Vertical SBX IP 320 User manual

Phone User Guide

Last Updated 11/26/07

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Vertical Communications, Inc. reserves the right to revise this publication and to make

changes in content without notice.

This publication contains proprietary and confidential information of Vertical Commu-

nications, Inc. The contents of this document may not be disclosed, copied or translat-

ed by third parties, in any form, or by any means known, or not now known or

conceived, without prior explicit written permission from Vertical Communications,

Inc.

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the accuracy or completeness of the content of this publication and specifically dis-

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TRADEMARKS

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thereof are trademarks of Vertical Communications, Inc. All other brand and product

names are used for identification only and are the property of their respective holders.

RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure of the technical data contained in this document by the

Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights

in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in

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Unpublished rights reserved under the Copyright Laws of the United States. Contrac-

tor/manufacturer is Vertical Communications, Inc., 10 Canal Park, Suite 602, Cam-

bridge, MA 02141-2249.

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Issue Release Date Changes Page

1.0 xx-xx Initial Release

Note that this document may contain infor-

mation on ISDN, DCOB, and SMS. These

features are currently not supported.

Information pertaining to DID pertains only

to SIP Trunking.

--

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i

Contents

Chapter 1 7224D Digital Phone Procedures

Getting Started - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1

7224D Input/Output Devices and Buttons - - - - - - - - - - - - - - - - 1-2

Cable Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4

Placing or Answering Calls - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

Placing a Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

Answering a Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

Station User Programming - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6

Soft Buttons and Navigation Button - - - - - - - - - - - - - - - - - - - - 1-9

Soft Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9

Navigation Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9

Basic Functions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-10

Barge-In Monitor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-10

Call Back - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-11

Call Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-11

Camp on - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-12

Checking voice mail messages - - - - - - - - - - - - - - - - - - - 1-13

CO Dialing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-13

CO Line Busy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-14

CO Talk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-15

Flexible Button Programming - - - - - - - - - - - - - - - - - - - - - 1-16

Idle - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-17

Intercom Busy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-19

Intercom Dialing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-19

Intercom Dialing Error - - - - - - - - - - - - - - - - - - - - - - - - - - 1-20

Intercom Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - 1-20

Intercom Ring Back - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-20

Intercom Receiving - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-20

Intercom Talk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-21

Name Display On My Phone - - - - - - - - - - - - - - - - - - - - - 1-21

Off Hook - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-21

Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-21

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Contents

Park a call and Retrieve a Parked call - - - - - - - - - - - - - - - 1-22

Two way Recording - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-22

Use my voice mail (VMIU card required) - - - - - - - - - - - - - - 1-22

Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-24

Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-24

Received Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-25

Dialed Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-26

Lost Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-27

Menu - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-30

BASIC PROGRAM (Menu 1) - - - - - - - - - - - - - - - - - - - - - - 1-31

ADVANCED PROGRAM (Menu 2) - - - - - - - - - - - - - - - - - - 1-38

SPEED PROGRAM (Menu 3) - - - - - - - - - - - - - - - - - - - - - 1-47

CONFERENCE ROOM PROGRAM (Menu 4) - - - - - - - - - - 1-48

HOT DESK PROGRAM (Menu 5) - - - - - - - - - - - - - - - - - - 1-50

Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-52

DIAL BY ICM NAME (Nav Button Down + 1) - - - - - - - - - - - 1-52

DIAL BY STA SPD NAME (Nav Button Down Twice + 2) - - 1-53

DIAL BY SYS SPD NAME (Nav Button Down Three Times + 3)

1-54

Attendant Functions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-55

Attendant Intrusion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-55

Attendant Station Programming - - - - - - - - - - - - - - - - - - - - 1-56

Overriding an extension in DND mode - - - - - - - - - - - - - - - 1-57

Setting day/night/weekend mode - - - - - - - - - - - - - - - - - - - 1-58

Storing system speed dial numbers - - - - - - - - - - - - - - - - - 1-58

Entering Characters - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-59

Glossary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-60

Chapter 2 7208D Digital Phone Procedures

7208D Input/Output Devices and Buttons - - - - - - - - - - - - - - - - - 2-1

Cable Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3

Basic Functions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4

Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4

Flexible Button Programming - - - - - - - - - - - - - - - - - - - - - - 2-5

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Station Speed Dial Numbers - Storing - - - - - - - - - - - - - - - - 2-5

