Symantec SIEM 9700 Series Safety Manual

Symantec™ SIEM 9700 Series Appliances

Safety Guide

Release 1.0

Symantec™ SIEM 9700 Series Appliances:

Safety Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Last updated: September 2, 2011.

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Before contacting Technical Support, make sure you have satisfied the system

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problem.

When you contact Technical Support, please have the following information

available:

 Product release level

 Hardware information

 Available memory, disk space, and NIC information

 Operating system

 Version and patch level

 Network topology

 Router, gateway, and IP address information

 Problem description:

 Error messages and log files

 Troubleshooting that was performed before contacting Symantec

 Recent software configuration changes and network changes

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North America and Latin America

supportsolutions@symantec.com

Contents

Figures ............................................................................................................................................. 8

Tables ............................................................................................................................................... 8

Chapter 1 About this guide ................................................................................. 9

Introducing this guide ................................................................................................................. 9

Intended audience ......................................................................................................................... 9

Product documentation ............................................................................................................... 9

Chapter 2 Alarms ............................................................................................... 11

System-induced power-off of the SIEM 9700 Series appliances.................................... 11

Chapter 3 SIEM 9700 Series appliance hardware removal and replacement .. 15

Before you begin .......................................................................................................................... 15

Tools and supplies ............................................................................................................. 15

Unpacking the SIEM 9700 Series appliance ....................................................................... 15

SIEM 9700 Series appliance guide rails and rack .............................................................. 16

Removing and installing the chassis cover .......................................................................... 16

Chapter 4 Appendix A: Technical Reference ..................................................... 17

750W single power supply input voltages .......................................................................... 17

750W single power supply output voltages ........................................................................ 18

Chapter 5 Appendix B: Regulatory and Certification Information .................... 21

Product Regulatory Compliance ............................................................................................ 22

Product Safety Compliance ...................................................................................................... 22

Product EMC Compliance - Class A Compliance .............................................................. 22

Product Ecology Compliance .................................................................................................. 23

Certifications / Registrations / Declarations ..................................................................... 23

Product Regulatory Compliance Markings ......................................................................... 24

General rack mount installation guidelines......................................................................... 28

Power Cord Usage Guidelines ................................................................................................ 29

Electromagnetic Compatibility Notices ............................................................................... 30

FCC Verification Statement (USA) .............................................................................. 30

ICES-003 (Canada) ............................................................................................................ 30

CE Declaration of Conformity (Europe) ..................................................................... 31

VCCI (Japan) ....................................................................................................................... 31

BSMI (Taiwan) ................................................................................................................... 31

8 Contents

KCC (Korea) ....................................................................................................................... 31

Regulated Specified Components .......................................................................................... 31

Chapter 6 Appendix C: Installation/Assembly Safety Instructions ................... 33

English .......................................................................................................................................... 33

Deutsch ......................................................................................................................................... 34

Français ......................................................................................................................................... 35

Español .......................................................................................................................................... 35

Italiano .......................................................................................................................................... 36

Chapter 7 Appendix D: Installation/Assembly Safety Instructions ................... 39

Product safety information............................................................................................. 39

Safety warnings and cautions ........................................................................................ 39

Applications ........................................................................................................................ 40

Equipment handling practices ....................................................................................... 40

Power and electrical warnings ...................................................................................... 41

Power cord warnings ....................................................................................................... 41

System Access Warnings................................................................................................ 42

Rack Mount Warnings .................................................................................................... 43

Battery Replacement ........................................................................................................ 43

Cooling and airflow .......................................................................................................... 44

Laser peripherals or devices ........................................................................................... 44

Figures

SIEM 9700 Series appliance power supply output voltages ............................................................................... 18

Tables

SIEM 9700 Series appliances documentation set ......................................................................................................9

Alarm information ........................................................................................................................................................... 12

Chapter 1

About this guide

Introducing this guide

This document provides detailed safety instructions related to the Symantec™

SIEM 9700 Series appliances. Safety information includes protecting personnel and

equipment from injury or damage.

Intended audience

This document describes maintenance items of the SIEM 9700 Series appliances in

terms of maintenance purpose, period, standards, and procedure.

This document is intended for:

 Technical support engineers

 System maintenance engineers

Product documentation

The table below lists the available documentation.

SIEM 9700 Series appliances documentation set

Document

Hardware Installation Guide

Product Description

Hardware Troubleshooting Guide

Safety Guide

10 About this guide

Product documentation

Document

Maintenance Guide

Chapter 2

Alarms

Do not power-on the SIEM 9700 Series appliances if power supply issues are

not resolved. Damage to the device may result.

System-induced power-off of the SIEM 9700

Series appliances

Definition: The terms “protection or protected” refer to a power supply that has

shut down or locked up in order to protect itself and other components

connected to the device. A short-circuit, voltage overload or power surge can

cause self-protection.

If the SIEM 9700 Series appliance is powered on, the chassis cover should not

be removed for more than 5 minutes. Leaving the chassis open for a longer time

may result in decreased air flow and increased component temperatures.

12 Alarms

System-induced power-off of the SIEM 9700 Series appliances

Fan failure

If alarms in the monitoring systems indicate fan problems or high temperatures at

the air intake vent, make sure room air cooling is adequate.

Temperature abnormality

Several problems may lead to high (great than 35C) temperatures of the device.

Thoroughly check all aspects of the rack environment.

