Nortel BCM 50 5.0 Standard System Owner's manual

Brand: Nortel

Model: BCM 50 5.0 Standard System

Type: Owner's manual

Nortel BCM 50 5.0 Standard System is a versatile communications solution enabling small businesses to connect, collaborate, and communicate effectively. With support for up to 50 users and 15 trunks, it offers a range of features including voice mail, auto attendant, call forwarding, and conferencing. The system is scalable and can be expanded to accommodate growing business needs. Its intuitive interface and feature-rich applications enhance productivity, streamline communication, and provide a professional image to customers.

User Profiles

IP Office BCM

Basic User Includes voice mail, no licenses

required

Voice mail KeyCode required for

each user mailbox

Office Worker User

Solution - This license

will enable the following

functionality:

• Avaya one-X™ Portal

for IP Office without

Telecommuter Mode

• Unified Messaging

(UMS)

Includes voice mail

Includes voice mail presentation

to email

•Provides browser-based desktop

call control, Presence (not

Federated) and IM, visual

voicemail, outlook screen pop,

listen to calls via deskphone or

•Voice mail to email presentation

with synchronized mailbox

message deletion

Voice mail KeyCode required for

each user mailbox

Voice mail to email presentation

requires UM KeyCode per user;

includes mailbox synchronization

•No support for browser-based

desktop call control; Presence

(Federated – MSN and Skype) and

IM requires InTouch software

•Requires UM KeyCode

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Teleworker User

Solution - This

license will enable

the following

functionality:

•Avaya one-X™

Portal for IP Office

with Telecommuter

Mode

•Unified Messaging

(UMS)

•Avaya IP Office

Video Softphone

Includes voice mail, no license required;

includes voice mail presentation to email

•Provides browser-based desktop call

control, Presence (not Federated) and IM;

Telecommuter Mode provides secure

calling via softphone using a handset

instead of headset/mic/speakers; visual

voicemail, outlook screen pop, listen to

calls via deskphone or PC

•Synchronizes message deletion

•Provides point-to-point video calling

Voice mail KeyCode required for

each user mailbox; voice mail to

email presentation requires UM

KeyCode per user; mailbox

synchronization included

•No support for browser-based

desktop call control; Presence

(Federated) and IM requires

InTouch; no Telecommuter Mode

support

•Requires UM KeyCode

•Video not supported

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Mobile Worker User

Solution - This

license will enable the

following functionality:

Mobility including:

•Mobile Twinning

•Mobile Call Control

•Avaya one-X™

Mobile

•Text-to-Speech

Includes voice mail, no license

required; includes voice mail

presentation to email

•Rings two phones simultaneously

with caller ID, if unanswered, covers

to IP Office voice mail

•Users on the twinned phone can dial

codes to transfer, conference, etc.

•GUI for specified mobile devices to

simplify call handling (allows

transfer/conference buttons, etc on

Mobile phone)

•Listen to emails and reply

Voice mail KeyCode required for each

user mailbox; voice mail to email

presentation requires UM KeyCode

per user; includes mailbox

synchronization

•UM KeyCode provisions

FindMe/FollowMe - rings main phone

and up to 5 additional phones based

on time of day with coverage to BCM

voice mail

•Mobile Call control not supported

today

•Not supported

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Power User Solution

- This license will

enable the

following

functionality:

Mobility including:

• Mobile Twinning

• Mobile Call

Control

• Avaya one-X™

Mobile

• Text-to-Speech

Includes voice mail, no license

required; includes voice mail

presentation to email

•Rings two phones simultaneously, if

unanswered, covers to IP Office voice

mail

•Users on the twinned phone can dial

codes to transfer, conference, etc.

•GUI for specified mobile devices to

simplify call handling

•Listen to emails and reply

Voice mail KeyCode required for

each user mailbox; voice mail to

email presentation requires UM

KeyCode per user; message

synchronization included

•UM KeyCode provisions

FindMe/FollowMe - rings main

phone and up to 5 additional phones

based on time of day with coverage

to BCM voice mail

•Mobile Call control not supported

today

•Not supported

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Power User Solution

- continued

• Avaya one-X™

Portal for IP Office

with

Telecommuter

Mode

• Unified Messaging

(UMS)

• Avaya IP Office

Video Softphone

• Provides browser-based desktop call

control, Presence (not Federated) and

IM; Telecommuter Mode provides

secure calling via softphone using a

handset instead of

headset/mic/speakers; visual

voicemail, outlook screen pop, listen to

calls via deskphone or PC

• Synchronizes message deletion

• Provides point-to-point video calling

• No support for browser-

based desktop call control;

Presence (Federated) and IM

requires InTouch; no

Telecommuter Mode support

• Requires UM KeyCode

• Video not supported

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Receptionist User

Profile – this

solution will

enable:

