Vodavi Starplus 2803 User manual

Brand: Vodavi

Model: Starplus 2803

Category: Telephones

Type: User manual

This manual is also suitable for

STAR PLU S

280 0- Ser ies

Te lep hon es

User Guide

Is sue Relea se Date Desc ription

1.0 05- 04 New P r od u ct R ele a s e

1.1 06-04 Two-line wiring procedu re added.

LIFE SUPPORT APPLICATIONS POLICY

VOD AVI Techno logy , Inc. products are not authorized

for and should not be used within Life Support

application s. Lif e Support s ystems are equipment

intended to support or sustain life and whose failure to

perform when properly used in accordance with

instru ctions pr ovided can be reasona bly expe cted to

result in s ignificant personal inj ur y or death.

VODAVI Technology, Inc. warra nty is lim ited to

replacement of defective components and does not

cover injury to persons or property or other

consequential damages

“WARNING: Handling the cord on this product will expose you to lead, a chemical

known to the State of Califor nia t o cause [canc er, and] bi rth defect s o r other

reproductive harm. Wash hands after handling.”

This materia l is copyri ghted by VODAVI Technolog y, Inc. Any

unauthorized reproductions, use or disclosure of this material, or

any part thereof, is strictly prohibited and is a violation of the

VODAVI reserve s the right to mak e changes in s pecification s at any

time and without notice. The inf ormation furnished by VO DAVI in

this material is belie ved to b e accurate a nd re liable, but is not

warranted to be true in all cases.

STARPLUS™ is a registered trademark of VODAVI Technology, Inc.

set/2004

PR INTE D IN THAI LAND

Important Safety Instructions

When using your telephone equipment, basic safety precautions

(includ ing the following) should always be followed to reduce the risk of

fire, electric shock, and injury to persons.

» Read and unde rstand all instructio ns.

» Follow all warnings and instructions m arke d on the tele phone.

» Do not use liquid cleaners or aerosol cleaners on the telephone; use a

damp cloth for cleaning.

» Do not operate the telephone around water (i.e., near a bath tub,

wash bo wl, ki tchen si nk, laundry tub, swimming pool, or in a we t

baseme nt).

» Do not place this telep hone on an unstable cart, stand, or table. The

telephone may fall caus ing serious damage to the teleph one.

» Slots and openings on the bottom of the telephone are provided for

ventilation to protec t it from overhea ting. These openings must not

be blocked or covered. The openings should never be blocked by

placing the telephone on the bed, sofa, rug, or other similar surface.

This telephone should never be placed near or over a radiator or heat

registe r. This telephon e sho uld not be place d in a built- in in stal lation

unless pr oper ven tilation is provided.

» Ne ver push any obje cts into this telephone through slots as they may

touch dangerous voltage points or short-out parts that could result

in a fire or electric shock. Nev er pour any liquids on the telephone.

» To reduce the risk of electric shock, do not disassemble this

telephone . Take the tele phone to a qualified serv iceman when

service or repair work is needed. Opening or removing covers may

expose you to dangerous voltage or other risks. Incorrect reass embly

can cause elect ric shock when the appliance is subsequently used.

» Avoid using a telephone (other than a cordless type) during an

electrical storm. There may be a remote risk of electric shock from

lightning.

» Do not use the telephone to report a gas leak in the vicinity of the

leak.

--- S AVE THE SE INSTR UCTION S ---

Product Information 1

Pro d uct Inf orma tion

All three 2800 mo dels ar e FC C r egistered , and both heari ng aid and

Ameri can Di sabilit y Act ( ADA) c omplia nt.

Sta nd ard F ea tur es includ e hand set volume butto n, dat a jack, messa ge

wait ing li gh t, red ial b ut ton, f las h but ton, des k moun t, an d ri nger cont rol

switch. The STARPLUS 2800 telep hones also come with a 5-year standard

manuf acturer ’s warran ty.

Two-line Models also have programming capabilities and separate line-

cont rol functi on s. The fo llowin g diagra m sh ows whe re to loca te th e

feature bu tt ons and swit che s used to operate th e 2800-series tel eph ones .

