closes.

Entering and Editing Text

If you want to... Then...

Enter a letter on your

screen

Press the appropriate keypad number one or more times to select a letter.

When you pause, the cursor automatically advances to allow you to enter

the next letter. Use the right and left navigation buttons to move through

text fields.

Enter capital letters Press the button labeled “a/A” to enter capital letters.

Delete within an entry or

reposition your cursor

Press << or Delete to remove a letter or digit. Press >> to reposition the

cursor to the right. You can also use the Cancel button to delete letters.

Getting Help on Your Phone

Your Cisco Unified IP Video Phone provides a comprehensive online help system. Help topics display

on the screen. See the table below for details.

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Cisco Systems 7985G User manual

Cisco Systems 7985G User manual

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