2. Nortel
  3. BCM 50 5.0 Standard System
BCM 50 5.0 Standard System

Nortel BCM 50 5.0 Standard System Owner's manual

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  • What is the maximum number of ad hoc conference participants supported by BCM 50?
    Does BCM 50 support Meet-me conferencing?
    What is the maximum number of IP phones that can be connected to BCM 50?
    Does BCM 50 support third-party voicemail integration?
    What is the maximum number of analog and BRI trunk ports that can be used with BCM 50?
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Basic User Includes voice mail, no licenses
required
Voice mail KeyCode required for
each user mailbox
Office Worker User
Solution - This license
will enable the following
functionality:
• Avaya one-X™ Portal
for IP Office without
Telecommuter Mode
• Unified Messaging
(UMS)
Includes voice mail
Includes voice mail presentation
to email
•Provides browser-based desktop
call control, Presence (not
Federated) and IM, visual
voicemail, outlook screen pop,
listen to calls via deskphone or
PC
•Voice mail to email presentation
with synchronized mailbox
message deletion
Voice mail KeyCode required for
each user mailbox
Voice mail to email presentation
requires UM KeyCode per user;
includes mailbox synchronization
•No support for browser-based
desktop call control; Presence
(Federated – MSN and Skype) and
IM requires InTouch software
•Requires UM KeyCode
1
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Teleworker User
Solution - This
license will enable
the following
functionality:
•Avaya one-X™
Portal for IP Office
with Telecommuter
Mode
•Unified Messaging
(UMS)
•Avaya IP Office
Video Softphone
Includes voice mail, no license required;
includes voice mail presentation to email
•Provides browser-based desktop call
control, Presence (not Federated) and IM;
Telecommuter Mode provides secure
calling via softphone using a handset
instead of headset/mic/speakers; visual
voicemail, outlook screen pop, listen to
calls via deskphone or PC
•Synchronizes message deletion
•Provides point-to-point video calling
Voice mail KeyCode required for
each user mailbox; voice mail to
email presentation requires UM
KeyCode per user; mailbox
synchronization included
•No support for browser-based
desktop call control; Presence
(Federated) and IM requires
InTouch; no Telecommuter Mode
support
•Requires UM KeyCode
•Video not supported
2
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Mobile Worker User
Solution - This
license will enable the
following functionality:
Mobility including:
•Mobile Twinning
•Mobile Call Control
•Avaya one-X™
Mobile
•Text-to-Speech
Includes voice mail, no license
required; includes voice mail
presentation to email
•Rings two phones simultaneously
with caller ID, if unanswered, covers
to IP Office voice mail
•Users on the twinned phone can dial
codes to transfer, conference, etc.
•GUI for specified mobile devices to
simplify call handling (allows
transfer/conference buttons, etc on
Mobile phone)
•Listen to emails and reply
Voice mail KeyCode required for each
user mailbox; voice mail to email
presentation requires UM KeyCode
per user; includes mailbox
synchronization
•UM KeyCode provisions
FindMe/FollowMe - rings main phone
and up to 5 additional phones based
on time of day with coverage to BCM
voice mail
•Mobile Call control not supported
today
•Not supported
•Not supported
3
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Power User Solution
- This license will
enable the
following
functionality:
Mobility including:
• Mobile Twinning
• Mobile Call
Control
• Avaya one-X™
Mobile
• Text-to-Speech
Includes voice mail, no license
required; includes voice mail
presentation to email
•Rings two phones simultaneously, if
unanswered, covers to IP Office voice
mail
•Users on the twinned phone can dial
codes to transfer, conference, etc.