Memor y

Buttons

Feat ure

Buttons

B / Z

Line1

Line2

Spe aker

Vo l u m e

Ringer

Data

Jack

FLASH

Switch

Tone/ Pu lse

Switch

LN2

Jack

LN1

Jack

MUTE SPKR

PAUS E RE DI AL FLASH VOLU M E

CONF LN 1 LN 2 HOLD

MESSAG E

12ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

OPER

456

789

“Hidde n”

Programming

Button

MODEL 2803

Fixe d

Programmable

2 Pro duct Informat io n

2800- Se ries Features

Use t his f eat ure/co mpariso n char t to i dentify the fu nctions that per tain to

yo ur t elep h one . (M odel numb er lo cated on bo ttom of telephone base.)

* Wall Mount Kit, optional

Feature

2801 2802 2803

A-Lead Connection

Con feren ce B utt on

Data Jack

Desk/Wall Mounta ble*

Flash Button

Handset Volume

Hidden Programming Button (hot el/m ot el o nly )

Hold Button

Hold for Each Line

Line In U se In dicator

Low/ High Ring er

Low/ High/Off Ri nger

Mess age Wait Lamp

Mute Button

Mute with LED

Nu mber Memor y ( redial function) 111

Pause Function

Pr ogra mmable Me mory D ial Button s 10 10

Programmable Flash Time

Redial Button

Ring Indicator

Speakerphone

Sp eaker w ith L ED

Sp eaker V olume Cont rol

Tone/Pulse Select ion

Two Lines (distinctive ring tones)

Installation 3

Telephone Specifications

The fol low ing pr oduc t list show s the dist in cti ve charact erist ics of the

2800-mode l t elephones.

Installation

Parts List

The 2800-Series Telephones come w ith al l the p arts you will need to

operate your telephone. Verify that the items listed below have been

inclu ded pri or to st artin g the in stallati on p rocess.

Vodavi 2800-Series Telephone

Desk-Mount Telephone Base

Han dset

Han dset Cord - 9 f t

Line Cord - 12 ft

User Gu ide

Desk Telepho ne

To in sta ll y our new te lep hon e:

1. Plug one end of the handset cord into the handset, and plug the

other e nd in to the h andset j ack on the sid e of th e telepho ne.

2. Set th e B/Z Ringer switch.

3. Plug one end of the line cord into the LINE1 jack, and plug the other

end in to th e wall ja ck.

On Two-L ine Mo del s --- Either l ine jack may be u sed, LINE 1 or LINE2.

Product Detail

Cabling Requirement -- 1 pair Minimum Message Waiting -- 70-90 VDC

FCC Specifications -- Part 15, Subpart J,

Cla ss A, P art 6 8

Operatin g Voltage -- 12 to 56 VDC

Non Polarity

Flash Timing -- 1 00, 300, 600m s (Programma ble) R egistered Connector -- USOC RJ 11

Footprint -- 8.75" x 6.25" Ring er Equi valence -- B/Z Switchabl e

Handset -- Standard K Style,

Hearing Aid Compatible

Safety Standard -- NTRL/C

Handset Cord Length -- 9 ft Signaling -- Standard 12 tone DTMF

Line Cord Length -- 12 ft Weight -- 2.5 lbs

4Installation

Wa l l Mou nt (optional)

If desir ed, any 2800 teleph one can be conv erted to a w all mount u nit. F or

easier mounting, the option al Wal l Moun t kit co mes wi th a 9-in . li ne c ord.

To install wall mount:

1. Detach one (1) of two

plastic tabs located

on th e Wall Mount.

2. Remove the han dset

from the cradle; insert

the t ab in to the sl ot

bel ow the h oo ksw it ch

as shown …

3. Unplug existi ng l ine

cor d from telep h on e

and wall jack.

4. Run the lin e cord

pr ov id ed t hr ou gh th e

rectangul ar o pe ning

of the Wall Mount and plug it into the line j ack of t he telephone.

5. Insert the “botto m” Wall Mou nt prongs into th e slots on the

“bot tom” of the telep hone bas e.

6. Gently press do wn on the Wall Mo unt u ntil the prongs o n the “top”

snap into the slot s on the “t op” of th e telep hone ba se.