 Make sure no other equipment are overly warm and close to the devices.

 Make sure room temperature is within specifications.

 Make sure AC power to the device is correct.

When the system alarm/location indicator is on and red, the alarm information is

displayed on the ISM monitoring interface.

Alarm information

Classification Type Device Description

Overtemperature of

the CPU core

Temperature CPU Temperature is not

critical yet but is

approaching the upper

limit of the range.

Overtemperature of

the air intake of the

chassis

Temperature Chassis air

intakc

Temperature is not

critical yet but is

approaching the upper

limit of the range.

Fan module absence Cooling device Fan Device absent

Investigate other possible problems

1. Make sure the front and back of the SIEM 9700 Series appliance are

clear of any obstructions so that air can flow easily from front to back.

2. Verify that room temperature is within specifications.

3. Verify that any equipment near the device is at normal temperature.

If high temperatures or alarms persists, contact technical support.

Alarms

System-induced power-off of the SIEM 9700 Series appliances

13

Be sure that all devices are correctly shut down and all programs on any devices

are not running. If you disconnect devices while programs are running, data

loss may occur.

The power supply is hot-swappable only when two power supplies are installed into

the SIEM 9700 Series appliance. If only one power supply is installed, the power

supply can be replaced if it fails or if one of the fans installed into the power supply

fails.

The fans in the power supply module are not removable. They remain inside the

module as a complete unit. If there are problems with the fans, the entire power

supply module must be removed and replaced.

You must power the device down, turn off all peripheral devices connected to

the system, turn off the system by pressing the power button, and unplug the

AC power cord from the main AC power source before removing or replacing

the power supply.

Chassis issues

Problems may occur because the chassis cover is damaged or improperly installed.

Intake and output vents in the front and rear of the chassis may be blocked or

damaged. A visual inspection of all parts of the chassis is required.

Chapter 3

SIEM 9700 Series appliance

hardware removal and

replacement

This chapter provides safety details regarding the SIEM 9700 Series appliance

device, chassis, and components.

Before you begin

Before working with your SIEM 9700 Series appliance, read and understand the

safety information section in this manual.

Note: When you service the device, you must first power down the device

through the operating system. Make sure no programs or peripherals are

running. Then unplug all peripheral devices and the AC power cord.

Tools and supplies

 Phillips (cross head) screwdrivers (#1 bit and #2 bit)

 Needle nosed pliers

 Anti-static wrist strap and gloves and conductive foam pad (recommended)

Unpacking the SIEM 9700 Series appliance

The shipping box containing the SIEM 9700 Series appliance includes the following:

16 SIEM 9700 Series appliance hardware removal and replacement

SIEM 9700 Series appliance guide rails and rack

 SIEM 9700 Series appliance (qty 1)

 cables

 Left and right rack mounting rails (1 each)

 1 bezel (optional)

 1.5m (4.9 ft) Power cords (qty 2)

SIEM 9700 Series appliance guide rails and

rack

Before installing the devices in the rack cabinet, determine the installation positions

of the guide rails according to the installation planning of the devices.

One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are

required to move and install the device.

Note: Locate the three heavy screws projecting from the left and right sides of

the SIEM 9700 Series appliance. These three screws fit into the three slots in

the rail extenders.

Removing and installing the chassis cover

Removing the chassis cover is not supported.

Chapter 4

Appendix A: Technical

Reference

750W single power supply input voltages

The power supply must operate within all specified limits over the input voltage

range.

SIEM 9700 Series appliance power supply input voltages

Parameter Min Rated Max Startup

VAC

Power-off

VAC

Max

input AC

current

Max rate

input AC

current

Voltage (110)

90V

rms

100-127

V

rms

140

V

rms

85 VAC

+/- 5 VAC

75 VAC +/-

5VAC

12A

rms

1, 3

11.0A

rms

4

Voltage (220)

180

V

rms

200-240

V

rms

264

V

rms

6.0A

rms

2, 3

5.5A

rms

4

Frequency 47Hz

50/60

Hz

63Hz

Notes:

1. Maximum input current at low input voltage range is measured at 90 VAC,

at maximum load.

2. Maximum input current at high input voltage range is measured at 180 VAC,

at maximum load.

18 SIEM 9700 Series appliance hardware removal and replacement

750W single power supply output voltages

3. This is not to be used for determining agency input current markings.

4. Maximum rated input current is measured at 100 VAC and 200 VAC.

750W single power supply output voltages

The following table lists the total wattage available from the power subsystem for

each voltage. Ensure that your loads do not exceed the combined total wattage of

750 watts.

SIEM 9700 Series appliance power supply output voltages

Voltage Min OCP Limits Max OCP Limits

+3.3V 110% (= 26.4A) 150% (= 36A)

+5.0V 110% (= 33A) 150% (= 45A)

+12.0V1 26.0A 32A max

+12.0V2 26.0A 32A max

-12.0V3 112.5% (= 18.0A) 20A

+12.0V4 112.5% (= 18.0) 20A

-12.0V 125% (= 0.625A) 400% (= 2.0A)

Notes:

Do not exceed a combined power output of 90 Watts for the +5 V and +3.3 V

outputs.

Exceeding a combined 90 Watts will overload the power subsystem and may

cause the power supplies to overheat and malfunction.

SIEM 9700 Series appliance hardware removal and replacement

750W single power supply output voltages

19

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