Station Speed Dial Numbers - Using - - - - - - - - - - - - - - - - - 2-5

Chapter 3 SLT Procedures

Basic Functions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1

Account Code Entry - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1

Authorization Code Programming - - - - - - - - - - - - - - - - - - - 3-1

Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1

Conference - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5

Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5

Handset Off-hook Alarm - - - - - - - - - - - - - - - - - - - - - - - - - 3-5

Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6

Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6

Paging - Meet Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6

Pre-selected Messages - - - - - - - - - - - - - - - - - - - - - - - - - - 3-7

Programming Your Name - - - - - - - - - - - - - - - - - - - - - - - - 3-8

Queuing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8

Returning Call to Host System - - - - - - - - - - - - - - - - - - - - - 3-8

Shuttle Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9

Station Speed Dial Numbers - Storing - - - - - - - - - - - - - - - - 3-9

Station Speed Dial Numbers - Using - - - - - - - - - - - - - - - - - 3-9

Universal Night Answer - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9

Voice Announcements - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10

Voice Mail Messages - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12

Index

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Contents

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1-1

Chapter 1

7224D Digital Phone Procedures

Getting Started

The 7224D is an advanced, user-friendly, digital keyset, offering the convenience of

3 soft buttons and a navigation key.

Features

• Multi Level 3 Line LCD (3 x 24)

• 24 Flexible buttons with dual-color LEDs

• Call Log Feature

• Wall Mountable (Bracket Optional)

Note: For use of the 7208D 8-button digital keyset, refer to Chapter 2.

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SBX IP 320 User Guide

1-2

7224D Input/Output Devices and Buttons

1

2

3

4

5

6

7

8

9

10

11

12

14

13

15

16

17

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SBX IP 320 User Guide

1-3

SBX IP 320 24-Button Keyset - Basic Features (4024-00)

1 Handset Used for handset call.

2 Headphone Jack This allows connection of a 2.5mm headset.

3 Speaker Device used to listen to a caller in a handsfree mode when in

speaker mode.

4 Speed Used to access speed dialing, save number redial, and last

number redial. Button is also used to access flexible button

programming.

5 DND The Do Not Disturb feature lets you activate a “do not ring this

phone” mode. When DND is active, this button is red.

6 Speaker Button Speaker toggles speakerphone state between speaker mode and

handset mode. The button is red when speakerphone is active.

7 Hold/Save This button puts a call on hold or saves the PGM.

8 3 Soft Buttons Used to work in conjunction with fixed and flexible features.

9 LCD Display Displays phone status information, dialing directories, and test

message information.

10 Ring LED Illuminates when the phone is ringing.

11 Trans/PGM This button is used to set up a conference call or transfer a call.

12 Flexible 24 Flexible buttons are available for CO line, DSS/BLF, or feature

code assignment.

13 Call back A station can initiate a call back request to another busy station.

Once that station becomes idle, the station that left the call back

request is signaled.

14 Volume The volume button adjusts the audio level.

15 MIC Microphone used to speak to a caller in a handsfree mode when in

speaker mode.

16 Menu (Ç key) Use the menu button to move to the desired option (Dial, MSG,

Program) and use for arrows key.

17 Phone Book (È

key)

Use this button to save a phone number and to make calls with

saved information.

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SBX IP 320 User Guide

1-4

Cable Connections

A - Connect the telephone cord (curly cord) to the handset and the other end to the

handset jack at the bottom of the telephone.

B - Connect the line cable to the port at the bottom of telephone and the other end to the

wall socket.