7. Plug the oth er end of the li ne cor d into th e wall jack.

8. Match the two “key hole” sl ots on the Wa ll Mo unt wit h the lugs on

the 630-A t ype jack, and sli de the telepho ne i nt o place.

9. Retu rn the ha ndset to the crad le; t he t elepho ne is re ady to u se.

Connections & Wiring

A-Lead

An A-Lead C onnection is

availabl e on t he 2801 & 28 02

models. The connection is

mad e via the LIN E1 j ack

outer pairs as shown …

Wall Mount

Ta b

↓↓

TOP

Handset Cradle

Tab will hold handset securely when

te lephon e is u sed as wa ll mo unt.

PINS

1 2 3 4 5 6

Installation 5

Dat a J ack

The data j ack on t he 2 803 model is wir ed to LINE2 f rom the factory. To

change from LINE2 to LINE1, perform these steps:

1. Remo ve the 4 screws on the bott om of th e tel ephone, a nd sep arate

the botto m housing from the upper housing.

2. Remove wire/p lug fr om connector CN 21 (L2) & pla ce on CN 11 (L1).

3. Reas semble the t elepho ne, maki ng sur e all w ires are plug ged in .

Two-Line Connections

When connecting two phone lines t o the 2803-model telephone, observe

the follow ing recom mendati ons.

» If you utilize the LN1 connector

to bring in Li nes 1 an d 2 in your

installation , use a 4-pi n (2 pa ir)

line cord a s shown …

-- green & red w ires fo r Line1

-- yello w & bl ack wir es fo r Line 2

In th is ins talla tion me thod, no connect ion sh ould be made t o the L N2

conn ect or. (Failure to do so could re sult in a confe rence situation

bet ween Line s 1 and 2. )

» If you uti liz e bot h the LN1 and LN2 conn ec tors in your inst alla ti on,

mak e sure tha t a 2- pi n (1 pair) line cord is used.

Connecting a Modem to Your Telephone

This feature allows data transmission via the DATA jack on the telephone

using a computer equipped with the modem function, or a modem

connected by hard-wiring. Single-line models (2801 and 2802) use LINE1

for modem t ransmissions, t wo -line mo de ls (2803) use L INE2 .

To connect a modem to your telephone:

1. Locate th e D ATA jack on th e ri ght-side of the telephone, and th e

tele phon e ja ck con nec tion on th e mo dem.

2. Connect a line cord to the jack on the modem; plug the other end

of the cord into the DATA jack on the tele phone (RJ11 connection).

The modem is now connected t hrough your telephone on LINE 1 or

LINE2. Calls can be orig in ated and pass ed on to the modem.

Consu lt th e instru ction s provid ed wit h your m odem.

Two-Line Models ( 2803) --- LINE2 can be used for incoming &

outgoing calls when modem is not in use.

RBK

Line 1Line 2

2803

6Installation

Setting the Volume

Ring er Vol ume Switch

This switc h is located on the righ t side of th e tele pho ne. Yo u may set the

ringer volume swit ch to HI , LO, or OFF. When the s witch is mov ed to the

OFF pos ition y ou will no t hear ri nging fro m th at te lephone. H owev er , an

ext ension teleph one usi ng the s am e line w ill rin g durin g an in coming call .

Tw o-L ine Mod els --- T he 2803 telephone has two v olume sw itches, one for

each line. Thi s hosp it ality mode l does not have an OFF position, th e

volume ca n onl y be chan ged to HI or LO.

B/Z -Type Ringer

The B/Z Ringer switch is located on the ri ght side of the telephone near

the Ringer Volume switches. This switch should be set to “B” for residential

use, a nd “Z ” for b usiness /hospit alit y applic atio ns.

Handset Volume

Each 2800-model tel ephone has a volume button that allows you to

increase or decrease the handset volume while o n an active call. The

settings are: Normal and High.

Speak erp hone Volume Switch

Speakerphone models (2802 & 2803) are equipped with a sliding volume

switch to adjust the speakerphone volume. Slide the switch toward you

for lower volume, or away from you for higher volume.

Acc ess ing th e Dire ct o r y C a rd

Frequently dialed numbers may be recorded on the Directory Card. For

models with speed dial memory, the card can b e used to record the

telephone numbers stored in One-Touch speed dial memory.