•GUI for specified mobile devices to
simplify call handling
•Listen to emails and reply
Voice mail KeyCode required for
each user mailbox; voice mail to
email presentation requires UM
KeyCode per user; message
synchronization included
•UM KeyCode provisions
FindMe/FollowMe - rings main
phone and up to 5 additional phones
based on time of day with coverage
to BCM voice mail
•Mobile Call control not supported
today
•Not supported
•Not supported
4
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Power User Solution
- continued
• Avaya one-X™
Portal for IP Office
with
Telecommuter
Mode
• Unified Messaging
(UMS)
• Avaya IP Office
Video Softphone
• Provides browser-based desktop call
control, Presence (not Federated) and
IM; Telecommuter Mode provides
secure calling via softphone using a
handset instead of
headset/mic/speakers; visual
voicemail, outlook screen pop, listen to
calls via deskphone or PC
• Synchronizes message deletion
• Provides point-to-point video calling
• No support for browser-
based desktop call control;
Presence (Federated) and IM
requires InTouch; no
Telecommuter Mode support
• Requires UM KeyCode
• Video not supported
5
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Receptionist User
Profile – this
solution will
enable:
• SoftConsole
Customer Service
Agent User
Profile –this
solution enables:
• Custom Call
Reporter Agent
• PC-based attendant position
• Contact Center Agent - An Advanced
Edition system license or legacy CCR
Supervisor/CCC Agent license plus the CCC to
CCR Upgrade license is required as a
prerequisite for this license to be valid
• Visual Call Manager or
Console.NET from
ConverTec
• BCM Intelligent Contact
Center Agent authorization
KeyCode; Agent Skillset
KeyCode may also be
required
6
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Customer Service
Supervisor User
Profile –this
solution enables:
• Custom Call
Reporter
Supervisor
• Contact Center Supervisor- An Advanced
Edition system license or legacy CCR
Supervisor/CCC Agent license plus the CCC to
CCR Upgrade license is required as a
prerequisite for this license to be valid
• BCM Intelligent Contact
Center Supervisor
authorization KeyCode
7
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
User Profiles
IP Office BCM
Advanced Edition:
this Edition enables:
• Customer Call
Reporter
• Integrated Voice
Response (IVR)
• Call Recording
and Storage
• Customer Call Reporter – Contact
Center reporting package for real
time and historical reports;
wallboard support; separate
server required
• IVR included
• Professional Call Recording and
Storage and indexing with server
• BCM Intelligent Contact Center
requires server and KeyCodes,
which are also required for
Skill Sets, Agents, Reporting
for Contact Ctr., Multimedia
Contact Ctr.
• IVR KeyCode required
• On-board Professional Call
Recording requires KeyCode
per channel; third-party
Storage and indexing
8
Note: User Solutions are not supported on Essential Edition – PARTNER Version
© 2009 Avaya Inc. All rights reserved.
Other Items
IP Office BCM
Fax Messaging
Networking
Conferencing
CTI
Desktop Call Control
Software
• Requires 3
rd
party server
• Multi-site Options, Small
Community Networking
• Essential Edition support standard
64-party ad hoc conferencing;
Preferred and Advanced Editions
support 128-party, PIN-protected
Meet-me conferencing (max. of 64
participants per call)
• Standard TAPI
• Phone Manager Lite free for each
user in the system provides basic
desktop call control
• Optional Phone Manager Pro adds
screen pops and database
integration
• Avaya one-X Portal™ available with
specific User Solutions
• Requires Fax KeyCodes
• MCDN, Q.Sig Networking, VPIM /
AMIS Networking, DPNSS,
• BCM50 supports 18-party ad hoc
conferencing; BCM450 supports
60-party ad hoc conferencing; PIN-
protected Meet-me conferencing
on both systems require KeyCodes
• LAN-CTE KeyCode for each user
• Personal Call Manager (PCM)
software free for each user in the
system provides basic desktop call
control – requires LAN-CTE
KeyCode per user to PCM
9
© 2009 Avaya Inc. All rights reserved.
Other Items
IP Office BCM
Unified Messaging
Suite
Station Port
Licenses
Expansion Ports
Advanced Paging
Productivity Pack
Analog and BRI
trunk Port
Licenses
• Similar to Power User Solution
• Only required for IP phones
• No licensing required for expansion
• Third-party offer on IP Office
• Not required on IP Office
• Combines VM, UM, InTouch and
FindMe/FollowMe in one KeyCode
• Required for IP phones, Digital and
Analog station ports
• KeyCodes required per BCM
expansion port
• KeyCode activated software that
provides: One-Button Paging,
One-Button Text Messaging,
Customer Assistance Paging (with
optional call box) and Scheduled
Announcements
• KeyCodes required for activation
of Analog or BRI trunk ports
10
© 2009 Avaya Inc. All rights reserved.
Other Items
IP Office BCM
Call Accounting
Resiliency
Administration:
• Proactive
Monitoring
• Multisite
IP Trunks
• Requires 3
rd
party application
• Automatic, software –based failover
to another IP Office system in the
network in case one system fails
• Standard Proactive Monitoring and
alarms
• Optional Avaya Integrated
Management enables management
of up to 2,500 IP Office systems
• SIP trunk licenses; VCMs for IP
trunking
• Requires Activity Reporter
KeyCodes
• Optional duplicate power
supplies in case one fails
(BCM450 only)
• Optional duplicate hard drive in
case on-board drive fails
(BCM450)
• Optional Proactive Monitoring
and alarms
• Optional BCM Network
Configuration Manager tool
provides multi-site administration
• IP trunk KeyCodes; SIP trunk
KeyCodes
11
Note: User Solutions are not supported on Essential Edition – PARTNER Version
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