C - Connect the Headphone to the headphone jack on the left side of the telephone.

(As viewed from the front.)

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1-5

Placing or Answering Calls

Placing a Call

Intercom

1. Lift the handset or press [SPEAKER].

2. Enter the station number.

3. Talk.

-or-

1. Dial the station number or press a preprogrammed DSS button.

2. Talk.

CO Line

1. Lift the handset or press [SPEAKER].

2. Dial [9] or press CO line flexible button.

3. Enter desired phone number.

Answering a Call

Intercom

1. Lift the handset or press [SPEAKER].

2. Talk.

CO Line

1. Lift the handset or press [SPEAKER].

2. Press the flashing CO line flexible button or Loop key.*

3. Talk.

* = If PLA is enabled (default), you only need to lift the handset or press the Speaker button.

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SBX IP 320 User Guide

1-6

Station User Programming

A Station User Program Menu Display is provided on the keyset LCD to assist you in

programming the User Program Code features and functions.

• After pressing the [Trans/Pgm] button, items are available by dialing the Program Code

directly or by either using the [VOL

ST] buttons or the up/down navigation buttons to

scroll through the keyset menu items.

• Dial pad keys are used to enter selected options.

Press the [Trans/Pgm] to enter the Station User Program Menu. The various levels of the display

menu are indicated by indentation.

[1] Ring

[1] Station Ring Type - dial (1-4)

[2] Answer Mode - dial (1-3); HTP

[3] SMS Msg Display

[4] Enblock Mode - dial 1, ON; dial 0, OFF

[5] SMS / Notice Display - (Invalid)

[6] Scroll Speed - (Invalid)

[7] Ear-Mic Headset - dial 1, ON; dial 0, OFF

[8] ICM Bell - dial (01-15)

[9] CO Bell - dial (01-15)

[#] PTT Group - (Invalid)

[2] COS

[1] COS Down

[2] COS Restore

[3] Walking COS - enter COS override code

[4] COS Change - (Invalid)

[5] SMS Inbox (000/000) - (Invalid)

[6] Del All SMS Msgs - (Invalid)

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[3] Auth / Mobile-Ext

[1] Auth Register - (Invalid)

[2] Auth Change - enter current password

[3] Reg Mobile-Ext - (Access Denied)

[4] Active Mobile-Ext - (Access Denied)

[5] Reg Mobile-Ext CLI - (Access Denied)

[6] Active Mobile Hunt - (Access Denied)

[7] MW to Mobile-Ext - dial 1, ON; dial 0, OFF

[4] Time / Conf-Room

[1] Set Wake Up Time - dial HH:MM

[2] Wake Up Disable - dial HH:MM

[3] Active Conf-Room - dial 1-9 and password

[4] Deactive Conf-Room - dial 1-9 and password

[5] Call Cover Attr

[1] Call Coverage Mode - dial 1, ON; dial 0, OFF

[2] Delay Ring Cycle - dial 0-9

[5] Message

[1] Set Preselected Msg - enter Msg number

[2] Set Custom Msg - enter Msg 00 (refer to “Entering Characters” on page 1-59)

[6] Announcement

[1] Rec User Greeting

[2] Listen Time / Date

[3] Listen Station Number

[4] Listen Station Status

[5] Record Page Msg

[6] Erase User Greeting

[7] Erase Page Msg

[8] Outbound Notify - dial 1, ON; dial 0, OFF

[9] Outbound Number - dial outbound telephone number

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SBX IP 320 User Guide

1-8

[7] Supplementary

[1] LCD Display Language

[2] MPB Version Display

[3] BGM - dial 00-08

[4] Register Sta Name - enter name (refer to “Entering Characters” on page 1-59)