• SoftConsole

Customer Service

Agent User

Profile –this

solution enables:

• Custom Call

Reporter Agent

• PC-based attendant position

• Contact Center Agent - An Advanced

Edition system license or legacy CCR

Supervisor/CCC Agent license plus the CCC to

CCR Upgrade license is required as a

prerequisite for this license to be valid

• Visual Call Manager or

Console.NET from

ConverTec

• BCM Intelligent Contact

Center Agent authorization

KeyCode; Agent Skillset

KeyCode may also be

required

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Customer Service

Supervisor User

Profile –this

solution enables:

• Custom Call

Reporter

Supervisor

• Contact Center Supervisor- An Advanced

Edition system license or legacy CCR

Supervisor/CCC Agent license plus the CCC to

CCR Upgrade license is required as a

prerequisite for this license to be valid

• BCM Intelligent Contact

Center Supervisor

authorization KeyCode

Note: User Solutions are not supported on Essential Edition – PARTNER Version

User Profiles

IP Office BCM

Advanced Edition:

this Edition enables:

• Customer Call

Reporter

• Integrated Voice

Response (IVR)

• Call Recording

and Storage

• Customer Call Reporter – Contact

Center reporting package for real

time and historical reports;

wallboard support; separate

server required

• IVR included

• Professional Call Recording and

Storage and indexing with server

• BCM Intelligent Contact Center

requires server and KeyCodes,

which are also required for

Skill Sets, Agents, Reporting

for Contact Ctr., Multimedia

Contact Ctr.

• IVR KeyCode required

• On-board Professional Call

Recording requires KeyCode

per channel; third-party

Storage and indexing

Note: User Solutions are not supported on Essential Edition – PARTNER Version

Other Items

IP Office BCM

Fax Messaging

Networking

Conferencing

CTI

Desktop Call Control

Software

• Requires 3

party server

• Multi-site Options, Small

Community Networking

• Essential Edition support standard

64-party ad hoc conferencing;

Preferred and Advanced Editions

support 128-party, PIN-protected

Meet-me conferencing (max. of 64

participants per call)

• Standard TAPI

• Phone Manager Lite free for each

user in the system provides basic

desktop call control

• Optional Phone Manager Pro adds

screen pops and database

integration

• Avaya one-X Portal™ available with

specific User Solutions

• Requires Fax KeyCodes

• MCDN, Q.Sig Networking, VPIM /

AMIS Networking, DPNSS,

• BCM50 supports 18-party ad hoc

conferencing; BCM450 supports

60-party ad hoc conferencing; PIN-

protected Meet-me conferencing

on both systems require KeyCodes

• LAN-CTE KeyCode for each user

• Personal Call Manager (PCM)

software free for each user in the

system provides basic desktop call

control – requires LAN-CTE

KeyCode per user to PCM

Other Items

IP Office BCM

Unified Messaging

Suite

Station Port

Licenses

Expansion Ports

Advanced Paging

Productivity Pack

Analog and BRI

trunk Port

Licenses

• Similar to Power User Solution

• Only required for IP phones

• No licensing required for expansion

• Third-party offer on IP Office

• Not required on IP Office

• Combines VM, UM, InTouch and

FindMe/FollowMe in one KeyCode

• Required for IP phones, Digital and

Analog station ports

• KeyCodes required per BCM

expansion port

• KeyCode activated software that

provides: One-Button Paging,

One-Button Text Messaging,

Customer Assistance Paging (with

optional call box) and Scheduled

Announcements

• KeyCodes required for activation

of Analog or BRI trunk ports

Other Items

IP Office BCM

Call Accounting

Resiliency

Administration:

• Proactive

Monitoring

• Multisite

IP Trunks

• Requires 3

party application

• Automatic, software –based failover

to another IP Office system in the

network in case one system fails

• Standard Proactive Monitoring and

alarms

• Optional Avaya Integrated

Management enables management

of up to 2,500 IP Office systems

• SIP trunk licenses; VCMs for IP

trunking

• Requires Activity Reporter

KeyCodes

• Optional duplicate power

supplies in case one fails

(BCM450 only)

• Optional duplicate hard drive in

case on-board drive fails

(BCM450)

• Optional Proactive Monitoring

and alarms

• Optional BCM Network

Configuration Manager tool

provides multi-site administration

• IP trunk KeyCodes; SIP trunk

KeyCodes

Note: User Solutions are not supported on Essential Edition – PARTNER Version

Nortel BCM 50 5.0 Standard System Owner's manual

Nortel BCM 50 5.0 Standard System Owner's manual

Nortel BCM 50 5.0 Standard System Owner's manual

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