To r emov e th e card:

1. Insert a paper clip in the hole at the top of t he vinyl overlay

covering the card.

2. Lift t he overlay and remove the card.

The MSG li ght and the Lin e In Use (LIU) LEDs will n ot o perate when set

in the “B” ringer mode.

Ope ra tio n 7

Oper ati on

Two -Lin e Mod el s - If you have a 2803-m odel telephone, press th e

appropriate LINE button before lifting the handset, or press the SPKR

button. The -green- LIU indicator on your telephone will then illuminate,

as well as any extension telephones with LIU indicators. Each LINE button

has tw o indic ators :

» Th e -gre en- i ndica tor ill uminat es whe n the li ne is in use.

» Th e -red - indica tor i llumina tes whe n the line is p laced o n Hold, or to

sh ow an in coming call.

Single-Line Models - The HOLD button serves as the LIU indicator. The

LED will be -gr een- when you lift the handset, or press the SPK R button.

The LED will be -red- when a call is waiting to be answered.

Message Waiting Indicator

If you have a telep hone me ssa ging ser vice, the MSG lamp wil l il luminat e

to indicate a message is waiting. Information regarding availability and

opera tion ma y be ob tained through your s ervice .

Two-Line Models (2803) --- T he MSG la mp wi ll ill uminate on LINE 1 only .

Flash

The Flash feature will allow you to access features available through

Custo m Call ing serv ices . Flash es may be stor ed in t he tele phone m emory .

Press th e FLA SH butto n while on a c al l to genera te a fl ash.

Last Number Redial

The last number dialed fro m the telephone wi ll be st ored when y ou h ang

up. L NR mem ory can s tore a telep hone num ber up to 32-d igit s in length.

To ac ce ss the last numbe r dial ed fr om yo ur tele phone ( 2802/2 803):

1. Lift the handset, or press the SPKR button.

2. Press the R EDIA L butto n, the n umber will au tomatic ally d ial out .

To di al the la st number ca lled fr om your te le phon e ( 280 3):

1. Press a LINE button.

2. Lift the handset, or press the SPKR button.

3. Press the R EDIA L butto n, the n umber will au tomatic ally d ial out .

8Operation

Changing from Handset to Speakerphone (2802 & 2803)

While using the handset:

1. Press the SPKR button.

2. Han g u p the ha ndset, the SPKR indi cator wi ll lig ht .

While using the speakerphone:

Lift t he ha nd set, the SPKR i nd icator will turn off.

Mu te (2802 & 2803 models)

To mute your voice while on a call:

1. Press the MU TE butto n, the -red- M ute in di cator wi ll illu minate.

2. Press any key to resum e conve rsation; Mute indica tor will t urn of f.

The Mute feature will automatically disengage when changing

from handset to speaker.

Hold (2802 model)

To pl ace a cal l on hold:

1. Press the H OLD but ton, the LIU in dicato r will i llumi nate - red-.

2. Ha ng-u p the ha nd se t.

To retrieve a call from hold:

» If you have already hung-up t he handset, lift the handset or press

the SPKR butt on on y our tel ephone.

» If the handset is not hung-up, press the HOLD button to resume

conversation. The LIU indicator will illuminate -green-.

Hold (2803 model)

To pl ace a cal l on hold:

Press th e H OLD butt on, the Line indica tor wil l c han ge to -red - for

that line.

To retrieve a call from hold:

Lift the h and set, or press th e SPKR bu tton on your teleph one or an

extension telephone.

If t he call w as pl aced on HOLD without hangin g up the handset:

press the hookswitch to recover the call and resume your

conv ers atio n.

Ope ra tio n 9

Me m or y D i al ing (2802 and 2803 models)

Ten frequently dialed telephone n umbers can b e stored i n the telephone

memory. A numb er store d in memory can be acc es sed wit h one-touch of

a Speed Dial button.

Memory Retention Time

Typic ally , t he n umbers you choo se to s tore w ill remai n i n m emo ry un til

they are overwritten with a new number.

Model 2802 --- If the telephone is “unplugged” from an a ctive telephone

line , store d numbe rs will only stay in memory for 24 h ours.