[5] Spk / Headset - dial 1, SPK; dial 0, Headset

[6] Headset Ring Mode - dial 1, S; dial 2, H; dial 3, both

[8] Serial Number

[9] PC - Phone Lock Key

[*] System

[#] Enter Admin

[1] Relocation Out

[0] Hotdesk Login

[*] Hotdesk Logout

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SBX IP 320 User Guide

1-9

Soft Buttons and Navigation Button

Soft Buttons

The 3 Soft Buttons are located on the bottom of the LCD display. The function of each button

changes, subject to call status and progress. The current functions are displayed on the LCD

screen, directly above each button. For example, if the user calls a busy extension, busy tone

will be heard and the busy status displayed. The LCD screen will display the busy message

along with the different options available - “Message Wait”, “Camp-On” and “Flash”. By

pressing the relevant button the desired feature is activated.

Navigation Button

In some instances, more than 3 current functions are available to the user, and this is indicated

by the appearance of a left (

←) or right (→) arrow in the LCD screen, (see below). By pressing

the navigation key (located below the volume button), in the direction corresponding to the

arrow, any additional functions will be displayed.

BUSY : STA 100

[CALLBK] CAMP(*) OHVO(#)

MSG CAMP-ON FLASH

STATION 100 (T)

APR 01 XX 05:34 pm

FWD CONF REDIAL--> Forward to more options

Back to previous options

STATION 100 (T)

APR 01 XX 05:34 pm

<--ICM FLASH

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1-10

Basic Functions

Barge-In Monitor

Barge-in permits an authorized extension to intrude into other existing outside/internal calls.

Between intruding extension and parties on initial calls, a conference call is established. (refer

to the Programming Guide for detail).

BUSY : STA 101

[CALLBK] CAMP (*) STEP

MSG CAMP-ON FLASH-->

MSG : Press to leave your station number or message.

CAMP-ON : Press to send a call waiting tone to a busy station

(indicating that they have a call waiting).

FLASH : Press to disconnect the line and re-seize.

BUSY : STA 101

[CALLBK] CAMP (* STEP

<--MONITOR

MONITOR : Press to listen to existing conversation

(Barge-In Feature)

MONITOR STA 101

JOIN DROP

JOIN : Press to join the conversation during

monitor

DROP : Press to drop the conversation

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1-11

Call Back

When a called station is busy, call back can be requested.

Call Forward

Follow-me Forward

Unconditional, Busy, No Answer, Busy/No Answer Forward

BUSY : STA 105

[CALLBK] CAMP (*) STEP

MSG CAMP-ON FLASH-->

MSG : Press to request call back.

CAMP-ON : Press to send a call waiting tone to a busy station.

FLASH : Press to disconnect the call and re-seize.

ENTER FORWARD TYPE

( 0 - 9 , # )

Press [ SPEAKER ] button.

Press [ DND/FWD ] button.

FOLLOW-ME FORWARD

ENTER STATION NO.

Dial 0.

Enter follow-me station number.

UNCONDITIONAL FORWARD

ENTER STA/HUNT/#(VMIB)

Enter forward type.

1: Unconditional 2: Busy

3: No answer 4: Busy/No answer

Enter forward destination (STA/HUNT/VMIB).

STA: station number, 100-132.

HUNT: Hunt group, 620-629.

VMIB: # ( Forward to VMIU)

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SBX IP 320 User Guide

1-12

Unconditional, No Answer Off-net Forward with speed bin

Unconditional, No Answer Off-net Forward telephone number

Camp on

FORWARD TO OFF-_NET

ENTER CO BTN/SPD-BIN

Enter off-net forward type.

5: Unconditional 6: No answer

Press desired CO button for off-net( This can be skipped.)

Enter speed bin number.

(station speed bin :000-099, system speed bin:2000-2499)

FORWARD TO OFF-_NET

ENTER CO BTN/SPD-BIN

Enter off-net forward type.

8: Unconditional 9: No answer

Press desired CO button for off-net( This can be skipped.)

Enter telephone number.

BUSY : STA 105

[CALLBK] CAMP(*) STEP

MSG CAMP-ON FLASH ->

When a called station is in a busy state, a camp-on can be requested.

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