Symantec™ SIEM 9700 Series Appliances
Safety Guide
Release 1.0
Symantec™ SIEM 9700 Series Appliances:
Safety Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Last updated: September 2, 2011.
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Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
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Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
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Contents
Figures ............................................................................................................................................. 8
Tables ............................................................................................................................................... 8
Chapter 1 About this guide ................................................................................. 9
Introducing this guide ................................................................................................................. 9
Intended audience ......................................................................................................................... 9
Product documentation ............................................................................................................... 9
Chapter 2 Alarms ............................................................................................... 11
System-induced power-off of the SIEM 9700 Series appliances.................................... 11
Chapter 3 SIEM 9700 Series appliance hardware removal and replacement .. 15
Before you begin .......................................................................................................................... 15
Tools and supplies ............................................................................................................. 15
Unpacking the SIEM 9700 Series appliance ....................................................................... 15
SIEM 9700 Series appliance guide rails and rack .............................................................. 16
Removing and installing the chassis cover .......................................................................... 16
Chapter 4 Appendix A: Technical Reference ..................................................... 17
750W single power supply input voltages .......................................................................... 17
750W single power supply output voltages ........................................................................ 18
Chapter 5 Appendix B: Regulatory and Certification Information .................... 21
Product Regulatory Compliance ............................................................................................ 22
Product Safety Compliance ...................................................................................................... 22
Product EMC Compliance - Class A Compliance .............................................................. 22
Product Ecology Compliance .................................................................................................. 23
Certifications / Registrations / Declarations ..................................................................... 23
Product Regulatory Compliance Markings ......................................................................... 24
General rack mount installation guidelines......................................................................... 28
Power Cord Usage Guidelines ................................................................................................ 29
Electromagnetic Compatibility Notices ............................................................................... 30
FCC Verification Statement (USA) .............................................................................. 30
ICES-003 (Canada) ............................................................................................................ 30
CE Declaration of Conformity (Europe) ..................................................................... 31
VCCI (Japan) ....................................................................................................................... 31
BSMI (Taiwan) ................................................................................................................... 31
8 Contents
KCC (Korea) ....................................................................................................................... 31
Regulated Specified Components .......................................................................................... 31
Chapter 6 Appendix C: Installation/Assembly Safety Instructions ................... 33
English .......................................................................................................................................... 33
Deutsch ......................................................................................................................................... 34
Français ......................................................................................................................................... 35
Español .......................................................................................................................................... 35
Italiano .......................................................................................................................................... 36
Chapter 7 Appendix D: Installation/Assembly Safety Instructions ................... 39
Product safety information............................................................................................. 39
Safety warnings and cautions ........................................................................................ 39
Applications ........................................................................................................................ 40
Equipment handling practices ....................................................................................... 40
Power and electrical warnings ...................................................................................... 41
Power cord warnings ....................................................................................................... 41
System Access Warnings................................................................................................ 42
Rack Mount Warnings .................................................................................................... 43
Battery Replacement ........................................................................................................ 43
Cooling and airflow .......................................................................................................... 44
Laser peripherals or devices ........................................................................................... 44
Figures
SIEM 9700 Series appliance power supply output voltages ............................................................................... 18
Tables
SIEM 9700 Series appliances documentation set ......................................................................................................9
Alarm information ........................................................................................................................................................... 12
Chapter 1
About this guide
Introducing this guide
This document provides detailed safety instructions related to the Symantec™
SIEM 9700 Series appliances. Safety information includes protecting personnel and
equipment from injury or damage.
Intended audience
This document describes maintenance items of the SIEM 9700 Series appliances in
terms of maintenance purpose, period, standards, and procedure.
This document is intended for:
Technical support engineers
System maintenance engineers
Product documentation
The table below lists the available documentation.
SIEM 9700 Series appliances documentation set
Document
Hardware Installation Guide
Product Description
Hardware Troubleshooting Guide
Safety Guide
10 About this guide
Product documentation
Document
Maintenance Guide
Chapter 2
Alarms
Do not power-on the SIEM 9700 Series appliances if power supply issues are
not resolved. Damage to the device may result.
System-induced power-off of the SIEM 9700
Series appliances
Definition: The terms “protection or protected” refer to a power supply that has
shut down or locked up in order to protect itself and other components
connected to the device. A short-circuit, voltage overload or power surge can
cause self-protection.
If the SIEM 9700 Series appliance is powered on, the chassis cover should not
be removed for more than 5 minutes. Leaving the chassis open for a longer time
may result in decreased air flow and increased component temperatures.
12 Alarms
System-induced power-off of the SIEM 9700 Series appliances
Fan failure
If alarms in the monitoring systems indicate fan problems or high temperatures at
the air intake vent, make sure room air cooling is adequate.
Temperature abnormality
Several problems may lead to high (great than 35C) temperatures of the device.
Thoroughly check all aspects of the rack environment.
Make sure no other equipment are overly warm and close to the devices.
Make sure room temperature is within specifications.
Make sure AC power to the device is correct.
When the system alarm/location indicator is on and red, the alarm information is
displayed on the ISM monitoring interface.