Model 2803 --- T he two -line mo del cont ains a l ithiu m batte ry tha t allow s

sto red numb ers to be retain ed in definit ely, or unti l chang ed.

To sto re a telep hone n umber in me mory:

1. Lift the handset, or press the SPKR button.

2. Then press the STORE button.

» For 2803 model … re move ov erlay to access STO RE butto n.

3. Dial the n umber you want to store into memory.

(The choi ces are: 0 -9, *, #, PAUSE, or FLAS H).

» For 2802 model … use R EDI AL button for Pause funct ion.

4. Press one of the ten Speed Dial buttons where you want to store

that teleph one numb er.

To enter “multipl e” memory lo cations … press the h ookswitch and

repeat Steps 2 through 4 for each number you want to store.

5. Wh en fi ni sh ed, han g up the hand s et.

To di al a telep hone num ber stor ed in memo ry:

1. Lift the handset, or press the SPKR button.

2. Press the Speed Dial button where you stored the number.

A “dial tone” will be heard while performing this op eration .

10 Operat ion

Conferencing (2803 model)

To in iti ate a co nf erence ca ll:

1. Press a LINE bu tton a nd dial th e fir st party ’s telep hone nu mber.

2. When the first party answers, advise them that a conference call is

being estab lished and pres s the HOL D butto n.

The -green- Line indicator will extinguish, and the Hold indicator

will i llumin ate -re d- fo r that li ne.

3. Pre ss th e o ther LIN E bu tton; di al se cond par ty’s telep hon e nu mbe r.

4. When the second party answers, advise them of t he conference call

and then press the CONF button.

» T he f irst c all will be re leased from Ho ld and you wil l be ab le to

conve rse with both p arti es at th e same ti me.

» The -r ed- Co nference LED illuminates steady, and the -green-

LEDs for both lines will remain li t.

If the sec on d par ty’ s li ne i s bu sy:

Press th e fir st LINE bu tton to return to the fi rst part y.

The fi rst part y is rele ased f rom Hold ; resume y our con ver sation.

To ter minate a c onferen ce cal l:

1. Han g u p the ha ndset, or press the SP KR butto n if in SPKR mo de.

Both Line i nd icator s will ex tinguish .

2. Press th e CONF button in order to term inate this fun ctio n.

To talk with only one party from the conference:

1. Press the LINE button for the desired conversation.

The -red- Conference LED wi ll extinguish; Lin e LED will light steady

for selected line; the other line will be disconnected.

2. Resume the conversation.

To end a confer ence, p la cing both lines o n Ho ld:

Press the HOLD button.

The -red- Conference LED will extinguish, and the LIU LEDs will light

steady -red-. Bot h first and second par ties are placed on Hold.

If the CONF button is not pressed after you hang up, both

lin es will be accesse d simultan eously the next time th e

telepho ne is used.

Programming 11

Programming

The Tone/Pulse & Flash Timing settings may be changed by moving their

respectiv e “r ecessed” switches l ocated at th e top of a 2800-t elephone.

Tone/Pulse

Move th e swi tch to the desired position : “T” or “ P”

Flash Ti ming

Slide the s wi tch to one of these setti ngs: 100, 300, or 600 ms

Troubleshooting Guide

If this telephone does not work properly, try the following suggestions.

Cond it ion Sugg es tio n

No Dial Tone » Check all cables to make s ure that all connections

are secure and not damaged.

» Check the hookswitch. Does it fu lly e xtend whe n the

handset is lif ted fr om the cra dle?

» Check to make sure the telephone is not on Hold.

» Unplug the telephone and connect it to another

modular ja ck. If it still does not work, and oth er

telephone s in your home are working, the problem

is with this telephone.

Tele phon e does not

dial out

Check the dial mode in th e programm ing area.

Is it set to tone, which may not be compatible with your

local dialing se rvice?

Tele phon e does not

ring

Are you using too many telephones on one line?

The total REN of all te lephones on th e sa me line should

not be greater than the m aximum REN for yo ur calling

area . (R efer to the FCC Registration Information.)

Incoming and

out go in g v oi ce

volume is low

Are other telephones off hook at the same time?

