ODYS S4
16
EN
6 Troubleshooting
Symptoms Cause and solution
The software does not work
properly.
Error occurred during installation:
Reinstall the software and check the
system requirements
The MP3 player does not work
or there is nothing shown on the
LCD.
Batteries are dead or there is a strong
electromagnetic pulse: Check battery
capacity, insert new battery with at least
800mAh and make sure the polarity is
correct or briefly remove the battery and
then reinsert it
The buttons on the player do
not work.
Hold setting is activated: Ensure that the
hold switch is deactivated
The audio files available in the
MP3 player memory are not
played back.
Files are damaged or do not correspond
to the standards: Make sure that the files
correspond to one of the formats below:
MPEG-1 Layer 3, MPEG-2 Layer 3 and
MPEG-2.5 Layer 3, WMA version
4.1/7.0/8.0 (Bit rate > 64kps)
MP3 files cannot be
downloaded from the PC.
Check or replace batteries, check hold
function and cable/plug connection to the
PC
No USB connection is
established to the PC.
Hardware or software problems: Check
cable/plug connection to the PC,
Windows system configuration and USB
driver. Most failures to recognize the USB
device are due to defective or obsolete
drivers for the USB port (insert Windows
CD).
No sound, although an audio
file is played back.
Volume is too low: Increase the volume