Alarm information
Classification Type Device Description
Overtemperature of
the CPU core
Temperature CPU Temperature is not
critical yet but is
approaching the upper
limit of the range.
Overtemperature of
the air intake of the
chassis
Temperature Chassis air
intakc
Temperature is not
critical yet but is
approaching the upper
limit of the range.
Fan module absence Cooling device Fan Device absent
Investigate other possible problems
1. Make sure the front and back of the SIEM 9700 Series appliance are
clear of any obstructions so that air can flow easily from front to back.
2. Verify that room temperature is within specifications.
3. Verify that any equipment near the device is at normal temperature.
If high temperatures or alarms persists, contact technical support.
Alarms
System-induced power-off of the SIEM 9700 Series appliances
13
Be sure that all devices are correctly shut down and all programs on any devices
are not running. If you disconnect devices while programs are running, data
loss may occur.
The power supply is hot-swappable only when two power supplies are installed into
the SIEM 9700 Series appliance. If only one power supply is installed, the power
supply can be replaced if it fails or if one of the fans installed into the power supply
fails.
The fans in the power supply module are not removable. They remain inside the
module as a complete unit. If there are problems with the fans, the entire power
supply module must be removed and replaced.
You must power the device down, turn off all peripheral devices connected to
the system, turn off the system by pressing the power button, and unplug the
AC power cord from the main AC power source before removing or replacing
the power supply.
Chassis issues
Problems may occur because the chassis cover is damaged or improperly installed.
Intake and output vents in the front and rear of the chassis may be blocked or
damaged. A visual inspection of all parts of the chassis is required.
Chapter 3
SIEM 9700 Series appliance
hardware removal and
replacement
This chapter provides safety details regarding the SIEM 9700 Series appliance
device, chassis, and components.
Before you begin
Before working with your SIEM 9700 Series appliance, read and understand the
safety information section in this manual.
Note: When you service the device, you must first power down the device
through the operating system. Make sure no programs or peripherals are
running. Then unplug all peripheral devices and the AC power cord.
Tools and supplies
Phillips (cross head) screwdrivers (#1 bit and #2 bit)
Needle nosed pliers
Anti-static wrist strap and gloves and conductive foam pad (recommended)
Unpacking the SIEM 9700 Series appliance
The shipping box containing the SIEM 9700 Series appliance includes the following:
16 SIEM 9700 Series appliance hardware removal and replacement
SIEM 9700 Series appliance guide rails and rack
SIEM 9700 Series appliance (qty 1)
cables
Left and right rack mounting rails (1 each)
1 bezel (optional)
1.5m (4.9 ft) Power cords (qty 2)
SIEM 9700 Series appliance guide rails and
rack
Before installing the devices in the rack cabinet, determine the installation positions
of the guide rails according to the installation planning of the devices.
One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are
required to move and install the device.
Note: Locate the three heavy screws projecting from the left and right sides of
the SIEM 9700 Series appliance. These three screws fit into the three slots in
the rail extenders.
Removing and installing the chassis cover
Removing the chassis cover is not supported.
Chapter 4
Appendix A: Technical
Reference
750W single power supply input voltages
The power supply must operate within all specified limits over the input voltage
range.
SIEM 9700 Series appliance power supply input voltages
Parameter Min Rated Max Startup
VAC
Power-off
VAC
Max
input AC
current
Max rate
input AC
current
Voltage (110)
90V
rms
100-127
V
rms
140
V
rms
85 VAC
+/- 5 VAC
75 VAC +/-
5VAC
12A
rms
1, 3
11.0A
rms
4
Voltage (220)
180
V
rms
200-240
V
rms
264
V
rms
6.0A
rms
2, 3
5.5A
rms
4
Frequency 47Hz
50/60
Hz
63Hz
Notes:
1. Maximum input current at low input voltage range is measured at 90 VAC,
at maximum load.
2. Maximum input current at high input voltage range is measured at 180 VAC,
at maximum load.
18 SIEM 9700 Series appliance hardware removal and replacement
750W single power supply output voltages
3. This is not to be used for determining agency input current markings.
4. Maximum rated input current is measured at 100 VAC and 200 VAC.
750W single power supply output voltages
The following table lists the total wattage available from the power subsystem for
each voltage. Ensure that your loads do not exceed the combined total wattage of
750 watts.
SIEM 9700 Series appliance power supply output voltages
Voltage Min OCP Limits Max OCP Limits
+3.3V 110% (= 26.4A) 150% (= 36A)
+5.0V 110% (= 33A) 150% (= 45A)
+12.0V1 26.0A 32A max
+12.0V2 26.0A 32A max
-12.0V3 112.5% (= 18.0A) 20A
+12.0V4 112.5% (= 18.0) 20A
-12.0V 125% (= 0.625A) 400% (= 2.0A)
Notes:
Do not exceed a combined power output of 90 Watts for the +5 V and +3.3 V
outputs.
Exceeding a combined 90 Watts will overload the power subsystem and may
cause the power supplies to overheat and malfunction.
SIEM 9700 Series appliance hardware removal and replacement
750W single power supply output voltages
19
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