If so, this is a norma l condition. The volume level drops

when additional telephones are used at the sa me time.

Spe aker pho ne

does not work

If the other person cannot hear you, make sure the

MUTE li ght i s off.

Difficulty sto ring

num bers i n memo ry

Make sure you are pressing the correct sequence of

but tons fo r st orin g memo ry.

REGULATORY INFORMATION

FCC Part 68 Com pliance

These telephones ar e hea ring-aid compatible

and comply with Part 68 of the Federal

Communications Commission (FCC) rules. On

the bottom of the telephone is a lab el that

cont a ins, amon g other info rm atio n, t h e FCC

registration number an d Ringer Equivalence

Number (REN) for the telephone. If

reques ted, this information must be

provided to the telephone company.

Installation

The modular telephone outlet or jack to

which the telephone must be co nnected is a

Un ive rs al Se rvi c e Or der Co de ( USOC) R J11 C

or RJ11W. For modem interf ace purposes on

two-line models, the connection may be

made using a USOC RJ14 type jack. The

telephones are registered to oper ate in

Central Office (CO), private branch exchange

(PABX), key system and Centrex applications.

The telephones cannot be used on telephone

company-provided coin service. Connection

to Party Lin e Service is subject to state tariffs.

Ri nge r Equi vale nce Num ber

The REN is used to determine the quantity of

devices which may be connected to the

telephone line. Excessive RENs on the

telephone line may result in the devices not

ringing in r esponse to an incoming call. In

most, but no t all, areas the sum of the RENs

should not exc eed 5. To be c ertain of t he

numb er of devic es tha t may be conn ected t o

the line, as determined by the total RENs,

contact the telephone company to

determine maximu m REN for calling area.

Incidence of Harm

If this equipment causes harm to the

te lep hone n etw o rk th e tel ep hone c om pa n y

will notify you in advance that temporary

discont in uan ce of service m ay b e required. If

advance notice isn't practical, the telephone

company will notify you as soon as possible.

Also, you will be advised of your right to file a

complaint with the FCC if you believe it is

necessar y.

Telep hon e Compa ny R ig hts

The telephone company may make

modifications in its communications facilities,

equipment, operations, or procedures that

could affect the operation of the equipment.

If this happens, the telephone company will

provide advance notice in order fo r you to

make the necessary changes to maintain

uni nterr upte d servic e.

FCC Part 15 Compliance

These telephones have been t ested and

found to comply with the limits for a Class B

dig ital devi ce, p ursua nt t o Pa rt 15 of th e FCC

Rules. These limits are designed to provide

reasonable protection against harmful

interference in a residential installation.

This equipment may generate, use, and/or

radiate radio frequency, and if not installed

and used in accordance with the instructions,

may cause some interference to radio

communications. However, there is no

guarantee that interference will not occur in

a particular installation. If equipment does

cause interference to radio or television

reception, which can be determined by

turning equipment o n an d off, try to correct

the interference by one or more of the

following meas ures:

Reorient or relocate receiving antenna.

Increase the separatio n between the

equipment and the receiver.

Connect equipment to an outlet on a

circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced

radio/T V te chnic ian for assistan ce.

Change s or modific ations not expressly

approved can vo id the user's authority

to operate the equipment.

UL Complia nce

These telephones comply with UL 1459,

second edition requirem ents and bear the

NRTL/C label d enoting compliance. For your

own protection, observe the following:

Never install telephone wiring during a

lightning storm.

Never install telephone jacks in wet

locations unless the jack is specifically

designed for use in wet locations.

Never touch uninsulated telephone

wires or terminals u nless th e telep hone

line has been disconnected at the

network interface.

Use every caution when installing or

modifying telephone lines.

WARRANTY INFORMATION

If you experience an y trouble wit h t he

telephone, please contact your servicing

agent/distributor for repair and/or warranty

information.

VODAVI TECHNOLOGY, INC.

4717 East Hilton Avenue

Phoenix, AZ 85034

June, 2004 - Issue 1.1 P/N: 2850-00

Vodavi Starplus 2803 User manual

Brand: Vodavi

Model: Starplus 2803

Category: Telephones

Type: User manual

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